Rated 4 out of 5 by DonnaB14 Great Location, nice rooms for price
Rooms are quite nice, very clean and comfortable. Great location for a conference. Did not find bar service to be that friendly and prices of drinks/food quite high.
June 22, 2014
Rated 5 out of 5 by Scotty Back Home
Once again another great vacation meeting staff who are now friends and enjoying Toronto shopping of course, Many thanks to Brian and Blessed for their help, friendship and always taking care of us. Also special mention to Marilyn who was a rock in sorting out our room problem on arrival. She was as she always is very helpful, professional and personable. Too many names to mention but all staff are very helpful and kind to us.
May 14, 2014
Rated 4 out of 5 by Jackie99 Lacking quality in only one ESSENTIAL item.
I always write the reviews when my husband and I stay together. The only disappointment was the lack of quality in the toilet paper. It was the worst I've seen for a long time and I have travelled extensively. I search Georgia Pacific's packaging and nowhere could I find the country of origin. I'm convinced this horrible product was made of "mixed" content and sourced somewhere offshore If our stay had been longer than one night I would have purchased my own. Next time I will bring my own toilet paper.
January 13, 2013
Rated 3 out of 5 by will205 Large convention hotel
Hotel is typical of large convention hotels built a couple of decades ago. Well located across from Toronto City Hall and convenient to public transportation. Room was average size. Although it is a no smoking hotel, my room, particularly the bathroom, reeked of cigarette smoke. Hotel made effort to eliminate smell at my request, but it remained. Sheets did not fit bed properly. Front desk and concierge staff very friendly and helpful.
May 9, 2014
Rated 4 out of 5 by Pirate187 Late night access poses a problem.
We were attending a formal event in a building less than a block from the hotel. When returning to the hotel late at night, none of the entrances at that end of this very large hotel were open. Although there were keycard scanners at each of the doors, none of them worked. We were approached by more than one street person while we tried in vain to get into the hotel and felt threatened. Apparently, only the door in the "motor court" is accessible at that hour. However,here is no signage ... not safe.
December 11, 2012
Rated 3 out of 5 by Nickname1234 Average
When we arrived, the bathtub was a few inches full of water like housekeeping forgot to unplug the bathtub while cleaning. There was also hair and lint in the bathroom sink like housekeeping forgot to rinse the bathroom sink while cleaning. The hot water faucet inexplicably did not work on our last day. The wallpaper was peeling in the bedroom. Throughout the night, there was opening and closing of doors in the hallway which we figured out came from 2 hotel closets that the hotel staff was accessing.
February 24, 2013
Rated 5 out of 5 by Karl75 Perfect stay for for a family vacation
The Sheraton was centrally located and had everything we needed for our family vacation.
The direct access from the hotel to the underground was ideal as we were able to walk everywhere we needed to.
The girls really enjoyed the pool that was half indoor, half outdoor. Really cool being able to swim outside in the winter.
Rooms were very clean. Had a city view room which was ideal coming from a small town.
Staff were super friendly and accommodating. Looking forward to our next stay.
March 17, 2014
Rated 4 out of 5 by Tara26 Pool Area Reno
This was my third time at Sheraton Toronto, and enjoyed my stay-cation, however, I was very disappointed that the pool area was reduced due to outside cleaning.
The pool bar and music are fabulous and was upset when we arrived to the pool to find them blocked off and unavailable.
Room service was available by the pool however was incredibly expensive.
Hopefully the pool area was just shut for a short period, as I am hoping to come again to try and have the experience my husband and I were going for.
June 25, 2013
Rated 4 out of 5 by Larry66 Consider adding hotel info. pamphlet
I believe you should have a pamphlet that tells guests very briefly what is available in the hotel, including listing the TV channels. I had to ask "where the pool?"
Also staff was excellent, very helpful. Of note, a maid working on the 31st floored on Sat, 2/15 around 3-4 pm knocked on the door to return $10 in cash that was left near our door, dropped when entering. You should be proud to have this maid as a member of your staff. It speaks well of your hotel. I wish I had noted her name.
February 17, 2014
Rated 2 out of 5 by Nic2014 Hotel needs a renovation
I took advantage of what I thought was a good promotion however was given a dated room with a dirty and worn out carpet and similar furniture etc. I was appalled by the state and could not believe I was in a Sheraton which is one of my preferred chains. Some promotion! And so disappointing...however the service provided to find me an acceptable room was exceptional and for that I'm grateful. Bottom line is that this hotel needs to be updated and reflects very badly on the brand.
