Rated 4 out of 5 by Mary Great location
Nice clean hotel very well located downtown with access to stores and restaurants by a path but no free WiFi and 48$ for valet-parking!!!
March 18, 2013
Rated 5 out of 5 by MJK12 Toronto
Nice Hotel, Very Nice Staff
May 15, 2014
Rated 5 out of 5 by burlcoat2001 comfort
we always enjoy our short stay with Sheraton.The staff is always friendly and the rooms are always spotless and the location is fabulous
August 6, 2012
Rated 4 out of 5 by Mark62 Excellent Location
Loved the ease at which I could travel to local businesses without even going outside! Was able to get to the bus terminal the same way.
February 13, 2013
Rated 3 out of 5 by Swissms14 Nice location but rooms are average
The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working.
December 24, 2013
Rated 5 out of 5 by fannie this hotel so close to what's happening in t.o.
Always stay here in toronto . Feels like home heard another guest comment on that too. staff go out of their way to accommodate always.
August 29, 2012
Rated 4 out of 5 by businesstraveller The hotel has great staff
The staff is very responsive and very professional. I am amazed at how empathetic they sound and how quickly they respond. Outstanding.
February 16, 2013
Rated 5 out of 5 by Flyingtailor Great stay
Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here.
January 28, 2014
Rated 1 out of 5 by deb68 Disappointed
My bill was supposed to be e-mailed to me and I never received it. For two weeks I have left messages and have not received anything.
November 11, 2013
Rated 4 out of 5 by Roxie Room
I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room.
December 5, 2012
Rated 3 out of 5 by Joanne Hot tub pool area disappointing
Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm.
April 6, 2013
Rated 5 out of 5 by greed1964 Another great experience with DECA
The Sheraton provided, again, an excellent venue for this year's DECA Ontario competition. Our staff and students enjoyed their stay.
February 13, 2013
Rated 4 out of 5 by GEMM Review
HVAC did not work properly. Room got too warm and did not respond to thermostat setting.
April 9, 2014
Rated 2 out of 5 by TK6868 Not a great experience
I booked this hotel under a corporate partner rate and am a little surprised at the lack of acknowledgement of being a corporate partner. Check in was quick but not overly welcoming. I was asked if I wanted to pay for an upgrade which is odd in my hotel experience. I received limited information about the property.... still don't know where the gym is.
My room was a good location however the room itself was very worn out. Carpet had several folds in it, desperately needs to be replaced. The hairdryer is actually a hazard, you have to turn it on by plugging it in and off by unplugging it. ?? The tub was badly stained. one of the lamps is burnt out and the air conditioning is behind heavy curtains so the only way to cool the room is to keep the curtains open. ?? as noted my room was a good location however my floor was full of teenage girls and I seemed to be the only person on the floor not with this group. Loud and annoying. Yes I could have moved but I was already unpacked and had work to get done before I noticed the extent of the poor quality. When I called down to get a cork screw as there is not one in the room, it took a second call and a total of an hour to get it. I will not be recommending the hotel on my corporate travel site as clearly my Company's business is not very valuable.
May 23, 2014
Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
April 14, 2014
Rated 4 out of 5 by Formula1 staff was very attentive to my needed and requests.
I had a special request and staff made it possible immediately.
April 25, 2014
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
May 18, 2013
Rated 5 out of 5 by Waqar staff and location
front desk staff very helpful and location is ideal for family. in my case i get three cards
kids , and us enjoy on our on space.
June 17, 2013
Rated 3 out of 5 by peggy58 TV and washcloths, noising fan
The up and down button did not work on the TV and there were no washcloths in my room. The fan on the furnace made alot of noise.
March 11, 2013
Rated 4 out of 5 by Nick63 This hotel was good overall
My one quibble would be with the internet connectivity. Even when paying the per diem fee, connection was spotty and unreliable.
September 23, 2013
Rated 1 out of 5 by darl not an impressive stay at all
food was very unsatisfactory and overpriced
the parking costs $ 55 per night and a car rental is only $35 how ridiculous is that
February 11, 2013
Rated 5 out of 5 by JoeM Executive Club Lounge
The lounge was outstanding - great hospitality, food and drink, atmosphere and view of the city. Look forward to visiting again.
June 7, 2012
Rated 4 out of 5 by Maxiejuly Most comfortable bed
I stayed in the richmond tower and it is in need of renovation. But my double bed was the most comfortable bed i have slept in.
October 2, 2013
Rated 2 out of 5 by ar201047 Nice Lobby but rooms need upgrading
The rooms definitely need some upgrading. Furthermore, the rooms need more electrical outlets/plugs that are easily accessible.
May 29, 2013
Rated 2 out of 5 by Trever123 Thank goodness for the staff
After arriving on a red eye flight I checked my bag as the checkin time was hours away the staff was very helpful . I was asked if I wanted to select the option of an extra 500 star points a day for no maid service I said I would think about it and report back once making a final decision as I had a room with 2 double beds after thinking about it I decided on 2nd day to choose the option and was advised I couldn't get the 500 points for day one even though the maid hadn't cleaned the room but it was already " scheduled" I said forget it I don't eamt to trouble you and my room was not cleaned my entire visit but I want to crystal clear that was at my request daily to the maid I advised her I didn't require it she offered towels shampoo etc I took what I needed daily . My next comment goes to the room 1021 I have stayed in many SPG PROPERTIES in the world and was time a platinum. Member before family obligations restricted my travel. The carpets were filthy and not from not vacuuming but needed to be professionally cleaned or in my opinion replaced. I also discovered that the shower didn't drain and ever time I showered I stood in 6 inches of water ..... Disgusting I didn't advise the hotel but left it in my comment card upon checking out . I would like to say the best part was the staff particularly the BNB staff ( Rudy ) and Philippino gentlemen working the bar and in general all the staff in the entire restaurant and ate there frequently
June 15, 2014
Rated 5 out of 5 by Misty prime location
hotel was in prime location within walking distance to all major shows and dining,shopping
March 31, 2014
Rated 4 out of 5 by Kids04 A good conference venue
Conference logistics were well managed
May 5, 2014
Rated 4 out of 5 by Formula1 great stay
as always great stay!! staff helpful and attentive
April 29, 2014
Rated 3 out of 5 by Frenz dissapointing room temp
I did not sleep during my 1 night stay due to the air climate control (new update?) as the room never got below 80 degrees.
September 5, 2013
Rated 3 out of 5 by Cris8 Adequate
The room had limited amenities.
The wait for a fridge was long.
There was a 20$ charge for it.
August 19, 2013