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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.5 out of 5 by 1897 reviewers.
Rated 1 out of 5 by Horrible Experience During my stay last weekend, everythig went wrong because the staff made several mistakes on my reservation. First they lost my room and name in the system. when I arrived, my second room wasn't ready yet and they said they would call my cell in an hour when it was clean. 2 hours later and no phone call, I called the front desk and they said they had the wrong number. A maintenance person let himself into the second room and used the bath May 1, 2014
Rated 2 out of 5 by Needs Improvment Overall I must say that my stay was disappointing. I was here for a conference and we received a government rate but I am aware of the regular rate and this hotel is not nearly to the standard it needs to be for the price. I have stayed in many places in downtown Toronto (will refrain from mentioning competition) as I am a frequent traveler to Toronto and there were a lot of things missing. Here are some examples, there's nothing ground breaking here just not what you would expect from a high end hotel: - there were stains on my bed skirt, - stains on the wallpaper in my room - my bathroom curtain smelled mouldy - the bed itself seemed quite old and had squeaky springs There is also the issue of having the room service menu and other hotel information on the tv not printed in a booklet available in the room. Not helpful. You have to stand there and wait for the pages to turn to find out about things like where is the fitness centre? How do I use the phone? if you want to see the the room service menu you have to wait for it to appear. If you want to see the previous page - too bad you have to stand there and wait for it to come around again. The fitness centre is nice, but the signage getting people there through the construction zone needs to be vastly improved. Last and most importantly, the staff at the front desk are rude. They approach you like they are either bored or unimpressed with your arrival and that they would rather be doing something else. I had the chance to see a few interactions at the front counter and it seems that all goes very well if you are a Starwood Member or some kind of elite guest. If you aren't then you are treated like an inconvenience. It's a challenge to running such a large hotel, I hope the management is up to ther the task of doing what needs to be done to ensure a quality experience for everyone. April 30, 2014
Rated 3 out of 5 by Good, not great Good location in the center of Toronto. Paying quite a bit for a room and experience that needs improvement. Check in was extremely slow - waited in line for nearly an hour with only 4-5 guests in front of me. It should not take that long to check guests in. Upgraded to club level. The room was comfortable but walls were extremely thin and so could hear everything the neighbors were saying and doing. The wallpaper was old and peeling in a few places and the bathroom needed updating. The food on the club level was mediocre at best. However the lobby was quite nice and the bed comfortable. April 30, 2014
Rated 4 out of 5 by Clean and Comfortable and Close to Everything Clean and Comfortable and Close to Everything April 30, 2014
Rated 4 out of 5 by great stay as always great stay!! staff helpful and attentive April 29, 2014
Rated 4 out of 5 by This hotel is in a great location Staff and location were terrific. The hotel itself has seen heavy usage with some of the rooms looking a bit tired April 29, 2014
Rated 5 out of 5 by Excellent Location and Parking Excellent hotel, friendly and efficient staff. Parking at Green P (city hall) inexpensive and a walk way from the lower concourse. April 29, 2014
Rated 1 out of 5 by Best days are behind it This hotel was run down. The carpet in our room was very stained, there was dust on all surfaces, a hand print on a mirror was there when we came and there several days later when we left. There was no wifi in the room, a major disadvantage, and getting a cab on weekend nights was difficult with no help from the staff. Also, they had signs up in the room asking us to keep our curtains shut all day due to work being done on the windows. We won't stay at this hotel ever again. April 29, 2014
Rated 2 out of 5 by Dissappointing Arrived at hotel to find it under construction which impacted ability to sleep. Room was very small and a bit dusty. Could not hang clothes in closet without closing and locking safe. Paid a ridiculous amount for room service only to receive cold food. Very little information on hotel services/amenities available in room. Food served at conference I attended on site was insufficient for number of delegates and not very tasty at all April 29, 2014
Rated 4 out of 5 by Welcoming staff People at front desk and on 43rd floor are friendly and devoted to excellence. The staff make you feel like you were home. It is high quality service. April 28, 2014
Rated 1 out of 5 by Needs some serious improvement! Granted, I'm been spoiled by Asian Starwood properties, by default as a platinum member, I would have least gotten an upgraded room at a North American property. In addition, I would have had a welcome note from the general manager, a bowl of fruit, wine or some snacks. I was put in a standard room when I checked in and I haven't been in a standard room in over three years. I stay at Starwood properties on average 75-100 nights a year. The standard room had a broken phone, no alarm clock and a sad robe in the closet. I asked the next day if I can be upgraded to a better room and they put me in a club room. They raved about how it had more amenities like more toiletries, a bathroom and slippers. It did have an alarm clock and a working phone but it didn't have a bath robe, slippers or any real differentiating characteristics, other than being on a higher floor and having an alarm clock. The fact that I had to ask for the upgrade was pretty disappointing. I also had a package delivered to the hotel and normally that's in my room waiting for me. I had to call about the package to make sure it was delivered to my room. Furthermore, I asked for a wake up call on the next night and I never received the call. This happened twice and it caused me to be late to a meeting. I've asked to be upgraded again but they keep telling me that no more rooms are available. I'm here two more nights and I am debating in switching to another property. It's just not at the standard of 99% of the Starwood properties that I usually stay at. I expected better treatment, especially as a loyal Platinum member. April 28, 2014
