Rated 5 out of 5 by Dot99 Great staff
Great stay> helpful front desk (Tammy) went above and beyond to get us a suitable room
December 29, 2012
Rated 1 out of 5 by Torontotiredtraveller Sheraton Centre Toronto
Required 8 calls (70 mins) to get a room change as room was wrong bed configuration and not clean
January 27, 2013
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
May 31, 2013
Rated 5 out of 5 by MaryLou excellent customer service
Brian, who checked us in, made us feel very special and welcome. He anticipated all of our needs.
September 4, 2012
Rated 4 out of 5 Pool
Pool was dirty, need some staff to clean the pool. Lots of hair balls on the bottom of the pool.
August 15, 2012
Rated 4 out of 5 by Kim44 This hotel is luxurious
I enjoyed my stay at your luxurious location. The lobby is very inviting. Our room was perfect.
October 22, 2012
Rated 4 out of 5 by Herky67 Good Location
Conveniently located for the tradeshow I was attending. Good food options at hotel and nearby.
January 15, 2013
Rated 2 out of 5 by MrSomeone45 average
rooms are getting old and you should invest in renovations... too expensive for what you get
January 30, 2013
Rated 5 out of 5 by williemcjc SHERATON - HOTEL LIKE HOME
1. WATER CLOSETS SHOULD BE EQUIPPED WITH SPAY WASHERS.
2. ROOM REFRIGERATORS ARE RECOMMENDED.
November 10, 2012
Rated 3 out of 5 by jscott01 Underwhelming
Beds were uncomfortable.
Room was okay.
Restaurants were okay, but service was poor.
April 8, 2013
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013
Rated 2 out of 5 by Pepe beaten up rooms.
Initial room had the window open to mask the smell. Everything is tired and run down.
March 29, 2013
Rated 5 out of 5 by esm2012 Convemient location - good price
Would recommend to stay in this hotel - good location - easy access to subway.
April 26, 2013
Rated 5 out of 5 by Monzie101 Best stay ever
Loved the hotel and the staff were so friendly. Thank you for making this a great stay.
November 13, 2012
Rated 5 out of 5 by toronto2013 This hotel always meets our needs
We've always been received by pleasant staff who are very accommodating!
March 12, 2013
Rated 3 out of 5 by Rhoda Somewhat disappointed
Had family staying in another room and requested a room close by. Was assigned the room next door but since it wasn't ready when we checked in at 5:30 pm I was offered a different room at other end of the hall. Accepted that room but when we got to there it was next to rooms occupied by a group of loud intoxicated young men. We could hear voices clearly through the adjoining door and the hallway. Walking down the hall my daughter was subjected to inappropriate comments. Unable to reach font desk by phone, went down waited in line again. Staff was helpful and agreed to move us to the original room beside my family although it was still not ready. Returned from an outing at midnight, picked up the key and went to room. Room was clean but someone's luggage and other belongings were in the room. Again, attempts to call front desk for help went unanswered. Returned to the front desk and was give a new room in the other tower on 24th floor. I'm not sure the hotel could have prevented this inconvenience and frustration but I'm not likely to choose this hotel again. You could at least answer the phone.
Final note - pool bar was closed for construction so we had to pay room services fees in order to have drinks by the pool. These fees should have been waved.
July 3, 2013
Rated 2 out of 5 by Paulu Leaking ceiling at 2 A.M. & unexplained charge!
We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees.
September 24, 2012
Rated 4 out of 5 by Review Great Location
Overall, my stay was good. It has great location that is central to almost everything.
October 23, 2012
Rated 5 out of 5 by Chefy Great Location
Loved every minute of my stay. Outlet's had fantastic food and service. ;)
April 29, 2013
Rated 4 out of 5 by Doug Heating
Heating thermostat was broken. Otherwise this is a very good hotel
May 21, 2013
Rated 4 out of 5 by Jbmundy Solid & Professional
The Sheraton Centre is an older hotel but well-run with very good customer service.
January 11, 2013
Rated 5 out of 5 by RMEBrown Great Hotel, Great Location
One of the best properties in Toronto! Great Executive lounge on 43rd, great staff!
August 18, 2012
Rated 4 out of 5 by voegelchen ok for this price
no free wireless internet
exterior few is not so nice
breakfast to expensive
April 3, 2013
Rated 2 out of 5 by Missantarctica5 Room too hot; problem with rate
The temperature in this room (south tower) did not go below 24C while we were there, although I set the thermostat at 18.5 (the lowest setting) and the noisy fan ran constantly. It was very uncomfortable for sleeping. I am not the first to identify this problem, as I have since learned on TripAdvisor. I have stayed at this location many times, but always on the Nathan Phillips Square side and did not have this problem.
I booked a special rate promoted by SPG and as I expected there to be four in our party, paid $20 extra for each extra guest. One of us could not get away in the end, so there were only three of us. I mentioned this at check-in, but was told that the rate could not be changed. Why not? If the extra charge is to account for extra towels, tea, coffee, cups, water bottles, etc. then I should not have been charged, as there were only three of us. AND the room came with only 3 towels, two coffee filters, two tea bags and two coffee cups, so it was a good thing that there were only three of us, one coffee drinker and one tea drinker. Next time I will book for only two people and add any extra people on at check-in.
It was obvious that underneath the bed had not been vacuumed in a long time.
December 23, 2012
Rated 4 out of 5 by Sky13 Very nice hotel
The staff are very courteous and my room was very spacious and quiet.
December 12, 2012
Rated 2 out of 5 by MET1118 Disappointed
broken curtain, garbage in bathroom, previous guest's apple charger left in room
January 31, 2013
Rated 4 out of 5 by baines excellent sevice
we stayed here 2 times. good recognition for platinum spg status. excellent staff
August 17, 2012
Rated 1 out of 5 by MJ54 Sheraton Centre Toronto Needs an Upgrade
I had a room with a view on the 42nd floor, but I couldn't see much because the windows were so dirty. I needed to do some work, but couldn't plug my computer in at the same time I was charging my phone becuase the lamp was plugged into the outlet on the top of the desk and since it was night I couldn't see if I unplugged it to charge the phone. The bathrooms are barely big enough to fit the sink, bathtub and John into and don't even think about any counter space to put your toothbrush on. I stayed two times, once on the 42nd floor and once on the 37th in different locations from the the elevator. In both rooms I heard somekind of machine sound, like electric motors running, on and off. I don't know if it was the elevators, or not, but it was disturbing. Along with that noise, the vent in the bathroom was constantly sucking air, which sounded like wind blowing through a partially cracked open window: it never stopped. I tried to call the desk a number of times to ask some questions. The phone rang and rang with no answer. The walls were all scuffed up in both rooms, and the wall paper was peeling on the corners. The chairs at the desks had stains on them and the fixtures on the one sink hit the backsplash every time you turned the water off. The stopper in the tub in the one room wouldn't work and so I had to keep pulling it up so the tub wouldn't fill while I was showering. The ironing boards had covers on them that were stained and folded, so you couldn't iron your clothing smooth. The door lock on the one room kept fliping over on it's own making it a task to just close the door when I wanted to leave the room. On the plus side, the water pressure is good and Club Lounge has a nice view and a pretty good breakfast, but don't try to take a plate to your room with you.
September 18, 2013
Rated 4 out of 5 by Daveb2 Great staff
Usual high standard of Sheraton hotel with excellent friendly and helpful staff.
August 13, 2012
Rated 4 out of 5 by Gyller Central and great value
Central, everything you need in walking distance
June 10, 2013