Rated 3 out of 5 by Meeting36 Expected More
Room was clean but needed some upkeep i.e. stains on wall, Room safe was back in hard to access corner of closet. No fridge in room. TV was very poor, picture frozen and lost signal several times. Furniture and bedding nice.
February 9, 2013
Rated 4 out of 5 by seangr Good stay. Tub didn't drain in 1523
Overall I enjoyed my stay. One pet peeve is a tub that doesn't drain when I take a shower. I hate standing in grey water. I find this happens in older hotels. I do recommend checking the plumbing to see if it can be fixed.
February 15, 2013
Rated 2 out of 5 by JSlag Poor Sheraton Experience
I usually enjoy my experiences at the Starwood hotels, but this one in particular was than stellar. To start off the first few days, the hotel decided to put me on a green list and not clean my room for the first 3 days. I finally called, and they sent someone up. Then the next day they still didn't clean the room until I called. Then when they did clean the room, they never left enough towels for me and my roommate.
The room was also very hot. I called engineering twice to see if they could fix the A/C, but they said there was not a problem. I had the A/C set to the lowest setting, 65, and it would never get below 74. This was acceptable to the hotel staff, but not to me, and my opinion did not matter.
When I called to the front desk, there were extremely long hold times, and when I went to the front desk, the line was very long. They were definitely understaffed and therefore underservicing all of the guests.
I would not recommend this hotel for anyone staying in Toronto. There are several other very nice hotels within walking distance that I would try first.
July 16, 2012
Rated 2 out of 5 by Baires This hotel needs to be totally renovated
Good location. Very impersonal, needs to be totally renovated.
August 29, 2013
Rated 5 out of 5 by Consultant33 Excellent location and amenities
People at reception, at the launge on the 43rd floor, at restaurants are all very nice and helpful. When you add the great location and awesome heated pool and other amenitoes, this hotel is a anbolute pleasure to stay at.
November 12, 2012
Rated 5 out of 5 by yolanda SPG Member
Excellent check in and front desk service. Great room, met our needs with adjoining rooms. A fridge in each room would have been a great item to have for us.
Amazing breakfast buffet as it always has been. Super omelettes.
August 20, 2012
Rated 4 out of 5 by Caad10 Business Trip
Overall good experience. Staff was courteous and helpful.
August 29, 2013
Rated 2 out of 5 by Mke255 Noisy
rooom 2527; noisy when we arrived; could hear a cork popping next door along with conversation. At 1:00 am could hear folks from the other side of our room through the air vent in our room. Not a great stay.
May 20, 2013
Rated 4 out of 5 Staff
Friendly, accommodating, knowlegeable staff. Get to recognize and know customers. Front desk staff particularly welcoming. Club lounge staff like Blesilda, Augustine very helpful. Good hotel all around. Great location.
April 13, 2012
Rated 5 out of 5 by Bridesmaid3 Stayed here as a bridesmaid for a wedding
We had the Presidential Suite on Friday and then I had my own room Saturday. Awesome experience - the room was beautiful and the view was amazing. The staff was super friendly and we had an awesome time!
Thank you :)
January 2, 2013
Rated 3 out of 5 by Madonnawanna Suite
Stayed 6 nights. Suite was too dark, with a/c uncontrollable(wanted 70F- got 74.5). During the day, suite was too dark & had to turn on ALL lights just to make the living room area bright. MakeUp area in bedroom has no plug in nor chair to sit & apply. Suite during the 6 nights was vacuumed only 1 time & sheets changed once. I do know of this fact, as I am a wife of a spouse that does business during the day & I stayed in the hotel due to bad winter weather. DO NOT LIKE menus posted on tv, as I had to watch many times before deciding & rewatching the 'Anytime dining'. And then making my call. Your cleaning staff wonderful & always smiling. That was a joy. Morning checkout around 7ish, should have more than 2 people. It was a long wait just to hand over a comment card!!!! And no hotel bar! The pub connected is too small & your lobby is wasted space. Open up a BAR. Especially for groups. Your restaurant should include full meals & not just hamburger, chicken fingers etc. How about pasta? A full service restaurant. Again due to weather, we stayed in.Don't want fried items.
March 21, 2013
Rated 5 out of 5 by Golfer12 Club Lounge
Blesilda at the front desk is a very welcoming addition to the Club Lounge. She has always greeted both me and my wife by name and asked about our town. We enjoy our visits with her each time we stay at the hotel.
April 1, 2013
Rated 3 out of 5 by nick5656 Discount in Restaurant??? SPG member
Great location. Rooms need upgrading--especially noisy heating system. Restaurant personnel not briefed on restaurant discount program for SPG members ---had to explain to server...but granted to me upon explanation.
