Rated 4 out of 5 by Pat7 True hotel experience
I had troubles with this hotel in the past and was never too keen to come beck, the big reason I did was for location.
My last trip had to change rooms due to a problem but the staff was accommodating and friendly.
I had to change rooms again this trip and still had an uncomfortable experience... I was ready to write off this hotel and stay somewhere else for my next visit until I checked out.
For the first time here the gentleman asked if I enjoyed my stay, I was frank and explained what happened... Without even blinking he offered to make things right and did so with professional courtesy,
He ensured my future visit.
Big hotels like this have there problems, 43 floors x how many rooms ensures this... Things can go wrong it is how the staff react that makes a true difference.
January 25, 2013
Rated 1 out of 5 by Tone0808 Terrible Accounts Receivable department
I stayed in the hotel on June 29th until the 1st of July.
I was charged an extra stay on my friends credit card. We booked rooms together but put two separate credit cards on the bill. Unfortunately, he was charged for both rooms which is totally incorrect seeing how we paid cash when we left the hotel for our room.
This issue has been ongoing for several weeks now and still nothing has been resolved by the hotel.
I would not recommend staying at this hotel due to unstable and incompetent staff
August 20, 2013
Rated 4 out of 5 by Sunshine1 Great Location
For an early Christmas present I brought my Mom to Toronto to stay at your hotel, go to dinner and see War Horse. Also there was the nostalgia side b/c my Mom lived in the area when she was a teenager and she could point out what used to be there versus what is there today. It was a great getaway although short, and will have good memories of the fun we had here! Your location is within walking distance to yummy restaurants, amazing theatrical productions and a safe feelting while out and about. Thank you!
November 7, 2012
Rated 1 out of 5 by private disappointing
I was very disappointed by my experience at this hotel. There was no wireless internet in the hotel rooms, which is surely a standard amenity in today's business world; I had no hot water one morning and had to take a cold shower; and on two nights in a row, extremely loud parties were held in the room next to mine, and while security responded when I called, these events severely disrupted my sleep. (Both nights, after I called security and the party was shut down, it resumed within an hour and I had to call security a second time.) I was very surprised by all of this as my prior experiences with Sheraton and Starwood hotels in general have been extremely positive. I hope that you will work to bring this hotel to the standard that is generally associated with the Starwood name.
October 27, 2011
Rated 4 out of 5 by Lovemykids Great location in downtown Toronto!
This hotel is excellent for location...very close to Eaton Centre shopping, dining, entertainment & more! Room was clean & comfortable. Unfortunately that's where it ends in excellence...each time we stay here we are disturbed numerous times throughout the night! Loud, obnoxious and I can only presume drunk people were running in halls, banging doors, blasting music & being noisy in their rooms. These people are being very inconsiderate of others. I don't recommend this hotel if you want a peaceful sleep!
January 28, 2013
Rated 3 out of 5 by Tavo Trip to Toronto
My kids love the pool, but due to the Jamaican Festival in the city, the pool was over crowded. My kids could not enjoy the pool. The noise level during the night was unacceptable, I thought I was back in a College Dorm, I had to request a quieter floor. The location of the hotel is exceptional since you are close to the main streets in Toronto's Down Town area. I ,also, didn't know I had to pay an extra 50 dollars a night for my Car's stay. I hope my car rested better at night Especially the first night.
August 14, 2012
Rated 3 out of 5 by SPGMember38 Nice hotel but has cleanliness issues.
The last two times we've stayed at Sheraton Centre the bathrooms have not been clean. Hair on floors, spots on mirrors and a counter that was obviously not wiped down. We will be dropping Sheraton Centre off our downtown hotel list.
December 14, 2013
Rated 4 out of 5 by Cassara One Staff Member Made Trip
When I arrirrived at the hotel the line to check in was extremely long. I am thankful for the help of one staff member on the front desk - Marilyn - who made the difference. She was attentive to my needs (I am suffering from a foot injury that makes walking difficult right now) and she was helpful and cheerful as she selected the best and easiest room for me. I felt that her concern was genuine and I truly appreciated her friendly demeanour.
November 3, 2013
Rated 3 out of 5 by MWB59 Unruly Guests
My wife son and I happened to stay during the "Carabana" weekend and on the Saturday we were repeatedly woken up as late as 3 in the morning by loud, intoxicated guests in the hallway. Even on the Sunday night there was loud hallway activity long after midnight. Staff were apologetic and attempted to put in place extra security and even fines for unruly guests but they should either group the "celebrants" on the same floor or the hotel needed far more effective means of controlling unruly guests.
