Rated 5 out of 5 by Traveler Check in and Check Out
Want to acknowledge the extremely courteous and professional staff at check in.
Also want to comment that I think you should automatically send an e-invoice now that they are no longer placed under the door.
February 27, 2013
Rated 2 out of 5 by Mke255 Noisy
rooom 2527; noisy when we arrived; could hear a cork popping next door along with conversation. At 1:00 am could hear folks from the other side of our room through the air vent in our room. Not a great stay.
May 20, 2013
Rated 4 out of 5 by None100 Added charges
Nice facility, but 17% added to quoted room pricing is unacceptable! How about using full prices like the airlines -- no hidden charges?!
May 13, 2014
Rated 2 out of 5 by Aussie63 Disappointing
Hotel rooms desperately need a refresh. Hallways are too dark. The room keys didn't always work. Extra blankets and pillows never arrived.
May 12, 2014
Rated 4 out of 5 by Darren Hotel lacks supervision
i was very disappointed with the lack of supervision on the hot tub. loaded with kids eveytime I went to use it. I purposely book the Sheraton to use the hot tub and couldn't on either of the days I stayed.
March 17, 2013
Rated 3 out of 5 by moby123 Room 3036
The room is extremely noisy probably due to it's proximity to some sort of mechanical room. Banging and clanging occurred every 2-5 minutes throughout the entire day which made for sleepless nights.
February 3, 2014
Rated 4 out of 5 by Epn554 Some water issues
Our check in was most efficient ,thanks to Steven.
Most everything was fine ,except the toilet had flush issues,2x hot water in the morning was not ready. And TV reception keptpixeling out and freezing.
September 23, 2013
Rated 5 out of 5 by fred18 Good welcoming for platinum members
Fine staying , nice welcoming, staff very efficient. Rooms a little bit aged, but comfortable
May 29, 2014
Rated 3 out of 5 by Laura33 Some improvements needed
Having plastic cups instead of real glasses for the bathroom and ice bucket and also having paper cups for the coffee machine leaves an impression not up to the usual high standards of a Sheraton hotel.
October 22, 2012
Rated 5 out of 5 by Miles3855 I love the Sheraton Centre
The Sheraton Centre has a great location in Toronto, convenient to the subway and to most downtown attractions. The hotel and the rooms are very attractive, and the staff could not have been friendlier.
November 1, 2012
Rated 1 out of 5 by Marilyn12 I would NOT recommend this hotel
There were three of us in the room and two double beds just don't work? Also, the fridge was not working and we called and got no response. We stayed two nights and having a fridge would have been nice?
June 27, 2012
Rated 5 out of 5 by Jaideep Greatest place to stay
Clean rooms centrally located steps from shopping and entertainment and financial district all connected via the path
Friendly staff nice club lounge.
Kids just loved the half indoor half outdoor pool
December 19, 2012
Rated 4 out of 5 by Mary Room temperature
I realize that it was very cold last week, so I think that some work needs to be done on the room windows. Quite the draft around the windows and difficult to warm up the room. I slept with my socks on.
February 23, 2013
Rated 3 out of 5 by Danka Old fashioned
Great Check in
Lousy check out- person was a bit on the rude side
No warm water in sink
Food Quality very average
Good Breakfast though.
May 9, 2014
Rated 4 out of 5 by centronlab best location
My best choice hotel in staying Toronto downtown . The hot tub jets water pressure in the pool area need to be improved . The sauna has been improved to perfect . I had the best check in service ever .
May 20, 2013
Rated 3 out of 5 by StedGettily Nice hotel but some rooms need updating
This was the second year my family decided to spend a night in Toronto at the Sheraton while visiting family for Christmas. We booked a junior suite so there'd be lots of room, and a pull-out bed for the kids. Unfortunately, when we pulled out the (very old) sofa-bed, we first saw a large dark stain on the underside. Fully unfolded, we found that the top of the mattress was also heavily stained. Further, enough springs were broken that the mattress was falling through the frame, and would have ended up on the floor if anyone had tried to get in.
Staff were good about bringing cots (they offered to move us, but we'd already settled in), but even though I had asked the person I called to make a record of my complaint about the broken bed, upon checkout I found this had not been done. We were ultimately given a discount on the room, which was satisfactory.
Knowing that badly soiled and broken furniture is kept in place does make me hesitant to stay there again. My other experiences have been more positive, and the staff are very helpful, so I'd still recommend it, but with reservations.
December 18, 2013
Rated 5 out of 5 by aeronca654978 This hotel provided a nice relaxing stay
This hotel provided a nice relaxing stay for a traveler in need of some rest and relaxation
May 29, 2014
Rated 5 out of 5 by anon67 Enjoyable Stay
Stayed here as part of Wizard of Oz package. Hotel staff were very accommodating. Loved the valet parking. Quinn's restaurant was very good with entrance from hotel. Good location for downtown events.
January 24, 2013
Rated 4 out of 5 by QCAmbassador Welcoming staff
People at front desk and on 43rd floor are friendly and devoted to excellence. The staff make you feel like you were home.
It is high quality service.
April 28, 2014
Rated 5 out of 5 by Serge16 Its a hotel with perfect location
Great service in the heart of downtown. Near to a mall. Nice people. we liked a lot. Just one failure: the internet service. Its too expensive when others hotels have free internet and unlimited.
January 14, 2014
Rated 4 out of 5 by Bob25624 Cold
brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up.
April 7, 2014
Rated 5 out of 5 by coacht43 location, location, location
the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center.
January 1, 2014
Rated 4 out of 5 by Sandyandy Great Location
This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto.
April 9, 2014
Rated 3 out of 5 by visitor2013 met the basic needs
The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable.
September 23, 2013
Rated 4 out of 5 by BusinessTravel1001 Comfortable Room
Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls.
September 23, 2013
Rated 5 out of 5 by Piperdog123 Excellent
Staff very friendly, accommodating, nothing too much effort.
Room certainly met expectations. Wi Fi free n lobby. Computer access available.
Will be coming back to this hotel again in the future.
September 20, 2012
Rated 3 out of 5 by LSD19 Good hotel but Noisy
Great for everything except the noise between floors.
June 7, 2014
Rated 5 out of 5 by giggle Excellent stay
The hotel was very comfortable and inviting. The cleaning staff did a greart job in my room everyday. Ever staff was very friendly from housecleaning, valet, front desk. Thank you for a great stay
October 21, 2013
Rated 1 out of 5 by PsycGradStudents Toronto Sheraton HORRIBLE
The hotel was absolutely horrible. The staff was unhelpful and unfriendly. We asked for the staff to split the bill and the person at the front desk had no clue how to help and only made the situation worse. The room was unclean. There were random splotches of paint on the ceiling. The hallway leading to our bedroom smelled like dirty mop water. One night we asked the staff to point us in the direction of a bar we had come across the previous night, but did not remember what street it was. We gave her the name. She looked it up on google and when her instructions seemed too weird for what we had walked she got upset and harshly pointed at the computer screen. We did not end up at the bar we had asked her to find. The only people in the hotel that were nice and helpful were the bell hops and valet. They had a better understanding of how to get around than anyone else. I would not recommend this hotel to anyone staying in Toronto. I would recommend a much cheaper hotel because for the price of this particular Sheraton I do not think we received the quality of service expected at a Sheraton.
November 18, 2013
Rated 5 out of 5 by JVal Classy hotel.
Excellent in every way. Met my expectations for a 5-star hotel. Service, rooms etc were all above par. Other than not having a less expensive option than valet parking, it was well worth the stay.
January 6, 2013