Rated 2 out of 5 by picker returning
my wife and I have used the sheraton for the past 3 years. We feel the service has gone down hill staff not as friendly the push you through feeling as in cleaning staff knocking on door at 8:30 am on sat the 22nd of this month also no complementry water in room, the clean rating of room a 4 at best bed skirt filthy dusty furniture
I have started looking else where for my future stays.
this is not a cheap hotel I expect more for my dollar
March 23, 2014
Rated 5 out of 5 by DDD1971 Great value
I stayed at this hotel 80 nights last year and 50 night so far this year. The staff are what makes this hotel great! The building itself shows its age, andthe rooms could be cleaner (I found them very dusty) and the executive lounge snacks are very repetitive (of course I stay here a lot!)m but the staff are friendly, courteous, helpful, and treat me like an old friend. Specifically, I want to call out Lily at front desk/reception, and Blesilda in the executive lounge, In fact all the executive lounge staff are great!
April 9, 2012
Rated 5 out of 5 by LUCY Conference Facility
This location was an awesome for our annual conference that we had this past week. Location was good. The staff and management very helpful, friendly and most attentive to all our needs throughtout the conference.
For people coming from out of town had alot of attractions, restaurants and great shopping close to the Hotel
Keep up the great work!
June 23, 2014
Rated 4 out of 5 by TomKat2014 Refuge in the city.
Loved the waterfalls garden. A beautiful oasis in the big city. No traffice noise. My wife says the garden needs lots of work although she admitted that it has great structure.
BnB restuarant was great for a relaxing drink and had a very good breakfast on sunday morning.
Valet parking is expensive.
Great room with a good view and a great bed.
June 23, 2014
Rated 5 out of 5 by Robert34th Excellent Stay
I spent 3 nights at the Sheraton. I really enjoyed my stay for many reasons. The location is perfectly situated with easy access to anywhere i was going downtown.
The staff were friendly and helpful. I asked for a high floor upon checking in and they were quick to accommodate my request. The view looking south from the 34th floor was spectacular.
I used the fitness centre every morning which was very well equipped.
Overall it was an excellent experience and will look up the Sheraton for my next stay in Toronto.
February 9, 2013
Rated 1 out of 5 by DavidH2014 not enough staff
from check-in to check-out, every operation is understaffed. Is there a labor shortage in Toronto? Restaurants take an hour to get water.
June 26, 2014
Rated 5 out of 5 by Charlesstancer Excellent Family Stay
Excellent staff made this 4 day stay even better. great location with tons to walk to all around. Have not been here for a stay in over a decade and will return way sooner. Great facility and excellent Sheraton Lounge!
April 21, 2014
Rated 3 out of 5 by mmmmk Below expectation
reservation for two, but the room equipped for one ... no minibar ... old furniture ... very expensive parking and it should be included free for costumer .... very very poor breakfast , I was in 2 stars hotel and the breakfast was much better ... really I feel upset because this is Sheraton and the reality is not related to this big name
June 22, 2014
Rated 2 out of 5 by MaMiche Recent Stay
I've stayed at many other Sheraton and this one did not meet my expectations.The check in line was very long with only 3 individuals at the front desk. Although my room was a nice size, the AC worked intermittently and the water was either ice cold or tepid; the fixture in the shower was stripped and very difficult to control. I called guest services on a daily basis and a fan was sent to my room. When I asked to be moved to another room, i was transferred to the front desk and the call never answered.
June 4, 2012
Rated 1 out of 5 by Carol1981 The hotel room was a disappointment.
The hotel rooms were outdated, carpet was disguesting, there was mildew in the bathroom. Floor had the smell of carpet cleaner, construction on floor. Not impressed. The conference area was good, bathrooms were clean.
June 24, 2014
Rated 5 out of 5 by Armanda Home away from home
I love staying at this hotel. My favorite place is the Club Lounge where the staff is super friendly, very accommodating, and they always make you feel welcome. Truly a place to be when in Toronto.
April 17, 2014
Rated 4 out of 5 by Chitosanling This hotel is convenience
This hotel has a great location - close to many tourist attractions that's within walking distance. Bed was okay but room is somewhat outdated. I was somewhat disappointed that the hotel charged guest for wireless service when it claimed as a conference hotel.
