Rated 5 out of 5 by camerosweety Great Hotel with Great Location
Great Location, Great package deals that include parking, friendly and helpful staff, Modern and well kept!
April 24, 2014
Rated 1 out of 5 by Marilyn12 I would NOT recommend this hotel
There were three of us in the room and two double beds just don't work? Also, the fridge was not working and we called and got no response. We stayed two nights and having a fridge would have been nice?
June 27, 2012
Rated 3 out of 5 by Laura33 Some improvements needed
Having plastic cups instead of real glasses for the bathroom and ice bucket and also having paper cups for the coffee machine leaves an impression not up to the usual high standards of a Sheraton hotel.
October 22, 2012
Rated 5 out of 5 by Miles3855 I love the Sheraton Centre
The Sheraton Centre has a great location in Toronto, convenient to the subway and to most downtown attractions. The hotel and the rooms are very attractive, and the staff could not have been friendlier.
November 1, 2012
Rated 4 out of 5 by Mary Room temperature
I realize that it was very cold last week, so I think that some work needs to be done on the room windows. Quite the draft around the windows and difficult to warm up the room. I slept with my socks on.
February 23, 2013
Rated 5 out of 5 by Jaideep Greatest place to stay
Clean rooms centrally located steps from shopping and entertainment and financial district all connected via the path
Friendly staff nice club lounge.
Kids just loved the half indoor half outdoor pool
December 19, 2012
Rated 5 out of 5 by MJK12 Toronto
Nice Hotel, Very Nice Staff
May 15, 2014
Rated 5 out of 5 by coacht43 location, location, location
the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center.
January 1, 2014
Rated 4 out of 5 by centronlab best location
My best choice hotel in staying Toronto downtown . The hot tub jets water pressure in the pool area need to be improved . The sauna has been improved to perfect . I had the best check in service ever .
May 20, 2013
Rated 3 out of 5 by Robert1421 Disappointing Response
As a regular, if not frequent user of the Sheraton on business trips to Toronto, I had a disappointing experience when I stayed recently, on May 1st and 2nd.
When booking my flight online, i thought I could save some time by going directly from the Westjet site to the hotels bookings available from that site. Naturally, I chose the Sheraton because of my previous positive experiences.
I only had two nights to stay, and booked (I thought) the evenings of Thursday May 1/14, and Friday May 2/14. I received my confirmation, and tucked it away in my file.
When I arrived at the Sheraton before noon
on May 1st, I immediately realized that the confirmation was for three nights. This was something I never intended. I drew it to the attention of the Sheraton counter staff, and was advised to call some third party provider. I did. The third party provider
was not helpful. They did agree to contact Sheraton, and kept me waiting for over one-half hour. They came back and advised that the hotel would not change the pre-payment for three nights, notwithstanding the fact that it had more than 48 hours to re-rent the room.
The "tough luck for your mistake" response was out of character for Sheraton, in my experience.
May 7, 2014
Rated 5 out of 5 by anon67 Enjoyable Stay
Stayed here as part of Wizard of Oz package. Hotel staff were very accommodating. Loved the valet parking. Quinn's restaurant was very good with entrance from hotel. Good location for downtown events.
January 24, 2013
Rated 5 out of 5 by PL100 This hotel is fine for big meetings
Lots of meeting rooms in a central downtown location.
May 9, 2014
Rated 3 out of 5 by visitor2013 met the basic needs
The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable.
September 23, 2013
Rated 4 out of 5 by BusinessTravel1001 Comfortable Room
Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls.
September 23, 2013
Rated 1 out of 5 by PsycGradStudents Toronto Sheraton HORRIBLE
The hotel was absolutely horrible. The staff was unhelpful and unfriendly. We asked for the staff to split the bill and the person at the front desk had no clue how to help and only made the situation worse. The room was unclean. There were random splotches of paint on the ceiling. The hallway leading to our bedroom smelled like dirty mop water. One night we asked the staff to point us in the direction of a bar we had come across the previous night, but did not remember what street it was. We gave her the name. She looked it up on google and when her instructions seemed too weird for what we had walked she got upset and harshly pointed at the computer screen. We did not end up at the bar we had asked her to find. The only people in the hotel that were nice and helpful were the bell hops and valet. They had a better understanding of how to get around than anyone else. I would not recommend this hotel to anyone staying in Toronto. I would recommend a much cheaper hotel because for the price of this particular Sheraton I do not think we received the quality of service expected at a Sheraton.
