Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1688 reviewers.
Rated 3 out of 5 by This hotel has problems Outstanding location, but feels impersonal, despite the staff's efforts. Registration is slow, and through a mixup I wound up having to register twice for the same room. (At checkout, Brian tried his very best to make amends.) Saturday night was very noisy. TV service was flawed, and there is a charge for WiFi. Room decor seemed drab and old. August 12, 2014
Rated 2 out of 5 by Hotel below standards The room itself was bright, clean and comfortable. However, the tv did not work, the safe did not function and the phone beside the bed did not function. The hallway was dark and dreary and the carpet and wall paper were in need of refreshing. Not really what you would expect for the cost incurred for this hotel room. August 12, 2014
Rated 5 out of 5 by Friendly staff and excellent location The first day I arrived at the hotel I was very tired and hungry, so I wanted to order room service. It was around 3/4PM but no one picked up the phone. After half an hour I called the front desk and they told me that room service would be available after 5PM. Strange, since the menu stated that room service was available between 1AM and 11PM. There was absolutely no information about the hotel in the room except for the room service menu, which had a bit information about (international) calls and internet on the other side as well. It would be very convenient if there was information provided about the hotel, such as opening and closing times of the restaurant, pools, business centre, etc. Maybe add a phone book as well. There were some other minor problems that could use improvement, such as the replacement of amenities. I had cotton swaps in my (bath)room, but they were not replaced the next day or any other day during my stay. They also did not replace my shampoo and conditioner before 2 days. I also had to call for shower caps and slippers. I'm sure if I called the reception they would have helped me out, but I'm a lazy person and expect these things to be there without questioning. It is a 4* hotel after all. The room was also a bit dusty, I imagine they do not clean behind the bed or above the painting that was above the bed. Most people might not be bothered by this, but since I am allergic it did bother me a bit. Also, even though the entire hotel was non-smoking, my room smelled a bit like cigarettes and it was a bit dusty, so I informed it to the staff the next day and the man who helped me upgraded me without questioning. He also apologised a few times. So even though there were a few little problems, the staff helped me out immediately when I asked about it. This was my best stay at any hotel I have ever been too so far. I was travelling alone for the first time and the lady who helped me when I checked in gave me free in-room internet for my entire stay. She also recommended me a few sightseeing places. So, I will definitely go back to the Sheraton Centre Toronto Hotel when I get back to Toronto. Summary: there were a few problems, but the staff was happy to help me with it. Great location as well, underground connection with the Eaton Centre and Subway station. May 9, 2012
Rated 1 out of 5 by Don't forget to bring a plumber with you if you plan to stay here. (1st yelp draft) Imagine the surprise my wife & I had when we were watching t v. and the hot water pipe burst in the bathroom. The water rose very quickly flooding the carpet in the room and hallway within 5 minutes. Had we not been in the room, everything we had would have been soaked & ruined. I did notice a de- humidifier down the hall when we checked in. The staff responded quickly and put us up in a suite. The suite was nice with the exception of a television that kept malfunctioning & the shower took 10 minutes to get warm water. I thought maybe our hot water had been revoked for some reason. The hotel sent a nice tray of cheese , bottle of wine & also treated us to a dinner the next night. It was difficult to sleep, wondering the hundred year old hotel had in store for us. August 5, 2014
Rated 2 out of 5 by Boy has this Hotel gone downhill Check in was an adventure, new staff and long line up with people who looked like they were doing nothing , although in there defense maybe they wee waiting for gold level guests , not a smart move. The restaurant in the lobby has to be one of the worse hotel restaurants I have experienced in all my travels. Over an hour to prepare 8 meals and the restaurant was almost empty. The waiter was constantly coming back to us to ask questions on the preferences and yes we had many from Vegan to gluten free and even after giving our answers there were still errors.The air conditioner in our room was not working properly but was working. There were plumbing issues. and the furnishings looked like they were picked up second hand.Tthe bathroom had no counter or shelve spare so that your toilet bag was constantly wet The $50.oo upgrade was a let down seeing that you usually get that type of breakfast free in an $89.00 room and was poorly set up. The line up was too long. There were no snacks during the day only breakfast and 5-7 August 12, 2014
Rated 4 out of 5 by Can't beat the location Great location. Hotel is staff is friendly and very accommodating. The club level is the way to go if available. Everything important to see when visiting Toronto is within walking distance. The lobby is grand but the rooms can use an update. Overall a great location with nice amenities for a family vacation in a large city. August 11, 2014