Rated 3 out of 5 by Sheraton Centre Toronto Hotel I have stayed at this hotel extensively for the past several months for business, it's like my second home. The hotel is conveniently located in close proximity to shopping and many local attractions like the CN Tower. The staff is always wonderful. If you visit the Club Lounge on the 43rd Floor and you need anything Blesilda will go out of her way to help you. Myra, The Front Desk Manager like Blesilda also loves helping people. I thank them both for all the help they have given me whenever I have an issue which is not very often. April 28, 2014
Rated 4 out of 5 by Very comfortable, super pool and sauna The room was very comfortable (excellent comforter etc. as with all Sheraton Hotels) and the pool is one of the nicest hotel pools in Toronto; the sauna is superb! All in all a wonderful stay (business trip). Two minor gripes: charging for WiFi seems outdated and exorbitant and at the room rates, breakfast (even if simple) should be included. But staff excellence and central location combined with pool and comfort are a winning combination. April 27, 2014
Rated 4 out of 5 by Always a good place Hotel is a standard for me while in Toronto Financial District. Staff is courteous, and hotel is always clean. Fitness room is awesome. April 27, 2014
Rated 1 out of 5 by This hotel needs a major renovation The hotel is tired. The service wasn't good (long waits for check-in; no answer when calling the front desk etc.). One of the beds in our room was broken so my husbsnd's sleep was seriously affected. The food quality was poor. The location is great but I would not recommend this hotel until it is renovated. April 27, 2014
Rated 5 out of 5 by Excellent as Usual The Sheraton Centre is our favourite hotel in Toronto. The rooms and services are always top notch and the location is unbeatable. April 27, 2014
Rated 5 out of 5 by Always meets or exceeds expectations Great location and exceptional value. This hotel consistently meets or exceeds my expectations. Well done! April 26, 2014
Rated 3 out of 5 by BNB Restaurant Very poor service by waiter, food was good. Need face cloths in rooms. Really miss the service of having a fridge and bath robe provided. April 25, 2014
Rated 4 out of 5 by staff was very attentive to my needed and requests. I had a special request and staff made it possible immediately. April 25, 2014
Rated 3 out of 5 by Tired and Dated The rooms are tired and dated and could definitely use some updating. The rooms were very warm and the cooling did not work. Cleaning leaves little to be desired. We found a used bar of soap in our shower and personal effects under the bed from a previous guest. I would not use this hotel again. April 25, 2014
Rated 4 out of 5 by Check in was difficult When I made the original reservation I mentioned that I had a gift certificate from my daughter. Apparently this threw everything for a loop on arrival. The reservation was made but there was no room rate and much discussion took place in the back office with "the manager". We were left standing looking like we had done something dastardly or illegal. While we stood there I heard others being told they had free wifi or an upgrade etc. While I have a SPG card, it meant virtually nothing and nothing out of the ordinary was offered. In the end we received a room rate of $195, a discount form $249. But the embarassment and wasted time was not worth the $50. I will advise my daughter to never buy a gift certificate again, it seems to confuse such a large organization. April 25, 2014
Rated 5 out of 5 by Great Hotel with Great Location Great Location, Great package deals that include parking, friendly and helpful staff, Modern and well kept! April 24, 2014
Rated 2 out of 5 by Toronto Downtown Sheraton Gone Downhill Unbelievably rowdy guests both nights of stay (even after a floor change) Couldn't maintain a comfortable temp in room Problems with plumbing (toilet not flushing, sink/shower not draining) TV kept losing signal every 15-20 minutes On the plus side - very courteous staff who gave us credit for a night Sheraton - it's time to up your game! April 22, 2014
Rated 3 out of 5 by Hotel stay Customer service was excellent. Chris at the front desk was awesome. The room itself was poor. The vent blew out cool so room never warmed up. No ventilation in bathroom. Wallpaper was peeling in bathroom. Flat screen tv was bad. Picture screen kept pausing during programs for multiple channels. We liked the underground city, plenty of food choices and shops, just room poor. April 22, 2014
Rated 3 out of 5 by Could be better The room temperature could not be controlled to a comfortable temperature due to the HVAC system's age. The system for the Hotel could be set to heat or cool for the entire hotel. my room temp was 77 degrees and could not be adjusted any lower. A fan was provided which made sleeping OK but not comfortable. The lack of cooling also made the large meeting rooms very warm. The food at B&B was bland and overpriced. They did have a fair selection of beer on tap, some local brews. The potential to be an excellent hotel is very doable. They have a great friendly staff that is focused on customer needs but they are limited by what they have to work with. April 21, 2014
Rated 5 out of 5 by Excellent Family Stay Excellent staff made this 4 day stay even better. great location with tons to walk to all around. Have not been here for a stay in over a decade and will return way sooner. Great facility and excellent Sheraton Lounge! April 21, 2014
Rated 4 out of 5 by met expectations Always looking for a clean, reasonable priced hotel for family when trips are made to Toronto. I think we found our hotel. Located centrally downtown, everything in walking distance, perfect. Was treated execptionally well, first impression was good for the whole family, thanks. April 20, 2014
Rated 3 out of 5 by Expensive Very expensive - fees for everything. Recommend finding alternate housing and dining. April 19, 2014
Rated 1 out of 5 by Noisy and poor service Our stay was ruined by a very noisy party going on over the weekend in the room next door. There were lots of people in there and repeated phone calls to the front desk were unanswered. Eventually, we did get hold of someone who promised to ask them to quiet things down but nothing happened. We got no sleep and the solution of the management was to give us a few meaningless starwood points. Poor service. April 19, 2014
Rated 5 out of 5 by Visiting AMC at Toronto I attended the AMC conference in April 2014. The location of the hotel is next to Eaton Center in downtown Toronto. So it is perfect. I had a nice room on the 24th floor. The room was in excellent condition, everything very clean and tidy, nothing to complain at all. The bed was very comfy, too. The conference was in the ballrooms of the hotel. The rooms where great and the services, too. The overall experience was very good. You might pay a premium for the hotel but it is worth it. April 18, 2014
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