Rated 1 out of 5 by LindaP123 Too Expensive for What Is Offered
If a customer is paying $300 a night plus another $50 a day for parking, for a tiny basic room with one double bed and no extras (no pool robe, for example), wifi should be complimentary in rooms. To pay another $15 a night is unreasonable, with the choice of going down to the lobby for one hour of free wifi. The rooms are old and need updating. You LOOK good, Sheraton downtown Toronto, but you're not worth what you charge. And $50 for a late check-out after a 5 nights' stay? Come on. I won't go back.
June 13, 2014
Rated 5 out of 5 by Gandfamily G and family
Great location and wonderful accommodations. Highly recommend this hotel for the location and price!!!
July 26, 2014
Rated 2 out of 5 by americantory disappointed for first time
I have stayed at the hotel before, this was the first time I was disappointed. My room registration was mixed up when I checked in and they were unable to change it to what I wanted originally. I got to my room and it was messy. Hair in the bathroom from the previous occupants and the carpet was dirty. Not impressed.
July 24, 2014
Rated 1 out of 5 by Disappointed999 Will never hold a conference here again
We held our annual convention here as we have previously. Many guests were disappointed with the facility, but most importantly, the service. Staff are rude, unorganized and the lack of care comes through in everything they do.
I would need pages and pages to explain all of the issues but I'll give one good example. During our banquet meal several members of our group witnessed homeless individuals walking into the area and helping themselves to meals - right under the staff's noses! Not a single one was challenged or asked to leave.
February 12, 2013
Rated 5 out of 5 by Anjani Friendly staff and excellent location
The first day I arrived at the hotel I was very tired and hungry, so I wanted to order room service. It was around 3/4PM but no one picked up the phone. After half an hour I called the front desk and they told me that room service would be available after 5PM. Strange, since the menu stated that room service was available between 1AM and 11PM. There was absolutely no information about the hotel in the room except for the room service menu, which had a bit information about (international) calls and internet on the other side as well. It would be very convenient if there was information provided about the hotel, such as opening and closing times of the restaurant, pools, business centre, etc. Maybe add a phone book as well.
There were some other minor problems that could use improvement, such as the replacement of amenities. I had cotton swaps in my (bath)room, but they were not replaced the next day or any other day during my stay. They also did not replace my shampoo and conditioner before 2 days. I also had to call for shower caps and slippers. I'm sure if I called the reception they would have helped me out, but I'm a lazy person and expect these things to be there without questioning. It is a 4* hotel after all.
The room was also a bit dusty, I imagine they do not clean behind the bed or above the painting that was above the bed. Most people might not be bothered by this, but since I am allergic it did bother me a bit.
Also, even though the entire hotel was non-smoking, my room smelled a bit like cigarettes and it was a bit dusty, so I informed it to the staff the next day and the man who helped me upgraded me without questioning. He also apologised a few times.
So even though there were a few little problems, the staff helped me out immediately when I asked about it. This was my best stay at any hotel I have ever been too so far. I was travelling alone for the first time and the lady who helped me when I checked in gave me free in-room internet for my entire stay. She also recommended me a few sightseeing places. So, I will definitely go back to the Sheraton Centre Toronto Hotel when I get back to Toronto.
Summary: there were a few problems, but the staff was happy to help me with it. Great location as well, underground connection with the Eaton Centre and Subway station.
May 9, 2012
Rated 4 out of 5 by GVLreview Some highs and some lows
Tough call this review as the hotel had some moments of excellence and others of very average. The highs were as usual with SPG hotels, sleep comfort and bed. However when some joker lets off the fire alarm at 02:30 in morning and you evacuate the bed comfort gets ruined with broken sleep. The evacuation was efficient though I don't like the stand by your beds message when you are told fire maybe 3 floors lower. I made my excuses and left.
Club lounge has some excellent staff. The breakfast is not worth the difference in room rate. Evening complimentary horrs d'hoevres were fine. Small improvements were suggested to staff but the ' we have always done it like this ' seems to be stock answer. the guest liaison staff ( Anita) went well out of her way to help sort some issues out. They were not big but again it seemed jobs worth rules stopped enjoyment.
What amazes me was clientel who did everything they could to bend rules. Stuffing muffins in their bags, loading up with 10 bottles of water Some very rude people around. Hotel make up changed a lot over weekend. Business folks during the week. Freeloaders at weekend. Oh well.
