Rated 1 out of 5 by BM1234 SVP
The rate was $329 plus taxes for one evening. I stayed in a room on the 2nd floor. Woke up to loud noises, screeching brakes at 5:20 and realized it was the street cars. Toilet continued to run after flushing it. No bathrobe. Bathroom only had a light switch...no fan. Not what I expect from the Sheraton. Very disappointed,
March 6, 2014
Rated 3 out of 5 by AkaEm Feb 2014
Stayed here while in town for work.
The valet was full and had to park under ground. Underground parking was not well labeled as to which direction the hotel was.
The bathroom in the room was quite small.
Only had one outlet at the desk and one plug in the bathroom so it is challenging when I have 4 pieces of electronics that need to be charged overnight.
Room was otherwise clean and well stocked.
The restaurant across from the lobby, B&B had very slow service for drinks in the evening, they served larger parties first and we had to wave or go get our server to order more drinks.
Checked baggage doesn't allow coats, you have to pay extra to check your coat at the coat check one level down.
Great location, short walk to the Eatons Center.
March 2, 2014
Rated 2 out of 5 by Yaatri Tired hotel
This hotel has a good location, but rooms are old and tired, so is decor. Heating does not work well, showers don't work well. Food choices on the menu are quite poor, especially for vegetarians.
March 5, 2014
Rated 3 out of 5 by penny8498 A Lot Left to be Desired
I stayed overnight at this hotel for a conference and I wasn't impressed. There was a hairball in the corner of the bathroom on the floor, dark hair stuck to the shower walls, and hair clippings as if someone tapped an electric shaver on the counter. The room was stuffy and too hot with no relief from the one tiny window or the thermostat which did not have a cool air/fan option. The carpet was stained and dirty-looking as was the fabric seat on the chair in the room. It was also disappointing to see that the room had no free wifi. The charge for internet access in the room is ridiculously high for a 12-hour period.
February 22, 2014
Rated 5 out of 5 by jd21 Great Toronto Hotel
Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great.
March 3, 2014
Rated 5 out of 5 by Caspiana Comfortable. central and great customer service
The room was very comfortable. The staff was very friendly and helpful. The hotel is centrally located close to everything we wanted to see from theatres, to great restaurants to the new Ripley's aquarium. The underground pathway makes many places reachable without going outside.
March 2, 2014
Rated 3 out of 5 by ShannonK05 Surprised
I have stayed many times at the Sheraton and have always been happy. This visit I wasn’t as happy. My first room overlooked Richmond St. I asked if there was a room overlooking the square and was told there were no rooms available on that side. I reluctantly accepted the room I was provided. When I arrived to the room I found the heat was broken, a space heater was provided as it could not be fixed by maintenance. I was then on a conference call and the internet kicked out and I was off my call for 15 minutes trying to resolve, which was also frustrating. Then I found a deodorant lid on the floor, in the corner of the room, indicating an uncleanly state. I went to the front desk to ask to change rooms. They were very helpful and I did receive a new room with a view of the square. Which I was originally told that view was not available. Once in the second room, we settled in. When I took a shower the next morning I found hair in the shower that was evidently not mine, again indicating an uncleanly state. The staff was very helpful and friendly and apologetic. They handle the situation very well. Unfortunately the whole experience has left me a little reluctant to stay here again.
I also found the internet charge to be exorbitant $13.75/day, when most hotels now include that complimentary with your stay.
I hope this feedback helps with improving your service.
March 3, 2014
Rated 5 out of 5 by Jimmy A great stay (May 19th)
This is one of the top choices of hotels where I stay in Toronto.
The dedicated check-in and check-out counters for Gold and Platinum member guests are very effective in working with the most loyal customers.
We were assigned a very nice Club floor room.
Jack at front desk was very professional, effective and welcoming.
Breakfast buffet at the Bistro on Two was great.
Club lounge is very well equipped. The staff was very courteous and welcoming.
