Rated 5 out of 5 by Morph65 Great stay. Love the club lounge
We stayed for 3 nights on the 'pay your birthday deal. Was fantastic value for money so we up graded to club level. The room was the same but better view and higher floor. The club lounge was great with good selection of food for breakfast and evening snacks. The gym was excellent with high quality machines etc. Nice pool and hot tub area. The hotel is in a perfect location within easy walking distance to the town centre attractions and underground shopping centre. Valet Car parking was expensive at $150 but they advised to go across the street to the underground one. Only cost $50 for 3 days. Overall would recommend this hotel.
August 13, 2014
Rated 1 out of 5 by LionJ50 Total Disrespect For Customer Concerns
I have stayed at every major hotel chain in the world, yet have never encountered a management attitude at any single property that has ever shown such disregard and disrespect for customer concerns over improper billing. From the day I checked in until today, weeks after my return, the staff and management of this Sheraton property have failed their responsibility to AT THE VERY LEAST take the time to listen and investigate a legitimate billing issue that cost me $339 that should not have been paid. In the grand scheme of your global reputation, if $339 is worth losing a customer for life, then you will not only lose all of my future business but that of every person I know.
July 23, 2014
Rated 1 out of 5 by Erik620 The worst
Hands down one of the worst experiences I have had at the Sheraton. I stay at this hotel at least twice a month on business. 1) Called room service 4x the night I got in, no answer 2) Shower was running and could not be shut off. I called the front desk and they said they would send someone, no one came then the desk called my room 5x each time asking if I was satisfied with the fix. I explained that noone came and they just kept saying they would send someone. 3) TV didn't work for the whole stay, they sent a technician, it flickered on. He said "Its the wind" then left the room with no explanation. Really this is unacceptable and a complete embarrassment to other SPG properties.
August 14, 2014
Rated 1 out of 5 by Susannah10 Once a nice hotel, not anymore
I stayed at this hotel many years ago and it was once a great hotel. This stay was anything but nice. Requested a room away from the elevator and was put in room directly next to elevator. As I suspected, the elevator noise was quite loud so I returned to the lobby and asked to be moved. The desk clerk apologized for room placement and said she saw my request to be away from elevator and said she did not understand why I was assigned the room in the first place. She offered to give me an extra 1000 spg points for the mix up.
Went to new room, away from elevator and it was definitely more quiet. However, this hotel is tired.....water stains on ceilings, peeling wallpaper, old and stained carpet in need of replacement, dreary and drab decor in rooms overall. My room was HOT and could not get it cooled despite having the thermostat at lowest setting.
After a very sleepless night due to temperature of room, I needed a good breakfast as I had an early business meeting. Went up to the club lounge to find my key card was not programmed for access to lounge. I had upgraded to club level at check-in. Back down to the desk to get the card issue straightened out - annoying.
In the middle of the second sweltering night I began to investigate the cooling unit in the room and discovered the air filter was completely filled with dust and debris (and probably mold and bacteria) and had obviously not been changed in years. I carefully removed the filter and placed it in a plastic bag from the waste can in room. The cold air immediately flowed through, but it was 3am and I lost another nights sleep with another day of business ahead. I did not want to deal with housekeeping/maintenance or another move in the middle of the night so I chose not to alert hotel staff yet. In the morning I asked the housekeeper on the floor for an extra waste can liner and she told me she did not have any to spare ??!!
The bathroom tub had a serious drainage problem and it filled with several inches water while showering - gross.
When I altered hotel staff to the issues the constant reply was "we are about to do renovations". It doesn't matter to current guests who are paying now for an unhealthy, outdated room where a guest cannot get a good night of sleep. Sheraton should pay me for the inconvenience I experienced while I stayed for three nights. I certainly did not receive any value for my stay and returned home tired and dismayed. I am still waiting for those 1000 extra points promised as they were never credited to my account. I heard guest after guest complaining at the front desk while I was there and it is obvious there are serious problems at this hotel.
The fitness center looked nice and new but due to exhaustion I was never able to use it.
Good location but I would rather stay a further distance with healthy and clean conditions.
August 12, 2014
Rated 1 out of 5 by Liz18 A lot of money for poor acomadations
Poor conditions of the room. Stained carpet, vents covered in green tape, tv not working properly, spiders in bed linen . Staff very slow in responding. Conference rooms very hot. Would not recommend this hotel.
August 10, 2014
Rated 5 out of 5 Great facilities
Attended as part of the Canadian Knifemaker's Guild show. Excellent show/convention facilities and service!
August 18, 2014
Rated 3 out of 5 by Shopper03 Was a gem; now needs updates
Hotel is in fantastic location. Rates are competitive. However, our room was not up to standard. The sofa bed was unusable in that the mattress fell through the frame. The lamp shade was broken. The sound proofing was non-existent - we could hear neighboring guests snore and their telephone ring. Last fall, the restaurant had great food. It has changed menu and so has the quality of the food. This stay was disappointing and yet not inexpensive.
On the bright side, the staff were apologetic and tried to help. Received a second adult cot, after some delay. When I spoke with the front desk about my concerns, they took note. Let's hope it improves.
July 21, 2014
Rated 4 out of 5 by Suzell29 Great location
Great location and very comfortable hotel to stay in when downtown for business. The staff was very friendly and did everything they could to try and accommodate our needs. I will definitely stay there again.
August 15, 2014