So yes I will come back, yes hotel is ideally located for bay street business, staff ( with exception of front desk) are friendly and have time for you.
Rooms are a little tired, bathroom could be a bit spruced up. These n.american tubs are no good for a bath so why not dispense and have a good power shower ?
Wi-fi as part of package is essential as outside costs would be silly nowadays.
So the incosistencies are i guess why this hotel that should be scoring 4.5 to 5 is failing to reach 4.0
July 26, 2014
Rated 5 out of 5 by KtownGuy Great stay
As always, we had a great stay. Blesilda Pagaoa and her collegue from Mauritius are wonderful hosts at the Club Lounge with fine service and sincere kindness. Thank you.
June 23, 2014
Rated 5 out of 5 by Cindy08 Clean and comfortable hotel
Clean, comfortable room. Great view of City.
July 24, 2014
Rated 4 out of 5 by sterlingzinc Platinum Experience ...... Blah
So I finally make Platinum Status this year, and my second stay at this level is at the Sheraton Centre Toronto. I don't know what the big deal is about crossing this threshold, because as far as I could see it was no different than being Gold. In fact I have received better treatment at other hotels for being Gold. I had to ask for my access to the Club Lounge. I had to ask for my internet. The only thing I was asked was if I wanted a late check out.
The room I was put in, was exactly the room I booked. No upgrade to even a Starwood Prefered Floor.
Not sure why I made the extra effort this year to jump levels. Hopefully next year will be better
December 19, 2012
Rated 4 out of 5 by Ldis Over and Above
I wanted to say thank you for our experience last time at the hotel. It was a reward stay and I was contacted by one of your staff, Blesilda Pagaoa and she was super accomodating and extremely nice. When I arrived at the hotel, the front desk welcomed me, and congratulated me! I was very pleased that everyone went over and above to help me with my stay
June 17, 2014
Rated 3 out of 5 by Duke123 Can I add photos here?
We stayed at Sheraton Downtown for night of Saturday June 8, 2013. Checkin went smooth. The surprises awaited us when we opened the door to Room 2014.
We were greeted by a worn carpet that had obviously suffered water damage. There were wrinkles and folds in the carpet that could be tripped upon.
Next our eyes were drawn to the blank spot on the wall where a picture or mirror had been. Now there was just 3 screw holes in the wall.
I opened the drapes to check the view. The view was of dirty windows that I doubt had been cleaned in past year.
We put up with the room for the night. At checkout I mentioned the room condition to the employee. His reply "oh yeah, that room needs an upgrade".
I have stayed at the hotel before and was previously satisfied. Next time I will probably stay elsewhere.
June 9, 2013
Rated 4 out of 5 by Eddy22 Facility
The therapist at the Spa was very considerate and did an excellent job of relieving the pain in my back. The receptionist and the therapist were very accommodating even though I had not made an appointment. Enjoyed swimming in the pool.
Unfortunately I had a lot of trouble with the room key and had to have it changed 5 times. I believe the lock is faulty.
I was very surprised that there was no fridge in the room, although I saw a space for it.
On my first evening at the hotel I received a very cold reception from the person at the desk of the Club. She completely ignored me when I tried to talk to her. Thankfully, the next morning and every morning thereafter the staff were efficient, friendly, personal and very helpful.
The hotel has much to offer the tourist and the staff at the information desk in the Lobby were very helpful, as were the persons in charge of transportation, etc.
Even though there were large numbers of convention guests, it was obvious that the staff were still trying to assist the other guests.
July 22, 2014
Rated 4 out of 5 by Alibates2 Was good but there is room for improvement
First, the line for check in and check out is long and hard to find. Hotel was beautiful and well maintained. TV in room was smaller than other hotels. I wish rooms had memory foam pillows as an option. Internet in room on club level was sporadic. one night in the middle of the week the connection was so slow that I could not get connected. Other nights it was slow but I was still able to connect. Selection of food on in the club lounge was good but limited. Hard boil eggs were cold. Would prefer more options that are hot like scrambled eggs and bacon. Meeting rooms were a nice temperature and not too cold. That was nice.
