Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1560 reviewers.
Rated 5 out of 5 by No doubt this is a 5-star hotel! Friendly & professional staff. Prompt service upon request. Great location. Complete meeting facilities. Superb customer service. Great food. September 25, 2012
Rated 5 out of 5 by Staff This hotel has the most accommodating and friendly staff. Always a smile and friendly conversation. It is always nice to be welcomed by name. August 10, 2012
Rated 4 out of 5 by This hotel was good overall My one quibble would be with the internet connectivity. Even when paying the per diem fee, connection was spotty and unreliable. September 23, 2013
Rated 5 out of 5 by Great Hotel, perfect loctaion The hotel was clean, comfortable and accomodating. Great spot located on the path, pretty much wihin walking distance of everything downtown March 1, 2013
Rated 5 out of 5 by Great Hotel When I'm in Toronto my preference is to stay at this location. Staff have always been great, location is fantastic & rooms are accomodating. January 3, 2013
Rated 5 out of 5 by Great staff and location Staff are exceptional. Blesilda from the club lounge; Bonnie from Bistro on Two; Marilyn and Steve at front desk; all have been exceptional. March 23, 2012
Rated 2 out of 5 by Terrible checkin The last 2 times I have used this hotel I have run into 20-30 min check-in lines. Put more staff on when you have 40 people waiting in line. June 3, 2012
Rated 3 out of 5 by Poor Customer service Non-responsive servers in the Bistro. Waited 20 minutes without being acknowledged. I have never gotten up and left anywhere, but I did here October 15, 2012
Rated 4 out of 5 by General As an elite spg owner I didnot care for the registration process. As a hotel guest I didnot care to receive union propaganda under my door. September 18, 2012
Rated 4 out of 5 by good visit The room was little cold, but I did not report it to staff. Breakfast at the new restaurant was disappointing, and the price was outrageous. October 2, 2012
Rated 5 out of 5 by Hotel has great service and facilities This is one of the two best hotels I ever stayed in and it has great features indeed November 24, 2013
Rated 4 out of 5 by One Night Stay Except for the bed, all was good. Bedding is old and needs replaced and the Mattress was very uncomfortable. I could feel the coil springs! March 26, 2013
Rated 2 out of 5 by pretty average very average hotel in toronto. dated and impersonal. number of better alternatives in the area. people friendly though. poor food options. March 7, 2013
Rated 1 out of 5 by Worst Customer Service - I have stayed at many hotels and this is by far the most mickey mouse customer service i have ever received. I wanted to Cancel my rooms on Friday Feb 8th due to severe storm condition. I called in around 1230pm that day saying is there any possibility of canceling my rooms. The lady said yes we are allowing cancellation due to the storm. I was happy at this point. After all was said and done the lady said you booked through hot-wire but that should not be any problem because i will get them to notify you and refund your payment. I asked for this in a conformation email because i knew this would happen where this hotel seemed to have lost all indication that i called in on Feb 8th. I have called this hotel 5 times and each time they say someone will call me back ( which never happen ). Finally i spoke to a nice girl that was managing and she said basically told me it is out of her and hands in hot-wires hands now. All i can say for this hotel is that they do not care and use lying as way to end calls with their customers. I hope that i am the only one who has been treated this way Because business will be lost. Mine already has been. Thanks . February 11, 2013
Rated 4 out of 5 by Great location Nice clean hotel very well located downtown with access to stores and restaurants by a path but no free WiFi and 48$ for valet-parking!!! March 18, 2013
Rated 4 out of 5 by Great Location The hotel is nice, facilities are good, staff on the phone are excellent. Just lacked follow-up. Room could definately have been cleaner. November 19, 2012
Rated 4 out of 5 by Excellent Location Loved the ease at which I could travel to local businesses without even going outside! Was able to get to the bus terminal the same way. February 13, 2013
Rated 5 out of 5 by comfort we always enjoy our short stay with Sheraton.The staff is always friendly and the rooms are always spotless and the location is fabulous August 6, 2012
Rated 4 out of 5 by The hotel has great staff The staff is very responsive and very professional. I am amazed at how empathetic they sound and how quickly they respond. Outstanding. February 16, 2013
Rated 5 out of 5 by this hotel so close to what's happening in t.o. Always stay here in toronto . Feels like home heard another guest comment on that too. staff go out of their way to accommodate always. August 29, 2012
Rated 3 out of 5 by Hot tub pool area disappointing Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm. April 6, 2013
Rated 4 out of 5 by Room I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room. December 5, 2012
Rated 5 out of 5 by Another great experience with DECA The Sheraton provided, again, an excellent venue for this year's DECA Ontario competition. Our staff and students enjoyed their stay. February 13, 2013
Rated 3 out of 5 by dissapointing room temp I did not sleep during my 1 night stay due to the air climate control (new update?) as the room never got below 80 degrees. September 5, 2013
Rated 5 out of 5 by staff and location front desk staff very helpful and location is ideal for family. in my case i get three cards kids , and us enjoy on our on space. June 17, 2013
Rated 5 out of 5 by great time went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all! May 18, 2013
Rated 3 out of 5 by TV and washcloths, noising fan The up and down button did not work on the TV and there were no washcloths in my room. The fan on the furnace made alot of noise. March 11, 2013
Rated 5 out of 5 by Great location and great staff. Great location right in the downtown of Toronto near CN Tower, shopping centre and this hotel offer great services. September 26, 2013
Rated 3 out of 5 by Adequate The room had limited amenities. No wifi No minibar No fridge The wait for a fridge was long. There was a 20$ charge for it. August 19, 2013
Rated 1 out of 5 by not an impressive stay at all food was very unsatisfactory and overpriced the parking costs $ 55 per night and a car rental is only $35 how ridiculous is that February 11, 2013
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