November 18, 2013
Rated 5 out of 5 by giggle Excellent stay
The hotel was very comfortable and inviting. The cleaning staff did a greart job in my room everyday. Ever staff was very friendly from housecleaning, valet, front desk. Thank you for a great stay
October 21, 2013
Rated 5 out of 5 by jd21 Great Toronto Hotel
Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great.
March 3, 2014
Rated 5 out of 5 by Piperdog123 Excellent
Staff very friendly, accommodating, nothing too much effort.
Room certainly met expectations. Wi Fi free n lobby. Computer access available.
Will be coming back to this hotel again in the future.
September 20, 2012
Rated 4 out of 5 by DDD1971 Staff are fantastic
Good hotel, with great staff. Specific staff I want to recognize - Lily at the front desk, and Blesilda in the exec lounge.
Rooms could be cleaner, and the exec lounge menu needs to be re-worked.
April 9, 2012
Rated 5 out of 5 by JVal Classy hotel.
Excellent in every way. Met my expectations for a 5-star hotel. Service, rooms etc were all above par. Other than not having a less expensive option than valet parking, it was well worth the stay.
January 6, 2013
Rated 3 out of 5 by cindy23 Check in does not work - more trouble than checking in for your flight
The check in line up was longer than lining up to catch an Air Canada flight ... they must know this happens a lot because they have barriers for line ups? One or two people working very slowly agains long long line ups.
Unfriendly and not paying any attention to special requests (quiet location). I am staying a lot at Starwood properties and usually requests gets honoured. My first "quiet location" room was across the ice machine - the second behind the elevator. I paid $60 for a better room just to be placed right by all the noisy elevators AGAIN. The guy in charge for the SPG guest is the most unfriendly one of all of them - but even as a returning guest to the hotel he is hard to avoid since they mostly have him an another person who seems to have no clue. The hotel was dirty - crushed cans in hallways and directly by the elevators, the alcohol had sunken into the carpet and the place smelled like Vegas. Wine glasses on the hallway even on the upgraded 42nd floor I paid extra for. The pool was too cold the hot tub plastic jet was broken and floating in it the bubbles did not come on.
February 26, 2013
Rated 3 out of 5 by MikeD2112 This hotel is just fine except for one thing
The front area where cars and guests pull in is a disaster area. Regardless of the construction in the area, there is no organization out there, and cars just seem to be randomly parked and left.
August 2, 2013
Rated 5 out of 5 by Camera45 Great Location
My room was very clean and comfortable. The staff is friendly and answered my questions in a helpful and direct manner. This hotel is right downtown so it's close to shopping, dining and theatre.
January 3, 2013
Rated 1 out of 5 by Kath1 Stay away
Customer service very poor . Paper not delivered and room not serviced until follow up calls made. Room service food cold and service tray not picked up until 30 hours after pick up call placed.
September 21, 2013
Rated 5 out of 5 by Fritz2 Toronto experience
The only negative comment I could make is that the noise level generated by the heating system was loud at times. Other than that, excellent facility.
March 24, 2014
Rated 5 out of 5 by catTM Good Value, Great Location
The Sheraton Centre Toronto Hotel is a large hotel which is reasonably priced as compared to its competition. It is in a great location, only steps from the subway, as well as the Eatons Centre.
March 27, 2013
Rated 4 out of 5 by Sixian The valet parking is disappointing
The staff working for the valet parking of the hotel has successfully disappointed my expectations. Rude, not reasonable at all! Also, the parking rate is over priced for the services provided.
January 1, 2013
Rated 3 out of 5 6pm
Entire Room was not ready until 6pm. Upon entering the room the room attendant was no where to be found and only the parlor had been cleaned. Took over 10 minutes before the attendant returned.
December 28, 2012
Rated 5 out of 5 by jh1023 extremely welcoming environment and attitudes
Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment.
Pool was superb. Location is great. Checkout was seamless and quick.
December 16, 2013
Rated 4 out of 5 by huskybear38 Great Location
The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto.
December 3, 2013