Rated 2 out of 5 by Pasin27 Rooms are dated, internet & food overpriced
The room carpet was vacuumed of course, but it was badly in need of cleaning. There
were lots of stains on carpet.
The shower curtain rod was loose and ready to fall off.
I'm a big guy. Please replace double beds with queens.
The internet costs are way over-priced.
The food at hotel is good but way over-priced.
August 1, 2014
Rated 3 out of 5 by backstagelurker This Hotel was **Meh
This hotel was busy so I cant hold that against them. The staff at the door were the friendliest people in the hotel. The front desk people were a bit crabby. I was VERY surpised that internet was not free in our rooms. There were too many kids and "parties" in the rooms. I hardly got any sleep, and it took me 35 to get anyopne on the line, THEN I had to go to the front desk. This situation was NOT dealt with.
February 25, 2013
Rated 2 out of 5 by Ljl2 Valet is awful and staff is nice but not helpful
I am a platinum Starwood member who travels for business frequently...to Toronto on a monthly basis. I will NEVER stay at this hotel again. Major inconvenience...incompetent valet service and lack of staff assistance made me late for meetings two days in a row when I did my part and called down for car 20 mins in advance. Unacceptable and I was also very disappointed in managements handling of this situation!
November 20, 2012
Rated 3 out of 5 by Carol Disappointed!
As an SPG member I was very unhappy with my room allocation this year- room 3118 was directly behind the elevator shaft and was unbelievably noisy. I endured 3 nights of restless sleep due to constant rattling and wall shaking from the elevator. I was so busy with conference planning that I didn't have time to complain and move rooms but I felt the room to be of the most basic type and its location untenable.
February 24, 2013
Rated 5 out of 5 by SteelieDude First class Toronto hotel
While attending a steel industry technical conference week that brought me to Toronto for the first time in decades I had a great experience at this hotel. Conference facilities were comfortable and well cared for with great WiFi service to participants. Location is great for access to evening social activities too. Hotel food and beverage services were very good (well maybe a little over-priced).
May 9, 2014
Rated 5 out of 5 by Steelworker53 NDP Leadership convention
Recently I stayed at the Sheraton Centre for the NDP Leadership convention. We had an amazing time at your hotel once again and I feel the need to thank you and your staff once again. Ronnie Hossein came through for me again, he was able to secure a room for myself and a friend even though he was very sick at the time. He's a great guy and thought you should know that even sick he performed his duties amazingly. Blesilda who works in the club lounge recognized me right away and greeted me as she always does. It's nice to see friendly faces when you spend so much time away from home as I do. Actually all the staff upstairs stop and talk to me when they see me and welcome me back. You have a great crew working there and when I stay in Toronto it will be at your hotel. I'm glad you changed the menu upstairs it's always nice to grab a snack after a meeting.
April 21, 2012
Rated 3 out of 5 by Mike44 Going Down hill
Have stayed here many times but this time we had multiple issues. We were in two different rooms for noise reasons (not hotels fault) but both rooms had things that didn't work or were not clean. The staff were pleasant and tried to help but we seemed to keep having issues. We used starwood points this time and it used to be 7000 but is now 10000 but the hotel is no where near as good as our many past stays.
August 24, 2012
Rated 5 out of 5 by Nana09 Clean Hotel and Good location
My husband & I went for our 26th year anniversary during the 2013 Esther weekend. Awesome location, walking distance to allot of major attraction.The staff was awesome, special thanks to Semir at the front desk and Joanna in the club lounge . Room was clean and comfortable. The one thing that I would have like different is having firmer pillows. Other than that awesome experience . I recommend it to anyone.
April 2, 2013
Rated 4 out of 5 by Clarker6061 Getaway Weekend
We haven't been in downtown Toronto for years and boy have things changed. One thing that hasnt changed is the value and service at the Sheraton Centre. Still number 1 in my books. The location is great, close to everything. Easy walk to the theatres on King Street. We had a great room on the 33rd floor with wonderful views!! Check in was unbelievably fast and efficient! Thank you Sheraton! We will be back!
November 14, 2012
Rated 3 out of 5 by Dave94 APWA Stay
The room was tired and worn. The refrigerator barely kept beverages cool. The room temperature was not easily maintained. Set thermostat at 65 and the room was consistently 76. TV was not functioning upon arrival.
