Rated 5 out of 5 by BigD Anniversary Bliss
Our 1st Anniversary/mini-honeymoon was a wonderful experience. The staff were warm and friendly, the atmosphere of the hotel was lively and full of great energy. Our room was clean and comfortable with a magnificent view of downtown Toronto. All the sights and attractions were close by and transit was easily accessible. The outdoor swimming pool with lounge area was fabulous as were the waterfalls and gardens. Thank you
July 25, 2012
Rated 2 out of 5 by BoatShowDave Showing its age ...
This hotel has a number of things going for it - its great downtown location within easy walking distance of shopping, nightlife, and restaurants; its great year-round indoor-outdoor pool, and the incredible Toronto Boat Show rate of $98. per night. However, against that is the incredibly bad service in the restaurant, the extra $16.89 per day for Internet access, and an aging decor on the guest floors that is desperately in need of updating.
As for the restaurant service - I was overcharged but did not notice until on my way out. I mentioned it to the maitre'd who said she'd have the waitress care of it. However, when I got back the waitress called me in my room to argue that I was wrong and that the price she charged me was correct despite there being a large sign at the restaurant door advertising the price of the very special I had ordered. In the end she did credit my bill, but did so incorrectly so I was still out money.
January 18, 2014
Rated 4 out of 5 by None207 Bedroom Carpet
The bedroom carpet had stains/ tar on it in front the desk.
Also one of the toilet cover fastners was broken.
Not the usual high quality we expect from this hotel
March 2, 2014
Rated 4 out of 5 by BrendaG Great stay as usual but problems with WiFi
Usual excellent accomodations and service except problems with WiFi connection - kept disappearing (approx. 1-2x/hr each of the 3 evenings of my stay). I would manually reconnect each time and get back on the system without problems but was a hassle to work on webmail. Helpdesk was not much help and no offer of reimbursement for inconvenience and poor service.
January 16, 2014
Rated 3 out of 5 by Sami29 Clean comfy room. Lacking in WiFi
Very very spotty WiFi. I was there for a conference, and many of my colleagues were not able to get adequate WiFi reception in their rooms. I kept having to sign on even in the conference center multiple times a day.
The restaurant was good for breakfast but very pricey for what you got. The room was very clean and comfortable, but I don't think I will be back. There are so many better options when staying in Toronto.
May 5, 2013
Rated 1 out of 5 by mj27 Dirty
Bathroom faucet wasn't working. Repaired after 2 attempts. Room appeared clean until we found a pair of underwear on the top shelf of the closet and a parking receipt from 6 days earlier. My husband wouldn't let me complain. We called and requested more glasses because there was only 1 glass in the room and 1 Tim's style coffee cup. They delivered 2 wine glasses good enough. Hot tub by the pool was gross. Floating debris really bad. I informed the girl working there. We had a friend stop by at 11 Friday night and were sitting there talking (3 people) when there was a knock at the door. Security. We were talking too loud and if they had to come up again we would be fined $400. I get that noise complaints are common but when there are 3 people talking they could have been less ignorant. We only need to be told once that there was a complaint. We didn't need a threat. Gross housekeeping issues. Disgusting hot tub. Shortage of in room amenities.
January 24, 2014
Rated 5 out of 5 by Nana04 Location . location, location.
The Hotels location was perfect for me, as a senior woman traveling alone for Hospital visits to St. Mikes. and the Princess Margaret .The front desk staff were more than helpfull arranging boarding passes for my retun flight after my stay.Having choices of resturants within the Hotel was also welcoming.The added bouns was the shuttle services that came to the front door every half hour to both airports. Thanks again.
March 3, 2013
Rated 3 out of 5 by Marsh11972 Great location with a bad view
The location of this hotel is great - practically close to a mall and lots of stores, and public transportation.
I often travel for work and stayed in many hotels throughout the world. Our stay at the Sheraton Centre Toronto Hotel was for pleasure.
When I checked in I asked the front desk clerk for higher
rooms to get better views, but unfortunately the rooms he reserved for us were in 19rd floor with a very bad view.
August 29, 2012
Rated 4 out of 5 by Westcoaster Mostly good ...
... we enjoyed our stay at the Toronto Downtown Sheraton. It was central to all the shopping malls and districts, as well as attractions. Our only disappointment was how a very noisy situation was dealt with at 2:30 AM. From the time we called down to the desk until resolution, it was 30 minutes. And when we asked at the desk the next day to move rooms, we were informed it wasn't possible, without any other action.
August 14, 2013
Rated 3 out of 5 by bloom1288 hotel is in good location but...
We stayed The night of Friday June 7th, 2013 to Saturday June 8th, 2013. The Sheraton Centre Hotel is in a great location in Toronto, we enjoyed our night spent downtown for a decent price. Yet, the spa water was foggy and it was more like a large moderately warm bath tub. As well as, some construction that woke us up early Saturday morning that we were not impressed with.
I will stay again at the Sheraton resorts.
