Rated 4 out of 5 by MichelS One Night Stay
Except for the bed, all was good. Bedding is old and needs replaced and the Mattress was very uncomfortable. I could feel the coil springs!
March 26, 2013
Rated 2 out of 5 by asrrtfbsdfgs pretty average
very average hotel in toronto. dated and impersonal. number of better alternatives in the area. people friendly though. poor food options.
March 7, 2013
Rated 1 out of 5 by CMSS Worst Customer Service -
I have stayed at many hotels and this is by far the most mickey mouse customer service i have ever received.
I wanted to Cancel my rooms on Friday Feb 8th due to severe storm condition. I called in around 1230pm that day saying is there any possibility of canceling my rooms. The lady said yes we are allowing cancellation due to the storm. I was happy at this point. After all was said and done the lady said you booked through hot-wire but that should not be any problem because i will get them to notify you and refund your payment. I asked for this in a conformation email because i knew this would happen where this hotel seemed to have lost all indication that i called in on Feb 8th. I have called this hotel 5 times and each time they say someone will call me back ( which never happen ). Finally i spoke to a nice girl that was managing and she said basically told me it is out of her and hands in hot-wires hands now. All i can say for this hotel is that they do not care and use lying as way to end calls with their customers. I hope that i am the only one who has been treated this way Because business will be lost. Mine already has been.
February 11, 2013
Rated 4 out of 5 by Mary Great location
Nice clean hotel very well located downtown with access to stores and restaurants by a path but no free WiFi and 48$ for valet-parking!!!
March 18, 2013
Rated 4 out of 5 by kev1 Great Location
The hotel is nice, facilities are good, staff on the phone are excellent. Just lacked follow-up. Room could definately have been cleaner.
November 19, 2012
Rated 5 out of 5 by burlcoat2001 comfort
we always enjoy our short stay with Sheraton.The staff is always friendly and the rooms are always spotless and the location is fabulous
August 6, 2012
Rated 4 out of 5 by Mark62 Excellent Location
Loved the ease at which I could travel to local businesses without even going outside! Was able to get to the bus terminal the same way.
February 13, 2013
Rated 5 out of 5 by fannie this hotel so close to what's happening in t.o.
Always stay here in toronto . Feels like home heard another guest comment on that too. staff go out of their way to accommodate always.
August 29, 2012
Rated 4 out of 5 by businesstraveller The hotel has great staff
The staff is very responsive and very professional. I am amazed at how empathetic they sound and how quickly they respond. Outstanding.
February 16, 2013
Rated 5 out of 5 by Waqar staff
front desk office staff very help full.
December 8, 2013
Rated 3 out of 5 by Joanne Hot tub pool area disappointing
Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm.
April 6, 2013
Rated 4 out of 5 by Roxie Room
I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room.
December 5, 2012
Rated 5 out of 5 by greed1964 Another great experience with DECA
The Sheraton provided, again, an excellent venue for this year's DECA Ontario competition. Our staff and students enjoyed their stay.
February 13, 2013
Rated 3 out of 5 by Frenz dissapointing room temp
I did not sleep during my 1 night stay due to the air climate control (new update?) as the room never got below 80 degrees.
September 5, 2013
Rated 5 out of 5 by Beckster309 Close to Everything!
Great hotel for downtown Toronto. EAsy access to shopping and business pleasure.
November 15, 2013
Rated 5 out of 5 by Chant01 Great location and great staff.
Great location right in the downtown of Toronto near CN Tower, shopping centre and this hotel offer great services.
September 26, 2013
Rated 5 out of 5 by Waqar staff and location
front desk staff very helpful and location is ideal for family. in my case i get three cards
kids , and us enjoy on our on space.
June 17, 2013
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
May 18, 2013
Rated 3 out of 5 by Cris8 Adequate
The room had limited amenities.
The wait for a fridge was long.
There was a 20$ charge for it.
August 19, 2013
Rated 3 out of 5 by peggy58 TV and washcloths, noising fan
The up and down button did not work on the TV and there were no washcloths in my room. The fan on the furnace made alot of noise.
March 11, 2013
Rated 1 out of 5 by darl not an impressive stay at all
food was very unsatisfactory and overpriced
the parking costs $ 55 per night and a car rental is only $35 how ridiculous is that
February 11, 2013
Rated 5 out of 5 by JoeM Executive Club Lounge
The lounge was outstanding - great hospitality, food and drink, atmosphere and view of the city. Look forward to visiting again.
June 7, 2012
Rated 2 out of 5 by ar201047 Nice Lobby but rooms need upgrading
The rooms definitely need some upgrading. Furthermore, the rooms need more electrical outlets/plugs that are easily accessible.
May 29, 2013
Rated 4 out of 5 by Ohiogirl8888 Nice downtown location
The hotel was close to public transit, shopping, food, and entertainment. The staff was also pleasant.
October 16, 2013
Rated 5 out of 5 by Golfer12 Great Hotel
Great hotel with excellent staff and very convenient to lots of shopping and entertainment in the downtown area of Toronto
June 28, 2013
Rated 4 out of 5 by Steve CHECK IN WAS GREAT
I just want to thank Semir for making my check-in seamless considering the condistions under which i arrived.
March 11, 2013
Rated 4 out of 5 by Miky17 A very good hotel in the perfect location
This hotel is a very good hotel providing all necessary needs. The best about it is its location. The sevice was very nice.
July 29, 2012
Rated 5 out of 5 by Elena1234 Great location
Perfect location , helpful staff, convenient valet parking, direct on underground Toronto , what else could you ask for???
January 10, 2013
Rated 5 out of 5 by patricia60 The room was perfect
This weekend was a girl's weekend. We had adjoining rooms and everything was perfect. The beds are so comfortable. Thanks.
November 20, 2012
Rated 3 out of 5 by leska needs some updating
terrible venting system kept us awake all night. The location is great and amenities are good,
Slow room service though.
September 3, 2012