Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by samourai excellent hotel
Accueil parfait, agréable, sympathique et compétent
Situation excellente pour la visite de la ville, notamment à pied. Situation centrale pour les zones touristiques
Très beau buffet de petit dej
chambre confortable et literie permettnat un bon repos réparateur
Pas de wifi gratuit dans les chambres, ce qui est fort regrétable à l'époque actuelle
May 20, 2013
Rated 5 out of 5 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013
Rated 1 out of 5 Incredibly Disappointing Stay
I stayed overnight at the Sheraton Centre Toronto with my wife and 2 small children, aged 4 and 7. When I made the reservation I was promised 2 adjoining rooms, one with a king bed and the other with 2 double beds. I also requested hypoallergenic bedding. Upon check-in I was told I had 2 rooms that weren't adjoined, and only one of the rooms had the requested bedding. When I expressed concern the attendant tried to rectify the situation. He couldn't accommodate my initial request, so instead I was given adjoining rooms with 2 double beds. This was an inconvenience, but I wasn't about to make an issue of it.
If that wasn't bad enough, there was an incredibly loud vibration noise coming from the pipes within the walls of one of my bathrooms. This noise persisted the entire night. In addition, the climate control in the bedrooms failed to produce the heat that we set the thermostat to.
Worst of all, when I went to retrieve my car from valet, the attendants couldn't locate my key. I had to wait close to an hour before my car was provided to me. As it turned out, one of the valet drivers reportedly left my key in his pocket and left the premises the night prior with it. Management scrambled to locate the driver and instruct him to return to the hotel with my key.
Of course I complained about all of this and was told that I would be reimbursed for the valet parking and one of the 2 rooms I booked. While the gesture is appreciated, this experience was totally unacceptable. I expect a response from upper management.
May 19, 2013
Rated 1 out of 5 by ginger35 This hotel was disappointing
Having booked 4 months prior to our stay, it was very disappointing to be stuck on the 6th flr. requiring a trolly to access out rm. Our view overlooked treetops and the beginning stage of road repair. The current $99. a rm promo was not honoured as " this does not apply to you..."; our bathroom counter top was stained and looked dirty, bed pillows were yellow stained, covered with white slip covers, the bright spot light perched on the top, front corner of city hall, shone in our room; we had the choice of closing the curtains to the light and air exchange or leaving them open to breath non-stagnant air. The only staff members that greeted us graciously were the valet attendants. Their "welcome" and "do come again" statements seemed genuine.
May 14, 2013
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
May 18, 2013
Rated 4 out of 5 by jeffmac would stay here again
pros - great staff, excellent bed. club room and club lounge a must, easy parking, great location eaton center, underground shopping, entertainment district and restuarants and hot tub/pool area. cons starwood desk was closed at 7:30 pm when arrived. frig not in room. had to order, then 2nd tech to turn it on.
May 16, 2013
Rated 1 out of 5 by Geroge the safe
safe was broken, never was fixed upon request
May 5, 2013