Rated 3 out of 5 by Phil01 Large hotel with good services in very good location in Toronto
Hotel staff are very helpful and accommodating. The hotel has several restaurants, if you need something at any time of the day. The lobby restaurant offers great breakfast choices. The rooms need a little loving care but are very accommodating for business or pleasure. Nice location in downtown Toronto.
October 28, 2012
Rated 2 out of 5 by RobG37 Party place with lots of driking
Got there and University had taken over and over run the place. They were drinking in the elevator, lobby and ouside the main entrance. They were also very loud and yelling. The staff at the hotel didnt address any of my issues and didnt think it was that big of a big deal. They did not show any empathy.
January 21, 2013
Rated 3 out of 5 by tli66 Needs some Updating
Our room wasn't ready when we checked in at 3:30. We were advised that our room was upgraded when infact instead of a king we had a double...some upgrade! Eventually we received a small credit for the mess up. The hotel rooms are in need of a good cleaning and the windows too. Pool and fitness room good.
November 22, 2012
Rated 4 out of 5 by Brandy Bar Fridge
The only thing that we had an issue with was that there wasn't a fridge/bar in the room to keep our drinks and lunch cool for the train ride home the next day. The train to Ottawa only serves snacks. We did use ice in the small bucket for the drinks but had to keep our lunch sitting on the air register.
July 26, 2012
Rated 5 out of 5 by Nita22 Excellent location
Lovely hotel, close to everything. We had a beautiful view of the CN tower from our window. Went to excellent restaurant 2 minutes away, The Gabardine. Enjoyed the pool and sauna. All the staff were most helpful. We ended our trip with a great referral from Concierge for Dim Sum in Chinatown. Thank you.
March 4, 2013
Rated 3 out of 5 by McOncea An OK experience
The location of the Sheridan is excellent however this hotel may be relying on that too heavily. Our room was an ok size and the bed was comfortable but the room did smell like a hockey locker room - not the greatest when celebrating an anniversary. We will probably be staying somewhere else next time.
February 2, 2013
Rated 5 out of 5 by Swag50 Staff are the best
I always make a point of staying at the Sheraton Centre. Staff go out of their way to take care of you. From reception, to cleaning, to the Club Lounge staff, they all make you feel welcome. Blesilda, Club Lounge Receptionist is the best. How she remembers everyone by name is amazing.
January 6, 2014
Rated 4 out of 5 by harry a better stay this time
This time round my stay was very good. During the previous stays we've encoundered broken AC, soggy carpenting and musty odours ?! Front Dest service was excellent and valet parking though slow due to congestion was always courteous. I am hoping that future stays will be more like our most recent one!
November 24, 2011
Rated 2 out of 5 by aloha Over Charging
Your hotel was nice but when you charge close to $50.00 for parking and almost $50.00 for breakfast which consisted of 2 omlettes , hash browns and coffee, well thats just ridiculous also having to pay extra for wireless internet in our room was just another reason We will not come back to your hotel.
February 21, 2013
Rated 5 out of 5 by patsy55 excellent holiday
We also stayed Labour Day Weekend when there was a water leakage but staff kept us well informed. Excellent location. Staff at front desk go out of their way to help you and make you welcome especially Sean and Steven. Quick check-in and check-out. Rooms clean with comfortable beds. Lovelly pool area.
September 18, 2012
Rated 1 out of 5 by Badexperience22 Poor experience
Due to a "mix up" by the hotel we did not get the confirmed junior suite we were hoping to stay in over Xmas and instead we're put In a pokey ground floor standard room complete with cigarette buts on the outside patio. I note the review I wrote last week hasn't made it onto the site.
January 4, 2014
Rated 4 out of 5 by DivaGG Great hotel but starting to show its age
I used to stay here often but haven't in quite awhile. Location is great and Marilyn at the front desk was an absolute rock star. Super helpful and went above and beyond. Big kudos!! Considering there were a couple of elevators down due to the technician's strike, I never had to wait long which was great. Also a special thank you to Housekeeping who found the shirt I had left there. Excellent excellent service.
The only issues I had were the following:
* The AC unit in the room was behind the drapes so I had to choose open window with AC which didn't cool the room down or closed drapes with bottles of water holding the drapes away from the unit.
*I had requested a fan in the mid afternoon but only received it after a second call that evening. Room never was cooler than 24.5
Staff was very pleasant as they have always been but the hotel is starting to show its age. I just can't help but feel that it's past its prime. Not sure if any renos to the rooms are being considered but hope so.
July 2, 2013
Rated 2 out of 5 by Traveller2020 Inconsistent
Check in was great..
TV did not work properly the entire week with no apologies. I was forwarded once to the duty manager but no answer.
The "Guest Services" line is poorly staffed and goes unanswered sometimes or long holds at other times.. Very frustrating.
Needs to rebook at their customer focus..
May 4, 2013
Rated 4 out of 5 by Lisa40 Room too hot to be comfortable.
Everything was great except we couldn't stand being in our room. It was hot and stuffy and unbearable. My children slept while completely drenched in sweat. Luckily they slept though! Never experienced that before and I've stayed in this hotel many many times. First time in the Richmond tower though.
