Rated 4 out of 5 by Vinsim01 Staff are attentive and considerate
I would like to say how much we appreciate the kindness and wonderful service we have had over the last few years in your hotel. Of special mention is the staff in the Club Lounge and in particular, Blesilda Pagaba, who always makes our stay very special. We were particularly touched this last visit in June when our daughter was given a box of chocolates for her university graduation. We return often to Toronto and staying at the Sheraton Downtown is our home away from home. Thank-you again!
June 18, 2014
Rated 1 out of 5 by lorry72 This hotel is just a bed factory
Not impressed at all. The only good thing was the room which was clean and tidy. One small bottle of water for one person, although there were two of us, no tea just coffee and no complimentary biscuits or fruit or anything special. Window showed it's lack of once a year cleaning and although we had independent room air con, there was another wall vent which we were unable to control and poured out cold air all night . Parking shocking and expensive so don't take your car! Staff rather grumpy. The only two bars/bistro on sit was in the foyer and cost fortune or a faux irish bar with miserable and unfriendly staff; the small café was closed early so no chance of a coffee. Internet in your room if you want to pay for it or free downstairs but limited. Not good enough.
September 2, 2013
Rated 3 out of 5 by mtmorgan Air Quality and Temperature
I was in a constant state of heat without the ability to reduce the temperature in my room. Upon calling Guest Services an engineer was sent to my room and he simply turned off the heat at the wall thermostat, closed the air vent on the wall and handed me a fan which I had on constantly for 4 days. The fan moved air around but could not lower the room temperature or supply fresh air to my room. The windows could not be opened. I would rate this room completely unsatisfactory based on the air quality and temperature.
March 7, 2014
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014
Rated 2 out of 5 by mthomas16 Still very dirty - three strikes this year...
This is the third time I've stayed at the Sheraton Centre Toronto in the past year. After writing my last review about how unclean the rooms were, I was invited to come back and try them again. I did and the room I was in was even worse. Dust everywhere, the room temperature was ridiculously hot. Maintenance was called and couldn't fix it. And the bathroom was deplorable. I understand missing a hair or two, but there over 35 hairs all over the floor/counter/bathtub. Just disgusting. Not going to ever stay there again.
August 29, 2013
Rated 2 out of 5 by Jason415 short stay
Thankfully. Check-in line was longest I have ever seen at a hotel. Used my gold status so OK, but still. First room I was put in was very filthy and disgusting - I really can't believe that this room would ever be used for a hotel guest, never mind a frequent SPG guest. Because the carpet was soaking wet, I requested a new room and was fairly quickly given a new room - much better, but a/c worked only average, and temp was very hot. Tried asking a few questions for guest services, but half the time only got voicemail.
May 29, 2012
Rated 4 out of 5 by smithed not as quiet as I would have liked
Since Toronto is a city, I didn't expect a real quiet hotel, however I was very disappointed with how noisy our room was. We were in 4224 right on the other side of the elevators. We could hear the cables from the elevators all day and night. I can't believe a hotel would have a guest room in this location.
Everything else was great. The woman working at the desk on club level was fabulous and the man who checked us in was equally pleasant and professional. The fruit and veggies on club level were fresh and delicious.
July 4, 2012
Rated 1 out of 5 by us3r twice now.. and both times have had a bad experience.
one of the times, being the worst experience ive had with them, the closet in my room was leaking water through the ceiling.. i reported it and all they did was offer to pay for my dry cleaning. Like that would make it more convenient for me. I argued with them, and then they were willing to give me 50$ off my next stay in points on my spg card (Which they definitely did not honor).. i found that out when i checked into the hotel just this past weekend, and they even charged me more to get a room with a King size bed.
February 17, 2013
Rated 3 out of 5 by Travellinman62 Getting Disappointed
Have stayed at the Sheraton Centre Toronto often and have become increasingly disappointed.
Realized I had left some shirts in room's closet on last visit; immediately phoned hotel and spoke with someone who identified himself as a night manager. He said he would look into it and get back to me. He never did. When we checked in, we asked not to be beside an elevator or ice machine area. Guess what? Despite assurances from the front desk person, our room was right beside the ice machine room. Pop vending machine on 29th floor ripped me off. It was only $1 but still annoying.
Now, our room was nice with a lovely view of the CN Tower, the bed super comfortable, and the shower pressure amazing. But this location is not a cheap place to stay. And the people power seem to be letting us down.
June 1, 2014
Rated 1 out of 5 by Anonsmoker Smoking in a non-smoking hotel
I normally enjoy this property and regularly stay here. When I checked into my room, it wreaked of smoke. Clearly the person in the room before me was a heavy smoker. I asked housekeeping and the front desk when I checked in to have the room aerated with an oxygen machine that they use. They never brought one and said it was in use on the 18th floor. So much for a non-smoking hotel. I couldn't shower as the smoking was done in the bathroom. They weren't able to switch me to another room until the next day. As I have a tough time with smoking (my system shuts down), I just put towels on the floor outside the bathroom and literally didn't use my own bathroom but rather the public ones downstairs. Pretty pathetic. The next day's room was perfectly fine but that one night experience was really horrible and left a really bad taste (no pun intended) in m mouth.
