Rated 3 out of 5 by leska needs some updating
terrible venting system kept us awake all night. The location is great and amenities are good,
Slow room service though.
September 3, 2012
Rated 5 out of 5 by TJ50 Sheraton offers great service
Staff checking us in warm and welcoming.
Room open and fresh with awesome King bed
Location, location,location Perfect !
August 22, 2012
Rated 4 out of 5 by Djones19 Sheraton Toronto
Great location in the city and friendly staff - would recommend this , however the Hot tub and pool could use an upgrade
January 1, 2013
Rated 4 out of 5 by RayJ27 Nice Hotel, but....
Met all my expectations. Shower drain was plugged. There was hair in the shower when I checked in. Very friendly staff.
November 20, 2012
Rated 5 out of 5 by JSem Always Reliable
My wife & I are frequent guests here. Consistently reliable service. Excellent buffet breakfast. No issues. Good value.
January 7, 2013
Rated 5 out of 5 by SaunaLover Excellent Downtown Location, Amenities and Service
Stayed here on June 26, 2013. Would highly recommend this hotel for anyone visiting Toronto for business or pleasure!
June 27, 2013
Rated 5 out of 5 by debbie13 wonderful weekend
awesome customer service
we enjoyed the Club Lounge very much
check in and out was enjoyable, fast, friendly service
August 29, 2012
Rated 4 out of 5 by Takouhi Proximity
The Proximity to the main attractions in Toronto was the important factor to book our stay at this hotel. Thank you!
September 20, 2012
Rated 2 out of 5 by seanatkgh This hotel fell way short of my expectations
I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front.
One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so.
I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling.
December 10, 2013
Rated 4 out of 5 by 12Ben34 The hotel has great features and the staff is very friendly
I had a couple of issues upon checking in but the staff solved them very quickly.
Great hotel for conventions.
September 2, 2013
Rated 5 out of 5 by FranciscoCMF Excelent
Nice and comfortable not only the facilities but location, it´s really the hotspot of Toronto Downtown!!!!!!!!!!!!
October 23, 2012
Rated 3 out of 5 by Alex feels old, looks old
Outdated rooms.....not the furniture, TV +, the actual construction. Feels old, looks old. No concierge to advise.
February 7, 2013
Rated 4 out of 5 by Ohiogirl8888 Nice downtown location
The hotel was close to public transit, shopping, food, and entertainment. The staff was also pleasant.
October 16, 2013
Rated 3 out of 5 by DS11 Disappointment this time around.
My family and I have stayed at this Sheraton for the last 5-6 New Years Eves with great anticipation but we have noticed the quality of the hotel deteriorate during that time.
We stay on a Club floor with the Club Lounge access. This year in particular we found the hallways and room looking tired and dark and in need of a makeover. We also found the bed to be not as comfortable as in the past, which was surprising as this is one of the "features" that you highlight. Also, why are there no fitted bottom sheets anymore? There's nothing worse then trying to sleep and the bottom sheet bunches up.
The quality of the Club Lounge apps and continental breakfast was also sub-par this year.
We order room service everytime we come and there were items missing and ice cream that was completely melted. We did not call room service about it as you never know if something would happen to your order at that point - not taking a chance.
Anyway, I do not usually write these reviews but we were really disappointed with the little things this year and loved our experience in the past - but we'll probably be looking for a new place to celebrate New Years for 2014.
January 3, 2013
Rated 4 out of 5 by JS2010 Great Staff
I stay at the hotel frequently and the staff is always welcoming and accommodative; especially on the Club Level.
January 17, 2013
Rated 5 out of 5 by Ike2945 Hotel has great service and facilities
This is one of the two best hotels I ever stayed in and it has great features indeed
November 24, 2013
Rated 1 out of 5 by DCFeb2013 Falls way short of SPG Standards
I came to the hotel tired and wanted to get some rest...the room was extremely dry and made sleeping impossible!
February 15, 2013
Rated 5 out of 5 by basset clean, fine and organized
gentle personnel, hotel clean, quiet, well organized. Very good restaurant and bar; central position, near bay.
June 22, 2013
Rated 3 out of 5 by Fittravelgirl Average
The hotel has become very average for an above average price.
December 16, 2013
Rated 5 out of 5 by PattyMarie Above and Beyond
Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you!
April 20, 2013
Rated 5 out of 5 by Mary260 Front desk were very helpful and accomodating.
We had some issues checking in but Marilyn at the front desk was very helpful. View from the room was great!!
June 24, 2013
Rated 4 out of 5 Hotel was nice but parking is expensive, no internet and no breakfast and no phone not even local calls.
Room was nice and bed was very comfortable. It was clean. The only concern was anything extra will cost you.
January 10, 2013
Rated 5 out of 5 by toomuchwork Great Location/Friendly staff
Wonderful location downtown Toronto. Easy access to Eaton Center for holiday shopping and access to subways.
November 11, 2012
Rated 4 out of 5 by JAAR Watch out for SPG Options
Good hotel but front desk needs training. Long lines and lack of full understanding of SPG amenities exist.
June 3, 2013
Rated 4 out of 5 by woarbob Folio
I was not emailed my folio automatically like all other Sheraton does fo rme. I have yet to receive it!!!!!
September 27, 2012
Rated 5 out of 5 by William60 All you could ask for!
The staff went out of their way to please. The "Club Level" staff understood the needs of a 'young family.'
March 17, 2013
Rated 2 out of 5 by janet232 hotel needs some soundproofing
loud hotel, you can here street noise very well; a/c heat never moved off 20 C whatever i set it at.
September 19, 2013
Rated 3 out of 5 by TyGJ Ty GJ
Carpets in the room were very dirty!!!
There was no heat in the room but a heater was provided.
October 10, 2013
Rated 3 out of 5 by rontoe A beautiful view
Fitness center not easily accessable from Richmond Tower.
Information desk very helpful and knowledgeable.
September 21, 2012
Rated 4 out of 5 by maddog Clen and friendly
The hotel was accommdating in every way.
Very clean and very comfortable.
Best hotel in the downtown area
February 26, 2013