December 25, 2012
Rated 3 out of 5 by teach105 Deteriorating Rooms
Television did not work even after repair staff called.
August 28, 2013
Rated 1 out of 5 by amre Not to the par
For the price and the name, the quality of the hotel room and service was poor. Dirty room and appliances (for e.g. Hair dryer).
God hotel, but the management needs to take more care of the details, lie cleanliness.
November 9, 2012
Rated 5 out of 5 by hohoho Service
We felt welcome from the start of our stay. The info booth was great in helping us to the theatre. We forgot our toothpaste and you sent some up real quick along with a couple of toothbrushes. Very much appreciated.
October 7, 2012
Rated 5 out of 5 by GeordieL Downtown Star
I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors.
April 10, 2013
Rated 4 out of 5 by centronlab best location
My best choice hotel in staying Toronto downtown . The hot tub jets water pressure in the pool area need to be improved . The sauna has been improved to perfect . I had the best check in service ever .
May 20, 2013
Rated 3 out of 5 by trish72 smell in lobby
We stayed Dec. 8 till Dec. 9. The lobby smelt of backed up sewage. Hotel valet parking was
too expencive so the only option was to use city run parking which was across the street. Over all the experience was o.k.
December 17, 2012
Rated 3 out of 5 by Peter15 Check-in process
was too slow; was 10th in line and it took 35 minutes to get to check-in; staff reaction was "it is busy"; not when only 10 people ahead of me.
This happens regularly when I stay here. Considering changing hotels.
August 12, 2012
Rated 1 out of 5 by jasonator79 Not a good experience
Staff seemed annoyed to have to be assisting us. Valet parking was a total waste of money. $45 to wait outside for 20 minutes (after calling earlier as per their instructions) since they didn't have our car ready.
February 6, 2012
Rated 4 out of 5 by kim1971 Perfect stop when in T.O.
I've stayed at this property a few times now and each time I have been completely satisfied. Location is great, parking across the street at city hall is reasonably priced, staff is professional and friendly.
April 1, 2013
Rated 1 out of 5 by dastanfo Expensive and not worth it
$48 for valet parking to start is unreal. And to top it off they expected (demanded) a tip.
The room was small, extremely noisy, and it was nice to get a 9AM wakeup on a Sunday morning from the cleaning staff.
January 7, 2013
Rated 4 out of 5 by jonathan1 Club lounge staff
I travel every week to the Sheraton Centre hotel and Blesilda on the club level has been wonderful. She has made my stays a very welcoming experience. I encouraged those who stay to visit her at the club level.
May 1, 2012
Rated 5 out of 5 by Traveler Check in and Check Out
Want to acknowledge the extremely courteous and professional staff at check in.
Also want to comment that I think you should automatically send an e-invoice now that they are no longer placed under the door.
February 27, 2013
Rated 4 out of 5 by Darren Hotel lacks supervision
i was very disappointed with the lack of supervision on the hot tub. loaded with kids eveytime I went to use it. I purposely book the Sheraton to use the hot tub and couldn't on either of the days I stayed.
March 17, 2013
Rated 5 out of 5 by Pushthrough Excellent Experience
Our stay at Toronto Downtown Sheraton was excellent in every way. Staff was wonderful, location excellent, and hotel amentities first rate. Great restaurants nearby. It will be our hotel of choice in Toronto.
December 11, 2012
Rated 3 out of 5 by JK50 Getting Old
This hotel is well positioned for business
meetings,has a good staff willing to help at anytime.My one complaint is the rooms themselves.They need to be upgraded,carpets worn wallpaper faded bathrooms dated.
November 30, 2012
Rated 3 out of 5 by DutchWahoo Could have used a fridge for the price
600.00 for two nights and no fridge lol
August 28, 2013
Rated 1 out of 5 by 5275NYC Poor cleanliness/service, Construction Noise.
Arrived to hotel after travelling over 10 hours, there was only one desk agent, check-in time took a very long time for our group and other guests in line. Upon check-in, room had crumbs on floor on both sides of bed, tub had hair. On second day pillow case had blood on it, toilet was not cleaned, hair was left in sink. On third day of stay, we were woken up at 7:00 am by jackhammer noise on floors above us. Expressed frustrations with Front Desk Manager, was offered free breakfast and offered to move rooms. Was told to have bags packed and bellman would move. We organized everything together and made sure there weren't any loose items, upon return to the hotel we were notified the bellman didn't want to move our items. We ended up moving items ourselves. The remainder of the stay was comfortable.
I am a hotel manager for a competitor in New York City. I understand stuff happens, and individually, I can overlook each of these issues. Given that these were all issues that occurred in the same stay and also given the general demeanor of the staff lacked empathy, I have to rate this hotel experience one of the worst I have experienced.
July 18, 2013