Rated 1 out of 5 by MichaelP Do Not Stay Here
Rooms are dirty; service is poor; elevators down to 2 total as a repairman walkout in process; overpriced for sure compared to any other hotel.
May 30, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 5 out of 5 by Auntie This hotel is great with a lot of amenities.
This hotel is great and an ideal place to stay. The shops and restaurants are inviting places to visit. The hotel staff was very accommodating.
August 9, 2012
Rated 5 out of 5 by Jacko Always a great stay
This hotel is in an excellent location. It is exceptionally staffed, and always offers a fantastic rate compared to similar hotels in the area.
September 22, 2012
Rated 3 out of 5 by wiinis Morale
Rude bellhop and unkempt housekeeping. They did not clean my room today.
This was after the bellhop gladly took my 500 tip from car arrival.
May 31, 2012
Rated 5 out of 5 by Khundon No doubt this is a 5-star hotel!
Friendly & professional staff. Prompt service upon request. Great location. Complete meeting facilities. Superb customer service. Great food.
September 25, 2012
Rated 4 out of 5 by PattyMarie Fix the TV in Room 4224!
This is my 2nd time staying here where the TV did not work. It is frustrating and an inconvenience if I want to catch up on a specific show.
July 4, 2013
Rated 5 out of 5 by Golfer12 Staff
This hotel has the most accommodating and friendly staff. Always a smile and friendly conversation. It is always nice to be welcomed by name.
August 10, 2012
Rated 5 out of 5 by gsl2101 Great staff and location
Staff are exceptional. Blesilda from the club lounge; Bonnie from Bistro on Two; Marilyn and Steve at front desk; all have been exceptional.
March 23, 2012
Rated 2 out of 5 by Flybynyte Terrible checkin
The last 2 times I have used this hotel I have run into 20-30 min check-in lines. Put more staff on when you have 40 people waiting in line.
June 3, 2012
Rated 3 out of 5 by nanz Poor Customer service
Non-responsive servers in the Bistro. Waited 20 minutes without being acknowledged. I have never gotten up and left anywhere, but I did here
October 15, 2012
Rated 5 out of 5 by Jake13 Great Hotel, perfect loctaion
The hotel was clean, comfortable and accomodating. Great spot located on the path, pretty much wihin walking distance of everything downtown
March 1, 2013
Rated 4 out of 5 by rainstorm General
As an elite spg owner I didnot care
for the registration process.
As a hotel guest I didnot care to receive
union propaganda under my door.
September 18, 2012
Rated 4 out of 5 by roundrev good visit
The room was little cold, but I did not report it to staff.
Breakfast at the new restaurant was disappointing, and the price was outrageous.
October 2, 2012
Rated 5 out of 5 by Maurob Great Hotel
When I'm in Toronto my preference is to stay at this location. Staff have always been great, location is fantastic & rooms are accomodating.
January 3, 2013
Rated 5 out of 5 by chicharo4 From check-in to check-out, everything is oustanding
Outstanding staff service,
The new beds are amazing... my daughter and I slept incredibly comfortable
August 20, 2013
Rated 4 out of 5 by MichelS One Night Stay
Except for the bed, all was good. Bedding is old and needs replaced and the Mattress was very uncomfortable. I could feel the coil springs!
March 26, 2013
Rated 1 out of 5 by CMSS Worst Customer Service -
I have stayed at many hotels and this is by far the most mickey mouse customer service i have ever received.
I wanted to Cancel my rooms on Friday Feb 8th due to severe storm condition. I called in around 1230pm that day saying is there any possibility of canceling my rooms. The lady said yes we are allowing cancellation due to the storm. I was happy at this point. After all was said and done the lady said you booked through hot-wire but that should not be any problem because i will get them to notify you and refund your payment. I asked for this in a conformation email because i knew this would happen where this hotel seemed to have lost all indication that i called in on Feb 8th. I have called this hotel 5 times and each time they say someone will call me back ( which never happen ). Finally i spoke to a nice girl that was managing and she said basically told me it is out of her and hands in hot-wires hands now. All i can say for this hotel is that they do not care and use lying as way to end calls with their customers. I hope that i am the only one who has been treated this way Because business will be lost. Mine already has been.
February 11, 2013
Rated 2 out of 5 by asrrtfbsdfgs pretty average
very average hotel in toronto. dated and impersonal. number of better alternatives in the area. people friendly though. poor food options.
March 7, 2013
Rated 4 out of 5 by Mary Great location
Nice clean hotel very well located downtown with access to stores and restaurants by a path but no free WiFi and 48$ for valet-parking!!!
March 18, 2013
Rated 4 out of 5 by kev1 Great Location
The hotel is nice, facilities are good, staff on the phone are excellent. Just lacked follow-up. Room could definately have been cleaner.
November 19, 2012
Rated 4 out of 5 by Mark62 Excellent Location
Loved the ease at which I could travel to local businesses without even going outside! Was able to get to the bus terminal the same way.
February 13, 2013
Rated 5 out of 5 by burlcoat2001 comfort
we always enjoy our short stay with Sheraton.The staff is always friendly and the rooms are always spotless and the location is fabulous
August 6, 2012
Rated 4 out of 5 by businesstraveller The hotel has great staff
The staff is very responsive and very professional. I am amazed at how empathetic they sound and how quickly they respond. Outstanding.
February 16, 2013
Rated 4 out of 5 by Maxiejuly Most comfortable bed
I stayed in the richmond tower and it is in need of renovation. But my double bed was the most comfortable bed i have slept in.
October 2, 2013
Rated 5 out of 5 by fannie this hotel so close to what's happening in t.o.
Always stay here in toronto . Feels like home heard another guest comment on that too. staff go out of their way to accommodate always.
August 29, 2012
Rated 4 out of 5 by Nick63 This hotel was good overall
My one quibble would be with the internet connectivity. Even when paying the per diem fee, connection was spotty and unreliable.
September 23, 2013
Rated 3 out of 5 by Joanne Hot tub pool area disappointing
Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm.
April 6, 2013
Rated 4 out of 5 by Roxie Room
I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room.
December 5, 2012
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013