May 23, 2012
Rated 4 out of 5 by None207 Bedroom Carpet
The bedroom carpet had stains/ tar on it in front the desk.
Also one of the toilet cover fastners was broken.
Not the usual high quality we expect from this hotel
March 2, 2014
Rated 4 out of 5 by Jimmy An overall good stay
I normally stay at this hotel when I am in Toronto for the weekends.
The check in process was professional and prompt.
However, the upgrade for a plat guest seems VERY rare. I got a regular king bed room again.
Good location, but the SPG recognition seems lagging.
February 16, 2014
Rated 4 out of 5 by areefi the staff are very great people
Good location and friendly staff. The only bad thing is the internet is not free.
March 1, 2014
Rated 5 out of 5 by Moggymadd Very comfortable!
We come to the Sheraton Toronto every year on my birthday and our anniversary. We are treated very well and our 2-3 day stay is always enjoyable. We were given a room on the 41st floor club rooms. The view showing the city is amazing! The room was nice and clean and the beds were very comfortable. Some 'wear' is beginning to show in the rooms and hallways but it certainly doesn't detract from the overall enjoyment. The Club lounge for a continental breakfast and afternoon/evening snacks and drinks is very comfortable and again the view of the city is stunning. The buffet breakfast on the lobby floor was delicious.
February 2, 2014
Rated 1 out of 5 by liamogorahool please respond to my emails
I thought internet is free for gold members? Also, I never received a gift at check-in.
Did you add the 500 points from the laundry card/token I gave you at checkout?
February 27, 2014
Rated 2 out of 5 by Jimmy Inconsistent treatment for ALL Platinum guests
In my humble opinion and my first hand observation, welcoming and upgrades for Platinum guests are very inconsistent, questionable.
I arrived at hotel well passing 3pm the check in time, and the front desk person could not find me a club floor King bed room, which I booked. Instead I was given 3110 near the floor exit stair case, and I was privileged to door slamming sound all night long.
And yet, another gold/plat guest was given a suite, I knew this since we were next to each other in the "preferred" check in line.
Please be consistent on your treatment to your most loyal customers.
June 28, 2012
Rated 1 out of 5 by Mdog65 NOISE NOISE NOISE
Party going on on our floor. Called gusts services who said would send security. Half hour later I called again. Guest services lied and said security already been there and noise must have continued when they left. This was not true. Security finally came again and warned people who went out shortly after but returned at 4am and continued the noise. Should have been evicted.
February 24, 2014
Rated 1 out of 5 by RFTLOI One disaster after another
I recently stayed at this hotel for a 2 day conference. These are my issues:
- many attempts to call the front desk were left unanswered.
- free wifi access for conference guests was not provided upon check-in, although it was available.
- our bathroom was not clean, there was hair on the counter and floor.
- I am still waiting for billing errors to be corrected.
A huge disappointment.
February 23, 2014
Rated 3 out of 5 by Mar4 Service
My r oom was missing a ironboard. I had called down to the desk twice and waitied for 2 hours and was told it would be expidted. I finally went to bed at 11:00 pm never recieved the ironing board. I was in town for meetings.
February 24, 2014
Rated 4 out of 5 by Phantomflight Features:
Hotel well located for access to business
locations, entertainment and landmarks.
However, on this stay, I was disappointed for three reasons:
No morning paper
Evening food at Club level, quite poor, breakfast food was good
February 23, 2014
Rated 5 out of 5 by Noble1 The Staff at The Sheraton Take Great Care of You
Excellent service by Brian at the front desk. I had a bad cold during my stay and the Club Lounge staff (Bradley and Joanna) took excellent care of me, bringing me hot lemon and honey drinks. Their extra care was very much appreciated.
February 23, 2014
Rated 2 out of 5 by willbee Very tired hotel
The Sheraton Centre hotel is in a great location, but the rooms are extremely dated with less than ideal layouts for business travelers. There are limited outlets near the beds. My last room had women's hair in the bathroom tub wall, duct tape over a vent in the room, and stains on the carpet. Clearly the hotel relies on its location to keep travelers coming to this location. It is by far the worst Sheraton I have stayed in.
