Rated 3 out of 5 by tmko AC in room didn't work
AC in room didn't work. Arrived too late to know and move or repair.
November 26, 2012
Rated 4 out of 5 by Mark700 Nice Hotel
Great location front desk SPG need more people working
December 14, 2013
Rated 5 out of 5 by ricardopontes Awesome
This hotel exceeded my expectations and certainly I'll be back.
October 15, 2013
Rated 4 out of 5 by Doug Heating
Heating thermostat was broken. Otherwise this is a very good hotel
May 21, 2013
Rated 5 out of 5 by TopStarGuest Great service at club level in Morning.
Very impressed with service a the club lounge - Weekdays Mornings.
March 1, 2013
Rated 4 out of 5 by Donna Staff were very helpful, courteous and happy to be helping.
My only complaint would be that wifi is not included in room rate.
April 8, 2013
Rated 5 out of 5 by Tekan Great Location
Very good sevices and freindly peopole specilaly at Loung section.
August 4, 2012
Rated 4 out of 5 by Paul51 Room
Room was way to dry. Woke up i the morning with a real dry throat.
December 10, 2012
Rated 5 out of 5 by Brendair Friendly Staff
The staff was courteous, friendly and willing to find a solution.
May 3, 2013
Rated 5 out of 5 by tapatio i love this hotel simple because everything is conected it malls,restaurant food exelent etc i higly recomend this place
Food awesome front desk very pleasent I will concider coming back
October 31, 2012
Rated 2 out of 5 by Scooter01 Needs Improvment
Overall I must say that my stay was disappointing. I was here for a conference and we received a government rate but I am aware of the regular rate and this hotel is not nearly to the standard it needs to be for the price. I have stayed in many places in downtown Toronto (will refrain from mentioning competition) as I am a frequent traveler to Toronto and there were a lot of things missing.
Here are some examples, there's nothing ground breaking here just not what you would expect from a high end hotel:
- there were stains on my bed skirt,
- stains on the wallpaper in my room
- my bathroom curtain smelled mouldy
- the bed itself seemed quite old and had squeaky springs
There is also the issue of having the room service menu and other hotel information on the tv not printed in a booklet available in the room. Not helpful. You have to stand there and wait for the pages to turn to find out about things like where is the fitness centre? How do I use the phone? if you want to see the the room service menu you have to wait for it to appear. If you want to see the previous page - too bad you have to stand there and wait for it to come around again.
The fitness centre is nice, but the signage getting people there through the construction zone needs to be vastly improved.
Last and most importantly, the staff at the front desk are rude. They approach you like they are either bored or unimpressed with your arrival and that they would rather be doing something else. I had the chance to see a few interactions at the front counter and it seems that all goes very well if you are a Starwood Member or some kind of elite guest. If you aren't then you are treated like an inconvenience.
It's a challenge to running such a large hotel, I hope the management is up to ther the task of doing what needs to be done to ensure a quality experience for everyone.
April 30, 2014
Rated 4 out of 5 by Welltravelled26 Good choice but not quite the full package
Without a doubt the hotel is perfectly located for shopping, restaurants, and within easy reach of the Canada Centre, CN tower and the ferry to the island. There was a reasonably priced public car park across the road which we used for our 5 night stay. The pool and sun deck was really lovely and great for our 6yr old. The staff were all very welcoming and helpful. So all positive. However, we arrived on a festival weekend and the hotel was packed. This led to lengthy queues at the check in desk and a considerable amount of noise thru the night from guests on our floor (parties, knocking on our door at 5am). I appreciate it is difficult for the hotel to monitor other guests and the hotel staff were receptive to the problem and sent security to check it out. That aside, the other dissappointing features were that the free wifi was restricted to the lobby and not in the restaurant/bar area which we might have frequented more often. I recommend securing a room on the Queen tower as we were in the other tower on the 10th floor and there is a private club on the 11th floor so we were woken by thumping (exercise class maybe ?) one morning. Overall a pleasant stay and I would consider staying again knowing the inside track.
