Rated 2 out of 5 by Alba Bad weekend
Fire alarms going off at 3 in the morning and no hot water the following day.
January 28, 2013
Rated 4 out of 5 by Cindy1000 Leadership Conference
Thank you for your fast attention to my concerns and for my room upgrade.
August 18, 2013
Rated 4 out of 5 by jtworldwide Nice property -- Great location
This is a nice hotel for anyone doing business or enjoying downtown Toronto.
June 7, 2013
Rated 4 out of 5 by voegelchen ok for this price
no free wireless internet
exterior few is not so nice
breakfast to expensive
April 3, 2013
Rated 3 out of 5 by beza9019 Friendly welcome
Blesilda working at reception at Club Level was extremely nice and friendly.
May 3, 2012
Rated 3 out of 5 by Whywhy Hotel is OK
Would not recommend. Probably OK for a hockey team in town for a tournament.
February 8, 2013
Rated 4 out of 5 by Susie2013 Conference centre
Great location. Close to restaurants, theatre and shopping.
October 21, 2013
Rated 4 out of 5 by Hermit Rip off
Outrages price for wifi connection. Even cheap coffee shops have free wifi.
January 14, 2013
Rated 3 out of 5 by Cojackson Disappointed
First off I want to say that this hotel is in an excellent location. As for both of my experiences there in the last month... that's about it.
First off the line up to check in was the WORST that I have ever seen. It took 25 minutes to work through, however I could see past that. Secondly, I had forgotten my toothbrush and had requested one from the front desk. 30 minutes after I requested it and it hadn't arrived, I called down to see if it was on it's way, and was obviously forgotten about. I was not offered an apology for the delay, just that it should be there "any time now". At the same time I mentioned that our room did not have any hot water, at which I was met with "You and anything below the 25th floor". At no point was I offered an apology for the inconvenience or a possible timeframe that the issue would be corrected, just that "we're working on it".
As a fairly relaxed guest in most cases, I could easily ignore all of these situations if someone had made me feel that they cared about the inconveniences.
As an individual that tries to be loyal to the Starwood brand, I did feel that this experience was quite disappointing and not at all what I am used to when staying at other Starwood properties.
December 6, 2011
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
May 31, 2013
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013
Rated 5 out of 5 by Chefy Great Location
Loved every minute of my stay. Outlet's had fantastic food and service. ;)
April 29, 2013
Rated 5 out of 5 by Pimas This hotel met my expectations
I highly recommend the hotel for purposes of conference and business.
September 1, 2013
Rated 5 out of 5 by Vince Special Thanks
Thanks for the special kindness to my wife and myself during her illness.
March 29, 2013
Rated 1 out of 5 by Mobulu Disappointing Experience
This hotel has one of the worst service personnel( rude, non cooperative)
December 30, 2012
Rated 5 out of 5 by fieldbus Hotel Amenities
Enjoyed the well equipped fitness center, pool area, restaurant and bar.
August 2, 2012
Rated 5 out of 5 by Landenmac Feel right at home
I love staying at Sheraton, always make me feel like they really care
March 22, 2013
Rated 5 out of 5 by Nicoled Friendly Staff
Every staff person I met during my stay was very friendly and happy.
October 29, 2012
Rated 3 out of 5 by tmko AC in room didn't work
AC in room didn't work. Arrived too late to know and move or repair.
November 26, 2012
Rated 2 out of 5 by Baires This hotel needs to be totally renovated
Good location. Very impersonal, needs to be totally renovated.
August 29, 2013
Rated 4 out of 5 by Doug Heating
Heating thermostat was broken. Otherwise this is a very good hotel
May 21, 2013
Rated 4 out of 5 by Donna Staff were very helpful, courteous and happy to be helping.
My only complaint would be that wifi is not included in room rate.
April 8, 2013
Rated 5 out of 5 by Tekan Great Location
Very good sevices and freindly peopole specilaly at Loung section.
August 4, 2012
Rated 4 out of 5 by Paul51 Room
Room was way to dry. Woke up i the morning with a real dry throat.
December 10, 2012
Rated 5 out of 5 by TopStarGuest Great service at club level in Morning.
Very impressed with service a the club lounge - Weekdays Mornings.
March 1, 2013
Rated 5 out of 5 by Brendair Friendly Staff
The staff was courteous, friendly and willing to find a solution.
May 3, 2013
Rated 5 out of 5 by tapatio i love this hotel simple because everything is conected it malls,restaurant food exelent etc i higly recomend this place
Food awesome front desk very pleasent I will concider coming back
October 31, 2012
Rated 4 out of 5 by Welltravelled26 Good choice but not quite the full package
Without a doubt the hotel is perfectly located for shopping, restaurants, and within easy reach of the Canada Centre, CN tower and the ferry to the island. There was a reasonably priced public car park across the road which we used for our 5 night stay. The pool and sun deck was really lovely and great for our 6yr old. The staff were all very welcoming and helpful. So all positive. However, we arrived on a festival weekend and the hotel was packed. This led to lengthy queues at the check in desk and a considerable amount of noise thru the night from guests on our floor (parties, knocking on our door at 5am). I appreciate it is difficult for the hotel to monitor other guests and the hotel staff were receptive to the problem and sent security to check it out. That aside, the other dissappointing features were that the free wifi was restricted to the lobby and not in the restaurant/bar area which we might have frequented more often. I recommend securing a room on the Queen tower as we were in the other tower on the 10th floor and there is a private club on the 11th floor so we were woken by thumping (exercise class maybe ?) one morning. Overall a pleasant stay and I would consider staying again knowing the inside track.
August 12, 2012
Rated 5 out of 5 by Bay55 Excellent Service
The service and location downtown worked very well for my stay.
April 15, 2013
Rated 4 out of 5 by Brad Valet Parking
This is the second time that parking my truck has been an issue at your Hotel and it’s the same tall individual "I'm 1.92 M tall and your truck will fit in the underground parking" guy.
I realize he has a tough job to do, but he has got to find some better tact in telling me he is sorry but he cannot accommodate my truck right now, if you want to find a surface lot (one close I hope, perhaps you have a suggestion) and we'll LYK when we can get you in... Would be a great start!
Telling me that stop worrying the truck will fit in the parking garage is not the right story. By the way I parked on a surface lot and every time I walked by the Parking lot there was room for at least my truck. So parking on Wednesday March 6th was a doubled. Since I came back about 2PM and was able to leave my truck without an issue. For someone who is staying at your Hotel for 3 months I am not asking for preferential treatment, just some common sense and tact in telling me sorry I can’t help you right now.
Otherwise I love staying at your Hotel; your other members of your team make me feel like I am welcome and in my own home.
The members of the team working up in the lounge are fantastic; they anticipate my needs and are extremely helpful!
March 9, 2013