June 30, 2014
Rated 2 out of 5 by Veronique50 bad experience
I am sorry but this hotel is not to my standard nor to SPG one, I believe
July 24, 2014
Rated 4 out of 5 by Rweb Good experience
The room was comfortable and clean but needed a little maintenance like with the peeling bathroom wallpaper. The A/C noise prevented me from sleeping without earplugs which is common for me, but we couldn't stand the heat without it going constantly. The elevators were stifling and hallways were warmer than I'd like when wearing my suit or tux. Restaurant prices were quite steep, and service was slow (lunch took 3 hours); therefore, I I only went twice. Housekeeping requests other than the maid took multiple calls and still weren't right. The maid was fabulous!
July 11, 2014
Rated 5 out of 5 by daisycia Great location resonable price for downtown Toronto
My husband and I always have a great time and experience when in Toronto,staying at the Sheraton downtown just completes the enjoyment.
Great Staff always very helpful and with a smile.We feel the location is central for walking to many attractions and easily accessible when coming into the city.
Very very comfortable beds which insures a great sleep after a long exciting day.The upgrade cost we feel allows for great savings since it also includes coffee,lattes,mocha lattes,espresso ,tazo tea, cold bottled water and fruit all day fantastic.............my husbands loves a good espresso with a great view so will be returning for another great weekend soon.
June 30, 2014
Rated 5 out of 5 by Vinsim01 Thank you for the kind gesture
I am finally sitting down to write this review, which I’ve been meaning to write for some time. I stayed at the Sheraton for a few days in June, when my parents and I came to Toronto for my convocation ceremony at the University of Toronto. Ever since my family and I started traveling to Toronto, the Sheraton Centre has been our hotel of choice, and we always have a pleasant stay. We particularly enjoy having breakfast and an afternoon snack at the Sheraton Club on the 43rd floor, where the staff is friendly and welcoming, the service is excellent and view of the city is wonderful! Our last stay was especially memorable because of the kindness and generosity of the staff. Having found out that I was going to attend my convocation ceremony, Ms Blesilda Pagaoa, the Sheraton Club Coordinator, had a lovely gift delivered to my room. It was a box of chocolates and a card on behalf of all the Sheraton Club staff. I thought it was a lovely gesture, and it reinforced my positive impression about the staff and service at the Sheraton Centre. Thank you again! I look forward to my next stay.
July 22, 2014
Rated 5 out of 5 by HML072014 Great downtown location
I usually stay at this hotel for business but recently stayed as we had a family member in a downtown hospital. The location was great and the hotel staff were very accomodating when we had to extend our stay when our family member wasn't released when we expected. Thank you!
July 21, 2014
Rated 2 out of 5 by Mrjohn Good location bad service and you pay for WIFI?
I stayed there 5 nights between March 18-23 2012, 2 days they forgot to make my room and one of the days they did they forgot the complementary water bottle. They also do not offer free WIFI in the rooms, in the year 2012 this is nothing more than a cheap money grab, I travel allot and this the only hotel I've been in over the last 4-5 years that makes you pay for in room internet access, if nothing else this will keep me from ever using this hotel again.
March 27, 2012
Rated 2 out of 5 by PapaJohnJ You can do better
The TV didn't work. After 2 visits to correct the problem, it was replaced. The air conditioning was too noisy. After 2 visits to correct, it was still too noisy. We couldn't sleep at night because of it. One repair man said that's the way they are and offered us ear plugs. The hot water tap leaked and required an adjustment. The carpet was dirty. It should have been cleaned a long time ago. When we called about these problems we were told 'someone will be right up'. They didn't arrive in some cases until 45 minutes later - we had gone to bed. It sets the wrong expectation. We had hoped for a much better stay from a world class hotel.
June 23, 2014
Rated 2 out of 5 by edyang Avoid at all costs
The best part about this Sheraton is the lobby. From there it's all downhill. The hallways for the rooms are extremely dim and evoke a tired, outdated look. The rooms, while satisfactory, also don't look very modern. My thermostat fan was broken and I froze overnight. Called the next day and required 4 calls before someone from Engineering came up. He just dragged up a portable electric heater, shrugged his shoulders and left. Completely unacceptable.
