Rated 4 out of 5 Overall ok
Room was comfortable but had issues with vent and tub - both solved and with a smile by the maintenance worker. Room not made up one day which was annoying but the housekeepers came right up to give fresh towels. Great location, ok experience.
May 6, 2013
Rated 3 out of 5 by dumb23 I was disappointed
At this hotel there is no recognition of my SPG Gold status. I paid $50 for internet. Nobody wouldhelp help me as to why I had to pay for internet. Room was average. I dont seem to be getting credit for all my stays. All in all it was not good
September 24, 2012
Rated 5 out of 5 by Skipper1 Staff outstanding
We were astonished by the tremendously outgoing, friendly, and helpful staff. Each person we met impressed us as truly happy to be there, and excited with the opportunity to welcome and assist us to the very best of their ability. Outstanding!
January 22, 2013
Rated 2 out of 5 by LHad Service staff were a bit rude
I understand that dealing with a large conference must be difficult and trying for the serving staff, especially when it comes to serving hundreds of people at a seated dinner. However, my experience with a variety of servers was really negative. It was difficult to ensure that food was appropriate for people with allergies at our table. It was also difficult to address any issues with the staff, such as missing cutlery or some of our table not getting served. We made an effort to bring those issues forward in a kind way, without hostility and were returned with very rude answers, and an overall indifferent attitude to allergies or missing food. I found this to be very opposite to what I expected the level of service to be. As I said, I do understand that it is difficult to deal with a large number of people when serving meals in this way, but I really think the staff should not carry any frustration to the next table they are serving, because it detracts from the experience of a large majority of the guests..even those that were courteous and patient.
November 7, 2013
Rated 4 out of 5 by njwg Club Lounge
Blesilda is an amazing hostess for the Club Lounge...she is so attentive and always remembers names and faces! She makes me want to return to the Sheraton Centre over and over again...!!! What a terrific asset Blesilda is to Sheraton Centre!!
December 20, 2012
Rated 4 out of 5 by Nelly71 Great Downtown stay
This hotel was a hotel that was reasonable priced for downtown Toronto. We walked to two different Jays game and the Hockey Hall of Fame. Everything is in a reasonable walking distance and the staff is friendly and knowledgable when needed.
May 6, 2013
Rated 2 out of 5 by mets1234 Needs work
Poor Gym facility you have 7 bikes none of them work correctly. I also called front desk , room service, and guest service with no responses
February 4, 2014
Rated 5 out of 5 by stevelikesrush Perfect!
I couldn't have made a better mistake. I had originally wanted to book a hotel closer to the Air Canada Centre for a concert I was going to, but I waited too long and had to look for something else. The Centre Toronto Hotel was recomended to me, and even though I was at first disappointed in the location, on arrival realized I couldn't have asked for a better place. It lives up to it's name. CENTRE TORONTO. All I had to do was walk out of the lobby and everywhere I wanted to be was just a short walk away. No taxis or busses. The Eaton Centre just around the corner. Historic buildings all around. The Air Canada Centre, The CN Tower and The Rogers Stadium (did I get that name right?) just a few blocks away.
(Saw a great RUSH concert at the ACC)
Great restaurants and shops everywhere. Didn't even have to go outside, all right under the streets and buildings in the causeway. Boy! did I get lost! Had fun though.
And, Oh Yeah! The hotel was pretty good too. Excellent staff, great room with an awsome view. Very comfortable bed.
Can't wait to come back.
November 5, 2012
Rated 5 out of 5 by Sarah55 Central location
First visit to Toronto, stayed here for 10 days. The hotel was large, very clean and in a great, central location. The beds were very comfortable and the rooms spotless, however because of its size it lacks the friendly, familiar touch.
September 13, 2013
Rated 4 out of 5 by SalsaB Canada Salsa Congress Weekend at the Sheraton
Once again a great event at a wonderful hotel at the Centre of everything in Toronto. My wife and I were Very satisfied.
My only issue is the cost of Valet Parking at $40 per night but this is a reality in a large Metropolitan City.
October 14, 2013
Rated 5 out of 5 by Ghad Outstanding staff.
Brian, Steve and max at the front desk are the best you will ever find in the Hotel Industry.
Blesilda takes care of the lounge. A delightful lady..always smiling and greets everyone fith their name...a true example of "Customer Service".
March 28, 2013
Rated 1 out of 5 by Mike The hotel is getting old.
Extremely poor. The rooms need renovating. The walls are paper thin. Was awoken at 330am by a security guard outside my room talking on a phone! The bell man never help they stand around. The food is expensive and arrives cold every time.