June 9, 2013
Rated 5 out of 5 by Scotty Home From Home
My wife and I keep returning to Toronto and the Sheraton and it's wonderful staff are a big part of our holiday. From House keeping to Club Lounge to Front desk all staff are very helpful and polite. If we could mention Brian and Steve on the Front Desk and Bless and John in the Club Lounge as particularly kind to my wife and I. We will hopefully have many more visits, indeed our Fall visit is in the planning stage.
June 1, 2013
Rated 1 out of 5 by LouisB92 Fire Alarm caused by mischief ruined night
Unfortunately our visit was marred by an incident involving a fire alarm on the ninth floor. While I understand that safety procedures must be followed it would have been a little more helpful to have more explanation than an alarm that blared for more than an hour at a time when most guest are trying to get some sleep. Definitely tarnished my few as a SPG customer. Seriously doubting staying at this hospital again.
March 4, 2013
Rated 4 out of 5 by Sarah1208 Staff
Our request for connecting rooms was not met and Belle at the Registration was not exactly accomodating. However, what started like a disappointing stay turned out to be be very satisfactory, thanks to Jonathan who corrected this issue and gave us connecting rooms and thanks to the housekeeping staff who helped make our stay very comfortable. They made up for Belle's shortcomings.
December 27, 2013
Rated 2 out of 5 by IIMFine22 great location- room and floor it is on( 27th) needs refreshing
Stayed at this hotel many times - but the room- an upgraded suite is ''tired'' - needs a lot of help . The Jacuzzi open to the bedroom with pedestal sink does not feel luxurious at all The whole floor seems old and tired . The on line /TV screen room service menu is NOT a good addition. While many on line features are the way to go- ordering a meal off a screen with no controls is a poor feature .
December 1, 2013
Rated 3 out of 5 by Sister Mixed Review
We would recommend this hotel for its location as well as the friendliness and helpfulness of the staff.
While the staff was friendly and helpful, not all the room cleaning staff were thorough.
We do not feel the Sheraton Club amenities were up to par or that everything listed was offered.
In the survey items below we are checking some in both columns because some aspects met our expectations and others did not.
March 11, 2013
Rated 3 out of 5 by Rooie This hotel did not meet my expectations
Booked Club Room to be able to use Club facilities - which were non existent! Extremely disappointed as would have stayed in another hotel if had known the facilities were unavailable for the dates we stayed. I realise the hotel was extremely busy with Xmas/New Year and weather problems however the Club Room we stayed in was extremely average and we are assuming the Club Room facilities on the 43rd floor were closed because of staffing over this holiday season. It was open just approx 1 1/2 - 2 days of a 11 day stay. We met a few people in the lift heading up for breakfast on a number of mornings, informing them it wasn't open and reactions were very similar to ours. I don't normally write crits - however of your customers don't give you feedback you never know. We were given breakfast vouchers for the days the Club facilities were not available however the staff at Link were extremely unhelpful and disorganised.
January 3, 2014
Rated 2 out of 5 by PoorSleepVan Poor Sleep
I stayed in room 2714 avoid this room the elevator noise makes sleeping difficult
March 7, 2014
Rated 5 out of 5 by SJW87 25th Anniversary
We had a perfect 25th Anniversary celebration at the Sheraton. They surprised us by an upgrade to a suite and gave us Club access to commemorate the milestone.
Buffet breakfast was amazing in BnB.
Special thanks to Tammy at check in and Anil in BnB. The service and recognition was the best!
February 9, 2014
Rated 3 out of 5 by Albert6 Early Morning Knock on Door
The Sheraton is a good hotel but they seem to be in a hurry to get you out when your time is up. On my second morning, I heard a knock on my door from the cleaning staff, at 9:00 a.m., about whether they could clean my room or not! I was completely exhausted after a non-stop week and I found this to be very intrusive as my checkout time scheduled for 12:00. If you are busy....you are busy....I appreciate my sleep.
February 25, 2013
Rated 2 out of 5 by Room455 Unfriendly and disingenuous Manager
I have been a SPG member since 1999 and this USE TO BE my favourite hotel. There was an issue over the room rate on check in. SURPRISE! My checkin was so terrible I then expected my room to be as booked and confirmed but it was not. The room was to have a fridge. It did not. Manager told me he would have one for me on the same day. I go to my room to hear a phone messagr from CUSTOMER SERVICES stating that there is in fact a fridge in the room and that I did not look for it well enough. She said that it has been there since yesterday. So I returned to front desk, talked with manager. Guess what. He told me that there was a fridge in the room and I asked him to send someone to show me. He did and they could not find it either. Very dissappointed inj the way that I was treated. The rest of the staff was excellent as they always are.
Hurts me to write this review as I use to love this place.