August 12, 2013
Rated 1 out of 5 by taxman2013 Unsatisfactory and inexcusable
Rooms needed painting, heating did not function and auxilliary heater required, amenities such as soap and shampoo were skimpy, request for foam pillows never responded to, no bathrobes, etc.
I am a Starwood Preferred and had booked a club level suite, so price was no object- this is the second time I had the same experience and I only booked again because of location.
November 27, 2013
Rated 4 out of 5 by Jackie99 Lacking quality in only one ESSENTIAL item.
I always write the reviews when my husband and I stay together. The only disappointment was the lack of quality in the toilet paper. It was the worst I've seen for a long time and I have travelled extensively. I search Georgia Pacific's packaging and nowhere could I find the country of origin. I'm convinced this horrible product was made of "mixed" content and sourced somewhere offshore If our stay had been longer than one night I would have purchased my own. Next time I will bring my own toilet paper.
January 13, 2013
Rated 5 out of 5 by jh1023 extremely welcoming environment and attitudes
Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment.
Pool was superb. Location is great. Checkout was seamless and quick.
December 16, 2013
Rated 4 out of 5 by Tara26 Pool Area Reno
This was my third time at Sheraton Toronto, and enjoyed my stay-cation, however, I was very disappointed that the pool area was reduced due to outside cleaning.
The pool bar and music are fabulous and was upset when we arrived to the pool to find them blocked off and unavailable.
Room service was available by the pool however was incredibly expensive.
Hopefully the pool area was just shut for a short period, as I am hoping to come again to try and have the experience my husband and I were going for.
June 25, 2013
Rated 4 out of 5 by confusion69 Why are you charging me for marketing expenses
Just received my folio for a one-night stay at the Sheraton Toronto and am somewhat surprised to see additional charges on the bill as follows:
Rooms HST -- $25.87 -- I assume this is your local hotel tax.
Destination Marketing Program -- $5.29 -- I am confused about this one. Why should your guests have to pay your marketing costs?
HST Marketing Program -- $ 0.68 -- Then to top it off, you charge me tax on your marketing costs!
November 7, 2013
Rated 3 out of 5 by JCBinDC Average stay, more or less
Hotel location is superb, however, service in general was only 'average' overall. Gym is very good. One big problem I encountered was that my wake up call did not happen, and I nearly missed my flight back to the USA...and the bill I received upon check out did not match the final total on my CC statement. I could not speak to someone live to get a statement...had to leave a v.m. I wish I could have spoken to someone.
November 12, 2013
Rated 3 out of 5 by Nessi Stayed during a conference, not impressed
I was impressed most by the staff during my two night stay. However, my room had no fridge and the nestle water was awful, the food served was bland and in some cases sub par. The breakfast was great but then again its really hard to mess up scrambled eggs. I found the dessert was the best in taste and selection.
Oh, get this, Internet for personal use comes at a charge! Luckily my company was covering it.
As for meetings, the rooms were great and the temperature was comfortable all the time.
August 16, 2013
Rated 3 out of 5 by Nickname1234 Average
When we arrived, the bathtub was a few inches full of water like housekeeping forgot to unplug the bathtub while cleaning. There was also hair and lint in the bathroom sink like housekeeping forgot to rinse the bathroom sink while cleaning. The hot water faucet inexplicably did not work on our last day. The wallpaper was peeling in the bedroom. Throughout the night, there was opening and closing of doors in the hallway which we figured out came from 2 hotel closets that the hotel staff was accessing.
February 24, 2013
Rated 4 out of 5 by Pirate187 Late night access poses a problem.
We were attending a formal event in a building less than a block from the hotel. When returning to the hotel late at night, none of the entrances at that end of this very large hotel were open. Although there were keycard scanners at each of the doors, none of them worked. We were approached by more than one street person while we tried in vain to get into the hotel and felt threatened. Apparently, only the door in the "motor court" is accessible at that hour. However,here is no signage ... not safe.
December 11, 2012
Rated 2 out of 5 by BusinessTravel1113 Room never got warm
Room never got warm. The heater is old and is under the windows (which are also old and freezing to the touch). If you want to close the blinds for privacy, you don't get any heat. One night the heat turned off automatically. When the heat was on, it was very weak.
To add, the beautiful church next door rings its bells every 30 mins throughout the night and can be heard through the old windows.
November 18, 2013
Rated 2 out of 5 by guestfromOntario Frustrating stay
This stay did not start off on the right foot. I was assigned a room - went up - and the key did not work. The yellow and red light went on. Had to returned to reception and went to the male front desk clerk and was told bluntly that he was busy. I had to join the line once agin. Fortuneately the female clerk beside him overheard and she took on the issue and redid my key card properly. The TV remote acted up Also. Buffet breakfast, while acceptable,is one of the most expensive of any hotel - $27.