March 24, 2014
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 2 out of 5 by KevinATL Distatisfaction
Unpleasant reception from Bellman to Front Desk, rude attitude from both. I was their for one night. I ate at BB burgers, I was served a $17 hamburger that was so over cooked on one side that it was like a charcoal brick. When I told the waiter he seemed as this was normal. I complained to the manager Mike D. He was very apologetic and had the burger re-made and brought it to my room. The quality of the food was still poor. I would not stay at this hotel again.
April 17, 2014
Rated 1 out of 5 by Tone0808 Terrible Accounts Receivable department
I stayed in the hotel on June 29th until the 1st of July.
I was charged an extra stay on my friends credit card. We booked rooms together but put two separate credit cards on the bill. Unfortunately, he was charged for both rooms which is totally incorrect seeing how we paid cash when we left the hotel for our room.
This issue has been ongoing for several weeks now and still nothing has been resolved by the hotel.
I would not recommend staying at this hotel due to unstable and incompetent staff
August 20, 2013
Rated 2 out of 5 by guestfromOntario Frustrating stay
This stay did not start off on the right foot. I was assigned a room - went up - and the key did not work. The yellow and red light went on. Had to returned to reception and went to the male front desk clerk and was told bluntly that he was busy. I had to join the line once agin. Fortuneately the female clerk beside him overheard and she took on the issue and redid my key card properly. The TV remote acted up Also. Buffet breakfast, while acceptable,is one of the most expensive of any hotel - $27.
December 22, 2012
Rated 2 out of 5 by elaine141 lack of information
I found the idea of having the amenities on the tv awkward. I had no way of going to what I wanted to know I had to wait for the tv to get the information. A couple of times I missed it and had to wait for it to come back up again. Is there any way to make your info more user friendly? We stay in several hotels but this one is the first I had to call down to find out how I could get more decaf coffee
May 20, 2014
Rated 3 out of 5 by MWB59 Unruly Guests
My wife son and I happened to stay during the "Carabana" weekend and on the Saturday we were repeatedly woken up as late as 3 in the morning by loud, intoxicated guests in the hallway. Even on the Sunday night there was loud hallway activity long after midnight. Staff were apologetic and attempted to put in place extra security and even fines for unruly guests but they should either group the "celebrants" on the same floor or the hotel needed far more effective means of controlling unruly guests.
August 12, 2013
Rated 2 out of 5 by ALEX Unsatisfactoy
Upon arrival this following weekend my guest and I were shocked at the mile long line up in the hotel lobby to check in. After counting about 50 parties in line we had to wait in the line to check in for 45 minutes. After missing our dinner reservation we ate in the hotel lobby because our room was not available for another hour! The reservation assistant said to come back in an hour and after returning I found out that our room was still being cleaned at 6:00 pm. She said we would have to wait and I therefore asked her if there was another similar room available, after looking there was a room! I am disappointed that I had to ask and bring up this idea myself. The staff did not meet my expectations and didn't seem to do anything in their power to get me checked in. -Disappointed customer
February 26, 2013
Rated 5 out of 5 by lydonone family getaway
We absolutely love this hotel. Staff are helpful, friendly, quick to meet needs. The indoor outdoor pool is lovely, especially when it is cold outside. Central location, we walked everywhere, excellent beds. Our plan is to use the hotel as a home base to do tourist things, but we are quite happy to stay in the whole time. There is enough to do in the hotel to keep us entertained. Plan to go again in a couple of months. Club Lounge is an economical choice. Beautiful atmosphere. Children loved it.
October 28, 2013
Rated 3 out of 5 by Traveler20321 An average hotel that needs to improve customer service and safety
The front desk staff and especially the concierge need much improvement in their customer service. The concierge was alwasy very abrupt and acted as if you were bothering him with questions. In the evening there were many questionable people in the lobby and on the elevators. on several occasions I waited for another elevator due to safety concerns. Lots of very loud partying, yelling and activity in the hallways that made me feel very unsafe. If i visit Toronto again I will stay somewhere else.
October 15, 2012
Rated 5 out of 5 by Ben27 Excellent hotel
This hotel is an excellent hotel!
its very clean, comfort room
great new gym room and great pool also at winter time!
Sheraton Toronto is my second home and im coming often here to stay and im very satisfied.
The location is really good- the heart of downtown Toronto.
The employees are very nice and professionals and always want to help with a big smile especially the ones who works in the front desk!
It a really good hotel!
I'm feeling its my second home!
I'm recommending to everyone!!!!
April 20, 2012
Rated 3 out of 5 by Blackwood Busy and impersonal
i only checked "yes" I would recommend this property, only because there is no "maybe". I would only recommend if the rates were ridiculously low. Elite SPG benefits were not honoured. A promised "call" from the manager never came. The lounge was closed (do not recall any notice of that when I made my booking). Wake-up call never came.
