Rated 5 out of 5 by Spynman Always a great bet!
In the heart of the action, this is one of those hotels that has things going on all the time.
It's renovation has made this property a really great re-addition to the Toronto night scene,
Rooms are comfortable, the surrounding area is very lively and the staff is always great.
October 6, 2014
Rated 5 out of 5 by Singh50 FANTASTIC STAY
Our stay at the Sheraton was remarkable from check in to check. We were visiting Toronto for the first time for my dad's 50th birthday. Crystal at the front desk immediately upgraded our room and sent champagne up to help us celebrate, which was a great gesture.
The Club Lounge was the key highlight of our stay, mainly due to the staff and service received. We were greeted by Bless initially who went out of her way to meet our needs. She was very friendly and professional.
We were also introduced to Aravind Murthy the VIP manager who was very accommodating and made us feel very welcome. I believe he is a great asset to Sheraton. The team also arranged chocolates and a birthday card for my dads birthday which was very touching.
I would recommend anyone to stay here as the rooms were always very clean, staff were very friendly, excellent location and great club lounge.
October 4, 2014
Rated 3 out of 5 by MarkT GREAT LOCATION, AVERAGE ROOMS AND SERVICE
NOT THE BEST EXPERIENCE. I AM STILL WATING TO RECEIVE MY BILL. THE STAFF WAS NICE, BUT THE ROOMS ARE DATED.
March 22, 2012
Rated 3 out of 5 by Merlin2286 Lounge needs improvement
Being a platinum member, I have stayed at this particular Sheraton many times. I have been impressed with the breakfast lounge but on this particular visit, I was very unimpressed with the selection. Besides the usual high fat carb foods, there is usually cheese and cold cuts but on this occasion there was no protein source besides hard boiled eggs. I have travelled internationally and visited Starwood lounges all over and all of them have a better food selection than this one.
December 3, 2011
Rated 3 out of 5 by ksa15 Another stay, more frustration
I guess it begins at check in, I've stayed at this sheraton probably close to 12-15 times. Only once was I offered an upgrade, I don't even think they check, and as a platinum member I see no real difference in being platinum at this point except for point accumulation.
My room was right next to the ice machine, which I've made clear I hate. And worst of all, my room thermostat didn't work so my room was freezing for three days. Some may say, why not complain and change rooms? Well I arrived at 1am, and unpacked and the last thing I wanted to do was repack, and deal with this baloney at 130.
Lastly, the wi-fi signal in 3439 is weak and barely usable.
Pretty disappointed with this trip overall. I might start staying at the Westin which is farther but at least I get upgrades, and wifi that works. Or just start staying at the Trump, comparable rate, 1000% better in every regard.
A disappointed platinum member.
September 13, 2014
Rated 3 out of 5 by LandedSPG A tricky hotel to review....
I've stayed here once or twice a year since 2008. I've never had a problem here until I had a problem. What I mean by that is simple; this is a very very busy hotel in a very prime location in downtown Toronto and as long as you don't need to interact with the hotel staff you'll be fine but the second you need anything you might have to wait for it a long time!
If you are the room service type or the type that likes to talk to the concirge for twenty minutes about every little thing you will be stressed out as this hotel is always busy and a sense of rush rush always exists with the staff when it comes to conversation and a slow pace when it comes to service. If you can get over that, you'll love the hotel, the location, the PLAT benifits and usually the price!
This hotel meets or exceeds almost all category 3 expectations!
March 27, 2012
Rated 4 out of 5 by Louie6 Friendly Staff
Helpful, friendly staff & clean
October 6, 2014
Rated 5 out of 5 by Morph65 Great stay. Love the club lounge
We stayed for 3 nights on the 'pay your birthday deal. Was fantastic value for money so we up graded to club level. The room was the same but better view and higher floor. The club lounge was great with good selection of food for breakfast and evening snacks. The gym was excellent with high quality machines etc. Nice pool and hot tub area. The hotel is in a perfect location within easy walking distance to the town centre attractions and underground shopping centre. Valet Car parking was expensive at $150 but they advised to go across the street to the underground one. Only cost $50 for 3 days. Overall would recommend this hotel.
August 13, 2014
Rated 3 out of 5 by Majkman Needs improvement
If it was not for the helpfulness of some staff members I would not recommend this property unless someone was looking for a 3 star property. It is dated ..The thermostat seemed more of a placebo than an effective unit. We could not reduce the temperature of the room to make it comfortable for sleeping. The TV would freeze waiting for a signal.
In the case of this property is definitely time for an update as it has fallen behind many other of their properties .
The location to the Eaton center and the theaters is excellent .
