Rated 3 out of 5 Was a gem; now needs updates
Hotel is in fantastic location. Rates are competitive. However, our room was not up to standard. The sofa bed was unusable in that the mattress fell through the frame. The lamp shade was broken. The sound proofing was non-existent - we could hear neighboring guests snore and their telephone ring. Last fall, the restaurant had great food. It has changed menu and so has the quality of the food. This stay was disappointing and yet not inexpensive.
On the bright side, the staff were apologetic and tried to help. Received a second adult cot, after some delay. When I spoke with the front desk about my concerns, they took note. Let's hope it improves.
July 21, 2014
Rated 3 out of 5 by salfos This is my favourite hotel but this time wasn't as good
I have been staying at this hotel frequently for 10 years or so and love it; however this trip wasn't as good. I had a room with only 2 bedside lamps, the carpet was worn, the toilet kept on running too long and I couldn't open the window which has always been a plus for me. I realize that you are in the process of renovating but please bring back those awesome wicker rockers that were situated in front of the waterfall. It was a great place to relax after a day of shopping. Also please bring back the stem wine glasses in the bistro. Love the proximity to the Eaton Centre and the ambiance in the lobby
July 18, 2014
Rated 5 out of 5 by vkhanna Hotel has great Service
The staff is cordial and service is superb
July 10, 2014
Rated 4 out of 5 by Marrick Amazing staff, great amenities and best sleep :)
This hotel has all the amenities you are looking for: a big pool (can be used in both winter and summer), a fully equipped gym (one of the best gyms you can find in hotels in general) and most importantly it has the best mattresses for a very comfortable sleep.
The staff is amazing, very caring, very helpful and very friendly. after almost a year of staying at the Sheraton now, it's like my second family. Plus it's close to the Toronto downtown airport and very central, in the middle of the entertainment district, close to all food places and attractions. Very convenient and affordable for business travellers and people on vacation. I would recommend it for a comfortable and a pleasant stay.
July 14, 2014
Rated 1 out of 5 by D2154 Still problems
All of the guests in our party reported TV signal loss. Others reported door locks not working correctly, broken remotes, etc.
Our meeting room still had garbage in it from our meeting in June.
July 19, 2014
Rated 5 out of 5 by Canada007 Home away from Home
Obviously a hotel cannot replace the comforts of home, but the Sheraton Centre in Toronto is as close as it gets. Everyone is so accommodating and friendly. The hotel is very clean and the services are commendable. In addition, the hotel is consistent in this service as in the 18 years that I have been staying here, I have never had a bad experience. Thank you for making every trip to Toronto my home away from home.
July 17, 2014
Rated 2 out of 5 by ScottH56 Room had bad odor, toilet ran
Room smelled bad - perhaps was a former smoking room or the air conditioner really needs to be cleaned. The toilet ran all the time.
July 19, 2014
Rated 3 out of 5 by JoDun had better
Have not been to this Sheraton for a few years and found it very pricey and a little run down. I miss room service, but love the convenient downtown location, and found my bed lumpy and saggy in the Richmond Tower.
July 18, 2014