February 17, 2013
Rated 2 out of 5 by Carlos Disappointing
I stayed there for one night. The check in time was too long. No information regarding Express Check out was presented at the desk. The room was outdated; heating system noisy; shower, difficult to adjust temperature; TV slow in response,
March 15, 2013
Rated 3 out of 5 by derek1 EASY OPPORTUNITIES
HOTEL LOCATION is excellent, but faciliies are caught in a time warp. HOTEL ROOMS need to be renovated given peeling wallpaper, and dated look. POOL and GYM are excellent, but hot tub is crap. You guys could improve with a little effort.
March 2, 2013
Rated 5 out of 5 by Shifrah89 Long Time Customer
I've been a frequent customer of this hotel since 1977. This is first rate 5 star business class hotel in the heart of downtown Toronto. I just wish that the restaurants and room service menu included lighter, vegetarian menu selections.
August 8, 2012
Rated 5 out of 5 by Neeta Anita
Very comfortable stay. Bed was very comfortable and pillows excellent. Had breakfast in bnb restaurant, a bit pricy but very good food. Sorry to have to pay $5 for a cup of coffee! Location is good and pool was fantastic. Very good stay.
January 21, 2013
Rated 5 out of 5 by coacht43 location, location, location
the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center.
January 1, 2014
Rated 5 out of 5 by MissBaby Great Stay in Canada
I arrived and found all the staff most helpful from parking to registering to support staff. enjoyed room service that was excellent as well. I would recommend this hotel greatly!! I attended a conference on site - excellent facilities.
October 9, 2012
Rated 5 out of 5 by Flowers627 This hotel has helpful employees who are friendly and helpful!
Upon arrival I was greeted at registration by Lily who was extremely helpful!!! Gracious manner and friendly personality!
Rooms were very clean and staff made you feel welcomed.
I would highly recommend staying at the Toronto Sheraton.
September 18, 2012
Rated 2 out of 5 by mrl2012 Needs more attention to detail
My room had a cup on the floor right by the door, a used Starbucks cup in the coffee/tea machine (with the used tea bag still in it), and the TV remote would not interact with the TV (in other words, would not actually control the TV).
August 23, 2012
Rated 3 out of 5 by SFOSuperElite Great location
Atmosphere is very convention like, but it is a big property well located in downtown Toronto. Rooms are what you would expect, even suites (i.e. nothing special). Good value for money. Lounge not bad, but packed whenever I was there.
March 4, 2013
Rated 4 out of 5 by Topfloor All of Your Needs Met
Every time I'm at the sheraton I have nothing but good things to say about the staff. They are the absolute best in the industry. In the heart of Toronto, The Sheraton Center can accommodate any experience, and do it with comfort.
September 13, 2013
Rated 2 out of 5 by Gidget8 Curtains and air conditioning old and falling apart
Curtains had holes in them and could not block out street lights. Air conditioning was noisy and did not keep room cool. This hotel needs renovations. Moreover, the hotel needs to have a faster check in system. Queues are frequent.
August 22, 2013
Rated 4 out of 5 by MAH2 Beautiful Facility
Visiting the property exceeded my expectations. Working in the industry, and getting that time to relax yourself is important. The hotel was beautiful and allowed me to feel like I was on vacation, even if it was only for one night!
February 26, 2013
Rated 4 out of 5 by ANIK Good.
A lot of good things to say. Some concerns but this review format does not allow to express them in a fair manner.
Much much thanks to one of the managers who helped my family have a most wonderful meal at the hotel Saturday night.
March 12, 2013
Rated 4 out of 5 by Kismis Birthday Weekend
A group of us stayed at the hotel, making a weekend event out of my daughter's birthday. The Location is perfect for anyone who wants to enjoy Toronto, everything is just walking distance. We are planning to come back in the summer.
December 19, 2012
Rated 5 out of 5 by Medi Thank you for a Happy Birthday at the Sheraton
Thank you to Bless and the Club Lounge team for making my Birthday a special one. They sang happy birthday to me in the morning and in the evening I had a piece of cake, wine and a card waiting for me in my room.
Thank you Bless!
September 6, 2013
Rated 5 out of 5 by Dewsweeper perfect, except...
Loved EVERYTHING about the hotel, conditions, lobby, location...
seems minor but the TV didn't work very well. Picture was getting pixelated every few minutes... seemed to be on most channels, so it wasnt the individual broadcast.
March 1, 2013
Rated 4 out of 5 by Bets Room comfort
Although the control in my room was adjustable, when I went to decrease the heat, it didnt seem to work. I turned off the control and it still was extremely warm in the room even with just a fan running. The control was set for 18.
February 25, 2013
Rated 5 out of 5 by Dimur Never disappoints
This is one of our favourite Toronto hotels for proximity to shopping, restaurants, theatre and attractions. It was especially enjoyable to experience the beautifully decorated lobby during the holiday season.
December 4, 2013