Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1685 reviewers.
Rated 4 out of 5 by Staff are fantastic Good hotel, with great staff. Specific staff I want to recognize - Lily at the front desk, and Blesilda in the exec lounge. Rooms could be cleaner, and the exec lounge menu needs to be re-worked. April 9, 2012
Rated 5 out of 5 by Classy hotel. Excellent in every way. Met my expectations for a 5-star hotel. Service, rooms etc were all above par. Other than not having a less expensive option than valet parking, it was well worth the stay. January 6, 2013
Rated 3 out of 5 by Check in does not work - more trouble than checking in for your flight The check in line up was longer than lining up to catch an Air Canada flight ... they must know this happens a lot because they have barriers for line ups? One or two people working very slowly agains long long line ups. Unfriendly and not paying any attention to special requests (quiet location). I am staying a lot at Starwood properties and usually requests gets honoured. My first "quiet location" room was across the ice machine - the second behind the elevator. I paid $60 for a better room just to be placed right by all the noisy elevators AGAIN. The guy in charge for the SPG guest is the most unfriendly one of all of them - but even as a returning guest to the hotel he is hard to avoid since they mostly have him an another person who seems to have no clue. The hotel was dirty - crushed cans in hallways and directly by the elevators, the alcohol had sunken into the carpet and the place smelled like Vegas. Wine glasses on the hallway even on the upgraded 42nd floor I paid extra for. The pool was too cold the hot tub plastic jet was broken and floating in it the bubbles did not come on. February 26, 2013
Rated 3 out of 5 by This hotel is just fine except for one thing The front area where cars and guests pull in is a disaster area. Regardless of the construction in the area, there is no organization out there, and cars just seem to be randomly parked and left. August 2, 2013
Rated 5 out of 5 by Great Location My room was very clean and comfortable. The staff is friendly and answered my questions in a helpful and direct manner. This hotel is right downtown so it's close to shopping, dining and theatre. January 3, 2013
Rated 5 out of 5 by Good Value, Great Location The Sheraton Centre Toronto Hotel is a large hotel which is reasonably priced as compared to its competition. It is in a great location, only steps from the subway, as well as the Eatons Centre. March 27, 2013
Rated 5 out of 5 by Great stay Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here. January 28, 2014
Rated 4 out of 5 by The valet parking is disappointing The staff working for the valet parking of the hotel has successfully disappointed my expectations. Rude, not reasonable at all! Also, the parking rate is over priced for the services provided. January 1, 2013
Rated 3 out of 5 6pm Entire Room was not ready until 6pm. Upon entering the room the room attendant was no where to be found and only the parlor had been cleaned. Took over 10 minutes before the attendant returned. December 28, 2012
Rated 5 out of 5 by Boat Show Special Thank you for offering this special. Your facility is definitely a 5* experience. We both enjoyed your indoor/outdoor pool and hot tub.Your staff were very pleasant,efficient and knowledgable. January 23, 2013
Rated 4 out of 5 by good people My departure from Toronto was uncertain, beause of ferocious weather. The hotel staff was perfectly accomodating to allow me to rebook at a preferred rate and with minimal fuss- kudos to them. February 11, 2013
Rated 4 out of 5 by room Beautiful hotel, air venting was annoying, noisy all night and like a whistle if u opened the window, Pillows were lousy, like a big puff ball, no support. other then that the hotel was great! November 9, 2012
Rated 5 out of 5 by Sheraton Centre Toronto The staff was simply AMAZING from check-in to check-out; probably one of the most professional and courteous staffs that I've encountered in my many years of being a Starwood Preferred Guest. December 19, 2012
Rated 4 out of 5 by Location! Location! Location! I always enjoy staying at Sheraton Centre Toronto. Business or plessure everything is at your fingertips. Shopping, sight seeing or meetings are a leisurely walk, subway or taxi ride away. October 10, 2012
Rated 5 out of 5 by Amazing Hotel I really enjoyed staying at the Sheraton Centre Toronto. I stayed there for one week and everything was excellent. The hotel is beautiful and has tons and tons of boardrooms. November 23, 2013
Rated 5 out of 5 by Ability to Accommodate The Toronto Sheraton is definitely a user friendly hotel. The facilities are very good as are the amenities.PATH system makes weather a non-issue. Best described as "home away from home". February 2, 2013
Rated 5 out of 5 by This hotel was perfect for us The overall experience was comfortable and relaxing. It was very close to the AGO where we attended a wedding. The groom arranged a great rate for us and we thoroughly enjoyed our stay. August 23, 2013
Rated 5 out of 5 by Excellent service I would have liked to have a small table in the room to sit at with my husband to eat breadkfast. There was not, so we went out instead. However other than that everything was excellent. August 13, 2012
Rated 5 out of 5 by Reception super From the start, Marilyn answered questions and made us feel welcome - excellent service. One suggestion: improve the taxi service when leaving - too much congestion and was disorganized February 23, 2013
Rated 2 out of 5 by 4th Floor Blues Was given a room on the 4th "meeting room" floor. Noisy and cold all night. There were plugged in electric heaters along the hallways! Hard to get continuous sleep. December 13, 2013
Rated 4 out of 5 by Sheraton Hotel Toronto Overall, everything was very good except that the television kept dropping channels. This would happen 15-20 times a day. Room was very clean and staff were excellent. December 6, 2013
Rated 3 out of 5 by No Workout Room No workout and they put you a room with hardley any equipment and then the kick you off a machine if somebody else signs up for it. I am on the road half the year and this was terrible! December 2, 2011
Rated 4 out of 5 by Great location This hotel is located near the Eaton Centre, the Theater District and the Four Seasons theater. There is a heated pool which is half inside the building and half outside the building. March 4, 2013
Rated 4 out of 5 by Wonderful staff I have stayed at this hotel for years. The staff are excellent, especially the lounge staff on the 43rd floor,and go out of their way to care for their guests. The location is great. May 3, 2013
Rated 4 out of 5 by Television you really need to do something about your Television reception,keep loosing signal,very frustrating,I believe we had this problem at our last stay with you also. December 9, 2013
Rated 5 out of 5 This hotel has a great location, pool & hot tub. My kids & I had a great time staying at this hotel. We absolutely loved the pool + hot tub. They location cannot be beat. We are definately going to be return guests. Thank you. Kim February 6, 2013
Rated 2 out of 5 by needs face lift hotel is tired need face lift staff needs to improve not typcial Starwood quaility in rooms staff and the lounge has great views but the food and service below Starwood standards September 11, 2013
Rated 5 out of 5 by Great Club Lounge Excellent staff and facilities make the Sheraton Centre Toronto one of the best I have ever been to, compared to other Sheratons across the world. A big thank you to all the staff. November 12, 2012
Rated 4 out of 5 by Great Stay in Toronto The staff at the Sheraton Center were great from the moment I entered the hotel. The beds were very comfortable and food choices were fantastic ! I was very happy with the stay. September 10, 2013
Rated 2 out of 5 by Sheraton Center....Tired Banging pipes, old tattered furniture and a bed with a big sag highlighted my stay.... need I say more. January 30, 2014
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