Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1634 reviewers.
Rated 3 out of 5 6pm Entire Room was not ready until 6pm. Upon entering the room the room attendant was no where to be found and only the parlor had been cleaned. Took over 10 minutes before the attendant returned. December 28, 2012
Rated 4 out of 5 by room Beautiful hotel, air venting was annoying, noisy all night and like a whistle if u opened the window, Pillows were lousy, like a big puff ball, no support. other then that the hotel was great! November 9, 2012
Rated 5 out of 5 by Boat Show Special Thank you for offering this special. Your facility is definitely a 5* experience. We both enjoyed your indoor/outdoor pool and hot tub.Your staff were very pleasant,efficient and knowledgable. January 23, 2013
Rated 4 out of 5 by good people My departure from Toronto was uncertain, beause of ferocious weather. The hotel staff was perfectly accomodating to allow me to rebook at a preferred rate and with minimal fuss- kudos to them. February 11, 2013
Rated 5 out of 5 by Sheraton Centre Toronto The staff was simply AMAZING from check-in to check-out; probably one of the most professional and courteous staffs that I've encountered in my many years of being a Starwood Preferred Guest. December 19, 2012
Rated 5 out of 5 by Great weekend getaway. Great downtown location - well equipped gym. January 29, 2014
Rated 4 out of 5 by Location! Location! Location! I always enjoy staying at Sheraton Centre Toronto. Business or plessure everything is at your fingertips. Shopping, sight seeing or meetings are a leisurely walk, subway or taxi ride away. October 10, 2012
Rated 5 out of 5 by This hotel was perfect for us The overall experience was comfortable and relaxing. It was very close to the AGO where we attended a wedding. The groom arranged a great rate for us and we thoroughly enjoyed our stay. August 23, 2013
Rated 3 out of 5 by Nice location but rooms are average The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working. December 24, 2013
Rated 5 out of 5 by Ability to Accommodate The Toronto Sheraton is definitely a user friendly hotel. The facilities are very good as are the amenities.PATH system makes weather a non-issue. Best described as "home away from home". February 2, 2013
Rated 5 out of 5 by Excellent service I would have liked to have a small table in the room to sit at with my husband to eat breadkfast. There was not, so we went out instead. However other than that everything was excellent. August 13, 2012
Rated 5 out of 5 by Reception super From the start, Marilyn answered questions and made us feel welcome - excellent service. One suggestion: improve the taxi service when leaving - too much congestion and was disorganized February 23, 2013
Rated 1 out of 5 by Dismal Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must. January 19, 2014
Rated 3 out of 5 by No Workout Room No workout and they put you a room with hardley any equipment and then the kick you off a machine if somebody else signs up for it. I am on the road half the year and this was terrible! December 2, 2011
Rated 4 out of 5 by Great location This hotel is located near the Eaton Centre, the Theater District and the Four Seasons theater. There is a heated pool which is half inside the building and half outside the building. March 4, 2013
Rated 2 out of 5 by needs face lift hotel is tired need face lift staff needs to improve not typcial Starwood quaility in rooms staff and the lounge has great views but the food and service below Starwood standards September 11, 2013
Rated 5 out of 5 by Very good hotel This hotel has it all despite renovations in certain exterior areas. Great location, helpful staff, pleasant rooms, and good service. Very much appreciated early check-in. October 19, 2013
Rated 4 out of 5 by Wonderful staff I have stayed at this hotel for years. The staff are excellent, especially the lounge staff on the 43rd floor,and go out of their way to care for their guests. The location is great. May 3, 2013
Rated 4 out of 5 by Great Stay in Toronto The staff at the Sheraton Center were great from the moment I entered the hotel. The beds were very comfortable and food choices were fantastic ! I was very happy with the stay. September 10, 2013
Rated 5 out of 5 This hotel has a great location, pool & hot tub. My kids & I had a great time staying at this hotel. We absolutely loved the pool + hot tub. They location cannot be beat. We are definately going to be return guests. Thank you. Kim February 6, 2013
Rated 5 out of 5 by Great Club Lounge Excellent staff and facilities make the Sheraton Centre Toronto one of the best I have ever been to, compared to other Sheratons across the world. A big thank you to all the staff. November 12, 2012
Rated 3 out of 5 by No Air Conditioning - TOO HOT The room was excrutiatingly hot. The staff brought a fan but it just moved around the hot air. If you're sensitive to heat, do not book this hotel. December 2, 2013
Rated 5 out of 5 by Brian at Sheraton Toronto Rocks! We checked in and Brian at the front desk was superb. He was extremely helpful, courteous, and a total pro. It made our Thanksgiving weekend in Toronto that much better. October 15, 2013
Rated 4 out of 5 by Very nice hotel, but... My bed was not very comfortable at all. Loud heat register, did not heat up room much. Nice restaurant. Excellent service / personnel. December 12, 2013
Rated 1 out of 5 by Great Conference despite poor Hotel Services Attended Conference at Sheraton Centre Hotel in Toronto. Could not believe how poor services has deteriorated to. Stayed here at least 10 times over the past 11 years. Several different General Managers. Here is a summary of some of my concerns: 1. Heat not turned on Hotel (Even though it was Late October in Toronto) 2. Lost Power in Room 2 times during stay. Seems all the heater request were overloading the circuit. 3. Asked for different room ..none given 4. Food stored in fridge went bad due to power loss and fridge being disconnected without me knowing. 5. Room security lock did not work 6. Asked for wake up call none provided 7. Outside noise in room unbelievable loud 8. Food service took very long to arrive (1hr) 9. Conference attendees had similar experience as I did with overall poor customer service 10. Asked for GM to follow-up with me during my stay of 7 days the GM never bothered to contact me. I was so upset by service I escalated matter to Starwood and I am on day 2 awaiting a response. Would not recommend this hotel anymore. And I would seriously consider going else were for you conference activities. October 27, 2013
Rated 3 out of 5 by Wasn't made aware of construction There was construction noise form the hotel. Loud banging and sawing. I wasn't informed of this when I booked my room or when I checked in. December 8, 2013
Rated 4 out of 5 by Excelllent There were computers and ideas of tours availble to me. I thought that was excellent so that we could go to the much music concert. I feel like I was in luxury the whole time. June 16, 2013
Rated 4 out of 5 by Great location As usual, great hotel overall. Only problem was the warm room due to the record setting temps outside. A fan placed in the room made it much more comfortable. Will stay again. January 14, 2013
Rated 3 out of 5 by Needs Work I was not aware that the renovations were in progress ans so many of the ammenities etc. were not available during my stay. This severely decreased the experience of my stay. March 19, 2012
Rated 5 out of 5 by Best Club Lounge Conveniently located in the Center of Downtown Toronto. I love the 43rd floor. The best Club Lounge I have seen offering a wonderful breakfast with a great view of Toronto. February 4, 2013
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