September 28, 2014
Rated 2 out of 5 by Robert0518 Sheraton Centre Toronto Hotel
I have been a SPG Member for close to 13 years and all my stays at Starwood Properties have been great except for this time. I was surprised when I checked in and noticed how run down the hotel is. As I was walking to my room, I noticed paint peeling off the walls, the carpets were filthy and seemed to be never vacumed. when i entered my room, I immediately notice cigarette burns on the carpet, the light fixyure and sprinkler system in the bathroom were falling out. Not to mention the musty smell in the room. It was nice to have a balcony, but it was filthy! I will go back to where i usually stay at the Westin Harbour Castle. This hotel needs a serious makeover!!!
August 15, 2014
Rated 3 out of 5 by Paulc2 beverage
Hotel wine list limited and poor quality.
October 4, 2014
Rated 1 out of 5 by Jimtraveller Not recommended, ever!
Got a room right behind the elevator banks, and I could hear the elevator cables running all night long!
Asked for a change of room, got the smallest room that I ever had with ANY SPG property, this is in comparison even with the rooms that I got in Paris!
I had to check out early to move to another hotel.
The doorman was not even helpful to get me a cab
June 14, 2013
Rated 1 out of 5 by taramara in desperate need of complete reno, staff training&proper advertising
booked last minute, for a second night stay in Toronto. Left a 5 star hotel to try this one. website states triple diamond and pictures indicate modern clean rooms. what a terrible experience I had from check-in to check out! changed rooms 3 times due to cleanliness and flooding toilets and tubs! was reprimanded by front desk manager and hung up on. only 3 professional staff in building were the manager Myra, maintenance man, and chuck (that checked me in)
September 2, 2014
Rated 2 out of 5 by nothappy8814 Poor Customer Service
Not very accommodating
Room given #3228 was dirty (dust on bedside tables, broken coffee table, dusty heat vents, musky room odor)
Poor customer service (front desk & room service)
Horrible tasting food
small room for price/loud jacuzzi noise all night
August 11, 2014
Rated 3 out of 5 by Shopper03 Was a gem; now needs updates
Hotel is in fantastic location. Rates are competitive. However, our room was not up to standard. The sofa bed was unusable in that the mattress fell through the frame. The lamp shade was broken. The sound proofing was non-existent - we could hear neighboring guests snore and their telephone ring. Last fall, the restaurant had great food. It has changed menu and so has the quality of the food. This stay was disappointing and yet not inexpensive.
On the bright side, the staff were apologetic and tried to help. Received a second adult cot, after some delay. When I spoke with the front desk about my concerns, they took note. Let's hope it improves.
July 21, 2014
Rated 5 out of 5 by Bob7341 Great Experience
Being an inner city hotel, the proximity to everything was great. The major exception was the arrival space. Very crowded, valet parking was friendly but slow. More staff needed to move cars faster, particularly at arrival and departure times.
August 11, 2014
Rated 3 out of 5 by Adam25 Hotel Staff was fantastic!
I have an alergy to feathers and the staff qickly changed the pillows and then called to make sure it was done. I felt like they cared for my needs. Only a few things I would change: I felt like the room was too warm and the thermostat wouldnt let us turn it down and the shower head needed better pressure.
September 29, 2014
Rated 4 out of 5 by Scottt1970 Great location and pool
Hotel decor needs updating and mechanicals old and falling apart BUT great pool and gym to unwind, amazing location and good quality food and staff at Club lounge which has amazing views.
Update the hotel and could be a premier hotel downtown.
September 29, 2014
Rated 3 out of 5 by Nani A rather blah experience
The hotel room was at best mediocre. We were "upgraded" to a Junior Suite, but the room was well below average, and needs major renovation. Our checkin was wonderful, with Paresh. He deserves a special mention as his checkin was the best part of the experience. The room service person was very courteous, albeit the food was again average. The fitness room was suboptimal. Bellman services were also suboptimal, and I had to go down after checkin to get the bags to the room. They were just sitting there,even though the bellstaff had been told where to briing the bags. Would not recommend given this experience.
August 12, 2012
Rated 1 out of 5 by JRDJ Terrible
Every time heat comes on loud clanging noise. Also constant loud banging through pipes behind wall in bathroom. Alarm woke me up at midnight as well clearly left on by cleaning staff, not first time. Spoke to duty manager when this happened, also to complain about being put on side of hotel with the loud bells, despite being told at checkin i was on the other side, consistent with my profile. Staff clearly cd not care less.
June 11, 2013
Rated 5 out of 5 by JC20141 Great Stay
Thank you for the great stay. Location is perfect and the staff is friendly.
September 29, 2014
Rated 1 out of 5 by Susannah10 Once a nice hotel, not anymore
I stayed at this hotel many years ago and it was once a great hotel. This stay was anything but nice. Requested a room away from the elevator and was put in room directly next to elevator. As I suspected, the elevator noise was quite loud so I returned to the lobby and asked to be moved. The desk clerk apologized for room placement and said she saw my request to be away from elevator and said she did not understand why I was assigned the room in the first place. She offered to give me an extra 1000 spg points for the mix up.