June 23, 2014
Rated 4 out of 5 by jqihe862 Can Club Lounge have more food?
Hotel room and bed is comfortable. Sleep well. I found the food for breakfast and happy hour time in club lounge is kind of simple. and there is no ketchup. I wish they could provide japanese sushi, korea noodle, chinese congee. these will not cost more if compare with what they have now. As I can see, guest from global and expect club lounge can have all kinds of foods.
March 25, 2014
Rated 3 out of 5 by John59 Nicely located
This hotel is located close to great restaurants, shopping, and theaters. My complaint is that, as a returning Platinum Guest, our status was not recognized. We were there on business and were put in the smallest room (3036) I had ever seen. You would trip over the chair when you got out of bed. The club lounge is always very busy in the morning. You feel as though you are lining up at a cattle call for some fruit and grains. I really like the hotel but am disappointed with this stay.
December 1, 2013
Rated 5 out of 5 by Steelers The front desk staff is exceptional
When I checked into the hotel I was greeted by Brian at the front desk. Even though I had lost mt Gold status as I a Starwood member Brian noted the number of times I had staid in the hotel over the years. He wanted to be sure that I still felt like a gold member and gave me an upgraded room and was extremely accomodating on assiting with anything I needed. The room had a tremendous view and the contiental breakfast was a great convience for myself and wife.
Brian thanks for a great job
November 20, 2011
Rated 3 out of 5 by Brian7803 This hotel has great location.
I understand the Sheraton is going through a lot of improvements but amenities such as air conditioning should not be sacrificed. My associate's a/c was out the whole week (Richmond #750) and the bathtub took a long time to drain. The 7th floor in the Richmond tower smelled damp and moldy. Disinfectant sprays made it worse. My room (Queens #545) was comfortable and the room service was good. Only problem was a toilet that took a long time to fill. Friendly, polite staff. Our conference rooms were adequate but too far from washrooms.
June 9, 2014
Rated 3 out of 5 by Millertime Reservation was lost
I called the line to make a reservation and when my wife got to the motel, they cou;nd't find my reservation. it took 3 phone calls and 2 bills to get this straightened out. It caused a huge disruption to my day.
June 23, 2014
Rated 4 out of 5 by Angela24 Sheraton Centre
As part of the CPA Conference, I was delighted to be staying at the Sheraton, my only concern was that the downstairs ballroom was absolutely freezing on June 18, 2014. We spent most of the morning there, plus had lunch, plus dinner, I was frozen for the duration. I had asked two organizers of the CPA Conference to ask Hotel Mgmt to make it warmer, as I was not the only one who was freezing and nothing happened. Then Thursday morning as I was standing in the Lobby just shivering due to the cold, someone from the Hotel asked how my experience with the Hotel was. I told this nice young lady everything was great, except for the "freezer" downstairs where we spent most of our time and asked her if she could get the air conditioning to turn off. That afternoon it was warmer and by Friday it was great! I wish I would have talked to Hotel staff earlier, then I may not have caught my sore throat and most likely would not have had a horrible flight due to the sore throat becoming a full on summer cold. I would like to take this opportunity to thank that person and the hotel for making the environment more pleasant for me and quite a few others.
June 24, 2014
Rated 2 out of 5 by Grummy Not impressed
My husband and I stayed at his downtown hotel prior to surgery at St. Michael's hospital. The location was very convenient and looks fabulous from the street but after viewing the room with stained carpeting, I was hesitant. The night proved to be a sleepless one with the heater rattling until my husband got up to put his shoes on it. The morning wasn't any better with little water pressure. Certainly not what we were expecting from a Sheraton Hotel. We won't be returning there.
January 24, 2012
Rated 1 out of 5 by SPGPltNJ Needs some serious improvement!
