Rated 5 out of 5 by Hopefulannie Business travel
I travel a lot for business so it is so nice to have friendly hotel staff and some of the added features such as having access to the Club Lounge. Blesilda always greets me with a warm welcome back & I am amazed that she remembers my name with all the guests she greets. All the staff here from the front desk, to housekeeping to club lounge staff are terrific. Thank you
April 24, 2012
Rated 5 out of 5 by Timetravellor Hotel is in a great location
Hotel had all the features I was looking for. Nice restaurants, pool and workout room met my needs. Conference rooms had good lighting and sound. The hotel had easy access underground to The Bay, Eaton Centre & subway. I didn't have to put on a coat. I would definately stay here the next time I visit Toronto. I have already recommended this hotel to family and friends.
December 5, 2012
Rated 2 out of 5 by PlatinumNot Overly busy?
Despite being contacted prior to arrival and requesting a King Bed we were booked into a room with two Queens, got switched to a room with a King in the very end of the top floor and it appears this room is barely ever used. Carpet outside was covered in ceiling tile dirt and dust, no bathrobe etc. Will avoid this hotel in the future.
June 9, 2014
Rated 5 out of 5 by SSPChief Not understanding
I had asked at least 3 times and was assured it was no problem to have my bill split between work and personal. Unfortunatly this didn't turn out to be the case and now have to explain to work why they were billed for 4 nights when it should have only been 3! Not a pleasant situation to be in.
Also fire alarms in the middle of 2 out of 4 nights was a bit much.
August 22, 2012
Rated 5 out of 5 by British Location, Service, Views. This hotel has it all!
Wonderful experience in your hotel. We stayed on the Club Floor and had an exceptional experience. The Club Lounge has it all - wonderful staff, views, food etc. etc. Wish our stay could have lasted longer but we will definately be back soon!
Special thanks to Melanie for looking after our needs in booking this wonderful weekend experience for my wife and I.
December 3, 2012
Rated 5 out of 5 by CKGmike Great facilities
Attended as part of the Canadian Knifemaker's Guild show. Excellent show/convention facilities and service!
August 18, 2014
Rated 2 out of 5 by Travel0314 Need training/Improvement
Water glass from prior guest was sitting outside my room for my entire stay, Tuesday to Friday
Valet parking staffs were rude and felt like they are doing me a favor. Calling down for my car and no answer. At one point they can't find my key.
Most of the channels on TV have no signal.
I didn't complaint to the front desk because always a long line up.
March 22, 2014
Rated 1 out of 5 by Unhappy4me2 Stained linens
Had the staff change Linen on the beds 3 times and they kept replacing with linens that were stained.....just gave up!...not worth the money.
August 13, 2014
Rated 5 out of 5 by Celia56 my room was great becausse
it was a corner room and had a view of the CN Tower. The floor I was on was quiet and made for an uninterrupted sleep.
August 15, 2014
Rated 2 out of 5 by Abcdefgabcdfgefg The room is noisy and old. The lounge is motel grade.
The lounge used to be great, but food is now minimal for breakfast and evenings, similar to a motel. The room is old with noisy AC. Gym is good, location is good. But there are many options downtown so this hotel needs to work harder to earn back customers. It's clearly going downhill for the last few stays.
Don't expect much for platinum.
May 3, 2014
Rated 5 out of 5 by IvyHeng The hotel staff are great!
The staff(Marilyn and Max) are very approachable and showed us how to get around. This is indeed helpful as this is our first time visiting Toronto. This has enhanced the experience of staying in Sheraton.
November 20, 2014
Rated 2 out of 5 by Mike033 Terrible check-in
I stay at this hotel only bc it is close to my office in Toronto. However, I have to say to say that the check-in experience is one of the worst in my 24 yrs of business travel - >20 min to check in for such a large property is shameful. And it is a recurring issue. Not enough staff to look after Platinum members. Unacceptable.
August 10, 2013
Rated 5 out of 5 by Polarmom Close to everything
Stayed for a week for a conference and never had to put my coat on to Xmas shop! Tunnels of food courts, restaurants, stores and conveniences like banks and dry cleaning. Amazing underground of stores. Loved the salt pool and sauna after a long day of workshops and evening of shopping. Hotel was beautifully decorated for Xmas.
November 23, 2013
Rated 5 out of 5 This hotel has the best staff
This hotel is ideally located in Toronto and is close to everything, including airport and subway system. What makes it special are the staff - Brian and the crew are the best! Beds are comforatable as you would expect. Club floor access is recomended for quality light breakfast and good meeting area after work day is done.
August 13, 2013
Rated 2 out of 5 by M19M70 Bad Odor
This hotel has a great location and potential. However, unfortunately there was a very bad Odor in the room and hall way. I had to change my room, but the second room had the same issue as well. The quality was much less than my expectation.
July 5, 2014
Rated 5 out of 5 by Meg16 This hotel is close to everything and very clean
Hotel was busy but our room was clean and not a lot of noise around us.
August 11, 2014
Rated 3 out of 5 by Eas1 Good location
Hotel is dated and club rooms not good enough. Club facilities good though.