February 21, 2014
Rated 3 out of 5 by Flipper2919 Great Location
Stayed at the Sherton Centre last weekend. You can not beat the location of this property. It is within walking distance to most downtown venues. Pool was closed for maintenance. We did notice several homeless people hanging around the hotel. After parking, we were greeted by a homeless person sleeping in the underground entrance to the hotel. On Sunday morning, we took the kids skating at Nathan Phillips Square. Coming back, we used the washrooms on the Concourse Level only to find 2 people sleeping inside. It scared my kids.
December 21, 2011
Rated 1 out of 5 by Dadnie Terrible location of room
We booked a holiday to come to Toronto to see some sights. I had booked here last year for a conference and everything was great. Paid more to stay at Sheraton instead of other local hotels. Check in was great and staff very helpful. Unfortunately our room located in 1114 was right beside the elevators so all he heard all night was the running of the elevators. At first we thought it was airplanes flying overhead, but then realized we were nowhere near the airport. By the time we called the lobby, they did offer another room across from the lobby but our kids were asleep by then and decided not to disturb them. Very disappointed for the amount we paid.
February 8, 2014
Rated 3 out of 5 by AssociationExec Freezing cold room & long check-in lineups
My room overlooking City Hall was cold like an icebox. Thermostat did not function. I spoke to Concierge about in the looby. Was told someone would look into it, but it was not fixed. Night two was even colder (I took a blanket from the second bed to get warmer).
Check-in lineup was also surprisingly long and slow (same as my last stay at the hotel).
This was only my second stay at The Sheraton, but based on the service standards, I must say that I am not sure I would recommend it to friends or to our Association for its meetings again.
The food, however, was excellent.
February 15, 2014
Rated 4 out of 5 by Larry66 Consider adding hotel info. pamphlet
I believe you should have a pamphlet that tells guests very briefly what is available in the hotel, including listing the TV channels. I had to ask "where the pool?"
Also staff was excellent, very helpful. Of note, a maid working on the 31st floored on Sat, 2/15 around 3-4 pm knocked on the door to return $10 in cash that was left near our door, dropped when entering. You should be proud to have this maid as a member of your staff. It speaks well of your hotel. I wish I had noted her name.
February 17, 2014
Rated 3 out of 5 by Micden Great Location
Hotel is very nice, our room with king bed was Great but being corner room heat was not steady,felt drafty and no heat in bathroom (but came on day we left).
The shower head not comfortable and water temp went hot to cold not steady.
Pool was nice air could have been warmer and not great when there are no towels.
We would go back to this hotel just not that room.
February 19, 2014
Rated 4 out of 5 by Spaleta64 Good rest
Crisp clean linens and a comfortable bed made for a restful night. My family spent each day adventuring around TO. At night, we swam in the indoor/outdoor pool followed by a soak in the hot tub. Nice view from our room. Perfect end to exciting days. It met all our needs.
February 18, 2014
Rated 5 out of 5 by Joakk The front desk staff were extremely helpful.
The front desk staff recognized my SPG level and made me feel very welcome.
February 1, 2014
Rated 2 out of 5 by TRM1819 Chaos
The check in process and the parking situation was chaos. Long lines to check in and one staff member said it's like that every weekend. Parking situation was unorganized and slightly dangerous with cars coming in every direction.
February 18, 2014
Rated 5 out of 5 by Barb63 Hotel's Club Level is Great
With a magnificent view of the city, always attentive staff and a varied breakfast buffet it can't be beat.
February 17, 2014
Rated 4 out of 5 by Jimmy Great staff and services
I arrived early and the hotel was able to accomodate me with an early check in which was great for me to have an early start of the day.
The room was comfortable.
The club lounge food was a bit less than I remembered from my previous stays, for example, the evening snacks were much less in selections.
February 12, 2013