Granted, I'm been spoiled by Asian Starwood properties, by default as a platinum member, I would have least gotten an upgraded room at a North American property. In addition, I would have had a welcome note from the general manager, a bowl of fruit, wine or some snacks. I was put in a standard room when I checked in and I haven't been in a standard room in over three years. I stay at Starwood properties on average 75-100 nights a year. The standard room had a broken phone, no alarm clock and a sad robe in the closet. I asked the next day if I can be upgraded to a better room and they put me in a club room. They raved about how it had more amenities like more toiletries, a bathroom and slippers. It did have an alarm clock and a working phone but it didn't have a bath robe, slippers or any real differentiating characteristics, other than being on a higher floor and having an alarm clock. The fact that I had to ask for the upgrade was pretty disappointing. I also had a package delivered to the hotel and normally that's in my room waiting for me. I had to call about the package to make sure it was delivered to my room. Furthermore, I asked for a wake up call on the next night and I never received the call. This happened twice and it caused me to be late to a meeting. I've asked to be upgraded again but they keep telling me that no more rooms are available. I'm here two more nights and I am debating in switching to another property. It's just not at the standard of 99% of the Starwood properties that I usually stay at. I expected better treatment, especially as a loyal Platinum member.
April 28, 2014
Rated 3 out of 5 by Walt67 Could be better
The room temperature could not be controlled to a comfortable temperature due to the HVAC system's age. The system for the Hotel could be set to heat or cool for the entire hotel. my room temp was 77 degrees and could not be adjusted any lower. A fan was provided which made sleeping OK but not comfortable.
The lack of cooling also made the large meeting rooms very warm. The food at B&B was bland and overpriced. They did have a fair selection of beer on tap, some local brews. The potential to be an excellent hotel is very doable. They have a great friendly staff that is focused on customer needs but they are limited by what they have to work with.
April 21, 2014
Rated 2 out of 5 by Travel0314 Need training/Improvement
Water glass from prior guest was sitting outside my room for my entire stay, Tuesday to Friday
Valet parking staffs were rude and felt like they are doing me a favor. Calling down for my car and no answer. At one point they can't find my key.
Most of the channels on TV have no signal.
I didn't complaint to the front desk because always a long line up.
March 22, 2014
Rated 4 out of 5 by jqihe862 still need to improve
hotel is old, but keeps well. location is very good.
Breakfast and happy hour in Club Lounge is kind of simple, not too much to eat. And there is no ketchup in the club lounge.
When I check in, I don't feel welcome as a Platium Member. I am expecting to hear something like "welcome back" and "Thanks you for being the Platium member of SPG". But there is no greeting at all.
March 16, 2014
Rated 5 out of 5 by Nbarch The staff at the Club Lounge was amazing
I have been going to the Club Lounge for close to 6 months.
The staff at the lounge has given more than great service.
They always greeted me with a smile and always made sure that my stay was as enjoyable as can be.
When there were ( minor ) issues with my stay, the staff always ensured that it was resolved in a timely manner and followed up to make sure that the remaining part of my stay met my expectations.
If I am to come back to Toronto, I eould not chose another hotel.
February 7, 2013
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 3 out of 5 by Shaloze Dissappointing at best
Very overrated and overpriced. Old, musty, not very well maintained and most of the staff outside of housekeeping and room service were rude and snobby
June 23, 2014
Rated 1 out of 5 by marcgee Just Sad...
This Hotel has taken a turn for the worse since our last stay. We addressed our concerns with Abbigail (sp) upon departure. From check in to check-out and all that is in between was an issue. Starting with our credit card being tagged for over $800 for a 1 night stay, no heat in our room(s) - no way to reach the front desk (always busy signal/lineups or just no answer) on 4 occasions - mold in the pool area (have photos if req'd) - to refusal of a min. late check out.
February 11, 2013
Rated 1 out of 5 by Binrob62 Hotel does not meet high Sheraton Standard
Hotel does not live up to the Sheraton name. Toronto is a world class city and deserves to have a top shelf Sheraton hotel. Rooms are outdated and badly in need of renovations. More like a motel rooms in my opinion. Alarm went off at 3 am in the morning and we just kept getting the same message every 5 minutes by intercom saying they are looking into it. A good room renovation would cost less than $1000 a room. It is worth the investment given the room rates.
October 17, 2013
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 1 out of 5 by Scootermc1 One of the worst Sheratons I've stayed at
Room was dirty, cold, always a line at the front desk, TV was on the fritz off and on the entire time I was there. Had courtyard room and had an individual pick the wrong room from the outside and try to enter my room. When I complained at the front desk the guy just laughed. Not enough plugs in the room...bathroom was tiny...water in shower cycled hot to cold on its own. Bad experience last time...thought I'd give it another try...NEVER AGAIN
December 13, 2013