Whilst a large and very busy hotel needs severe TLC.
We were on a holiday and would never use again but can see would be sufficient for business use.
Having said all that the staff were excellent.
November 18, 2014
Rated 5 out of 5 by Patio50 Conference Stay
My friend and I stayed at the Toronto Downtown Sheraton Centre while I attended a Conference. From check-in to check-out the staff was amazing, rooms were spotless, food both in the restaurant and Conference was excellent, considering they were feeding 400 women at a time. I can't wait to come back next year!
August 18, 2013
Rated 5 out of 5 by 1mike1 See you soon!
Seems I am spending more and more time at this hotel lately! I was just here a couple weeks ago and am headed back this weekend. I look forward to my stays as it is like coming home. I am always so warmly welcomed and well cared for that I cannot imagine staying anywhere else when in Toronto. See you Friday!
November 27, 2013
Rated 3 out of 5 by dragon275 good choice for central toronto
Conveniently located in the city center and for airport transfer. Got upgraded to Spa Suite. Room size was ok but nothing to write home. Rooms are dated. Breakfast at the Club lounge is very poor and typical North America standard.
Will return in August coz no better choices for the value of money.
March 12, 2014
Rated 5 out of 5 by millionm In town for a concert
Have stayed here 3 times before this past year. I have always been welcome back warmly and find the hotel to be convenient and service always top-notch. We left some presents in the car when we realized what had happened they went back down and retrieved them for us. They always go out of there way.
December 4, 2012
Rated 3 out of 5 by dlr51 SPG Recognition - not so special
We arrived at 4:00 PM Saturday. There was a long line checking in but only two parties ahead of us at the gold and platinum reception. After 15 minutes of waiting while the first customer was still being served, we learned from the other customer, who had two young children in tow, that they had already waited half an hour. I went over in the regular line which was being serviced by 7 agents. I was probably 10th in line and made it to the from within 5 minutes. I gave my position to the family with the two young children who, by then, had been next in line for 40 minutes. I went back to the gold and platinum line where my wife had held our place. We were checked in quickly but when I was offered a drink voucher as my "reward," the agent had to leave his post to retrieve it. 5 minutes later he returned without the voucher because they were "locked in the safe." Why bother with the offer if the product isn't even available. The bottom line is that the SPG Gold and Platinum desk was awful.
February 18, 2013
Rated 4 out of 5 by adam06 Over all the Hotel was nice.
Over all I like Sheraton hotels, but this time even though I contacted SPG desk and confirm to me the Lounge club would be open, when I arrived there they told me was closed, and staff was rood. If I knew this I would stayed some where else. but was too late in the day.
December 31, 2013
Rated 1 out of 5 by Bunker Bad heating system
I have stayed at this property more than 100 times. This is the first bad experience. A heat vent which was blowing hot air all night, raised the room temp to 28.5c. This was despite the fact that the air conditioner was working all night. Impossible to get any sleep in this room.
May 31, 2013
Rated 5 out of 5 by sailormac Hotel was average
The one thing that did disappoint me was the fact we were put in the oldest part of the hotel. I feel that even family should be treated like a regular customer. It seems to me that if you are with Starwood hot shot or family you get treated differently and that should not happen.
December 10, 2012
Rated 2 out of 5 by ScottH56 Room had bad odor, toilet ran
Room smelled bad - perhaps was a former smoking room or the air conditioner really needs to be cleaned. The toilet ran all the time.
July 19, 2014
Rated 1 out of 5 by cat87 for the price, this hotel did not meet my expectations
I don't know what I was expecting, but for the $$$$ I did expect more out of my room. We had a king size bed which was comfortable, but the room was very warm. We had turned the heat down when we got into the room to the lowest it would go this did not make a difference. The bathroom is small...no counter space at all and you have to try and dry your hair over the toilet because this is where the outlet is.
Also was not informed of the construction on the street that started at 7 a.m. outside our window. Rooms are not very sound proof...heard people coming onto our floor talking till 1:30 in the morning and water running... I'm assuming from other rooms.
Our son and daughter-in-law had the room beside us and they also had the same complaints.
Would have mentioned it upon check out, but was too tired and the man working at the front desk did not bother to ask how our stay was.
We travel for a month at a time every year and have stayed in many hotels and for what you get this Sheraton hotel is WAY over priced.
December 5, 2013
Rated 3 out of 5 by Natwan2 Needs more
The room is fine, but the bath was shabby, toilet seat peeling. Also, charging for internet now? For the $$ of your rooms it should be included, other COMPARABLE hotels have many perks included. It's bad enough parking is so expensive or off-site. Checking out was IMPOSSIBLE.
August 17, 2012
Rated 3 out of 5 by MKG2014 Not bad but rooms were dated
The hotel was good overall, service and food were very good but the rooms need updating
November 20, 2014
Rated 5 out of 5 by EddieAtl Fire Alarm
Fire alarm was set off at 3am. We did not get in until 1:30. Very unhappy.
July 27, 2014