Rated 4 out of 5 by LionDawn good convention venue
The meeting facilities were good but a little confusing to navigate the hotel. Sleeping rooms were excellent! Business facility/computer access limited plus Wi-Fi very costly!
July 10, 2014
Rated 4 out of 5 by KAH1964 NIce stay
I had a confortable stay but the serviceing of my room was a bit eratic - both on the cleaning and refilling of supplies side, when I mentioned it on checkout the counter staff took it very serioulsy.
my main complaint was that the fre wifi does not exent to the rooms, when you are away from your home country thi sis very important and having to go doen to the lobby evertime iI needed the internet was a real pain.
Finally - there is a coffee shop in the lobby which is very convienient but it shuts mid afternoon - they miss out on a lot of business.
October 25, 2013
Rated 2 out of 5 by USA44 Hotel is tired and need extensive room, pool rennovations
Looking forward to a few days in Toronto unfortunately the accomodation left much to be desired and we decided to leave one day early (in fact I asked at the front desk for a comments form and they did not have any). The room was OK! relatively clean but very tired. The fridge was locked so no one had a key. Maintenance brought in another fridge and plugged it in beside the bed - they left the exisiting fridge in the cabinet. The replacement fridge instead of chilling the drinks froze them. The Pool area was tired/hot tub - no jets. not very clean.
June 28, 2012
Rated 4 out of 5 by Mel1959 Room Temperature Control
First of all let me say that the staff here made my stay as comfortable as possible. My one major complaint is the way the heating and cooling is done. The staff had to bring in 2 electric heaters as they had not switched over to heat in their system in October as of yet due to it statistically being warm still. It was not and the room temperature did not improve much with the heaters that they had sent. The rooms are in need of renovations to update them to a more current time. However, the mattress in the room was awesome!!!! Never slept so good!
October 18, 2012
Rated 5 out of 5 by fieldbus Hotel has excellent, well trained staff
We almost always stay at this hotel when in downtown Toronto. The location is perfect, the ambiance is excellent, the staff are excellent and there is great shopping minutes away. Have never had a bad experience here.
July 8, 2014
Rated 1 out of 5 by Lexi This hotel has many problems
I was very disappointed with my experience.
Taxi cab drivers at the hotel didn['t want to work and sent us to the street to get a cab.
Our room heater didn't work and it couldn't be fixed. We got a space heater instead.
TV worked on and off the entire time. Finally got a new TV on the day before we left. I received a voice message indicating our credit card wasn't cleared. Spent 30 minutes contacting our credit card company only to be told they never said there was a problem with the card. I have contacted the American College of Nurse Practitioners and recommended that they not use your facility again for a national conference. I also spoke to your manager who was "sorry" for all the inconveniences.
Will not book a Sheraton Hotel again.
October 10, 2012
Rated 5 out of 5 by Yukon Great hotel
Everything was clean an comfortable. The room service was excellent. My elevator was stuck for 15 or 20 minutes, but when it was opened security, Matthew Smith, told me and the other passenger that the hotel would send up a bottle of wine and fruit and cheese plate to our rooms. It was a very nice gesture and greatly appreciated!
June 30, 2014
Rated 3 out of 5 by Baxter60 Room needs updating
Room needs a thorough dusting. Appears very tired and dirty. Bathroom is in need of updating - cracked paint, shower head not working well.
July 11, 2014
Rated 1 out of 5 by WonderingWhy Don't stay here if you have a choice
I stay in a lot of hotels. I decided to stay downtown in my city, because I didn't want to drive home New Year's Eve.
It was awful.
I mean I pay $48 for a valet, and their service was absolutely awful. Took 20 minutes to get in, and I had to get out of my car to get service. Really? $48 for no service? They didn't even open my wife's car door.
Upstairs, you can see cracks in the ceilings, and the corridors are super-creepy dark, as in someone can grab you out of the dark and mug you type of dark.
The room itself. Cracks in the ceiling, faded carpets, a bathtub that I wouldn't want to put my body into.
It needs the $40-50 million upgrade to be up to snuff. This hotel is not one I would suggest to stay at, at all. Avoid if you're smart.
January 2, 2014
Rated 4 out of 5 by OliM Another good experience at Sheraton Centre Toronto
I stay at this hotel on a quasi-weekly basis and am consistently happy with the friendly service and good amenities. The pool is best-in-class with ~25m in length and spanning both indoor and outdoors, and opened year-around. Blesilda welcomes me every morning by name at the lounge and has been extremely kind with my wife and son when we were in town.
My main criticism of this property is that the rooms are a bit dated and the bathroom are quite small. However, the excellent service, suberb location and great amenities more than make up for it,.
November 15, 2013
Rated 4 out of 5 by Dennis65 Check in was difficult
When I made the original reservation I mentioned that I had a gift certificate from my daughter. Apparently this threw everything for a loop on arrival. The reservation was made but there was no room rate and much discussion took place in the back office with "the manager".
We were left standing looking like we had done something dastardly or illegal. While we stood there I heard others being told they had free wifi or an upgrade etc. While I have a SPG card, it meant virtually nothing and nothing out of the ordinary was offered.
