Rated 3 out of 5 by cindy23 Check in does not work - more trouble than checking in for your flight
The check in line up was longer than lining up to catch an Air Canada flight ... they must know this happens a lot because they have barriers for line ups? One or two people working very slowly agains long long line ups.
Unfriendly and not paying any attention to special requests (quiet location). I am staying a lot at Starwood properties and usually requests gets honoured. My first "quiet location" room was across the ice machine - the second behind the elevator. I paid $60 for a better room just to be placed right by all the noisy elevators AGAIN. The guy in charge for the SPG guest is the most unfriendly one of all of them - but even as a returning guest to the hotel he is hard to avoid since they mostly have him an another person who seems to have no clue. The hotel was dirty - crushed cans in hallways and directly by the elevators, the alcohol had sunken into the carpet and the place smelled like Vegas. Wine glasses on the hallway even on the upgraded 42nd floor I paid extra for. The pool was too cold the hot tub plastic jet was broken and floating in it the bubbles did not come on.
February 26, 2013
Rated 4 out of 5 by DDD1971 Staff are fantastic
Good hotel, with great staff. Specific staff I want to recognize - Lily at the front desk, and Blesilda in the exec lounge.
Rooms could be cleaner, and the exec lounge menu needs to be re-worked.
April 9, 2012
Rated 5 out of 5 by JVal Classy hotel.
Excellent in every way. Met my expectations for a 5-star hotel. Service, rooms etc were all above par. Other than not having a less expensive option than valet parking, it was well worth the stay.
January 6, 2013
Rated 4 out of 5 by Shamen64 Sheraton Hotel Toronto
Overall, everything was very good except that the television kept dropping channels. This would happen 15-20 times a day. Room was very clean and staff were excellent.
December 6, 2013
Rated 5 out of 5 by Kasia54 Amazing Hotel
I really enjoyed staying at the Sheraton Centre Toronto. I stayed there for one week and everything was excellent. The hotel is beautiful and has tons and tons of boardrooms.
November 23, 2013
Rated 5 out of 5 by Camera45 Great Location
My room was very clean and comfortable. The staff is friendly and answered my questions in a helpful and direct manner. This hotel is right downtown so it's close to shopping, dining and theatre.
January 3, 2013
Rated 5 out of 5 by catTM Good Value, Great Location
The Sheraton Centre Toronto Hotel is a large hotel which is reasonably priced as compared to its competition. It is in a great location, only steps from the subway, as well as the Eatons Centre.
March 27, 2013
Rated 4 out of 5 by Arnie11 Television
you really need to do something about your Television reception,keep loosing signal,very frustrating,I believe we had this problem at our last stay with you also.
December 9, 2013
Rated 4 out of 5 by Sixian The valet parking is disappointing
The staff working for the valet parking of the hotel has successfully disappointed my expectations. Rude, not reasonable at all! Also, the parking rate is over priced for the services provided.
January 1, 2013
Rated 3 out of 5 6pm
Entire Room was not ready until 6pm. Upon entering the room the room attendant was no where to be found and only the parlor had been cleaned. Took over 10 minutes before the attendant returned.
December 28, 2012
Rated 4 out of 5 by enna room
Beautiful hotel, air venting was annoying, noisy all night and like a whistle if u opened the window, Pillows were lousy, like a big puff ball, no support. other then that the hotel was great!
November 9, 2012
Rated 5 out of 5 by Warrman52 Boat Show Special
Thank you for offering this special. Your facility is definitely a 5* experience. We both enjoyed your indoor/outdoor pool and hot tub.Your staff were very pleasant,efficient and knowledgable.
January 23, 2013
Rated 4 out of 5 by tiguidou good people
My departure from Toronto was uncertain, beause of ferocious weather. The hotel staff was perfectly accomodating to allow me to rebook at a preferred rate and with minimal fuss- kudos to them.
February 11, 2013
Rated 5 out of 5 by Macsata Sheraton Centre Toronto
The staff was simply AMAZING from check-in to check-out; probably one of the most professional and courteous staffs that I've encountered in my many years of being a Starwood Preferred Guest.
December 19, 2012
Rated 4 out of 5 by buzygirl Location! Location! Location!
I always enjoy staying at Sheraton Centre Toronto. Business or plessure everything is at your fingertips. Shopping, sight seeing or meetings are a leisurely walk, subway or taxi ride away.
October 10, 2012
Rated 5 out of 5 by longdog64 This hotel was perfect for us
The overall experience was comfortable and relaxing. It was very close to the AGO where we attended a wedding. The groom arranged a great rate for us and we thoroughly enjoyed our stay.
August 23, 2013
Rated 5 out of 5 by Sparky2 Ability to Accommodate
The Toronto Sheraton is definitely a user friendly hotel.
The facilities are very good as are the amenities.PATH system makes weather a non-issue.
Best described as "home away from home".
February 2, 2013
Rated 2 out of 5 by MKS15 Worst Starwood Stay I have Ever Had
When I travel, I ALWAYS choose Starwood Hotels, being that I always have a good experience and know I am well taken care of. This last stay at the Sheraton Centre in Toronto however was very much below the typical Starwood standards. Overall, the stay had many LITTLE things that were issues, and to myself, this can make or break an experience.
First, the Valet service was EXTREMELY RUDE. They acted as if we were bothering them and were not welcoming what-so-ever.