June 5, 2012
Rated 4 out of 5 by turboturtle Location, location, location
I stayed here over Christmas holidays with my family of four. We upgraded to a 1bdrm suite so our kids could sleep on the pullout couch and we could have a separate bedroom. The kids loved the view especially watching the skaters at Nathan Philips Square. I wish there was a public place in the hotel with a view of the CN Tower.
The hotels location was perfect. We could get to all tourist places using the underground PATH system- not having to go outside. Steps from the subway, it was a quick ride to ROM. We parked in an underground lot under city hall for half the cost of the hotel's parking.
Super great! Will stay there again!
January 8, 2012
Rated 3 out of 5 by releig55 Good Location but has to be renewed
The Sheraton Centre Toronto needs maintenance and renovation. The room, I booked, was nice, but the conditoin of the room is average whereas the price is very high. The bathroom facilities are much too small, the air condition is very loud, the carpenter is old. Very good was the free coffeemaschine and free bottles of water. The housekeeping is maximum 2 - 3 stars, some days everthing was done in a proper way, the other day towels were missing, or water - just not as you expect it in a house like this. Even so, the staff is mostly very friendly. The breakfast in the lounge is ok, always fresh fruits were available. The appetizers in the evenig have a poor qualitiy. All in all the level of the hotel is more or less 3 stars not more.
July 10, 2014
Rated 5 out of 5 by Canada007 Home away from Home
Obviously a hotel cannot replace the comforts of home, but the Sheraton Centre in Toronto is as close as it gets. Everyone is so accommodating and friendly. The hotel is very clean and the services are commendable. In addition, the hotel is consistent in this service as in the 18 years that I have been staying here, I have never had a bad experience. Thank you for making every trip to Toronto my home away from home.
July 17, 2014
Rated 2 out of 5 by JandH Dissapointing
Possibly the best location in the city, BUT the room was like going back to the 70s in style and facilities. Tiny cramped bathroom with an airplane sized sink. Suite with a living room too dark to sit in. Asked twice for an extra lamp and to replace a burnt out bulb - no result. Worst bed of any Starwood property. Informed AFTER arrival of club lounge closure. Staff nice but no one could be nice enough to compensate for this facility.
December 22, 2011
Rated 4 out of 5 by ed522 Great View
This hotel is in a great location, we had a room with a great view of Toronto. I would recommend moving to a Club Room Floor, so you can have access to the city view from both sides in the Club Room. The food and service in the Club room was so so.
July 20, 2014
Rated 4 out of 5 by MikeG14 Great stay overall and great location
The Sheraton Centre Hotel is centrally located near the financial district of downtown Toronto and Toronto City Hall. The lobby is welcoming and the convention facilities are great.
One slight problem is the condition of the carpets in the individual rooms. There were stains in the carpets in my room, showing previous spills by former guests that have never been cleaned. I went out and bought house slippers just to walk around my hotel room so I would not be barefoot on the carpets.
I think it is SO important for a business to have supervisory staff that have a keen eye for detail. In this case, the housekeeping staff does NOT have that keen eye.
Overall - my stay was great.
June 30, 2014
Rated 5 out of 5 by karedaw excellent stay
we had a wodnerful stay in July. The room was comfortable and clean. The pool was great fun for my kids. We will come again for sure
July 21, 2014
Rated 4 out of 5 by Sandra24 Poor service
I have stayed in Sheraton Hotels all over the world and this was a disappointment. The staff were so busy that they were sometimes abrupt. We were told that a parcel they we were expecting had not been delivered. We eventually manage to locate it ourselves in the Fed Ex office. I watched the doorman seeing me struggle with 2 cases not offer any help. This was pointed out to a manager who said he would be e mailing me. He never did so I also asked for a glass of orange juice in the business lounge and was told that they were not allowed to serve that in the afternoon. Terrible customer service, not the usual Sheraton standard of service
June 19, 2014
Rated 1 out of 5 by Bogey00 Toronto Disappointment
The hotel is in bad need of repairs, the food quality is poor both in the room service and at the club level. One employee snapped at me while I was there. This property is "paperless", no in room menus, TV programing and your final bill is emailed no hard copy. This is all done for the environment, no to save them money and to make it an inconvenience to the customers. I have been traveling for over 30 years globally and this was the worst hotel I have ever encounter. It is definitely not worth the money. My days at the Sheraton chain have ended. I hope management can get a handle on this property begin its too late.
June 26, 2014