In the end we received a room rate of $195, a discount form $249. But the embarassment and wasted time was not worth the $50. I will advise my daughter to never buy a gift certificate again, it seems to confuse such a large organization.
April 25, 2014
Rated 2 out of 5 by Klivignstone1981 Needs Some Improvement
For starters, the location was great!! Walking distance to Eaton's Centre, Younge Street, and many great restaurants.
The staff were really great on check in, I did not have much interaction with any staff other than upon arrival.
My room was fairly average, king size bed, great pillows, however, I could not sleep. The room was pretty warm, even at night. I tried adjusting the AC, but it did not seem to make a difference.
The biggest issue I had was the cleanliness. The glasses in my room were dusty, there was dust on the desk, and dresser/TV stand, I found garbage under my bed from previous guests, and there was a half used bottle of hotel shampoo left open on the counter in my bathroom, I brought my own, and did not use the hotels, so I am unsure why that was there.
To say the least, I was pretty disappointed with the condition of my room. I expect for a hotel in this price range to have higher standards.
June 23, 2014
Rated 2 out of 5 by PESuarez Facilities very badly maintained
In general many deficiencies in the premises but the worst ins not the quality of the employees which in general was OK, but more the lack of employees, ej it took me 45minutes in one occasion to have my car received in by the valet, this is unacceptable. When I went into the preferred desk to complain there was no one there until after 10 minutes. Another day the breaker went off and we lost the light of the bathroom, while this may happen it took 30 minutes to reestablish the electricity all that had to be done is turn the breaker back to ON
July 5, 2013
Rated 4 out of 5 by TLTS Staff
The staff with which we dealt throughout our stay was great. They were quick to respond to any needs we had and were very polite.
July 10, 2014
Rated 4 out of 5 by Alchemist This Hotel has a Great Staff
I have been fortunate to have been able to stay at this hotel several times now. The staff at this hotel is the best that I have ever experienced in all my travels. This staff, from the room attendants to the lounge hostess, were expedient, responsive, friendly, and very helpful in seeing that any of our requirements were met. It is the people that make a business great and successful and with this staff that they currently employ, this hotel will provide the best experience while in Toronto.
May 19, 2014
Rated 1 out of 5 by BT1985 Over charged me and scratched my car
I never usually don't write reviews but after my most recent stay at the Sheraton Ctr., Toronto I felt obligated to
First of all my friends and I were there for a bachelor party and I had booked us two rooms for the event I told them to make sure the both rooms next each other and if not on the same floor when I went to go get my rooms they were six floors apart and there's nothing that they could do
Moreover when I went to go check out there were extra charges that they had on my invoice that I knew nothing about.
It was not until I had to argue with the attendant downstairs that I had those charges reduced. My room was also extremely small for the amount I had paid something close to $500 each night per room. The rooms I had were 4140 and 3646. I received complaints and was threatened $500 fine for playing music at only 10:00 PM. Finally when I did leave to pick up my car from the valet which charged me $50 per car for the night I noticed a scratch I was not there before we checked. In. and it also I looked as if someone had tried to smudge the scratch. This was one of my worst hotel experiences period.
July 8, 2014
Rated 5 out of 5 by Rusty5 Perfect stay.
I was there with my wife for our anniversary. The stay was part of the Theatre package. I have to say from the time we arrived we were taken care of, staff was curtious and helpfull. When checking in, upon finding out we were there for our anniversary, we were upgraded to a room on a higher level (very nice and not expected). The next day when we asked if we could keep our car there after check out, our room stay was extended at no charge.
These may have all been small things for the hotel to do but they were very much appreciated. Nice job.
June 24, 2013
Rated 1 out of 5 by ginger35 This hotel was disappointing
Having booked 4 months prior to our stay, it was very disappointing to be stuck on the 6th flr. requiring a trolly to access out rm. Our view overlooked treetops and the beginning stage of road repair. The current $99. a rm promo was not honoured as " this does not apply to you..."; our bathroom counter top was stained and looked dirty, bed pillows were yellow stained, covered with white slip covers, the bright spot light perched on the top, front corner of city hall, shone in our room; we had the choice of closing the curtains to the light and air exchange or leaving them open to breath non-stagnant air. The only staff members that greeted us graciously were the valet attendants. Their "welcome" and "do come again" statements seemed genuine.
May 14, 2013
Rated 3 out of 5 by AJB46 Old & Tired, but a great location
In many ways, this property is behind the times. The Internet is slow, spotty, and difficult to connect to. The rooms are a bit outdated and not super comfortable. The food is ok, but not many healthy options at all. The good stuff is that it's in a great location downtown, walking distance to everything, the gym is large and offers many machines and free weights and a nice pool, and the staff are very friendly. If you need to stay with starwood, then this is a decent option, but overall there are much better hotels in Toronto for the money.
June 21, 2013
Rated 4 out of 5 by Adam27 Very nice hotel
First off i want to say thank you to Stanton for his excellent service. He really goes to great lengths to make your stay very enjoyable. He uprgraded us to club level at no extra charge.
