Rated 4 out of 5 by VenusRising Slept like a babe.
Thoroughly enjoyed the room. It was clean and comfortable with terrace access for those that came to visit whom smoked.
I did not appreciate being awakened early by construction staff or the constant smell of ammonia from the work they were doing, but it was a small price to pay for the perfect location to venues I was attending.
July 9, 2014
Rated 1 out of 5 by Chrisb07 Worst SPG
- At check in, my credit card was rejected and when I called the bank, found out it was your employees mistake
- Room was terrible. Noisy fan. No AC, and most of all, the carpet looked like it had not been cleaned in a decade
- Hallways are awful
- You could not even get the wake-up call right. Asked for 7:30 and you rang me at 7:00. This after moving rooms late the night before is not acceptable
June 10, 2014
Rated 2 out of 5 by Linsey Maintenance required
The pool was great and Marilyn at the front desk was extremely pleasant to deal with. However, the hot tub was not open in the morning until 10:00. The power went out in the room on two occassions because the adjoining room plugged in a heater. Electrical issues scare me due to the risk of fire. Ketchup was splashed on the room number. There were two unmentionable hairs found in the washroom, one behind the door on the floor and one in the tub.
February 26, 2013
Rated 2 out of 5 by bjt703 room below expectations
I stayed one night in a juniour suite and was disappointed at many levels. The heating in the room was not functioning a fact that was known by hotel staff as external heaters were behind the couch and I was not informed of this. The bathtub was blocked and did not drain properly. The shower was not functioning well. As my fault I did not complain as I was staying one night and was quite busy but I do have higher expectations from the Sheraton.
November 1, 2012
Rated 4 out of 5 by Missy22 Excellent facilities
My room was exceptionally clean and well maintained, and I credit the housekeeper I had. She was excellent -- very thorough, very flexible (I kept messing up her schedule but she was so nice about it) -- she deserves special recognition. She did not merely "straighten up" but truly cleaned. Also, the Fitness Center is excellent -- plenty of machines, well-maintained and clean. My only wish: the room would not get as cool as I would have liked.
September 21, 2013
Rated 4 out of 5 by Jim812 Front Desk Assistance
When we checked in (10/20/2012) we asked for and were assigned a room with a 'roll-in' shower. However, the closet was for wheelchair clients and we needed a closet where we could hang long garments. We told Rosa at the front desk of our plight and she tried several other rooms and all were with wheelchair closets. Not to be deterred, she thought about a clothes rack on wheels and had one delivered to our room. It worked perfectly. Thank you.
October 29, 2012
Rated 5 out of 5 by Sutch Our Mini Toronto GetAway
Probably the best lobby in Toronto for buzz and activity. Great central location to everything. Valet service was fast and helpful. Thank you .
August 2, 2014
Rated 4 out of 5 by Cassara One Staff Member Made Trip
When I arrirrived at the hotel the line to check in was extremely long. I am thankful for the help of one staff member on the front desk - Marilyn - who made the difference. She was attentive to my needs (I am suffering from a foot injury that makes walking difficult right now) and she was helpful and cheerful as she selected the best and easiest room for me. I felt that her concern was genuine and I truly appreciated her friendly demeanour.
November 3, 2013
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
June 9, 2013
Rated 4 out of 5 by Joelo Great Location, large parking fees?
This hotel was fabulous. It was right next to the Toronto Jazz festival and most of the city.
The only downside was the parking charge of $48 per night instead of $17 or so like other hotels. We drove the the US so we had to take our car and although we never took our car out of the hotel until we finished our visit, we got charged $48 a night.
Great hotel, service, etc, but the parking charge really dampened my feelings toward the hotel
July 17, 2013
Rated 1 out of 5 by jimm Very Bad experience
your computers were down when I arrived in the evening and checkin took over an hour, I was put in a very small room on the east side which i found very noisy. I had a major presentation on Thursday am and was up in the middle of the night only to find your wifi networkwas down. i could go on but need to do other things more productive. i tried to explain my frustration yesterday to the front desk person but found her to be crusty at best,
June 7, 2013
Rated 3 out of 5 by Notacomplainer Too Busy To Care
The superior downtown location has brought me to this Sheraton in Toronto on many occasions over the years. If it were not for the convenience of where it is, I likely would not return. Its place dictates its success, and not the service. As a SPG Platinum guest & business traveller I've never felt paricularly welcomed, never, I believe, been upgraded, and generally am dissatisfied and will make efforts never to return except by necessity.
October 14, 2012
Rated 5 out of 5 by Rocket55 Great central location
Close to all major attractions
August 7, 2014
Rated 3 out of 5 by Jbmundy Good but could be better
I've been staying at the hotel every two weeks for the past six months. Invariably the service is excellent and the fitness facility is wonderful.
One beef though: the last two rooms I've been in have had no temperature control. In fairness to the hotel, I haven't reported either problem because I prefer to be in the room when service folks enter. I just wish they'd inspect the rooms while they're unoccupied and fix these kind fo things.
April 11, 2013
Rated 4 out of 5 by scottie2014 Overall pleasant stay
Hotel was an overall good experience. Some small issues but the large pool made up fo the shortcomings. Was great to get a workout in a pool before heading to meetings.
