Rated 5 out of 5 by rpi20 Always meets or exceeds expectations
Great location and exceptional value. This hotel consistently meets or exceeds my expectations. Well done!
April 26, 2014
Rated 1 out of 5 by DCFeb2013 Falls way short of SPG Standards
I came to the hotel tired and wanted to get some rest...the room was extremely dry and made sleeping impossible!
February 15, 2013
Rated 4 out of 5 by Bobdog This hotel has great service
Rooms were dated with bathroom needing a refurb but rooms were clean and comfy
July 1, 2014
Rated 4 out of 5 by 12Ben34 The hotel has great features and the staff is very friendly
I had a couple of issues upon checking in but the staff solved them very quickly.
Great hotel for conventions.
September 2, 2013
Rated 5 out of 5 by basset clean, fine and organized
gentle personnel, hotel clean, quiet, well organized. Very good restaurant and bar; central position, near bay.
June 22, 2013
Rated 5 out of 5 by Thompsonfamily4 Summer travel
great stay. always enjoy our stays here.
July 31, 2014
Rated 5 out of 5 by deto First time using SPG points
We use this hotel whenever we stay in Toronto. It is conveniently located and we have never been dissapointed.
I was apprehensive at first as I was using my points for the first time (it was combination of points and cash). I was not sure how hotels look at the people "freeloading" with points.
I should not have been - within 1 minute of reaching the front desk, we were checked in early, upgraded to a 2 room suite (for more space) as we had a 3 year old son with us, our bed preference was changed as my wife decided at the last minute that she wants King instead of two beds and even offered late checkout as we were visiting new Toronto Aquarium in the morning.
Basically, amazing service, hotel with great location, great price, amazing staff... What else could one need? This hotel has been around for a while now and rooms show some age in the wall corners and bathrooms, but everything was perfectly clean, furniture and plumbing was all new...
Hotel is on the Path (underground pathways that connect all major buildings, shopping centres and attractions so that in the hot summer day or freezing winter day you never need to go outside to do anything).
Thank you! Great job!
November 14, 2013
Rated 5 out of 5 by PattyMarie Above and Beyond
Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you!
April 20, 2013
Rated 5 out of 5 by John41 Outstanding!!
From check in to check everything was great!
July 28, 2014
Rated 5 out of 5 by Mary260 Front desk were very helpful and accomodating.
We had some issues checking in but Marilyn at the front desk was very helpful. View from the room was great!!
June 24, 2013
Rated 5 out of 5 by Barb63 Hotel's Club Level is Great
With a magnificent view of the city, always attentive staff and a varied breakfast buffet it can't be beat.
February 17, 2014
Rated 5 out of 5 by fred18 Good welcoming for platinum members
Fine staying , nice welcoming, staff very efficient. Rooms a little bit aged, but comfortable
May 29, 2014
Rated 4 out of 5 Hotel was nice but parking is expensive, no internet and no breakfast and no phone not even local calls.
Room was nice and bed was very comfortable. It was clean. The only concern was anything extra will cost you.
January 10, 2013
Rated 5 out of 5 by toomuchwork Great Location/Friendly staff
Wonderful location downtown Toronto. Easy access to Eaton Center for holiday shopping and access to subways.
November 11, 2012
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 4 out of 5 by woarbob Folio
I was not emailed my folio automatically like all other Sheraton does fo rme. I have yet to receive it!!!!!
September 27, 2012
Rated 5 out of 5 by William60 All you could ask for!
The staff went out of their way to please. The "Club Level" staff understood the needs of a 'young family.'
March 17, 2013
Rated 4 out of 5 by JAAR Watch out for SPG Options
Good hotel but front desk needs training. Long lines and lack of full understanding of SPG amenities exist.
June 3, 2013
Rated 5 out of 5 by dbgb Great Staff
The staff was friendly and efficient. I would stay here anytime I visit Toronto.
June 21, 2014
Rated 5 out of 5 by aeronca654978 This hotel provided a nice relaxing stay
This hotel provided a nice relaxing stay for a traveler in need of some rest and relaxation
May 29, 2014
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013
Rated 2 out of 5 by Andyf1235 Not great
Lost reservation but Sheraton Corp had it
July 11, 2014
Rated 3 out of 5 by rontoe A beautiful view
Fitness center not easily accessable from Richmond Tower.
Information desk very helpful and knowledgeable.
September 21, 2012
Rated 4 out of 5 by maddog Clen and friendly
The hotel was accommdating in every way.
Very clean and very comfortable.
Best hotel in the downtown area
February 26, 2013
Rated 5 out of 5 by Cindy08 Clean and comfortable hotel
Clean, comfortable room. Great view of City.
July 24, 2014
Rated 4 out of 5 by mfuzz very convenient location
Access to washroom from conference/meeting rms was difficult. Got worse when one was taken out of order.
September 29, 2012
Rated 4 out of 5 by Bobby69 Luke, the Manager is awesome!!
Luke really helped me out when I had a minor problem.I really appreciated his assistance.Thanks again !!
December 1, 2012
Rated 2 out of 5 by Floyder88 Sheraton Center....Tired
Banging pipes, old tattered furniture and a bed with a big sag highlighted my stay.... need I say more.
January 30, 2014
Rated 5 out of 5 by KMMH Luxurious hotel in an excellent location
This is a beautiful hotel steps away from the Eaton Centre and all the attractions of downtown Toronto.
November 23, 2013
Rated 5 out of 5 by SSConsultant Great Hotel! Amazing Staff!
This hotel has a been a great home away from home! The staff really makes you feel welcome and at home!
April 8, 2013