Rated 5 out of 5 Awesome Experience
This hotel was magnificent. One of the best hotels that I have ever stayed in I wish I remembered the lady name that was checking me in, my flight landed very late and she made my check in process very easy and swift. The Sheraton Centre Toronto Hotel customers service is second to none.
April 22, 2015
Rated 5 out of 5 by Sophie3235 Excellent Concierge Staff
On a recent stay, I was very impressed by the friendly, helpful and accurate information I got from the concierge staff. Their knowledge and suggestions made my stay go from average to excellent.
April 22, 2015
Rated 5 out of 5 by SillySmiles Excellent Overall Experience
Our family thoroughly enjoyed our visit to Toronto thanks to the hospitality at the Sheraton. The hotel was clean and comfortable and the service was exceptional.
April 21, 2015
Rated 5 out of 5 by Mustang7 Nice to Return to the Sheraton Centre
Hotel has been renovated. Very enjoyable room. Great place to stay in downtown Toronto. Look forward to coming back again in the future.
April 20, 2015
Rated 5 out of 5 by kinnyg Always feel welcome
I am platinum and a very frequent visitor to this hotel, about 10 visits per year. The staff are, of course, always friendly, welcoming and eager to make me comfortable, as in all Sheratons. This hotel, however, exceeds that standard. In particular, Blesilda Pagoa, Aravind Murthy and the entire team in the stunning Club Lounge do a super job of ensuring a comfortable stay. Biesilda makes a point of getting to know the personal preferences of the most frequent visitors. This is a very big hotel and very occasionally things may go wrong, but a call to Blesilda or Guest Services results in quick action. The renovations currently in progress are welcome. I visit for both business and pleasure, and, particularly recently, it keeps getting better.
April 18, 2015
Rated 4 out of 5 by Richelle47 Staff is excellent! Makes you want to go back!
Brain C. at the front desk is probably the most attentive personnel in any hotel that I have ever stayed in. He remembers you even if it's been months between stays.
It is refreshing to know that in today's world, Sheraton takes pride in having the best customer service
April 12, 2015
Rated 3 out of 5 by navable Poor Service
I have stayed at this hotel a number of times due to proximity to work. While the rooms are comfortable and the hotel is very close the shopping districts, nightlife, business district and transit - the service is terrible. On this specific stay - I arrived with my husband and the line for regular guests and preferred SPG members was about 20 guests long. The staff at all four counters continued to serve gold/platinum members while the line on our side grew. A number of people voiced dissatisfaction and we were told that gold/platinum members get priority over all others - which I understand now as a gold member myself but at least one counter should have been offering service to the rest of the guests. Further - when we tried to explain this to the lady who checked us in - she was dismissive and rude. When we asked for a manager - she offered us a free bottle of wine instead of trying to rectify the actual issue. It took us about an hour to get to our room. Perhaps it was an off night for the Sheraton but our in-room meal was terrible with the food cold. The food options are not the greatest but there are a number of restaurants within walking distance and I would recommend eating outside of the hotel. When I'm stuck - I do still go back to this hotel but if possible - I book other options when I need to stay in the city now. i have stayed at many SPG hotels but feel that this one has the worst service.
April 7, 2015
Rated 5 out of 5 by randywannabe mirvish package
staff was very friendly a very pleasant stay
April 6, 2015