Rated 4 out of 5 by Platinum Experience ...... Blah So I finally make Platinum Status this year, and my second stay at this level is at the Sheraton Centre Toronto. I don't know what the big deal is about crossing this threshold, because as far as I could see it was no different than being Gold. In fact I have received better treatment at other hotels for being Gold. I had to ask for my access to the Club Lounge. I had to ask for my internet. The only thing I was asked was if I wanted a late check out. The room I was put in, was exactly the room I booked. No upgrade to even a Starwood Prefered Floor. Not sure why I made the extra effort this year to jump levels. Hopefully next year will be better December 19, 2012
Rated 3 out of 5 by Can I add photos here? We stayed at Sheraton Downtown for night of Saturday June 8, 2013. Checkin went smooth. The surprises awaited us when we opened the door to Room 2014. We were greeted by a worn carpet that had obviously suffered water damage. There were wrinkles and folds in the carpet that could be tripped upon. Next our eyes were drawn to the blank spot on the wall where a picture or mirror had been. Now there was just 3 screw holes in the wall. I opened the drapes to check the view. The view was of dirty windows that I doubt had been cleaned in past year. We put up with the room for the night. At checkout I mentioned the room condition to the employee. His reply "oh yeah, that room needs an upgrade". I have stayed at the hotel before and was previously satisfied. Next time I will probably stay elsewhere. June 9, 2013
Rated 4 out of 5 by Hotel needs to be renovated I usually stay at this location but always end making a comment that this location requires room & hallway upgrade/renovation. For the hotel rate that I pay and being right on central downtown, hope this is your scope for future improvements to stay competitive in the hotel industry. August 11, 2014
Rated 2 out of 5 by Poor Customer Service Not very accommodating Room given #3228 was dirty (dust on bedside tables, broken coffee table, dusty heat vents, musky room odor) Poor customer service (front desk & room service) Horrible tasting food small room for price/loud jacuzzi noise all night August 11, 2014
Rated 3 out of 5 by comfort You should purchase new mattresses. Ours was very uncomfortable. August 12, 2014
Rated 2 out of 5 by Good location bad service and you pay for WIFI? I stayed there 5 nights between March 18-23 2012, 2 days they forgot to make my room and one of the days they did they forgot the complementary water bottle. They also do not offer free WIFI in the rooms, in the year 2012 this is nothing more than a cheap money grab, I travel allot and this the only hotel I've been in over the last 4-5 years that makes you pay for in room internet access, if nothing else this will keep me from ever using this hotel again. March 27, 2012
Rated 2 out of 5 by Avoid at all costs The best part about this Sheraton is the lobby. From there it's all downhill. The hallways for the rooms are extremely dim and evoke a tired, outdated look. The rooms, while satisfactory, also don't look very modern. My thermostat fan was broken and I froze overnight. Called the next day and required 4 calls before someone from Engineering came up. He just dragged up a portable electric heater, shrugged his shoulders and left. Completely unacceptable. June 5, 2012
Rated 5 out of 5 by Hotel has great Service The staff is cordial and service is superb July 10, 2014
Rated 4 out of 5 by Best hotel pool in Toronto (for swimmers) I choose the Sheraton Centre as I'm addicted to lap swimming. I'm recovering from a hip injury and swimming is my only cardio so the Sheraton Centre is a must stay for me. The website says it's a 23m pool but I measured and it's a shade under 28m. If you get in the pool for 7am you'll share the pool with some avid lap swimmers. Love it! August 8, 2014
Rated 4 out of 5 by Location, location, location I stayed here over Christmas holidays with my family of four. We upgraded to a 1bdrm suite so our kids could sleep on the pullout couch and we could have a separate bedroom. The kids loved the view especially watching the skaters at Nathan Philips Square. I wish there was a public place in the hotel with a view of the CN Tower. The hotels location was perfect. We could get to all tourist places using the underground PATH system- not having to go outside. Steps from the subway, it was a quick ride to ROM. We parked in an underground lot under city hall for half the cost of the hotel's parking. Super great! Will stay there again! January 8, 2012
Rated 2 out of 5 by Dissapointing Possibly the best location in the city, BUT the room was like going back to the 70s in style and facilities. Tiny cramped bathroom with an airplane sized sink. Suite with a living room too dark to sit in. Asked twice for an extra lamp and to replace a burnt out bulb - no result. Worst bed of any Starwood property. Informed AFTER arrival of club lounge closure. Staff nice but no one could be nice enough to compensate for this facility. December 22, 2011
Rated 2 out of 5 by Worst Hotel Experience I've had My family and I stayed at this hotel for Caribana weekend and while I know it was very crowded and busy the check in process and overall hotel experience was not pleasant. To start everyone checking into the hotel was treated as if they were a trouble maker. There was a line to validate that you actually had a room reservation outside, you had to go through this first before being allowed through the door. Then there was the line inside to actually check in of which that process was a nightmare. Additionally I was told that I had to pay an additional $30 per person in the room. Each person had to where a wristband the entire stay which was highly annoying. And of course none of this was pointed out prior to me booking my room all of this information was given at check in. Had I been made aware of this I would have paid more to stay at a different hotel and avoid the hassle of the Sheraton. Finally, the valet is extremely slow both checking in and leaving. August 8, 2014
