Rated 3 out of 5 by Spiritark Service is kind of slow
I stayed here for business over two weeks and both times, the service was really slow. Check-in basically took me a good 15 minutes on the queue. There was one line for platinum and gold members, and another much longer line for standard members. Wouldn't the management have some initiative to send out a couple more staff members to help the two existing counters?
I had another bad experience when I went for breakfast one day at the Club Lounge. It was supposed to last till 1030a, but when I arrived at 1020a, the staff had already begun packing plates, fruits, bread, everything. I would have on the contrary expected a pack up 10 minutes AFTER the stipulated time, not before. Not a good experience on that front.
Facilities wise, the room is clean and spacious (but would not advise one travelling on business to pay more and go for the club levels since you don't really get anything incrementally more than a standard), but I feel that the toilet lacks a proper place to put toiletries (not conducive for female travelers have who typically have way more stuff than guys). The shower head was also kind of weak at the club floor.
October 15, 2013
Rated 4 out of 5 by Bob18 Great location
Perfect location for visiting the city. Valet parking can be a bit overwhelming so park in the city garage across the street. Lounge is decent for US standards.
August 5, 2012
Rated 4 out of 5 by lover4life Top class Service
This hotel has it's guests personal safety as a top priority. I was most pleased at the service I received in dealing with an incident. Excellence at it's best
November 28, 2012
Rated 5 out of 5 by Moose Very nice environment
Very enjoyable, the staff were especially courteous and friendly. Room was great and very clean. I will recommend this hotel to all my friends. I will be back!
January 22, 2013
Rated 2 out of 5 by birthdaygirl mrs. R
Service is declining
No glasses only plastic.
Needs new towels
Don't respect SPG membership at this particular hotel.
Don't get up-grades there
January 26, 2013
Rated 4 out of 5 by Jennalynn Nice, central location
Nice hotel, good amenities. Neat indoor outdoor pool! The only bad part was that I left a shirt there (a nice one) and they couldn't find it when I called. :(
December 20, 2012
Rated 2 out of 5 by canuck03 Busy and loud
We arrived on a Thursday were met with a long line of at least 25 people waiting to check in. When we were served, the staff was friendly and gave us an option of staying on the 5th floor or 18th. We chose the 5th floor. Our room had been cleaned, but not thoroughly.
The beds were nice and we slept great, until 630 am where we were awoken by loud banging on the adjoining wall and the sound of a reciprocating saw!!! We called down to front desk and were informed that there was no construction in the hotel and they would send security up to see what was happening. The construction continued throughout the morning until we packed up our bags and insisted on leaving. Again, I was met by a long line up at the front desk. I was able to meet with the manager who apologized for the construction and said he wasn't aware of any construction in the hotel and was able to switch our room for the next two nights.
The staff was great, the lobby was gorgeous and the location was exactly where we needed to be. The construction which the front desk didn't know about was the only concern and ruined our only relaxing day before a hectic weekend.
August 28, 2013
Rated 5 out of 5 by Paddler Terrific Stay
We really enjoyed our stay. We were able to check in early and thye room was very well equiped. Very clean and comfortable. We would definately stay again !!
August 20, 2012
Rated 4 out of 5 by FBCA non competent staff
Guest services employees are too young and know nothing at all about Toronto.
Sweet Sleeper matress are really bad. Didn't sleep all night. Matress too soft.
January 21, 2013
Rated 5 out of 5 by ed4yz An Excellent Stay
This is a very nice hotel. The lobby is wide open and entertaining. Convenient to some good shopping stores. Very good buffet breakfast. Complete satisfied.
August 25, 2013
Rated 5 out of 5 by MaryB10 Wonderful Employees & Hotel
All your employees are second to none!!! Just like Apple - we love that type of service, and being recognized as a customer, and enjoying the experience!!!
October 13, 2013
Rated 5 out of 5 by Yianni The staff cater to you
I thoroughly enjoyed my first stay at the Sheraton in years. The staff were excellent and they ensured to cater to my needs. I look forward to my next stay.
March 21, 2013
Rated 3 out of 5 by Chloeelsierose Lounge
It was very disappointing. Hors d'oeuvres quality and quantity diminished as did breakfast options, particularly on the weekend from my previous experience.
