Rated 2 out of 5 by Cynthia55357 I had major problems with my stay.
As I checked out (I was there for two nights on a Trafalgar tour of Canada), I told two employees at the reception desk of my troubles at the Sheraton. 50% of the time I was there my phone was dead. That's why, I found out, that I did not get my 6 a.m. wake-up call that I requested. Therefore, I almost missed my arranged trip to Niagra Falls! Also, 50% of the time I did not get wifi in the room, which is a promise from Trafalgar, that we will always have free wifi in the room. I took my tablet to the reception desk, and he also could not get the Internet!!! He said the server must be down, and he would notify the proper person. However, it was too late for me to enjoy it, because I was checking out. I must say, the breakfast room was a madhouse! I appreciate the fact that the hotel was full, and that means a lot of people! On the bright side, the employees that I dealt with, including in the breakfast room, were fantastic!!!! There was only one, she seemed to be sort of in charge, and takes people to their seats, she was short with me. She was a little plump, and Caucasian. Everyone else could not have been nicer. Thank you for listening. I told reception that I plan to write a letter of my troubles with the Sheraton, and he said he was going to give me a free night. I don't know how to redeem that freebie?
June 10, 2014
Rated 4 out of 5 by Shamen64 Sheraton Hotel Toronto
Overall, everything was very good except that the television kept dropping channels. This would happen 15-20 times a day. Room was very clean and staff were excellent.
December 6, 2013
Rated 3 out of 5 by Goldenboy2 City Centre Location That Can't Be Beat
I've stayed at this downtown Toronto highrise perhaps a dozen or more times in the past couple of years, most recently in late July 2011. I've always found the serivce to be professional and efficient (with over 1300 rooms I suppose you've got to be), the rooms decently clean and having undergone renovations within the last two years.
The club rooms are a great value if you've got two or more in the room. An average $40 more than the cost of a standard room - you easily earn that back with a massive breakfast spread, great evening apps and a north-south view that is spectacular.
Dislikes - about half the times I've stayed there the fire alarm has sounded. Annoying at the very least, especially at 1am. Can be nerve rattling if you're on the 30th floor or higher and facing the prospect of walking down.
The large scale of the property can make it all a bit impersonal.
All in all a solid property with a city centre location that can't be beat. Walking distance to everything, Air Canada Centre, Rogers Stadium, Eaton's Centre, Yonge/Dundas Square, Queen Street West for dining and shopping, Yorkville - you've got it all.
October 21, 2011
Rated 5 out of 5 by Tekan good hotel, great staff
Have been staying there on a regular basis for the past 3 months. The hotel is clean, comfortable, well located and the staff go the extra mile to make you feel welcome.
August 3, 2012
Rated 4 out of 5 by Medi Great hotel at a great location
The Sheraton is at the centre of everything Toronto has to offer. The inside of the hotel is beautiful and the gardens are a retreat from the busy city just steps away.
August 2, 2012
Rated 2 out of 5 by Robby53 4th Floor Blues
Was given a room on the 4th "meeting room" floor. Noisy and cold all night. There were plugged in electric heaters along the hallways! Hard to get continuous sleep.
December 13, 2013
Rated 1 out of 5 by diggyboy61 construction everywhere
construction was everywhere in and around this worn down hotel. parking the car was a nightmare and didn't like the blah food at the hotel. never again at this place!
August 16, 2013
Rated 4 out of 5 by millionm Very Convenient
Booked this hotel 2 days before arriving with the starpicks rate. Had stayed here before and enjoyed the location and area close to all the major downtown activities.
April 25, 2012
Rated 3 out of 5 by TLB2610 Central location
For an ovenight stay in downtown Toronto this hotel is conveniently located. Easy access to and from Toronto Intl Airport (Pearson).
April 3, 2014
Rated 5 out of 5 by CA10022 great stay
really comfortable beds and good variety of restaurants at different price points. Easy access to transportation and underground passages - excellent business hotel.
January 31, 2013
Rated 1 out of 5 by Toronto2013AME Great Conference despite poor Hotel Services
Attended Conference at Sheraton Centre Hotel in Toronto. Could not believe how poor services has deteriorated to. Stayed here at least 10 times over the past 11 years. Several different General Managers.
Here is a summary of some of my concerns:
1. Heat not turned on Hotel (Even though it was Late October in Toronto)
2. Lost Power in Room 2 times during stay. Seems all the heater request were overloading the circuit.
3. Asked for different room ..none given
4. Food stored in fridge went bad due to power loss and fridge being disconnected without me knowing.
5. Room security lock did not work
6. Asked for wake up call none provided
7. Outside noise in room unbelievable loud
8. Food service took very long to arrive (1hr)
9. Conference attendees had similar experience as I did with overall poor customer service
10. Asked for GM to follow-up with me during my stay of 7 days the GM never bothered to contact me.
I was so upset by service I escalated matter to Starwood and I am on day 2 awaiting a response.
Would not recommend this hotel anymore.
And I would seriously consider going else were for you conference activities.
October 27, 2013
Rated 5 out of 5 by rpi20 Always meets or exceeds expectations
Great location and exceptional value. This hotel consistently meets or exceeds my expectations. Well done!
