Rated 4 out of 5 by robina The Bathroom
The vanity is not very large for 2 individuals staying in the room. I needed to call maintenance for the toilet. Other than that the room was very nice, but extremely warm. Had trouble adjusting the temperature. I would definetely stay at the Sheraton again.
November 21, 2012
Rated 2 out of 5 by val17 Terrible Experience
I was very unhappy at this hotel. The staff was rude and did little to make my stay enjoyable. The dining room staff was nasty. I will never stay here again, would not recommend it to anyone and it has provided me with a bad impression of the Sheraton name.
November 12, 2012
Rated 5 out of 5 by Dimur Never disappoints
This is one of our favourite Toronto hotels for proximity to shopping, restaurants, theatre and attractions. It was especially enjoyable to experience the beautifully decorated lobby during the holiday season.
December 4, 2013
Rated 2 out of 5 by LHad Service staff were a bit rude
I understand that dealing with a large conference must be difficult and trying for the serving staff, especially when it comes to serving hundreds of people at a seated dinner. However, my experience with a variety of servers was really negative. It was difficult to ensure that food was appropriate for people with allergies at our table. It was also difficult to address any issues with the staff, such as missing cutlery or some of our table not getting served. We made an effort to bring those issues forward in a kind way, without hostility and were returned with very rude answers, and an overall indifferent attitude to allergies or missing food. I found this to be very opposite to what I expected the level of service to be. As I said, I do understand that it is difficult to deal with a large number of people when serving meals in this way, but I really think the staff should not carry any frustration to the next table they are serving, because it detracts from the experience of a large majority of the guests..even those that were courteous and patient.
November 7, 2013
Rated 3 out of 5 by Boxcar182001 Great First Impression
Expectation high when you walk in, but after that everything is very average. TV didn't work, room and wing I stayed in kinda run down. Simple things really.
Food and staff both very average. Nothing real negative to say, but nothing real positive either.
February 1, 2013
Rated 3 out of 5 by Guest24601 A few minor issues with what would have otherwise been a pleasant stay
Overall the hotel was nice, but there were a few minor issues that I wouldn't have expected from a property of this caliber:
- The hook on the back of the bathroom door was missing, so instead there were simply holes in the door. This made the bathroom seem a bit dingy.
- The maid woke us up in the morning when she tried to come in and clean the room, even though we were checking out that day. Why even send cleaning staff to a room the morning of checkout unless you know the guests have already left?
- We ordered breakfast to the room, which arrived early. When you have specific windows of time on the order sheet, I'd like the food to arrive in the window I specified.
- The signal of the TV kept cutting in and out. No idea what would have caused this, but the weather was great so it seems like it was a hotel-specific issue.
There were lots of positives (comfortable bed, great restaurant, fantastic location) and none of the negatives were major issues, but when considering them all together the hotel didn't meet my expectations.
February 13, 2013
Rated 3 out of 5 by MooreJJ Christmas Closures
I was disappointed that the Club Lounge was closed. The hotel did make up for this somewhat giving us breakfast vouchers but did nothing for the first evening we arrived. Also, there was no paper delivered on Saturday morning - I had to go out and buy one.
December 30, 2012
Rated 4 out of 5 by Davehfx Nice hotel wifi is expensive
I called and asked if the room came with wifi with my package, was told all rooms come with wifi, wasn't expecting to have to pay a extra $20 a night, and when traveling with children it's a must, but other than that It was what I expect from a Sheraton.
July 13, 2013
Rated 5 out of 5 by Kitty Best place to stay in Toronto
Close to all shopping needs and the swimming pool is the best. Rooms are clean and the sweetsleeper beds are soooo comfortable.
Only complaint and this is a first for this hotel from me. is the hot-tub was only lukewarm and jets were not working properly.
March 25, 2013
Rated 4 out of 5 by CanuckTraveler A great location
Of the Starwood Properties in Toronto this has the best location. You are right across from city hall, 3 minute walk to the famous Eatons Shopping center and a 5 min cab ride to the entertainment district and sporting arenas. The club lounge is wonderful.
February 17, 2012
Rated 4 out of 5 by Oscar86 Great Staff
The front desk staff were very helpful in accomodating our request which was fantastic. However, we were dissapointed that there was no free wireless internet with this class of hotel. there was no shower gel in the bathrrom & poor shower water pressure.
October 13, 2012
Rated 5 out of 5 by jh1023 extremely welcoming environment and attitudes
Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment.
Pool was superb. Location is great. Checkout was seamless and quick.
December 16, 2013
Rated 3 out of 5 by kbear Maintenance Time
Always enjoy my time at the Sheraton downtown however I was there for a conference with 800+ other people and had extremely long waits in the lobby because only 2 of the 6 elevators that went to floors 26+ worked. This was a problem for the entire week.
June 2, 2013
Rated 5 out of 5 by Ghad Hotel with experienced staff
The 3 guys at the front desk that are outstanding are: Steve, Brian and Max.
If you have problems ..contact only them..Rest are less experienced.
On the 43rd floor a girl by the name Lucilda is outstanding.