August 22, 2014
Rated 2 out of 5 by Monty33 Boy has this Hotel gone downhill
Check in was an adventure, new staff and long line up with people who looked like they were doing nothing , although in there defense maybe they wee waiting for gold level guests , not a smart move. The restaurant in the lobby has to be one of the worse hotel restaurants I have experienced in all my travels. Over an hour to prepare 8 meals and the restaurant was almost empty. The waiter was constantly coming back to us to ask questions on the preferences and yes we had many from Vegan to gluten free and even after giving our answers there were still errors.The air conditioner in our room was not working properly but was working. There were plumbing issues. and the furnishings looked like they were picked up second hand.Tthe bathroom had no counter or shelve spare so that your toilet bag was constantly wet
The $50.oo upgrade was a let down seeing that you usually get that type of breakfast free in an $89.00 room and was poorly set up. The line up was too long. There were no snacks during the day only breakfast and 5-7
August 12, 2014
Rated 4 out of 5 by Megan7 Sheraton Centre Toronto
We love the location of the hotel. It's close to shopping and an easy walk to the Ferry. The kids had a blast at the pool. They really catered activities at the pool for the kids. The bed was comfy and the room a nice size. The hotel has a great, updated lobby but the room is a little old. Valet is very expensive, $48 with in/out privileges. The valet attendants were very helpful. We would stay here again.
July 31, 2012
Rated 1 out of 5 by cathyrossi23 Queen street
I stayed at the Sheraton on Sunday the 8. It took me over 15minutes to check in because the representative was unable to find my reservation. I then was never told the hotel was under renovations. I was put on the same floor as the renovations! And to top it off early in the morning they were testing the fire alarm. All of this could have been avoided had the lady at check in advised me of these concerns.
December 23, 2013
Rated 2 out of 5 by snoopdog29 this hotel needs some work
I stayed for two nights last week and was dissappointed in the room service and air conditioning. The first day I did not get breakfast on time as no one took my order from my door despite it being placed outside at midnight. The second day breakfast was late.
I turned my room temperature down to 18.5 degrees but it stayed a a much hotter temp all night which made my sleep very uncomfortable and restless
October 22, 2012
Rated 5 out of 5 by Mochadream In the Heart of the City
I certainly got more than I expected with this hotel. First of all the facilities for eating are great. You can go upscale or enjoy casual dining all in one billing. The hotel is connected to a shopping centre as well which makes it really convenient for folks who need additional items or just like to look around. I actually traveled for work and was close to both my working location and fun things to do.
November 21, 2012
Rated 3 out of 5 by Russ the hotel was great just a couple of sidenotes
The front desk was very friendly , and I checked in with no problem, the rooms are tight since I had 2 adults and 2 children, but managed, I was pleased with everything with the service with one exception, the chambermaid was extremely unfriendly, and I felt she was quite annoyed that she had to wait an hour to clean my room. I am very accommodating but just found that very out of character for the hotel.
February 24, 2013
Rated 4 out of 5 by JackieP Hotel caters well to its customers
The hotel caters well to its customers. It is well located and the staff is very responsive. The hotel is showing wear so the upcoming renovation about which I read is needed.
August 26, 2014
Rated 2 out of 5 by csbmess My last stay
The room was fine but small. I am a platinum member but i certainly did not feel like one. This was the smalllest room i ever had over 7 years of using that hotel. I had bigger rooms even when I ws not a gold member. The bathroom was horrible. It was for a handicapped person which i am not.
The bathroom had no shower dooe and water got everywhere and the bathroom was cold. I wwill go elsewhere next time.
January 17, 2014
Rated 2 out of 5 by Matt74 Disappointed
Only received a standard room even with Gold status. Room is very dated, bathrooms tiny.
Wasn't able to bring two guests back to the room for drinks because of a ridiculous " NYE safety policy" which should have been disclosed at time of booking- I would have booked at another hotel had I known.
Inflexibility by staff, particularly Abigail (Front Desk Manager)-- will never stay at this property again.
January 3, 2013
Rated 4 out of 5 by Joanne6499 Employees are the Best!!
Whenever I am in Toronto, I always chose the Sheraton because of the amazing Team of people they have. Being in the Customer Service field, they truly exemplify what this means>
August 25, 2014
Rated 5 out of 5 by Unforgettable Reunited
You have a fantastic staff at the Front Desk.