December 22, 2012
Rated 1 out of 5 by Msmcd Renee
I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years-
September 10, 2013
Rated 2 out of 5 by ALEX Unsatisfactoy
Upon arrival this following weekend my guest and I were shocked at the mile long line up in the hotel lobby to check in. After counting about 50 parties in line we had to wait in the line to check in for 45 minutes. After missing our dinner reservation we ate in the hotel lobby because our room was not available for another hour! The reservation assistant said to come back in an hour and after returning I found out that our room was still being cleaned at 6:00 pm. She said we would have to wait and I therefore asked her if there was another similar room available, after looking there was a room! I am disappointed that I had to ask and bring up this idea myself. The staff did not meet my expectations and didn't seem to do anything in their power to get me checked in. -Disappointed customer
February 26, 2013
Rated 2 out of 5 by G777 Certainly not a 4 star hotel
Arrived and the room is not clean, not vaccumed , you can smell the dust.
Bathroom is a disaster, toilet unclean unflushed with unpleasant surprise in it.
Bathtub with human hair in it. Shower head leaks when bathtub tap open.
Carpet bent and torn at various spots.
No headboard for the bed?!
No free wifi
Old air condition unit which hardly blow cold air.
Location is excellent
Parking is 50 dollars a day!
Definitely not going back
I am on my first day and won't do it again if I can.
July 15, 2013
Rated 3 out of 5 by Traveler20321 An average hotel that needs to improve customer service and safety
The front desk staff and especially the concierge need much improvement in their customer service. The concierge was alwasy very abrupt and acted as if you were bothering him with questions. In the evening there were many questionable people in the lobby and on the elevators. on several occasions I waited for another elevator due to safety concerns. Lots of very loud partying, yelling and activity in the hallways that made me feel very unsafe. If i visit Toronto again I will stay somewhere else.
October 15, 2012
Rated 3 out of 5 by DMVFL Understaffed & dated
First impressions linger and having to wait so long to check in was a bad start. The check in line was across the lobby and nearly out the door! Then once we finally saw one of the 3 men staffing the front desk not so much as an apology! And worse, when I asked about the long wait, he did not seem to think this was unusual or a problem. Yes, it's both, when compared to other hotels. The only thing worse was the line at check out. Unbelievable!
We asked for a room with a view, which we would have had if the windows weren't filthy!
Parking and wifi fees were both too high. And many aspects of the facility seemed dated.
Overall I think the hotel is resting on its laurels from its heyday. But if management doesn't step up it's game, you will lose guests like me. There are too many better options.
June 30, 2013
Rated 3 out of 5 by Margaret10 Poor heating system
Common areas were extremely warm and the room had no method to cool down the air. System threw heat the whole time, even with the thermostat turned to the lowest.... Towels were not fresh....Breakfast was over-priced...-paid for next level room; but, was provided a standard room, at check-in
December 5, 2013
Rated 3 out of 5 by Blackwood Busy and impersonal
i only checked "yes" I would recommend this property, only because there is no "maybe". I would only recommend if the rates were ridiculously low. Elite SPG benefits were not honoured. A promised "call" from the manager never came. The lounge was closed (do not recall any notice of that when I made my booking). Wake-up call never came.
Otherwise, it is a large, busy property, with a predictably comfortable room, in a good location downtown. The housekeeping staff were very polite and friendly.
December 23, 2012
Rated 5 out of 5 by Ben27 Excellent hotel
This hotel is an excellent hotel!
its very clean, comfort room
great new gym room and great pool also at winter time!
Sheraton Toronto is my second home and im coming often here to stay and im very satisfied.
The location is really good- the heart of downtown Toronto.
The employees are very nice and professionals and always want to help with a big smile especially the ones who works in the front desk!
It a really good hotel!
I'm feeling its my second home!
I'm recommending to everyone!!!!
April 20, 2012
Rated 4 out of 5 by Scott1243 Great loacation a few issues.
I am a huge Starwood supporter, love their hotels and resorts. This hotel is in a fantastic location downtown Toronto. Room was clean and comfortable.
A few things that annoyed me:
1) $27 for a "terrible" breakfast buffet. I expect more from a Sheraton. Think about it, 2 adults and 1 child ($10) + taxes and tip almost $100. Rid off.
2) Hot Tub not working. Are you kidding me.
3) Hotel alarm at 3am in the morning. Not their fault but ruins the experience.
Other than that hotel was very good.
March 4, 2013
Rated 5 out of 5 by Gianni13 this hotel is always clean, quiet,comfortable,and the staff are always very polite and helpful. plus it is central
cleanliness, polite and helpful staff,centrally located, the Sheraton remains my go-to Hotel in downtown Toronto!
December 17, 2013