August 12, 2012
Rated 2 out of 5 by annoyed2014 Not Good Enough
I chose this hotel after my wife advised we stay somewhere else. I assured her that the Sheraton would be better and the location was perfect. However, what was supposed to be a night in the city to celebrate my birthday, turned into an expensive regret. When we entered the Junior Suite, we were surprised to find potato chip crumbs all over the sofa bed. I opened it up and it appeared that the sheets had not been changed from the previous guest(s). My daughter decided then and there she wasnt going to sit on it, let alone sleep in it. The coffee table looked like it was about to come apart. I have seen better at garage sales, it was laughable.The rest of fthe room was generally tired looking and it looked as though there was mold on the ceiling near the vent. To make matters worse, the in-room movie channel was out of service and there was a fire alarm at midnight. Which in itself is understandable, but the continued bell ringing was effectively pointless to the many people wandering the halls. I was very surprised by the quality of the room and unless there are significant improvements, I would not recommend this hotel to anyone staying downtown. And seriously, this feedback section is indicative of the last upgrade. Sorry, not good enough.
January 6, 2014
Rated 2 out of 5 by Baires This hotel needs to be totally renovated
Good location. Very impersonal, needs to be totally renovated.
August 29, 2013
Rated 5 out of 5 by Bay55 Excellent Service
The service and location downtown worked very well for my stay.
April 15, 2013
Rated 4 out of 5 by Susie2013 Conference centre
Great location. Close to restaurants, theatre and shopping.
October 21, 2013
Rated 4 out of 5 by Brad Valet Parking
This is the second time that parking my truck has been an issue at your Hotel and it’s the same tall individual "I'm 1.92 M tall and your truck will fit in the underground parking" guy.
I realize he has a tough job to do, but he has got to find some better tact in telling me he is sorry but he cannot accommodate my truck right now, if you want to find a surface lot (one close I hope, perhaps you have a suggestion) and we'll LYK when we can get you in... Would be a great start!
Telling me that stop worrying the truck will fit in the parking garage is not the right story. By the way I parked on a surface lot and every time I walked by the Parking lot there was room for at least my truck. So parking on Wednesday March 6th was a doubled. Since I came back about 2PM and was able to leave my truck without an issue. For someone who is staying at your Hotel for 3 months I am not asking for preferential treatment, just some common sense and tact in telling me sorry I can’t help you right now.
Otherwise I love staying at your Hotel; your other members of your team make me feel like I am welcome and in my own home.
The members of the team working up in the lounge are fantastic; they anticipate my needs and are extremely helpful!
March 9, 2013
Rated 4 out of 5 by dondiegirl Great Service
I was impressed with the staff everywhere I went in the hotel.
June 14, 2012
Rated 3 out of 5 by badroom Bad Room
The room was bad for a club floor> Heater made nosie all night
February 11, 2013
Rated 2 out of 5 by Dave Room Standar
It seems the more often I stay the lower my treatment status.
April 8, 2013
Rated 4 out of 5 by sweetpea29 Stay at the Sheraton
Very noisy room beside the ice machine, and vending machine.
June 24, 2013
Rated 5 out of 5 by gilps great location
great time. Wine glasses in the room would be a nice touch.
April 8, 2013
Rated 5 out of 5 by TonyB123 Great Hotel
Great location, great hotel. Rooms are nice. Plenty around.
August 25, 2012
Rated 4 out of 5 by Caad10 Business Trip
Overall good experience. Staff was courteous and helpful.
August 29, 2013
Rated 5 out of 5 by FG2012 Outstading service
Excellent service from all Staff. We were very impressed.
September 19, 2012
Rated 3 out of 5 by teach105 Deteriorating Rooms
Television did not work even after repair staff called.
August 28, 2013
Rated 4 out of 5 by PaulP Another Great Stay
Fantastic Location. Great sevice and a comfortable room.
October 19, 2012
Rated 5 out of 5 by xxxx1 Conveniently Located
Good access to Downtown TO features, Subway access, etc.
November 18, 2012
Rated 4 out of 5 by Ann1 This hotel is great
Location to every thing is great. Will stay there again.
January 16, 2013
Rated 5 out of 5 by Shelley49 Great Location
Perfect location to explore all Toronto has to offer.
October 23, 2012