Rated 4 out of 5 by Happytravelgal Good value, great location
The hotel is centrally located and close to most everything you will want to experience while in Toronto. The rooms are clean, staff are friendly and our trip was great. The only issue we had was trying to retrieve our car from the valet, which took 4 phone calls where the phone rang endlessly without being answered until we contacted customer service who put us through to another number to contact the valet. We were heading to an event in the area and needed our vehicle, so this was a bit of a disappointment which then resulted in our having to choose to either skip breakfast or miss the beginning of our conference, even though we had allowed plenty of time for both. The valet service should really have an immediate answer for the call, even if you have to wait the 20 minutes recommended for your vehicle. You are held hostage essentially because you can't get your vehicle yourself - no keys!
Overall our experience was a good one with just the valet issue. Just a warning to others that the 20 minutes you are told may not be sufficient to actually get the phone answered let alone your vehicle.
March 17, 2014
Rated 5 out of 5 by Toh273 Executive District Director
Love to have very goog quality of sleep.
Have swimming pool.
Wifi at the lobby.
Wifi for SPG Gold member in the room.
June 18, 2014
Rated 3 out of 5 by visitor2013 met the basic needs
The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable.
September 23, 2013
Rated 4 out of 5 by BusinessTravel1001 Comfortable Room
Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls.
September 23, 2013
Rated 5 out of 5 by Piperdog123 Excellent
Staff very friendly, accommodating, nothing too much effort.
Room certainly met expectations. Wi Fi free n lobby. Computer access available.
Will be coming back to this hotel again in the future.
September 20, 2012
Rated 5 out of 5 by Serge16 Its a hotel with perfect location
Great service in the heart of downtown. Near to a mall. Nice people. we liked a lot. Just one failure: the internet service. Its too expensive when others hotels have free internet and unlimited.
January 14, 2014
Rated 5 out of 5 by coacht43 location, location, location
the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center.
January 1, 2014
Rated 5 out of 5 by giggle Excellent stay
The hotel was very comfortable and inviting. The cleaning staff did a greart job in my room everyday. Ever staff was very friendly from housecleaning, valet, front desk. Thank you for a great stay
October 21, 2013
Rated 5 out of 5 by JVal Classy hotel.
Excellent in every way. Met my expectations for a 5-star hotel. Service, rooms etc were all above par. Other than not having a less expensive option than valet parking, it was well worth the stay.
January 6, 2013
Rated 4 out of 5 by DDD1971 Staff are fantastic
Good hotel, with great staff. Specific staff I want to recognize - Lily at the front desk, and Blesilda in the exec lounge.
Rooms could be cleaner, and the exec lounge menu needs to be re-worked.
April 9, 2012
Rated 3 out of 5 by cindy23 Check in does not work - more trouble than checking in for your flight
The check in line up was longer than lining up to catch an Air Canada flight ... they must know this happens a lot because they have barriers for line ups? One or two people working very slowly agains long long line ups.
Unfriendly and not paying any attention to special requests (quiet location). I am staying a lot at Starwood properties and usually requests gets honoured. My first "quiet location" room was across the ice machine - the second behind the elevator. I paid $60 for a better room just to be placed right by all the noisy elevators AGAIN. The guy in charge for the SPG guest is the most unfriendly one of all of them - but even as a returning guest to the hotel he is hard to avoid since they mostly have him an another person who seems to have no clue. The hotel was dirty - crushed cans in hallways and directly by the elevators, the alcohol had sunken into the carpet and the place smelled like Vegas. Wine glasses on the hallway even on the upgraded 42nd floor I paid extra for. The pool was too cold the hot tub plastic jet was broken and floating in it the bubbles did not come on.
