Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canadá
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política del plan familiar

El hospedaje para los niños de hasta 17 años de edad es de cortesía en las camas disponibles en las habitaciones. Se pueden aplicar cargos adicionales por las camas plegables para niños y adultos. Las cunas son de cortesía.

Política de edad mínima

Los huéspedes deben tener 18 años de edad y presentar una identificación válida para reservar una habitación. Se acepta cualquier identificación estatal, provincial o federal con foto emitida por el gobierno.

Rated 3.5 out of 5 by 1816 reviewers.
Rated 4 out of 5 by Wonderful staff I have stayed at this hotel for years. The staff are excellent, especially the lounge staff on the 43rd floor,and go out of their way to care for their guests. The location is great. May 3, 2013
Rated 5 out of 5 by Friendly Staff The staff was courteous, friendly and willing to find a solution. May 3, 2013
Rated 3 out of 5 by Slow check-in to start with ... I had to wait more than 25 minutes at the SPG Gold & Platinum welcome desk in order to get checked-in. I don't understand why they had only one customer service agent available. In the room, no robe was available and the bathroom was somehow outdated. May 1, 2013
Rated 5 out of 5 by This hotel is in a very convenient location. This hotel met all of our expectations and we were able to walk to all of the locations that we wanted to. We shopped at the Eaton's Centre, visited the Distillery district, ate at local restaurants, went to the hockey game and met friends/family in the area. April 29, 2013
Rated 5 out of 5 by Great Location Loved every minute of my stay. Outlet's had fantastic food and service. ;) April 29, 2013
Rated 5 out of 5 by Convemient location - good price Would recommend to stay in this hotel - good location - easy access to subway. April 26, 2013
Rated 2 out of 5 by Customer services As the event organiser, I found it very difficult to work with the staff. THe extension we were given to reach someone for assistance (4500) never worked. No one answered when we called. the PSAV services were very poor. April 22, 2013
Rated 5 out of 5 by great stay clean and good location. I will be back! April 20, 2013
Rated 5 out of 5 by Above and Beyond Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you! April 20, 2013
Rated 1 out of 5 by Bad Customer Service Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future! April 19, 2013
Rated 3 out of 5 by Some things to improve I believe that a shower cap should be an automatic inclusion in the bathroom, but if not, if I ask a housekeeping person, they should be able to provide immediately, without telling me to call guest services. A dirty towel on the rack was not replaced. Air conditioning is extremely loud. Other staff was otherwise pleasant. As a business traveller, I would prefer not to have to pay for in-room internet. Any guest who is travelling on business and using corporate rates should not have to pay for in-room internet. April 19, 2013
Rated 5 out of 5 by Fantastic Experience It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much. April 18, 2013
Rated 3 out of 5 Customer service lacking The room description provded by the front desk staff that checked me in was far from accurate. Was given a nice room after complaining however the T.V. didn't work properly. A maintenance staff came and fixed it. The next morning it didn't work at all. I called down and was told someone would come up to look at it. After 45 min no one had come so i called again. They said they'd call right back but never did. April 17, 2013
Rated 2 out of 5 by Old and worn Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board. April 17, 2013
Rated 2 out of 5 by Sheraton Toronto disappoints... again The hotel continues to look old and run down in places -- rugs in hallways are stained and ripped in places. But nothing beats the experience I had checking in -- When checking in, I asked if there was an upgrade available, since I'm a gold member. According to the desk agent, there was a Club Room available; When I inquired about the breakfast and evening offerings, I was informed that I would need to pay an additional $60! Why? Because, apparently, the upgrade was valid for the room only. When I asked again to confirm, the agent got quite defensive and offered to call a manager to confirm the policy. The funniest thing -- they included a card in with my key detailing all the benefits of the Club room that I wasn't getting! April 16, 2013
Rated 4 out of 5 by Great Location Good location and only negative I can say was I think that every hotel now has king sized beds and we got 4ft 6 beds in our room a bit of a let down since we were staying 15 nights - I regret I didnt ask to be relocated to another room. Also I think the Wi Fi should be extended to the bedrooms as so many business persons use the hotel April 16, 2013
Rated 5 out of 5 by Excellent Service The service and location downtown worked very well for my stay. April 15, 2013