Carol Das handled so well started from the room accomodation to surprise and delight . It was a special stay with a special someone I haven't seen for almost 40 years.
Lily Dungo was so accomodating and engaging.
We'll surely recommend the hotel, because we truly enjoyed our stay in your comfortable hotel where staff were all friendly.
June 4, 2014
Rated 4 out of 5 by BrynE Tainted Stay
My daughter and I booked a two night stay, Friday and Saturday and had planned to have lazy sleep in mornings and relax. We had booked the upper floor, to ensure we had quiet and extra amenities. We were woken at 7 a.m. Saturday morning, to voices shouting and machinery operating. I called, Guest Services and was told, the hotel is replacing windows and the work would go on all day. I asked for a room change to face north and was told it couldn't happen until 3 p.m. and only a King Bed was available. We had no choice but to accept the room with a King Bed, adjust our afternoon and be back at the hotel to move by 3 p.m. I should have been informed of the construction when I booked. I booked on the phone not the internet. I was given a $60 credit to my bill which really was nothing. I now know, to ask, if construction is happening and not to rely on being told. A good stay but tainted!
November 4, 2013
Rated 4 out of 5 by TriplePlatinum great workout, great stay
as a swimmer who stays in hotels for half of the year, i have *never* stayed at a hotel with such a great pool. the workout facility is also quite large (~10 treadmills...extrapolate from there) and never crowded. the staff is friendly and the rooms are comfortable. amazing view from the club lounge and super friendly staff as well. only issue is that i wish there were more power outlets in the room.
November 1, 2012
Rated 2 out of 5 by champie Service is marginal for this expensive hotel
Had a difficult time with the staff when I could not get cell phone reception the information desk was brisk and almost rude tried to explain never had this problem before ...but staff would not let me speak......also burger at "burger" restaurant was dry and overcooked waitress ignored us for 20 min when we sat down and we could see our food sitting under the heat lamps for a extended period of time
October 10, 2012
Rated 5 out of 5 by BigMike99 Very Comfortable!!
I stayed for two nights March 1-3, 2013 while on my training course and found the Sheraton Centre Hotel very comfortable and relaxing after a long day. Room was clean and the bed was very comfortable for a good nights rest. Although the fire alarm was pull at 3am on March 2 breaking up that sleep. The only other problem was the hot tub, the water temperature is good but the water jets are very weak.
March 4, 2013
Rated 2 out of 5 by americantory disappointed for first time
I have stayed at the hotel before, this was the first time I was disappointed. My room registration was mixed up when I checked in and they were unable to change it to what I wanted originally. I got to my room and it was messy. Hair in the bathroom from the previous occupants and the carpet was dirty. Not impressed.
July 24, 2014
Rated 4 out of 5 by psf513 Not much has changed
When there 18 years ago, the hotel was about the same as this time except now it was updated. The halls are dimly lit with no A/C. Room was average. Everything else was good to very good.
August 22, 2014
Rated 2 out of 5 by IIMFine22 great location- room and floor it is on( 27th) needs refreshing
Stayed at this hotel many times - but the room- an upgraded suite is ''tired'' - needs a lot of help . The Jacuzzi open to the bedroom with pedestal sink does not feel luxurious at all The whole floor seems old and tired . The on line /TV screen room service menu is NOT a good addition. While many on line features are the way to go- ordering a meal off a screen with no controls is a poor feature .
December 1, 2013
Rated 5 out of 5 by Susie127 Great staff!
I would like to personally commend two of your staff: Blesilda in the Club Lounge always remembers me - though I have not been at the hotel much this summer. The other person is Rocco - who constantly amazes me - his personal touch is simply unmatched at any other hotel I stay at. I spend 100 plus nights a year in various properties - so kudos to your staff, yet again for making an enjoyable stay.
November 11, 2013
Rated 4 out of 5 by MaryIz Nice room, great staff
We arrrived in Toronto on the hottest day to date, it was 36 degrees for the Enrique Eglisias concert. We went to the hotel early to see if we could get a room, and the Sheraton was able to accomodate us so we wouldn't have to wander around in the heat. The room was great, like the computers in lobby, and staff weregreat. Unfortunately price had just gone up from due to season but otherwise great.
July 22, 2012