February 26, 2013
Rated 1 out of 5 by PsycGradStudents Toronto Sheraton HORRIBLE
The hotel was absolutely horrible. The staff was unhelpful and unfriendly. We asked for the staff to split the bill and the person at the front desk had no clue how to help and only made the situation worse. The room was unclean. There were random splotches of paint on the ceiling. The hallway leading to our bedroom smelled like dirty mop water. One night we asked the staff to point us in the direction of a bar we had come across the previous night, but did not remember what street it was. We gave her the name. She looked it up on google and when her instructions seemed too weird for what we had walked she got upset and harshly pointed at the computer screen. We did not end up at the bar we had asked her to find. The only people in the hotel that were nice and helpful were the bell hops and valet. They had a better understanding of how to get around than anyone else. I would not recommend this hotel to anyone staying in Toronto. I would recommend a much cheaper hotel because for the price of this particular Sheraton I do not think we received the quality of service expected at a Sheraton.
November 18, 2013
Rated 3 out of 5 by MikeD2112 This hotel is just fine except for one thing
The front area where cars and guests pull in is a disaster area. Regardless of the construction in the area, there is no organization out there, and cars just seem to be randomly parked and left.
August 2, 2013
Rated 5 out of 5 by Camera45 Great Location
My room was very clean and comfortable. The staff is friendly and answered my questions in a helpful and direct manner. This hotel is right downtown so it's close to shopping, dining and theatre.
January 3, 2013
Rated 4 out of 5 by Bobdog This hotel has great service
Rooms were dated with bathroom needing a refurb but rooms were clean and comfy
July 1, 2014
Rated 1 out of 5 by Kath1 Stay away
Customer service very poor . Paper not delivered and room not serviced until follow up calls made. Room service food cold and service tray not picked up until 30 hours after pick up call placed.
September 21, 2013
Rated 5 out of 5 by catTM Good Value, Great Location
The Sheraton Centre Toronto Hotel is a large hotel which is reasonably priced as compared to its competition. It is in a great location, only steps from the subway, as well as the Eatons Centre.
March 27, 2013
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 5 out of 5 by jmcmchi Helpful staff
Even arriving at 2 am, staff were knowledgeable and helpful
July 6, 2014
Rated 4 out of 5 by Sixian The valet parking is disappointing
The staff working for the valet parking of the hotel has successfully disappointed my expectations. Rude, not reasonable at all! Also, the parking rate is over priced for the services provided.
January 1, 2013
Rated 3 out of 5 6pm
Entire Room was not ready until 6pm. Upon entering the room the room attendant was no where to be found and only the parlor had been cleaned. Took over 10 minutes before the attendant returned.
December 28, 2012
Rated 4 out of 5 by enna room
Beautiful hotel, air venting was annoying, noisy all night and like a whistle if u opened the window, Pillows were lousy, like a big puff ball, no support. other then that the hotel was great!
November 9, 2012
Rated 5 out of 5 by Warrman52 Boat Show Special
Thank you for offering this special. Your facility is definitely a 5* experience. We both enjoyed your indoor/outdoor pool and hot tub.Your staff were very pleasant,efficient and knowledgable.
January 23, 2013
Rated 4 out of 5 by tiguidou good people
My departure from Toronto was uncertain, beause of ferocious weather. The hotel staff was perfectly accomodating to allow me to rebook at a preferred rate and with minimal fuss- kudos to them.
February 11, 2013
Rated 5 out of 5 by Macsata Sheraton Centre Toronto
The staff was simply AMAZING from check-in to check-out; probably one of the most professional and courteous staffs that I've encountered in my many years of being a Starwood Preferred Guest.
December 19, 2012
Rated 4 out of 5 by Nyckname My Stay
Great location in heart of Toronto
July 11, 2014
Rated 4 out of 5 by huskybear38 Great Location
The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto.
December 3, 2013
Rated 5 out of 5 by jh1023 extremely welcoming environment and attitudes
Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment.
Pool was superb. Location is great. Checkout was seamless and quick.
December 16, 2013
Rated 4 out of 5 by buzygirl Location! Location! Location!
I always enjoy staying at Sheraton Centre Toronto. Business or plessure everything is at your fingertips. Shopping, sight seeing or meetings are a leisurely walk, subway or taxi ride away.
October 10, 2012
Rated 5 out of 5 by Sparky2 Ability to Accommodate
The Toronto Sheraton is definitely a user friendly hotel.
The facilities are very good as are the amenities.PATH system makes weather a non-issue.
Best described as "home away from home".
February 2, 2013