Rated 5 out of 5 by Exceptionnal service Good day, I want to let you know that I received an exceptionnal service at you hotel. I want to say a special thank you to Brian who's working at the front desk on Saturday moring, April 13. I have a problem and he was there for me... He helped me to resolve my problem. So, Brian, thank you and keep going!!! April 13, 2013
Rated 5 out of 5 by Never disappoints Great location great Gym Check in staff can be a little patronizing Breakfast buffet pricey at $27 April 13, 2013
Rated 2 out of 5 by April 2013 Heat in room doesn't work. TV signal very poor. Internet connection is expensive and not very good. April 13, 2013
Rated 5 out of 5 by Fantastic stay I stayed at the Sheraton Toronto while attending a conferece at the University of Toronto. The location is great, rooms very comfortable and the staff excellent. Quick check- in and out, close to subway and tram stops and within walking distance of many attractions. Thank you, I will be back and can highly recommend this hotel. April 13, 2013
Rated 3 out of 5 by Good but could be better I've been staying at the hotel every two weeks for the past six months. Invariably the service is excellent and the fitness facility is wonderful. One beef though: the last two rooms I've been in have had no temperature control. In fairness to the hotel, I haven't reported either problem because I prefer to be in the room when service folks enter. I just wish they'd inspect the rooms while they're unoccupied and fix these kind fo things. April 11, 2013
Rated 5 out of 5 by Downtown Star I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors. April 10, 2013
Rated 5 out of 5 by Outstanding Customer Service Your staff in the Lounge on the 43rd floor are outstanding. Morning through evening the staff are accomidating and ensure that you feel welcome. Blessinda and John are amazing, Blessinda greets eveyone often in their native tounge and wishes them a great day! In the evening John is quick to please and ensure that you get what you want as quickly as possible and never are kept waiting. April 10, 2013
Rated 2 out of 5 by This hotel has no idea What was supposed to be a lovely weekend in Toronto turned out to be less than appealing thanks to the hotel. While it is well-located, the hotel is not particularly service-oriented and has some significant room issues. At check-in, the staff did not recognize my elite status (as a Delta Platinum with Crossover) and thus did not extend the benefits. The next day, I realized the oversight, and spoke with no fewer than three people before anyone had even heard of the partnership with Delta Air Lines (one employee even referred to it as "Delta Hotels"--please!) I realize the relationship is new, but not that new, and the guest should not be the one to inform a major international hotel in Canada's capital of finance. Embarrassing, to say the least. Furthermore, the bed was uncomfortable, and rattled and squeaked every time I moved. The pillows were too soft, and when we politely requested firmer ones, if possible, the receptionist shouted at us to, and I quote, "Go look at the pillows! Read the label! At least two are firm, foam pillows!" I beg your pardon? (They were all the same, for the record, and not firm foam ones.) What's more, the food at the Sheraton Link, while convenient, was tasteless and overpriced. ($3.50 for a basic coffee, $3 for a small yogurt, the kind that come connected in a 6-pack, no less!) As a Platinum Medallion on Delta Air Lines, I was looking forward to reaping benefits from the new partnership, but was sorely disappointed. Not even so much as a "thank you for choosing Starwood" was heard over the weekend. When I travel with my airline, a heartfelt thank you for my loyalty is but the beginning. And while I'm new to the Starwood family, this experience certainly doesn't bode well. April 9, 2013
Rated 1 out of 5 by Rude Staff I cannot remember a time that I have ever run into a friendly staff member here. Service has always been average to down right rude. I am done with this location after giving them far too many chances. I will take my business and my clients elsewhere. April 8, 2013
Rated 5 out of 5 by Great Hotel! Amazing Staff! This hotel has a been a great home away from home! The staff really makes you feel welcome and at home! April 8, 2013
Rated 5 out of 5 by Very friendly staff Your staff are all welcoming, warm, and helpful. I appreciated the bottled water handed out, as the check in line was a bit long on Saturday. The restaurant in the lobby needs some attending to in terms of greeting guests. Three servers passed us, and did not acknowledge we were waiting to be seated. They looked away and pretended not to see us. While I can appreciate they are busy, or may not be the host, a simple, "Someone will be with you in a minute" would be helpful. April 8, 2013
Rated 2 out of 5 by Room Standar It seems the more often I stay the lower my treatment status. April 8, 2013
Rated 3 out of 5 by Underwhelming Beds were uncomfortable. Room was okay. Restaurants were okay, but service was poor. April 8, 2013
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