She greets everyone by name. She is the best.
September 29, 2012
Rated 3 out of 5 by Steve37 Slow check-in to start with ...
I had to wait more than 25 minutes at the SPG Gold & Platinum welcome desk in order to get checked-in. I don't understand why they had only one customer service agent available.
In the room, no robe was available and the bathroom was somehow outdated.
May 1, 2013
Rated 4 out of 5 by RMEBrown Great Hotel Except......
Hotel is great, staff is great, executive lounge is great, location is great.
The mold and mildew in my room around Air Conditioner, NOT SO GREAT!
Noise from Elevator wasn't so good either.
Overall, a really nice stay! Perhaps I just had a bad room.
May 6, 2013
Rated 3 out of 5 by Moose14 Excellent location
We found the Hotel to be in an ideal location, however found service to be far below the standard accustomed to at SPG Hotels. Staff appear to be quite unhappy with their work environment and this is strongly reflected in their approach with customers.
October 22, 2012
Rated 2 out of 5 by Akids Unsatisfactory
We are returning guests and try to come into Toronto once or twice a year and stay at the Sheraton, however this visit was not impressive! I'm not sure if it is because we used our points, but regardless the service was horrible and the accommodations were poor. We had booked for 2 adults and 2 children and we were the farthest away from the pool in the south tower which was an old outdated room. There was nothing outlining hotel services in the room and when i called the front desk the person was plain rude telling me to check channel 2! That was disappointing, however what was most disturbing was that the TV would keep blitzing out, so was tough to check hotel services and the hair dryer was sizzling and burning. When I went to the front desk to check out and let them know about the issues in our room, the person I spoke with didn't ask how my stay was and didn't apologize or even acknowledge the issue, just stated he would let someone know! We were very disappointed and likely will rethink where we stay on our next trip into the city.
August 24, 2013
Rated 5 out of 5 by Chewie Very Convenient
Location means so much while staying in the city and doing a variety of activities. It is an easy walk to the ballet, outdoor skating rink, shopping, and excellent restaurants. The hotel personnel were welcoming and helpful. We will definitely return.
December 29, 2012
Rated 4 out of 5 by Jelly Great place to stay
Excellent location - great in the winter as there is direct access to the P.A.T.H underground system. The public areas have a vibrant atmosphere with convenient ease of access to restaurants and conference facilities. Check-in and check-out seamless.
March 8, 2013
Rated 5 out of 5 by Cazzy Staff great - place busy; mini-NYC
Brian, at the front desk was very accomodating in up-grading me due to an issue I had last time I stayed there. Wonderful staff all-around. Location perfect. The furniture is a bit worn (holes in couch, stains), but in general the hotel is well-kept.
October 31, 2012
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 4 out of 5 by Sakai Excellent experience but the wifi...
All around a wonderful experience(s). Unfortunately the wifi in our room on the 28th floor was so inadequate on one of our devices, I had to stand near the door to receive a signal.
Was impressed by the security for the hotel during the weekend .
August 5, 2013
Rated 1 out of 5 by RK8191 Outdated and dirty
My room was horrible--- stains on the carpet, stains on the bathroom countertops, curly hairs waiting for me when I first turned on the shower... Disgusting. I would never stay at this hotel and will try and avoid Sheraton Hotels in the future.
August 27, 2013
Rated 4 out of 5 by Eden75 First Stay
This trip was my first stay at the Sheraton Downtown Toronto. The staff was excellent. Helpful, polite and quick. The room was clean and comfortable, with a wonderful view. I will definitely be staying at this hotel again when I am back in Toronto.
November 19, 2012
Rated 4 out of 5 by CanuckTraveler One of the best Club Lounges out there!
Great downtown location with good views of Toronto. I stay here because of the Club Lounge as it is one of the best at any SPG property I've stayed at. Parking is very expensive but there is cheaper parking in the Green P parking across the street.
August 1, 2012
Rated 5 out of 5 by Stephanie1952 Definitely the place to stay while in Toronto
We've previously stayed at the Royal York Hotel, but the Sheraton on Queen out did them in all areas, and I will definitely stay at the Sheraton from now on. All the staff were professional and met all our requirements. Very clean and comfortable.
December 28, 2012
Rated 3 out of 5 by Randy123 Needs some improvement
room wasn't as clean as could be. TV didn't work at first so I had to reconnect the plug into the TV and it worked. Room service wrap was below average - for the price is should have been better and should offer a regular club sandwich not a wrap.
November 28, 2012
Rated 2 out of 5 by aani123 The hotel is really run down
For a hotel in Toronto this hotel is really run down. The curtains are torn, the shower heads are broken, from some places the shower walls have cracks. Really not a place I would recommend anyone to stay in. There are better hotels in Toronto
August 16, 2013
Rated 4 out of 5 by SalsaB Canada Salsa Congress Weekend at the Sheraton
Once again a great event at a wonderful hotel at the Centre of everything in Toronto. My wife and I were Very satisfied.
My only issue is the cost of Valet Parking at $40 per night but this is a reality in a large Metropolitan City.
October 14, 2013