Rated 3 out of 5 by teach105 Deteriorating Rooms
Television did not work even after repair staff called.
August 28, 2013
Rated 3 out of 5 by badroom Bad Room
The room was bad for a club floor> Heater made nosie all night
February 11, 2013
Rated 4 out of 5 by dondiegirl Great Service
I was impressed with the staff everywhere I went in the hotel.
June 14, 2012
Rated 4 out of 5 by sweetpea29 Stay at the Sheraton
Very noisy room beside the ice machine, and vending machine.
June 24, 2013
Rated 2 out of 5 by Dave Room Standar
It seems the more often I stay the lower my treatment status.
April 8, 2013
Rated 5 out of 5 by gilps great location
great time. Wine glasses in the room would be a nice touch.
April 8, 2013
Rated 5 out of 5 by TonyB123 Great Hotel
Great location, great hotel. Rooms are nice. Plenty around.
August 25, 2012
Rated 5 out of 5 by FG2012 Outstading service
Excellent service from all Staff. We were very impressed.
September 19, 2012
Rated 4 out of 5 by Ann1 This hotel is great
Location to every thing is great. Will stay there again.
January 16, 2013
Rated 5 out of 5 by xxxx1 Conveniently Located
Good access to Downtown TO features, Subway access, etc.
November 18, 2012
Rated 4 out of 5 by PaulP Another Great Stay
Fantastic Location. Great sevice and a comfortable room.
October 19, 2012
Rated 4 out of 5 by Hoagy Handicap Issue
All is wonderful except grab bars in the washroom.
August 12, 2013
Rated 4 out of 5 by detailguest Great Location
Great Hotel Location and Views
October 11, 2013
Rated 5 out of 5 by Shelley49 Great Location
Perfect location to explore all Toronto has to offer.
October 23, 2012
Rated 4 out of 5 by jh5845 Valet Process
I stay at the hotel weekly, and I really appreciate the valet staff. The weekday guys are friendly, driven and professional. I really like how they treat me. Please recongize that these guys are great when you read the rest.
I consistently have issues with the valet process as of late. This last visit, I expereinced several issues with the valet staff trying to retrieve my car. The automated line has inconsisten prompts (Sometimes you have to hit pound, sometimes you don't, sometimes you can interrupt the recording, sometimes you can't).
This last stay, i would simply get disconnected each time I enter my number. I had to call back several times to get a live person finally. Only after 5 days did they realize that my car was under a different name! Why does the automated menu hang up on you when there isn't a match? Futhermore, even after several tries to fix the ownership issue, I still wasn't able to retrieve my car in a timely manner.
When I dropped my car off on the final day, I had thought all issues had been fixed, but the evening valet guy couldn't check me in with my number because it had beeb "checked out".
I hope however manages your valet process can fix this PROCESS related issues. Don't blame the weekeday crew.
June 8, 2012
Rated 4 out of 5 by 42Jeff Nice room, no hot water for morning shower
Nice room, no hot water for morning shower
September 5, 2013
Rated 5 out of 5 by megmom excellent
The hotel was very comfortable; the staff excellent.
October 25, 2012
Rated 4 out of 5 Good Stay
Good stay - hotel was convenient and clean.
August 26, 2013
Rated 5 out of 5 by Waqar Management, staff go extra mile
Staff of the hotel very nice and execllent service.
March 10, 2013
Rated 3 out of 5 by fred poor service
unattentive staff, slow response time for enqiries
March 4, 2013
Rated 4 out of 5 by Gyller Central and great value
Central, everything you need in walking distance
June 10, 2013
Rated 2 out of 5 by Unlisted Poor Rooms and needs up lift
No control of heat,and the room require a uplift
January 14, 2013
Rated 3 out of 5 by DutchWahoo Could have used a fridge for the price
600.00 for two nights and no fridge lol
August 28, 2013
Rated 5 out of 5 by MomandDaughter It was wonderful
The staff were all pleasant and very helpful.
March 12, 2013
Rated 4 out of 5 by Craig69 BT TV
Good Experience watching show in the Morning
December 24, 2012
Rated 4 out of 5 by Mitch12 Very good and comfortable hotel!
I've been staying at this hotel frequenly and I have to say this is my preferred hotel choice whenever I go to Toronto. Location is very good and the hotel has everythng I need.
I would like to give an extra comendation to Bless and Joanne and everyone at the lounge for doing an excellent job. They make sure to take good care of their guests. Also with the exception of one incident the people at the front desk have been very helpful and accomodating to all my needs.
There were however a couple of incidents that prevented me from giving the hotel stars. There was one occasion where I had a very poor check-in at 1 in the morning. I had a rude receptionist take me in and when I got to the room things were not in order. Maybe he was having a bad day but I was not pleased. On another occasion I also found that there was a stain on my bedsheet on check-in and it took 3 days for it to get replaced. I was upset.
However even with these, I choose to stay with this hotel and would recommend it to anyone staying in Toronto. I identify these as separate incidents and would hope they wold ot happen again. The staff not involved with those incidents, the overall service, location and amenities are excellent so anyone who stays here would enjoy it.
September 6, 2012
Rated 4 out of 5 by RGBB Location
It is close to almost everything you need.
January 30, 2013
Rated 5 out of 5 by Scotty62 Great Staff
What an awsome staff. Everybody was great!
September 12, 2012
Rated 5 out of 5 by PattyMarie great stay
clean and good location. I will be back!
April 20, 2013
Rated 3 out of 5 by Ktpomavi Great Location Bad Food in Lounge
Wish the breakfast in lounge was better
December 7, 2012