July 27, 2014
Rated 5 out of 5 by nafiz256 Excellent service and great room
I was really pleased with the service from the Reception Desk. I politely requested for an upgrade and they obliged by upgrading me to a very nice room on a high floor with a great view of the city skyline. Moreover, when I went back to them for help, they remembered me by name - I would say that's very rare unless you are a VIP. The room was very spacious and had a separate living room area with its own washroom, closet, mini-fridge, dinner table, etc. Highly recommend this hotel for its location, rooms and service.
November 20, 2012
Rated 4 out of 5 by ChrisP Sheraton Centre
For the price during PDAC conference, the Sheraton is good value. Relatively convenient access to business district and shuttle service to the conference. Outstanding workout/pool facility, restaurants appropriate-although lacking a high end venue. Only complaint- when checking in was told my internet access would be waived in final checkout invoice- this didn't happen, and then advised only waived for Platinum level members-unfortunately I have not yet achieved their highest level. Cost is $17/day so be prepared.
March 6, 2014
Rated 3 out of 5 by Constance99 Long in the tooth
The Grande Dame is showing her age a little, but housekeeping could do a little more to help. Sure, the carpets in the halls and the rooms could do with replacement or, at the very least, a deep shampoo. But when my room was a combination of brown splashes on the outside of the bathtub, a non-operational bedside phone, a used (and very dirty!) bathrobe in the closet, no laundry service bag/paperwork, a bathroom sink that wouldn't drain... that's not all, but enough to convince me there are other options in the city.
July 5, 2013
Rated 2 out of 5 by Kermet04 I would recommend hotel but not restaurant or room service
The room was average
The room service was too expensive and the spinach/artichoke dip arrived cold and with stale "chips". When I called to say this I received another plate of heated stale chips but the dip was "warmed" . When the attendant arrived at the door he was argumentative and informed me I needed to ask for heated. Never has spinach dip arrived cold at any other restaurant as well the pita chips were disgusting. I was not impressed and returned that part of my order whole and never received compensations.
November 25, 2013
Rated 1 out of 5 by Murray001 Worst Stay Ever
For over 10 years myself and about 10 couple book the Sheraton for the first Boat Show weekend ... but it is unlikely we will again.
Several of us ordered King Sized beds back in the 2nd week of November 2012. Only 2 or 3 couple got a King Sized bed ... we didn't. The towels were not replaced Saturday for our stay Saturday night, the beds weren't touched. We left our things neat and out of the way for cleaning staff that obviously never entered the room.
I won't link their reservations page to my website next year.
January 14, 2013
Rated 2 out of 5 by Scootermc1 Really disappointing
This hotel is understaffed, dirty, and dated. My room looked dingy and worn. The shower drain would not drain properly (even though I complained to the front desk), several of the electrical outlets didn't work, the air conditioner worked poorly (hot in Toronto this week), and every time I went to the front desk to complain, the wait to speak to anyone was 5 people deep. Lots of construction in Toronto causing the rooms windows to be thick with dirt...couldn't see out of the room window very well. Surprisingly bad
August 23, 2013
Rated 5 out of 5 by gbrcurtis Pleasant Hotel - Careful Signage Lacking
Here for ASTM Meetings, where meeting were held in many different rooms, required ASTM's map and NOT ALWAYS the signage of the hotel to navigate the floors and hallways. Depending upon how you arrived at the Mezzanine Floor, you would not see that the locations of half of its rooms were not prominently displayed. For that matter, getting to the Mezzanine Floor appeared to be ONLY by a stairway, NOT an elevator.
Hotel Personnel were not always carefully helpful in this regard.
June 27, 2014
Rated 4 out of 5 by dph526 Pool
Enjoyed the outdoor pool area.
September 2, 2014
Rated 5 out of 5 by FlyDutch Stay August 26 - Sept 2, 2012
What a great location!! And what a great staff!! From the moment we checked in we had interactions with Front Desk, Bellstaf, Housekeeping, IT, Club Lounge and everyone went out of their way to satisfy our needs. Super friendly!! I also felt very secure when I entered the room one day and Housekeeping was in there and I had to verify that I was indeed staying in that room by swiping my key. Excellent!! I highly recommend upgrading to Club Lounge level for the additional benefits.. It made my stay so much better..
September 5, 2012
Rated 1 out of 5 by Vonnie22 Hotel was a let down for us
We were very disappointed with the hotel and the location of the room. There was a Jazz festival on right across from the hotel it kept us up with the loud music and also in the hotel there was doors getting banged closed.
The staff I felt was very unhelpful there was some issues with the phone card I had bought in the hotel on how to use it was told to read the back of the card I called the number on the back of the card was still not working so called the front desk was told to just call the uk and then they will ask for the pin code but this never happened i went to the front desk and asked how much was i charged for the call was told $2 then on check out I was charged $30 for a 5 min call to the uk.