July 30, 2014
Rated 4 out of 5 by Londoncalling traveler 111
great downtown hotel in Toronto
August 7, 2014
Rated 5 out of 5 by Stiletto7 An Excellent Experience
Third time is a charm.
My most recent stay at the Sheraton Centre Toronto was a perfect experience. From the second I entered the hotel the staff made me feel at home and that they were actually pleased to see me.
All of my needs (which were few and not out of the ordinary) were cheerfully and most professionally met.
I could not have asked for a more plesant, perfect overall experience and would highly recommend this facility to anyone.
September 6, 2012
Rated 2 out of 5 by passer1 Not good value
The room value I had was $$$$ but my room was one small double bed, wrinkled carpeting, and no hotel features pamphlet. Receptionist told me no other rooms available due to conferences so I walked by both days and I only saw one conference. I'm sure they are told to give absolute lousiest rooms first. Not impressed as an SPG member for 15 years, by far most overpriced room I have ever had for what I was getting.
May 12, 2014
Rated 5 out of 5 by tanya1 tanya1
we were in toronto for a concert and booked the sheraton for our stay. this is the second time staying here. i first person i met was ronnie at check in. wonderful service. i had requested a room on a high floor for a view. ronnie had us on the 34th floor in a little larger room. he also provided us with vouchers for breakfast. we sure enjoyed the buffet in the morning. we will stay at the sheraton again, when in town. thank you ronnie.
February 19, 2013
Rated 5 out of 5 by Xmasvacation The Hotel Staff Were Excellent
We really enjoyed our stay in this hotel.The staff were especially helpful right from check-in to bringing up our luggage and parking our car. Our room was upgraded at check-in and this completely exceeded my expectations and made a huge difference in our stay. This trip was where we had Christmas with our kids , some who don't live with us full time making this hotel and Toronto a convenient place to meet and the service was excellent.
January 1, 2013
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 4 out of 5 by ed522 Great View
This hotel is in a great location, we had a room with a great view of Toronto. I would recommend moving to a Club Room Floor, so you can have access to the city view from both sides in the Club Room. The food and service in the Club room was so so.
July 20, 2014
Rated 2 out of 5 by September227 This hotel is difficult to access if you are driving
Our GPS kept telling us to turn left off Yonge street but this is an illegal turn for several blocks. Going around the block was a nightmare. The address for the hotel is Queen street which is completely under construction and therefore not accessable. Very slow check in and out.
When we were ready to leave, I gave the parking valet my ticket and when I went to check on their progress an hour later, our keys were still in the keypress.
July 12, 2013
Rated 5 out of 5 by Ceja No disappointments here!
After five hours of train travel, and a (voluntary) long walk from Union Station, it was wonderful to find that our room was ready for occupancy a little ahead of time. Thank you, Steve, for your gracious welcome at the reception desk.
The pool was a delight. One suggestion.....the shower at the pool is set a little too hot for comfort (two people's opinion).
We were on a "theatre package", and look forward to repeating the experience.
July 28, 2012
Rated 3 out of 5 by ronald8888 Outstanding Sheraton Club Room Service
I've stayed many times at the Sheraton Toronto, and have found the staff to be consistently helpful and service oriented. When I stayed last week, I had the pleasure of interacting with Blesilda Pagaoa, who ran the reception area for the Sheraton Club Room on the 43rd floor. She greeted me by name and went out of her way to make sure my needs were met. Bravo to her and to the management for having this outstanding calibre of employee.
November 12, 2013
Rated 2 out of 5 by JEB1963 This hotel need updating
The hotel is dated and is in need up updates. The closet in my room was basically unusable, there was a shelf half way down and so I was unable to hang anythign on the top rod. The bottom rod was obstructed by the ironign board. Whe I romoved the ironing board the clothes stil touched the floor when hung from the bottom rod. The bathroom had an old radiator on the floor, teh cover has fallgin off and the inside was covered with dust.
July 2, 2013
Rated 5 out of 5 by Brat Great time had by all
we thoroughly enjoyed our girls weekend in Toronto. Mother, daughter and grandaughter
had a beautiful weekend, saw War Horse and attended the Royal Winter Fair. Your rooms are lovely and met all our needs. We were close to the theater and a ten minute ride to the fair. We shopped at the mall at the hotel and spent too much money. Your staff are extremely helpful and very friendly. We are already looking forward to next year. See you
November 8, 2012
Rated 2 out of 5 by elaine141 lack of information
I found the idea of having the amenities on the tv awkward. I had no way of going to what I wanted to know I had to wait for the tv to get the information. A couple of times I missed it and had to wait for it to come back up again. Is there any way to make your info more user friendly? We stay in several hotels but this one is the first I had to call down to find out how I could get more decaf coffee
May 20, 2014
Rated 5 out of 5 by WandaP Wonderful staff
From check-in to check-out, super friendly staff. Last year had my daughter's 10th birthday @ this location- sleepover plus amazing pool. We had such a great experience decided to go there again this year. Staff went out of their way to make our stay special: treats & welcome basket in the room for my daughter & friends plus a lovely Bday card signed by the staff.
June 17, 2014