Rated 3.5 out of 5 by 1931
Rated 4 out of 5 by Raphott Good accommodation for the business traveller
We stayed at the Sheraton for two nights during a recent business trip to Toronto. We knew we would be checking in late and notified the hotel in advance. Check in was efficient, our room was exactly what we required and everything in it was in good condition. This hotel is very big and the lobby is always bustling but the rooms were quiet. We were offered and accepted the green option to forego daily maid service in order to reduce our usage of energy. The hotel is close to good restaurants, the opera and theatres so there is a good choice of evening entertainment.
May 18, 2016
Rated 5 out of 5 by Bubbletea wonderful hotel
Stayed at the Sheraton for six nights while attending a conference a few blocks away. Staff super friendly at check-in. Got an upgrade to a higher floor with a wonderful view of the City Hall at Nathan Phillips Square. The room was recently renovated so looked brand new. Loved the large fitness center, especially the treadmills. The heated pool looked amazing - really wished I knew how to swim. The hotel location was so convenient. You don't even have to step outside due to the labyrinth of below-ground walk ways connecting the Sheraton to the major buildings/shopping centers downtown. China Town within walking distance was a bonus.
May 16, 2016
Rated 5 out of 5 by Winston613 Perfect
We were in for a concert in the same hotel. The room and food exceeded our expectations.
May 8, 2016
Rated 4 out of 5 by 7521 Could be better
The hotel is generally good, especially in facility and location. I was booking 4 rooms, all of them are being upgraded with club privilege which is pretty good. the club on the top floor is also amazingly beautiful and the service is great.
There is nothing goes too far wrong with this hotel. But I really wish it to be a topnotch hotel in Toronto. It's has the potential to feature 5-star facility. Especially since it's going to competing with newer hotel that much much more modern. The food and drink option in both restaurants and lounge could be improved. Room may also need a bit attention to detail.
May 6, 2016
Rated 2 out of 5 by mike301 Great location, but sub-par experience
I've now stayed at this hotel twice in the past few weeks and have had a disappointing stay both times. I experienced poor sleep quality since I was woken up repeatedly by screaming and laughing in the hallway. I don't know if this hotel is used principally for young folks partying but that's certainly not what I was there. I also find the service is not really up to par: I always have to ask for Gold benefits when I check in, it shouldn't be that way. I also found the housekeeping was imperfect. The lobby and pedestrian entrances to the hotel are cold and impersonal.
That being said, the rooms are well-decorated and the location is excellent (including connections to the underground PATH), it's truly a shame the service is not where it should be.
April 25, 2016
Rated 4 out of 5 by mzt67 NYE
Centrally Located in downtown Toronto. Minutes from most of the cities attractions.
April 23, 2016
Rated 5 out of 5 by Queenie376 Very nice hotel in downtown Toronto
Very nice hotel and close to everything in downtown Toronto. Nice view if you are on one of the high floors. I love the bed which was very comfortable. Customer service was good and everyone was helpful. I will definitely return and stay here again.
April 21, 2016
Rated 5 out of 5 by Goalagame Satisfied Guest
Newly updated. Very pleasant stay. Great location in the city
April 21, 2016