April 26, 2014
Rated 4 out of 5 by Arnie11 Television
you really need to do something about your Television reception,keep loosing signal,very frustrating,I believe we had this problem at our last stay with you also.
December 9, 2013
Rated 4 out of 5 by JRDJ Hotel's greatest asset is the helpfulness of the Club Lounge hostess
Blesilda is truly a remarkable employee, always remembering regular hotel guests by name, and going out of her way to be helpful. A true gem for the hotel's guests.
August 6, 2013
Rated 2 out of 5 by HR32 Tired
The hotel has seen its better days and badly needs renovated. Everything is old, though the beds were comfortable. Not sure the thermostat ever controlled anything.
October 24, 2012
Rated 5 out of 5 by Lin47 Nice Place
The Staff was very friendly and the room was roomy and comfortable. Great location in Toronto. We walked everywhere. The connection to the PATH made shopping easy.
October 13, 2012
Rated 5 out of 5 by susanqw Great view
We were on the 6th floor and had a great, unobstructed view of Nathan Phillips Square and the skating rink through a spotless picture window - lovely winter scene!
December 24, 2012
Rated 5 out of 5 by camerosweety Great Hotel with Great Location
Great Location, Great package deals that include parking, friendly and helpful staff, Modern and well kept!
April 24, 2014
Rated 4 out of 5 by BCOttawa An Enjoyable Stay at the Sheraton Centre
I have always enjoyed my stay at the Sheraton Centre, Toronto. I find the rooms comfortable and clean and the staff members are helpful, professional and friendly.
August 22, 2012
Rated 3 out of 5 by Van2012 Overall Good Stay - watch out for seasonal closures!
The lounge on the top floor was closed for the holidays. This is one of the best parts of the hotel and we were very disappointed not to be able to enjoy the view.
December 23, 2012
Rated 5 out of 5 by ashannon Great amenities
I like that the hotel offers an Internet area, lounge areas, restaurants, bars, a convenience store, a fitness center -- so many features that a guest might need.
March 4, 2013
Rated 5 out of 5 by Pamplus2 Great location
Room on the 25 floor with a city view,
very clean room the beds really are very comfortable , relaxing decor.
Loved our stay of 5 nights would stay here again.
September 19, 2013
Rated 4 out of 5 by Bob18 Great location
Perfect location for visiting the city. Valet parking can be a bit overwhelming so park in the city garage across the street. Lounge is decent for US standards.
August 5, 2012
Rated 5 out of 5 by Golfer12 Always so friendly
Treated so well when we arrive and during our stay. Staff - Ron, George's, Blesinda etc are the best.
Always recommend this hotel.
March 29, 2014
Rated 3 out of 5 by Spiritark Service is kind of slow
I stayed here for business over two weeks and both times, the service was really slow. Check-in basically took me a good 15 minutes on the queue. There was one line for platinum and gold members, and another much longer line for standard members. Wouldn't the management have some initiative to send out a couple more staff members to help the two existing counters?
I had another bad experience when I went for breakfast one day at the Club Lounge. It was supposed to last till 1030a, but when I arrived at 1020a, the staff had already begun packing plates, fruits, bread, everything. I would have on the contrary expected a pack up 10 minutes AFTER the stipulated time, not before. Not a good experience on that front.
Facilities wise, the room is clean and spacious (but would not advise one travelling on business to pay more and go for the club levels since you don't really get anything incrementally more than a standard), but I feel that the toilet lacks a proper place to put toiletries (not conducive for female travelers have who typically have way more stuff than guys). The shower head was also kind of weak at the club floor.
October 15, 2013
Rated 5 out of 5 by Moose Very nice environment
Very enjoyable, the staff were especially courteous and friendly. Room was great and very clean. I will recommend this hotel to all my friends. I will be back!
January 22, 2013
Rated 2 out of 5 by birthdaygirl mrs. R
Service is declining
No glasses only plastic.
Needs new towels
Don't respect SPG membership at this particular hotel.
Don't get up-grades there
January 26, 2013
Rated 4 out of 5 by lover4life Top class Service
This hotel has it's guests personal safety as a top priority. I was most pleased at the service I received in dealing with an incident. Excellence at it's best
November 28, 2012
Rated 4 out of 5 by Jennalynn Nice, central location
Nice hotel, good amenities. Neat indoor outdoor pool! The only bad part was that I left a shirt there (a nice one) and they couldn't find it when I called. :(
December 20, 2012
Rated 2 out of 5 by canuck03 Busy and loud
We arrived on a Thursday were met with a long line of at least 25 people waiting to check in. When we were served, the staff was friendly and gave us an option of staying on the 5th floor or 18th. We chose the 5th floor. Our room had been cleaned, but not thoroughly.
The beds were nice and we slept great, until 630 am where we were awoken by loud banging on the adjoining wall and the sound of a reciprocating saw!!! We called down to front desk and were informed that there was no construction in the hotel and they would send security up to see what was happening. The construction continued throughout the morning until we packed up our bags and insisted on leaving. Again, I was met by a long line up at the front desk. I was able to meet with the manager who apologized for the construction and said he wasn't aware of any construction in the hotel and was able to switch our room for the next two nights.
The staff was great, the lobby was gorgeous and the location was exactly where we needed to be. The construction which the front desk didn't know about was the only concern and ruined our only relaxing day before a hectic weekend.
August 28, 2013