November 27, 2013
Rated 4 out of 5 by Xcskibay Security an issue
I stayed at the Toronto Sheraton Centre from 1-2 August 2013 and although the physical appearance of the hotel was great, security needs improvement. On our first day, a busboy knocked and walked into my room while I was dressing. He didn't give me a chance to get to the door and just walked on in saying he was looking for a bag! Who gave him authority to enter my room in the first place. I found this very suspicious. The two nights at our hotel were very noisy. I know it was Carabana weekend, but people need to sleep and feel safe. People going up and down the hallway talking loudly and laughing to the max, is not appreciated. It was our first trip to Toronto and obviously our first stay at this Sheraton, but it doesn't measure up to others that I have stayed at. Much improvement is needed and your clients security and feeling of being safe should be of greater importance!
August 4, 2013
Rated 1 out of 5 by liamogorahool please respond to my emails
I thought internet is free for gold members? Also, I never received a gift at check-in.
Did you add the 500 points from the laundry card/token I gave you at checkout?
February 27, 2014
Rated 4 out of 5 by BrynE Tainted Stay
My daughter and I booked a two night stay, Friday and Saturday and had planned to have lazy sleep in mornings and relax. We had booked the upper floor, to ensure we had quiet and extra amenities. We were woken at 7 a.m. Saturday morning, to voices shouting and machinery operating. I called, Guest Services and was told, the hotel is replacing windows and the work would go on all day. I asked for a room change to face north and was told it couldn't happen until 3 p.m. and only a King Bed was available. We had no choice but to accept the room with a King Bed, adjust our afternoon and be back at the hotel to move by 3 p.m. I should have been informed of the construction when I booked. I booked on the phone not the internet. I was given a $60 credit to my bill which really was nothing. I now know, to ask, if construction is happening and not to rely on being told. A good stay but tainted!
November 4, 2013
Rated 3 out of 5 by backstagelurker This Hotel was **Meh
This hotel was busy so I cant hold that against them. The staff at the door were the friendliest people in the hotel. The front desk people were a bit crabby. I was VERY surpised that internet was not free in our rooms. There were too many kids and "parties" in the rooms. I hardly got any sleep, and it took me 35 to get anyopne on the line, THEN I had to go to the front desk. This situation was NOT dealt with.
February 25, 2013
Rated 5 out of 5 by Susie127 Great staff!
I would like to personally commend two of your staff: Blesilda in the Club Lounge always remembers me - though I have not been at the hotel much this summer. The other person is Rocco - who constantly amazes me - his personal touch is simply unmatched at any other hotel I stay at. I spend 100 plus nights a year in various properties - so kudos to your staff, yet again for making an enjoyable stay.
November 11, 2013
Rated 3 out of 5 by Carol Disappointed!
As an SPG member I was very unhappy with my room allocation this year- room 3118 was directly behind the elevator shaft and was unbelievably noisy. I endured 3 nights of restless sleep due to constant rattling and wall shaking from the elevator. I was so busy with conference planning that I didn't have time to complain and move rooms but I felt the room to be of the most basic type and its location untenable.
February 24, 2013
Rated 2 out of 5 by Ljl2 Valet is awful and staff is nice but not helpful
I am a platinum Starwood member who travels for business frequently...to Toronto on a monthly basis. I will NEVER stay at this hotel again. Major inconvenience...incompetent valet service and lack of staff assistance made me late for meetings two days in a row when I did my part and called down for car 20 mins in advance. Unacceptable and I was also very disappointed in managements handling of this situation!
November 20, 2012
Rated 2 out of 5 by BusinessTravel1113 Room never got warm
Room never got warm. The heater is old and is under the windows (which are also old and freezing to the touch). If you want to close the blinds for privacy, you don't get any heat. One night the heat turned off automatically. When the heat was on, it was very weak.
To add, the beautiful church next door rings its bells every 30 mins throughout the night and can be heard through the old windows.
November 18, 2013
Rated 4 out of 5 by Kevin241 stayed before, will stay again
I have stayed at this hotel before and enjoy its cleanliness and central location. The staff have always been polite and friendly too.
My last visit was an anomaly. I was awoken at 2:30 am by someone knocking at my door, again at 5:30 am by someone knocking at my door and again at 9:30 am by the fire alarm going off due to an issue on the 34th floor.
Needless to say, it was a restless night.
November 25, 2013
Rated 5 out of 5 by Steelworker53 NDP Leadership convention
Recently I stayed at the Sheraton Centre for the NDP Leadership convention. We had an amazing time at your hotel once again and I feel the need to thank you and your staff once again. Ronnie Hossein came through for me again, he was able to secure a room for myself and a friend even though he was very sick at the time. He's a great guy and thought you should know that even sick he performed his duties amazingly. Blesilda who works in the club lounge recognized me right away and greeted me as she always does. It's nice to see friendly faces when you spend so much time away from home as I do. Actually all the staff upstairs stop and talk to me when they see me and welcome me back. You have a great crew working there and when I stay in Toronto it will be at your hotel. I'm glad you changed the menu upstairs it's always nice to grab a snack after a meeting.
April 21, 2012