The hotel itself is very nice, clean. Staff is very friendly. Our room was very clean and spacious. The kids loved the indoor/outdoor pool. Good breakfeast, lots of variety. The location is within walking distance to Union station, the Rogers Centre and Eaton centre.
Would we stay here again? you bet we would. We plan on being back sometime in the summer.
April 17, 2012
Rated 2 out of 5 by RonD1962 Room not ready @ check in
We arrived to check in @ 2:30 pm for 2 rooms interconnected. Check in time was 3 pm for this hotel (Toronto Sheraton) and we had a party of 4. Two people per room. One room was ready and were told that one would be ready in 30 or 40 minutes. 3 hrs later the 2nd room still was not ready and we had to leave for dinner reservations before the theatre. Everyone had to get ready in on room and we ended up picking up the 2nd room key after we got back from the theatre later that evening. I don't belive we should have paid full price for the room as we did not get use of it for the full time. This is unacceptable customer service from the hotel as the hotel staff should have had the room ready and a discount should have been applied to the second room.
December 29, 2013
Rated 2 out of 5 by Andyf1235 Not great
Lost reservation but Sheraton Corp had it
July 11, 2014
Rated 3 out of 5 by madetofeelunwelcome Great until you deal with staff
Time spent at the Sheraton between checkin and checkout was lovely. Dealing with the staff, however, ruined much of the experience. My guest and I were made to feel as though our business was unwelcome. Add to this that there is no free Wi-Fi and local calls are NOT free (the latter not made glaringly obvious). I pointed out to staff during checkout that other hotels do offer these and the Customer Service Representative agreed with me that, yes, there are other hotels. So next time I'm looking for a place to stay, other hotels it will be.
February 10, 2013
Rated 4 out of 5 by Nyckname My Stay
Great location in heart of Toronto
July 11, 2014
Rated 1 out of 5 by AD66 Tired and way over priced
I stayed at this hotel due to it being downtown with access to the underground network. My stay was terrible I had the worst sleep in any hotel I stayed at, I had the service elevator next to my room that went all night, the furniture is scuffed and tired, the bathroom is tired, I had to sleep with ear plugs and did not wake up rested at all. All of this and $CAD500 per night, nothing like gouging for PDAC, if they are going to charge exorbitant rates they need to at least back it up with half decent rooms. Shocking for the price, it is not even a $200 per night hotel, they exploited the fact it was PDAC but they wont get any business from my company for the rest of the year, this was not a last minute booking either, it was made 6 months prior to my stay.
March 12, 2014
Rated 4 out of 5 by mls143 disappointed
We were given a code for internet that did not work so were told to purchase the 2 days and we would be credited. We called down to desk when we were leaving and was told it would be taken off our bill. When we got home and checked our invocie we were still charged. It took 3 phone calls last night and then the lady wouldn't even put us through to the front desk had to call 3 more times today before it was finally resolved. We were disappointed because we were told it would be taken care of and it wasn't then took 6 calls to get it fixed
January 14, 2013
Rated 2 out of 5 by LBMScotland Disappointed
Having booked a club room we had not been advised of building works and were disappointed to find the club lounge was being renovated and a much smaller area had been allocated. Unfortunately this room could not accommodate all guests at times for breakfast.Had to wait before having our breakfast. No atmosphere in the evening, we spent our evenings out of the hotel at one of your competitors. Never informed at booking or before arrival of renovation work. Not worth the additional money spent.
May 13, 2014
Rated 2 out of 5 by CrackilinRose disappointed
Gone are the days of a fabulous stay at the Sheraton in downtown toronto. The first room we were assigned had windows that leaked. There was water all over the place and it smelled awful. The second room did not smell a whole lot better and the rug was so dirty I couldn't believe the room would be assigned....and it was on the club floor. This has always been my favourite hotel but it has been going downhill for years. When renovating, here is hoping a new HVAC system will be installed. Hopefully it will help with the foul smelling air.
September 24, 2013
Rated 4 out of 5 by Anna2009 A couple of issues!!
As you can tell from your records, we have stayed at your facility many, many times.
1. This stay - my husband was annoyed by the fact that the ice machine on our floor didn't work - and there was excess water on the floor near the machine.
2. As our room was just on the second floor, we used the stairwell to exit the building. One time when leaving the exit, there were several cigarette butts and empty beer cans strewn in the stairwell. We often have false fire alarms - don't want a real fire. Perhaps Security should be more attentive.
September 16, 2013
Rated 4 out of 5 Good, but needs specific improvements
The rooms and service staff for rooms were exemplary.
The internet, whether wi-fi or wired, requiring constant logging in and verfication was tiresome, annoying and unnecessary.
Service in the bar/restaurant was not up to minimum standards -- wait times, dealing with customers, dismissive of customers;
check-in was awful -- a convention, plus several other big meetings, and only one desk used.
billing at check-out did not make clear what the Destination Marketing Program was, nor why is was downloaded onto me.
Nachos were a greasy mess.
June 5, 2013