October 16, 2012
Rated 4 out of 5 by BigGuy222 home away from home
Always a great stay for business. Room service was quick and delicious. Wireless connection in the room and the HD channels on the TV were my only concerns.
October 30, 2012
Rated 2 out of 5 by mets1234 Needs work
Poor Gym facility you have 7 bikes none of them work correctly. I also called front desk , room service, and guest service with no responses
February 4, 2014
Rated 5 out of 5 by tor328 outstanding hotel
terrific location with great views of the city
connection to PATH system is great for use during inclement weather
close to major entertainment attractions
September 8, 2012
Rated 4 out of 5 by Neuron No free Internet
Extortionate room wifi charges are absurd in this day and age!!! Service I lobby very poor.
Everyone gives free Internet these days. You shout be ashamed.
November 13, 2012
Rated 5 out of 5 by DT68 great stay
First time staying at this hotel for business meetings in To.
STaff were very professional and friendly. Rooms very nice, and enjoyed the resto and lounge.
August 17, 2012
Rated 4 out of 5 by Bedford Toronto Downtown
Have stayed at this hotel many times in years past - this was first return in two years. At one time it was like a second home to me. Miss the "Long Bar".
October 22, 2012
Rated 5 out of 5 by Kelly18 Great downtown hotel...
A full featured big hotel that has the attention to detail of a boutique hotel.
April 8, 2014
Rated 4 out of 5 by TheGowers2505 Great location
Great location. Rooms excellents beds so comfy !! Easy to get around to the sites. We were only there 2 nights so didnt make the most of the facilities .
September 19, 2013
Rated 5 out of 5 by Misty prime location
hotel was in prime location within walking distance to all major shows and dining,shopping
March 31, 2014
Rated 4 out of 5 by James6445 Watch your bill
Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye
August 17, 2013
Rated 4 out of 5 by RLT1 Long wait times
Check in was long with line ups
Valet to retrieve the car was exceptionally long. They indicated 20mins but it actually took 1hr which is unacceptable.
December 3, 2012
Rated 3 out of 5 by Pemisan Lost my reservation
When I arrived, staff could not find my reservation due to phone lines and Internet lines being out of service. It took an hour to finally check me in.
February 28, 2013
Rated 3 out of 5 by hotflashes No Air Conditioning - TOO HOT
The room was excrutiatingly hot. The staff brought a fan but it just moved around the hot air. If you're sensitive to heat, do not book this hotel.
December 2, 2013
Rated 3 out of 5 by disappointedGold Fitness Center and Pool - not so much
Temporary fitness center is cramped, crowded. Pool shut for renovations. Takes a long time to make Gold level, and then there is almost no difference.
December 1, 2011
Rated 2 out of 5 by JLambe Terrible Service
This hotel has terrible service and has serious issues even answering BASIC questions for guests. How can you get no answer for room service at 9pm???
March 27, 2013
Rated 1 out of 5 by 5275NYC Poor cleanliness/service, Construction Noise.
Arrived to hotel after travelling over 10 hours, there was only one desk agent, check-in time took a very long time for our group and other guests in line. Upon check-in, room had crumbs on floor on both sides of bed, tub had hair. On second day pillow case had blood on it, toilet was not cleaned, hair was left in sink. On third day of stay, we were woken up at 7:00 am by jackhammer noise on floors above us. Expressed frustrations with Front Desk Manager, was offered free breakfast and offered to move rooms. Was told to have bags packed and bellman would move. We organized everything together and made sure there weren't any loose items, upon return to the hotel we were notified the bellman didn't want to move our items. We ended up moving items ourselves. The remainder of the stay was comfortable.
I am a hotel manager for a competitor in New York City. I understand stuff happens, and individually, I can overlook each of these issues. Given that these were all issues that occurred in the same stay and also given the general demeanor of the staff lacked empathy, I have to rate this hotel experience one of the worst I have experienced.
July 18, 2013
Rated 5 out of 5 by TopStarGuest Excellent Service at the Club Lounge
The staff is friendly, courteous and always at service.
From the Lobby to the Club Level - this property consistently excels at customer experience.
March 28, 2013