Went to new room, away from elevator and it was definitely more quiet. However, this hotel is tired.....water stains on ceilings, peeling wallpaper, old and stained carpet in need of replacement, dreary and drab decor in rooms overall. My room was HOT and could not get it cooled despite having the thermostat at lowest setting.
After a very sleepless night due to temperature of room, I needed a good breakfast as I had an early business meeting. Went up to the club lounge to find my key card was not programmed for access to lounge. I had upgraded to club level at check-in. Back down to the desk to get the card issue straightened out - annoying.
In the middle of the second sweltering night I began to investigate the cooling unit in the room and discovered the air filter was completely filled with dust and debris (and probably mold and bacteria) and had obviously not been changed in years. I carefully removed the filter and placed it in a plastic bag from the waste can in room. The cold air immediately flowed through, but it was 3am and I lost another nights sleep with another day of business ahead. I did not want to deal with housekeeping/maintenance or another move in the middle of the night so I chose not to alert hotel staff yet. In the morning I asked the housekeeper on the floor for an extra waste can liner and she told me she did not have any to spare ??!!
The bathroom tub had a serious drainage problem and it filled with several inches water while showering - gross.
When I altered hotel staff to the issues the constant reply was "we are about to do renovations". It doesn't matter to current guests who are paying now for an unhealthy, outdated room where a guest cannot get a good night of sleep. Sheraton should pay me for the inconvenience I experienced while I stayed for three nights. I certainly did not receive any value for my stay and returned home tired and dismayed. I am still waiting for those 1000 extra points promised as they were never credited to my account. I heard guest after guest complaining at the front desk while I was there and it is obvious there are serious problems at this hotel.
The fitness center looked nice and new but due to exhaustion I was never able to use it.
Good location but I would rather stay a further distance with healthy and clean conditions.
August 12, 2014
Rated 5 out of 5 by Scotty Home From Home
My wife and I returned from Toronto on Friday. This hotel has the perfect location but most of all it has the great staff. All are lovely, helpful and kind. However Brian on the front desk and Bless in the club lounge go that bit further and make our stay perfect. We will be returning in the Fall. Looking forward to meeting up with our friends at the Sheraton.
May 21, 2012
Rated 4 out of 5 by FrankCapz Complaint!
TV in bedroom was not functioning right which was frustrating to me! Called to complain late at night and they wanted to send some one over. I said don't bother too late to have someone in the room. Sam thing in the morning! No signal ! That should not happen!!
September 26, 2014
Rated 5 out of 5 by Becky1958 very happy with my stay
just one instance, someone took my suitcase off the stand and shoved it between the bed and the wall. I had to pull it out to access the contents and everything fell out. I needed to straighten it out anyway, but the stand was located behind the curtains the next morning.
July 4, 2013
Rated 5 out of 5 by TravelBugSPG Great experience!
The Sheraton was great! Upon arrival, they told me that I was their "ambassador of the week" and I had fruit, chocolates, and sparkling water awaiting me in my upgraded room. For such a big hotel, they really made it feel small!
September 26, 2014
Rated 2 out of 5 by Dirk172 This hotel is losing it
Elevators were very slow. Room did not cool properly. Beds never have fitted sheets. SPG check-in never works. At the regular check-in the guy fiddled with his computer for 10 minutes before looking up to serve me.
June 13, 2013
Rated 5 out of 5 by Uma5062 Great stay
Overall a great hotel although the approach to the main lobby is a little creepy= industrial looking.. Staff power washer the walkways and pavement while guests try to stay out of the way of the spray. Idea ! = power wash at 3 am when no one is around. The motor from the power washer was so loud, you could not have a conversation.
Once you got past the entry , the lobby was open, bright and spacious.
Staff was great and willing to please.
The biggest negative was the food cost inside the facility. I understand that this is a profit making venture, but I also understand food cost in the hospitality industry. Really, $5.75 per cup for a coffee (in an urn) in the meeting room and $12 per one ounce of (standard) liquor is simply robbery without a gun. Retail on the same liquor is about $1 per ounce, coffee about 10 cents.
August 18, 2014
Rated 5 out of 5 by bloomer2 Hotel has Everything
Central location great for first time visitors.
September 25, 2014
Rated 3 out of 5 by salfos This is my favourite hotel but this time wasn't as good
I have been staying at this hotel frequently for 10 years or so and love it; however this trip wasn't as good. I had a room with only 2 bedside lamps, the carpet was worn, the toilet kept on running too long and I couldn't open the window which has always been a plus for me. I realize that you are in the process of renovating but please bring back those awesome wicker rockers that were situated in front of the waterfall. It was a great place to relax after a day of shopping. Also please bring back the stem wine glasses in the bistro. Love the proximity to the Eaton Centre and the ambiance in the lobby
July 18, 2014