March 12, 2013
Rated 3 out of 5 by TLB2610 Central location
For an ovenight stay in downtown Toronto this hotel is conveniently located. Easy access to and from Toronto Intl Airport (Pearson).
April 3, 2014
Rated 3 out of 5 by naaz Club lounge
I like the club lounge most. The staff in the morning breakfast is awesome. Smiling , greeting and helpful. Blesilda is awesome in greeting that makes the begining of your day awesome when some one talk to you smilingly in the morning. The staff during the breakfat dont remember the name is so good.
June 14, 2013
Rated 4 out of 5 by Run1spot Good Service...
My housekeeper went out of her way to anticipate my needs. I ran out of toothpaste during my week long stay and she was thoughtful enough to replace my toothpaste and provided a new toothbrush before I even asked. It is the little things that go a long way in my book. Good solid customer service.
October 26, 2013
Rated 3 out of 5 by Margaret10 Poor heating system
Common areas were extremely warm and the room had no method to cool down the air. System threw heat the whole time, even with the thermostat turned to the lowest.... Towels were not fresh....Breakfast was over-priced...-paid for next level room; but, was provided a standard room, at check-in
December 5, 2013
Rated 3 out of 5 by Charlie Great Location
This hotel is in a great location but the rooms are getting quite dated. The bathroom counters are very small and some sinks in the suites are very tiny. The towels need to be updated as they are getting flimsy and worn. The beds and pillow for the most part are very good. Very good fitness facility
February 17, 2013
Rated 2 out of 5 by Sweete54 Sheraton Center
I have been coming to this hotel for a few years now. Staff are friendly and room are comfortable however this past stay really disappointed. Internet is slow and wi fi drops every ten minutes or so. Also no water in my room. Perhaps benefits for platinum members have changed. Otherwise an ok stay.
August 21, 2013
Rated 4 out of 5 by Holly24 hotel was good
great facility, however, there were several small things that should have been taken care of that were not. long lines in the lobby for check-in and questions. staff was not informed and made up answers rather than just saying they didn't know, but would get me an answer. service was disappointing.
August 22, 2013
Rated 2 out of 5 by mds52 staff need retraining in basic customer service
a few of the staff are excellent, some are quite good, but too many have an attitude, are oblivious to how to talk to a guest, and they want to be right as opposed to listening to what the guest is asking for. The hotel has a communication breakdown between departments and lack of proper follow up.
January 3, 2013
Rated 5 out of 5 by dollaroff Excellent service
Hotel provided excellent service during my stay over Labour Day. There was an issue with the phones/internet during the weekend (water flooding the server room) and the hotel kept all of the guests informed and provided them with an added bonus after the end of the stay which was above and beyond.
September 12, 2012
Rated 5 out of 5 by CaptainCanuck Staff make the difference
Excellent team at this hotel - keep me coming back.
April 14, 2014
Rated 3 out of 5 by tim347 room value not up to parr
Although my room was clean, my view of richmond st and dirty construction site from rm 850 was not as spectacular as my friend in rm 755. In fact for the same price I was issued a closet in comparison. I was told upon initial reservation I would be receiving a larger room. It was adaquate at best.
December 3, 2012
Rated 4 out of 5 by GEMM Review
HVAC did not work properly. Room got too warm and did not respond to thermostat setting.
April 9, 2014
Rated 3 out of 5 by Jackie333 Hotel is too busy.
The alarm clock in the room went off in the middle of the night. The staff should check in advance to make sure that the alarm is not on. I left my blackberry charger behind. I called right away, but no effort was made to find it.
WhenI arrived I had to wait quite some time for the valet parking.
January 30, 2013
Rated 5 out of 5 by handon1234 Ice Storm 2013 - Meeting the need
The Sheraton Centre stepped upto the task of a very difficult situation for the city. The staff went above and beyond during a very tough time for the residents of Toronto. You should be proud of the staff who put an extra effort forward to make us feel at home during the holidays
January 2, 2014
Rated 4 out of 5 by Happytravelgal Good value, great location
The hotel is centrally located and close to most everything you will want to experience while in Toronto. The rooms are clean, staff are friendly and our trip was great. The only issue we had was trying to retrieve our car from the valet, which took 4 phone calls where the phone rang endlessly without being answered until we contacted customer service who put us through to another number to contact the valet. We were heading to an event in the area and needed our vehicle, so this was a bit of a disappointment which then resulted in our having to choose to either skip breakfast or miss the beginning of our conference, even though we had allowed plenty of time for both. The valet service should really have an immediate answer for the call, even if you have to wait the 20 minutes recommended for your vehicle. You are held hostage essentially because you can't get your vehicle yourself - no keys!
Overall our experience was a good one with just the valet issue. Just a warning to others that the 20 minutes you are told may not be sufficient to actually get the phone answered let alone your vehicle.
March 17, 2014
Rated 4 out of 5 by Phantomflight Features:
Hotel well located for access to business
locations, entertainment and landmarks.
However, on this stay, I was disappointed for three reasons:
No morning paper
Evening food at Club level, quite poor, breakfast food was good
February 23, 2014