The Concierge was very nice however, her name was Lilly. She offered us a room upgrade with Club Level access, wifi, and continental breakfast each morning. The breakfast was very good and the wifi was helpful. We also got a great view of the CN Tower with our room upgrade... the window looking out however looked like it had not been cleaned in over a year, dramatically taking away from the view.
The room had several issues. The hotel was older and did not have a vent fan in the bathroom, personally, I like to run these while in the shower so the mirrors don't get so steamed up. The bathroom door was hung incorrectly and you had to lift the door up to shut it, which was inconvenient. In addition to being hard to shut, the door did not lock. With multiple people in a room, a locking door can be important.
The telephone next to the bed did not work, along with the channel buttons on the TV remote.
On the 39th Floor, there is a sign for "Vending and Ice" ... when you get there however, there is no vending machine... Which really stinks if you're thirsty and don't have anything in your hotel room.
Finally, upon leaving, the Valet was very rude, once again. In addition to the very rude attitude, the valet pushed my fold in mirrors on my truck out on the driver side by hand. This can break the mirrors and cause several problems with jamming up and the power fold features to no longer work. This to me is totally unacceptable for valet that is $49/night.
I will NOT be staying at the Sheraton Centre in Toronto again.
March 24, 2014
Rated 5 out of 5 by Linda03 Excellent service
I would have liked to have a small table in the room to sit at with my husband to eat breadkfast. There was not, so we went out instead. However other than that everything was excellent.
August 13, 2012
Rated 5 out of 5 by readers Reception super
From the start, Marilyn answered questions and made us feel welcome - excellent service.
One suggestion: improve the taxi service when leaving - too much congestion and was disorganized
February 23, 2013
Rated 3 out of 5 by JPM23 No Workout Room
No workout and they put you a room with hardley any equipment and then the kick you off a machine if somebody else signs up for it. I am on the road half the year and this was terrible!
December 2, 2011
Rated 4 out of 5 by johnnyr123 this chain is dependable
can always count on consistency
February 6, 2014
Rated 4 out of 5 by John59 Great location
This hotel is located near the Eaton Centre, the Theater District and the Four Seasons theater. There is a heated pool which is half inside the building and half outside the building.
March 4, 2013
Rated 4 out of 5 by DJ32 Wonderful staff
I have stayed at this hotel for years. The staff are excellent, especially the lounge staff on the 43rd floor,and go out of their way to care for their guests. The location is great.
May 3, 2013
Rated 2 out of 5 by ALP2103 needs face lift
hotel is tired need face lift staff needs to improve not typcial Starwood quaility in rooms staff and the lounge has great views but the food and service below Starwood standards
September 11, 2013
Rated 5 out of 5 This hotel has a great location, pool & hot tub.
My kids & I had a great time staying at this hotel. We absolutely loved the pool + hot tub. They location cannot be beat. We are definately going to be return guests. Thank you. Kim
February 6, 2013
Rated 4 out of 5 by Lara85 Great Stay in Toronto
The staff at the Sheraton Center were great from the moment I entered the hotel. The beds were very comfortable and food choices were fantastic ! I was very happy with the stay.
September 10, 2013
Rated 2 out of 5 by conference2014 The wifi in this hotel is terrible
I attended a very large conference in this hotel. The conference program advertised a special $10/night deal for wifi in the room and in other designated places in the hotel, but upon registration the hotel staff knew nothing about this. Enough conference attendees complained and finally my bill was adjusted...but only after I checked and then specifically requested that the adjust the regular $14.05 on my bill to the conference rate. Wifi worked fine within the room, but it was never clear where it should work in different parts of the hotel. It cut in and out; every time you tried to use wifi (phone, laptop or ipad) you have to go through a cumbersome logging in procedure through one of three different homepages, depending on where you were in the building. No one I knew could figure it out. In short, it was almost impossible to use my cellphone to text or email and I had to keep running up to the room to look for messages on the hotel room phone. Ridiculous! And when I asked several staff people about changing the settings on my iphone so I could text and emai but avoid roaming charges no one knew. I know I should have looked into this before I left home but I also imagine there are enough guests showing up with non-Canadian cell phones that it would be a nice touch if the staff could offer suggestions. Basically, a hotel that seeks to meet the conference needs of large organizations should be able to provide free wifi throughout the facility.
Finally, a colleague of mine wanted to go to the lobby at 6:00am and encountered a stark naked man on the elevator. She immediately exited and informed the reception desk. Indeed, staff found the naked guy riding the elevators. At 7:00am, when she wanted to go back upstairs, my friend asked a staff member standing in the lobby if we please escort her to her floor since she was a bit freaked out by the naked elevator rider, The staff member assured her the naked man had just been sleepwalking and had been escorted back to his room. My friend persisted, saying perhaps he had arisen to sleep-ride the elevators again and would the staff member please just ride up to her floor with her. The staff member REFUSED, assured her it was ok, and walked away. Clearly my friend was feeling unsafe and insecure. Did this hotel employee really have anything better to do than to take the few minutes to ride up to the 28th floor and back with a nervous female guest?
This hotel pretends to be a luxury, full service conference center when in fact it is not up to the task.
March 30, 2014
Rated 5 out of 5 by Pedroboy Very good hotel
This hotel has it all despite renovations in certain exterior areas. Great location, helpful staff, pleasant rooms, and good service. Very much appreciated early check-in.
October 19, 2013
Rated 5 out of 5 by Medi Great Club Lounge
Excellent staff and facilities make the Sheraton Centre Toronto one of the best I have ever been to, compared to other Sheratons across the world. A big thank you to all the staff.
November 12, 2012