Otherwise, it is a large, busy property, with a predictably comfortable room, in a good location downtown. The housekeeping staff were very polite and friendly.
December 23, 2012
Rated 1 out of 5 by Stay911 Horrible Experience
During my stay last weekend, everythig went wrong because the staff made several mistakes on my reservation. First they lost my room and name in the system. when I arrived, my second room wasn't ready yet and they said they would call my cell in an hour when it was clean. 2 hours later and no phone call, I called the front desk and they said they had the wrong number. A maintenance person let himself into the second room and used the bath
May 1, 2014
Rated 2 out of 5 by Jim100000 Needs an Overhaul
A fine hotel that is in need of updating. The carpet in my room needed to be replaced. Bathroom ceiling requires repair. Bed was quite comfortable. Desk and chair should be changed out for a combo that is more ergonomic. Staff were friendly and responsive. The general condition of the hall and common areas need sprucing up. I had asked the staff to clean up the spit running down the wall by the elevator on the 7th floor, but after two days it remained. I expected more for the cost of the room.
October 26, 2013
Rated 4 out of 5 by Scott1243 Great loacation a few issues.
I am a huge Starwood supporter, love their hotels and resorts. This hotel is in a fantastic location downtown Toronto. Room was clean and comfortable.
A few things that annoyed me:
1) $27 for a "terrible" breakfast buffet. I expect more from a Sheraton. Think about it, 2 adults and 1 child ($10) + taxes and tip almost $100. Rid off.
2) Hot Tub not working. Are you kidding me.
3) Hotel alarm at 3am in the morning. Not their fault but ruins the experience.
Other than that hotel was very good.
March 4, 2013
Rated 4 out of 5 by NYSojourner Sheraton Centre Toronto
The Sheraton Centre Toronto is an excellent hotel conveniently located close to most attractions in the downtown Toronto area. You can walk to most of the attractions like The CN tower, the Rogers Centre, the Eaton Center, the Air Canada Centre and many more. There are many shops, services and entertainment available right under the hotel from the underground walkway name the Path.
The rooms may be a bit dated but the staff are very friendly especially at the Club Lounge on the 43rd floor. Be sure to saw hello to Blesilda and Semret if you do get a chance to visit the club lounge, they will be sure to take great care of you while at the club lounge. The lounge offers breath taking views of the downtown area and is especially beautiful at sunrise if you happen to get up for an early breakfast.
November 3, 2013
Rated 3 out of 5 by Mike3364 Maybe one day
I've stayed here a few times and each time I hope to be surprised. Unfortunately, today was not the day. The hotel has potential, but falls short each time. Rooms are dated and carpets need to be replaced. Common with most Club Levels, a few kids are ok. At a certain point, children in the Club Lounge is distracting and obnoxious. Please Sheraton....age limits please.
Finally...I did not feel like a Platinum. No upgrade, no acknowledgement....could have been any hotel anywhere. Unfortunate.
November 23, 2013
Rated 3 out of 5 by Nessi Stayed during a conference, not impressed
I was impressed most by the staff during my two night stay. However, my room had no fridge and the nestle water was awful, the food served was bland and in some cases sub par. The breakfast was great but then again its really hard to mess up scrambled eggs. I found the dessert was the best in taste and selection.
Oh, get this, Internet for personal use comes at a charge! Luckily my company was covering it.
As for meetings, the rooms were great and the temperature was comfortable all the time.
August 16, 2013
Rated 3 out of 5 by DMVFL Understaffed & dated
First impressions linger and having to wait so long to check in was a bad start. The check in line was across the lobby and nearly out the door! Then once we finally saw one of the 3 men staffing the front desk not so much as an apology! And worse, when I asked about the long wait, he did not seem to think this was unusual or a problem. Yes, it's both, when compared to other hotels. The only thing worse was the line at check out. Unbelievable!
We asked for a room with a view, which we would have had if the windows weren't filthy!
Parking and wifi fees were both too high. And many aspects of the facility seemed dated.
Overall I think the hotel is resting on its laurels from its heyday. But if management doesn't step up it's game, you will lose guests like me. There are too many better options.
June 30, 2013
Rated 5 out of 5 by Steelworker53 "Snowed in" Toronto
I arrived late Thursday night after closing my dental office downtown. The roads were a disaster so I decided to head to the Sheraton Centre to see if there were any rooms available. As I walked up to the gold / platinum check in I was greeted by Ronnie who remembered me straight away. He welcomed me back and was able to find me a room right away. I ended up staying two nights because of the weather and was able to walk to my office the next day. Thanks Ronnie and keep up the excellent work !
February 12, 2013