Rated 1 out of 5 by FInally had enough Mr. David Connor- This review is really long overdue. While most of my stays are adequate, this past stay finally made me seriously question why I stay at the Sheraton Centre Toronto. As you'll see, I am a FREQUENT guest at this property (probably nearly 150 nights in the past three years). The problem? Air conditioning! Or lack thereof. Even in August? Really? While it doesn't happen every stay, I'd estimate that about half my stays it affects me (obviously dependent on time of year and temperature). The engineering folks know me because I frequently request a fan. I don't believe that I am unreasonable. I like my room cool when I sleep (as do most), so I set the thermostat at 68 F. In most cases, I'm lucky to get below 75 F. I'm not sure about you, but that's very uncomfortable to sleep in, much less dress for work in the morning. I've been "assured" for the last couple of years that an HVAC "upgrade" was in the works. Please, Mr. Connor, find the capital budget to fix this. And please, no "environmental" excuses --- I make the "green choice" with every stay and would just like to sleep without sweating. August 10, 2014
Rated 5 out of 5 by great stay i particularly appreciate the responsiveness of the front office staff for meeting my needs, and those of my family, during our stay. August 10, 2014
Rated 5 out of 5 by Very convenient to downtown Easy to walk to RogersCentre etc. August 11, 2014
Rated 3 out of 5 by + Location/Staff / - fire alarm Check in staff and guest services staff were very friendly on the phone and in person - commendable. Very good room size. Very good location for public transportation, shopping, downtown sites (CN Tower, Ripley's Aquarium, ferry to Toronto Islands, Rogers Stadium/SkyDome, Union Station, etc.). Downside: bed not as comfortable, unruly behaviour by pool one afternoon and 3am fire alarm caused by "mischief" that unsettled the kids. Didn't get good rest that night. August 4, 2014
Rated 4 out of 5 by Good but not great The hotel itself was a very nice place, the room was clean and very faithful to the description but a few things definitely need some improvement . The hot tub was filthy, it look clean but a minute into we realized the filter wasn't workin and the water was filthy and full of bacteria. Middle of the summer on a long weekend ...not great. Also there was no mention of the parking fees $50 dollars for parking is almost criminal. I will resume at : A bit pricy for the No Frills Stay we recieved August 1, 2014
Rated 4 out of 5 by great meeting hotel the meeting room & meeting room staff were great. The only restaurant wait staff need improvement however. i find them rude, breaking into a conversation rather than waiting that moemnt it takes for people to recognize that they are here & need to take our order. I found the breakfast menu quite expensive, but ther food quality remained good throughout all the meals June 27, 2014
Rated 1 out of 5 by Too Expensive for What Is Offered If a customer is paying $300 a night plus another $50 a day for parking, for a tiny basic room with one double bed and no extras (no pool robe, for example), wifi should be complimentary in rooms. To pay another $15 a night is unreasonable, with the choice of going down to the lobby for one hour of free wifi. The rooms are old and need updating. You LOOK good, Sheraton downtown Toronto, but you're not worth what you charge. And $50 for a late check-out after a 5 nights' stay? Come on. I won't go back. June 13, 2014
Rated 5 out of 5 by Very comfortable! We come to the Sheraton Toronto every year on my birthday and our anniversary. We are treated very well and our 2-3 day stay is always enjoyable. We were given a room on the 41st floor club rooms. The view showing the city is amazing! The room was nice and clean and the beds were very comfortable. Some 'wear' is beginning to show in the rooms and hallways but it certainly doesn't detract from the overall enjoyment. The Club lounge for a continental breakfast and afternoon/evening snacks and drinks is very comfortable and again the view of the city is stunning. The buffet breakfast on the lobby floor was delicious. February 2, 2014
Rated 5 out of 5 by Great Location The Sheraton is in the heart of the city and close to everything. Very personable and friendly staff that made our stay feel welcoming! Even the security staff member Adrian, offered my son and I a complimentary breakfast in the hotel restaurant. This was our first trip to Toronto and when we come back, the Sheraton will be the place for us! June 12, 2013
Rated 3 out of 5 by This hotel's gym is not geared towards guests Got to the gym - which is what drew me to the hotel. No lockers available for briefcase as they were taken up by families and their kids who were using the pool not the gym. Equipment was defective - no doubt kids playing on the machines. August 7, 2014
Rated 5 out of 5 by Excellent location!! Friendly staff!! The hotel is close to the subway station, the Eaton Centre and adjacent to PATH. The Club Lounge on the 43th floor offers an excellent breakfast and snacks in the evenings. The coffee machine of the Club is great!! I wish I had one of those in my house!!! All the staff is very friendly.. We had a great time in this beautiful hotel. July 20, 2012
Rated 4 out of 5 by No Wifi in the Rooms The rooms don't have WiFi, not even on the Club floors. So if you want WiFi for your iPhone or iPad, you'll have to go to the club lounge on the 43rd floor, or the lobby area. You can bring your laptop and plug in to the ethernet, but don't expect the ethernet cord that they provide to reach the bed. It's just a little too short. October 21, 2011
<<prev 3 4 5 6 7 ... 57 next>>