I am a travel agent back in the uk and would not recommend the hotel.
June 29, 2013
Rated 4 out of 5 by shadow Comfortable Accommodations
Everything at the hotel was excellent excluding the parking. Complete disaster! Cars lined up just to enter the hotel entrance. We had to pass by twice because of the congestion in front of the hotel. We finally ended up parking across the street, which cost us considerably less anyway. $50.00 for valet parking is really extreme when it is such a stressfull environment just to reach the hotel door. I must say, all things considering, Overall, the staff and cleanliness of the hotel were definitely above average.
July 31, 2012
Rated 3 out of 5 by kim54 Some things to improve
I believe that a shower cap should be an automatic inclusion in the bathroom, but if not, if I ask a housekeeping person, they should be able to provide immediately, without telling me to call guest services. A dirty towel on the rack was not replaced. Air conditioning is extremely loud. Other staff was otherwise pleasant. As a business traveller, I would prefer not to have to pay for in-room internet. Any guest who is travelling on business and using corporate rates should not have to pay for in-room internet.
April 19, 2013
Rated 3 out of 5 by PCCC19 This hotel has problems
Outstanding location, but feels impersonal, despite the staff's efforts. Registration is slow, and through a mixup I wound up having to register twice for the same room. (At checkout, Brian tried his very best to make amends.) Saturday night was very noisy. TV service was flawed, and there is a charge for WiFi. Room decor seemed drab and old.
August 12, 2014
Rated 4 out of 5 by NigelB Return stay
I hadn't stayed at the Sheraton Centre in a while, due to the location of my activities in Toronto not being close to this hotel. I'm very happy we decided to stay here over a recent weekend.
Arrival was quick, given room options and got a nice room on an SPG floor looking downtown. Hotel was bustling, but the common areas were always clean and well looked after.
Had one meal here and the food service was excellent.
Overall a very pleasant stay and I will be back - just not as long between visits this time!
October 17, 2012
Rated 4 out of 5 by Cordraconis Pretty good, but...
While some staff were very attentive, others - particularly BnB were a little slow. Prices in BnB were also high, relative to other nearby outlets / restaurants. The hotel itself was pleasant enough, but a tad difficult to navigate around. The lack of restrooms on the main lobby floor was quite strange - some distance needed to be travelled to find one on another floor! Overall pretty good, but could do with just a bit more zip to give it the 'wow, that was a great hotel to stay at, I want to go back there'...
October 31, 2012
Rated 4 out of 5 by Pat7 True hotel experience
I had troubles with this hotel in the past and was never too keen to come beck, the big reason I did was for location.
My last trip had to change rooms due to a problem but the staff was accommodating and friendly.
I had to change rooms again this trip and still had an uncomfortable experience... I was ready to write off this hotel and stay somewhere else for my next visit until I checked out.
For the first time here the gentleman asked if I enjoyed my stay, I was frank and explained what happened... Without even blinking he offered to make things right and did so with professional courtesy,
He ensured my future visit.
Big hotels like this have there problems, 43 floors x how many rooms ensures this... Things can go wrong it is how the staff react that makes a true difference.
January 25, 2013
Rated 4 out of 5 by JackieP Hotel caters well to its customers
The hotel caters well to its customers. It is well located and the staff is very responsive. The hotel is showing wear so the upcoming renovation about which I read is needed.
August 26, 2014
Rated 4 out of 5 by Alchemist This Hotel has a Great Staff
I have been fortunate to have been able to stay at this hotel several times now. The staff at this hotel is the best that I have ever experienced in all my travels. This staff, from the room attendants to the lounge hostess, were expedient, responsive, friendly, and very helpful in seeing that any of our requirements were met. It is the people that make a business great and successful and with this staff that they currently employ, this hotel will provide the best experience while in Toronto.
May 19, 2014
Rated 4 out of 5 by Sunshine1 Great Location
For an early Christmas present I brought my Mom to Toronto to stay at your hotel, go to dinner and see War Horse. Also there was the nostalgia side b/c my Mom lived in the area when she was a teenager and she could point out what used to be there versus what is there today. It was a great getaway although short, and will have good memories of the fun we had here! Your location is within walking distance to yummy restaurants, amazing theatrical productions and a safe feelting while out and about. Thank you!
November 7, 2012
Rated 1 out of 5 by private disappointing
I was very disappointed by my experience at this hotel. There was no wireless internet in the hotel rooms, which is surely a standard amenity in today's business world; I had no hot water one morning and had to take a cold shower; and on two nights in a row, extremely loud parties were held in the room next to mine, and while security responded when I called, these events severely disrupted my sleep. (Both nights, after I called security and the party was shut down, it resumed within an hour and I had to call security a second time.) I was very surprised by all of this as my prior experiences with Sheraton and Starwood hotels in general have been extremely positive. I hope that you will work to bring this hotel to the standard that is generally associated with the Starwood name.
October 27, 2011