Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1550 reviewers.
Rated 5 out of 5 by Next best thing to home We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre. This was our third stay at the hotel within the past six months. When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day. During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room. Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee.. We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit. April 10, 2012
Rated 4 out of 5 by Very Expensive From the gift shop to the coffee bar, the prices are outrageous! The restaurant, BnB, is also pricey and the choices on their menu is limited. I was very impressed with a phone message from a manager on duty the morning after having to call the customer service do to very noisy neighbours. October 31, 2012
Rated 5 out of 5 by location, location, location the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center. January 1, 2014
Rated 3 out of 5 by Nice hotel but has cleanliness issues. The last two times we've stayed at Sheraton Centre the bathrooms have not been clean. Hair on floors, spots on mirrors and a counter that was obviously not wiped down. We will be dropping Sheraton Centre off our downtown hotel list. December 14, 2013
Rated 3 out of 5 by Old Hotel that Looks New The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member. October 22, 2011
Rated 2 out of 5 by Room is not as advertised online The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it. March 10, 2013
Rated 5 out of 5 by First Class From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member! July 18, 2012
Rated 1 out of 5 by Freezing Room I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you. November 29, 2012
Rated 4 out of 5 by Central location Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size. April 12, 2012
Rated 1 out of 5 by I would never stay After over 40 room nights at the Sheraton i will be looking to stay at a different hotel the next time. Room heating system did not work. the TV kept freezing or going blank. i am a gold member and was not treated as one. No newspaper December 9, 2013
Rated 4 out of 5 by Sheraton Toronto a Great Place to Stay I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout. August 19, 2013
Rated 3 out of 5 by Rare disappointment I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible. January 24, 2013
Rated 3 out of 5 by HVAC Noise issues There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience. July 15, 2013
Rated 4 out of 5 by Almost perfect -Front desk staff excellent - door staff excellent - hotel was very clean and temp. was good in all areas. - facility ammenanties good - We had 5 couples registered all was good - One issue, our toilet seat was loose I asked the front desk to have someone fix it ,it never did happen. January 15, 2013
Rated 4 out of 5 by Customer service reminder After a guess receives their key card, kindly direct them to the correct elevator. We were simply handed our card and told to have a nice day. I hate feeling like an idiot when I find myself stepping off the wrong elevator and wrong part of the hotel. Everything else was fantastic. March 21, 2013
Rated 5 out of 5 by Nice facilities and location After having previous service issues, we had a very nice, glitch-free stay. Great SPG elite recognition. Pool facilities very nice. As is the lounge, although the evening offerings were a bit meagre this time. A bit of a wait for check-in, as this property caters to a lot of groups. July 16, 2012
Rated 4 out of 5 by One Night Stay for Xmas party Stayed Dec. 20th 2013 for one night, attending a couple of work related Xmas functions. Started out great, check in was early, valet parking excellent, overall price for package outstanding. Room was very clean and provided most of the components outlined in my SPG profile (no non allergenic pillows provided). Things went down hill later that night after we returned from the parties. First the toilet was clogged and not functioning, additionally when the sink was used the pipes underneath were not secure which resulted in a minor flood. Had to use the ice bucket to contain the water shooting out. Tried to call the front desk 3 times but no one answered and finally gave up as it was 1:30 in the a.m. Called at 7:00 (3 times before someone responded) and maintenance person was sent up. He was able to correct the toilet problem but advised that a plumber would be needed to replace or fix the pipes which were separated. Wife was not impressed so we checked out early. Front Desk advised we would be credited with an additional 1000 points to compensate for the problems and we are waited to see what happens. January 2, 2014
Rated 4 out of 5 by average on this trip Stayed here 10+ times. Decent hotel, good location. Lounge is large and nice view, but minimal services and assistance, especially at breakfast. No upgrade provided because they were 'sold out', but didnt seem that full. Minimal outlets in room, and 2 lamps didnt work between beds. June 26, 2012
Rated 3 out of 5 by My Stay As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others. December 9, 2012
Rated 2 out of 5 by staff great, facility needs work really enjoyed city, most staff were excellent, Jacuzzi in pool doesn't work well, there was hair in bathtub on arrival, no coffee or water bottle in room on second day stay, were given poor direction from concierge on two occasions... bed was comfy, pool itself was enjooyable August 6, 2013
Rated 5 out of 5 by Very convenient; great service One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season) May 31, 2013
Rated 4 out of 5 by Good location for getting to my meetings This location serves me well as it is close to areas where my meetings are located. Food in the restaurant is ok would like some pasta dishes as an alternative otherwise I find the selection limited. I can see during the late spring till early fall me going out somewhere else. August 3, 2013
Rated 5 out of 5 by Great weekend getaway. Great downtown location - well equipped gym. January 29, 2014
Rated 2 out of 5 by Just ok For price, did not meet expectations. Room was not ready until well after 3 No free wifi Room is outdated Small bathrooms and not enough counter space on club room level Bad smell in lobby Smokers everywhere right outside lobby December 7, 2013
Rated 3 out of 5 by Bad stay This was actually one of my most disppointing stays at this hotel. It is my preferred hotel in Toronto but room given was very noisy - next to elevator shaft serving lower floors. Coffee maker was not working properly and the bathtub was not cleaned properly - hair left in it. November 25, 2012
Rated 5 out of 5 by alberta guest the Sheraton centre in Toronto was a good hotel. | would like every room to have a fridge & make up wipes would help too. great stay. the restaurant prices were excessive & feel that lower prices would promote a much larger volume for the restaurant. food was excellent though. September 25, 2012
Rated 3 out of 5 by T.V. and internet was very bad, expected better for the price The hotel features and staff were very good, and the room and bed comfortable. Some excess noise from the Jazz festival at Nathan Philp Sq. The T.V. was nearly unwatchable at times and internet was very slow, this was very frustrating as you had to pay extra to get internet. June 24, 2013
Rated 1 out of 5 by SPG Low customer service Customer service needs to improve and have flexibility with date changes January 24, 2014
Rated 2 out of 5 by Old and worn Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board. April 17, 2013
Rated 4 out of 5 by convenient downtown hotel - The Sheraton is a large downtown hotel with lots of services and choices. A couple of good restaurants right across the street for a choice and convenient when weather is snowy or rainy. We found that the catering minimums were very expensive when hosting a small meeting. March 22, 2013
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