Rated 5 out of 5 by khoodental Outstanding stay, exceeds expectations
I always stay at the Sheraton Center when in Toronto. This trip was made exceptionally well due to one factor; Brian the frontdesk who checked us in. Amazing service, truly bringing back the lost tradition of hospitality to the hotelier industry. Rooms were excellent as always and the location makes it a short walk or uber to most restaurants. Double thumbs up!
July 4, 2016
Rated 4 out of 5 by Gus1704 Lovely refurbed rooms with an excellent pool area
We booked the Sheraton Toronto because the rooms had recently been refurbed and it had an outdoor pool as I was travelling at the height of summer with my family. Both were great and fully met expectations. We had a breakfast inclusive rate and again the breakfast really hit the spot however be warned that we were charged for breakfast for each night of our stay so do ensure you check your bill.
July 4, 2016
Rated 4 out of 5 by PamsyLat Very comfy; Great location; NO "free' WiFi in rooms
The room was very clean and comfortable. The hotel is in a great location downtown Toronto - near Union Station, Air Canada Center, Rogers Center, Ripley's Aquarium, CN Tower, Eaton Center - all within a short walking distance!! Price was reasonable for the convenience. TV did not work the greatest and we were very disappointed that there was no 'free' WiFi in the room - you had to pay for it. Free WiFi was available in the lobby but that was very inconvenient.
May 31, 2016
Rated 4 out of 5 by Doug999 OK But Showers are awful......
Overall pretty good had to change rooms half way through and they couldnt put portfolio together onto one bill. Room was great only major complaint is that I judge hotel rooms on how the bed and shower are. The shower was a new highwater mark for terrible - guys in the elevator were even complaining. It must be a water saver head because truly there is no water coming through the head.
May 30, 2016
Rated 1 out of 5 by Ashgula Unprofessional Staff
I had booked 3 connecting rooms for my stay, 1 bedroom, a living room, and another bedroom space. Upon arriving at 6pm, when check in was at 3pm, I was told 2 of my rooms were still not ready! I was sent up to the smaller bedroom and was told to wait an hour for the rooms to be cleaned. An hour later I had called to see the status, and I was told there was an issue of the staff not being able to access the rooms. I do not understand why I had to call back to see the status and why I was not was informed, I do not know how long I would have actually had to wait if I did not follow up. I also do not understand why this problem was not resolved when check in was at 3! It seems as if they do not care about their guests and that they would only deal with problems at hand, instead of taking professional preventative measures. Instead I had to take action as it was now 7:45. My bedroom fortunately had an unlocked connecting door and I was able to access the other two rooms. The Living room was locked on the inside, however, had they attempted to access through the bedroom or through my room, this would have been resolved much quicker, instead me, as a guest, I had to solve my problem. Ultimately, it was up to me to make my stay enjoyable, as the staff failed miserably with their poor problem solving and communication skills. I did receive complimentary parking and wine, but it simply did not make my experience a good one, as I felt like I was not given enough attention as a paying customer. Would not stay again as they do not value me as a customer or my money.
May 25, 2016
Rated 5 out of 5 by IBROX home from home
Once again another great stay in the Sheraton. Always a warm and friendly welcome. Brian of course always takes care of us as does Steve on the front desk. Brenda our room attendant is the best. Many many other members of staff so helpful to us.
The hotel has the perfect situation for running around the city or just shopping. It also has a coffee shop just to sit and watch the world go by or the Bn'B for a hearty full breakfast or evening meal or drink. Alterntively it also has a Club Lounge where once again all staff on the 43rd floor are always happy to help. Plenty of facilities so why stay anywhere else.
May 24, 2016
Rated 1 out of 5 by Craig87 Had NO bed the first night
Was HUGELY disappointed by my stay at the Sheraton in Toronto. I was there for business and was completely aghast that upon arriving and checking in at the hotel learning there was no room with a bed for me and I had been assigned a room with a sofa bed. A MINIMUM expectation I have for a hotel booking is a bed. The reason or reasons I hadn't been assigned a suitable room where not offered and fairly pathetic compensation was offered ie breakfast (which already came with my booking), access to the Club (again, already should have come with my booking). Whilst I see that have given me 5000 spg points, I do not believe this fairly compensates the experience. The room was over $500 per night and to still be expected to pay the full room rate with little if no compensation is hugely disappointing.
May 23, 2016
Rated 4 out of 5 by Raphott Good accommodation for the business traveller
We stayed at the Sheraton for two nights during a recent business trip to Toronto. We knew we would be checking in late and notified the hotel in advance. Check in was efficient, our room was exactly what we required and everything in it was in good condition. This hotel is very big and the lobby is always bustling but the rooms were quiet. We were offered and accepted the green option to forego daily maid service in order to reduce our usage of energy. The hotel is close to good restaurants, the opera and theatres so there is a good choice of evening entertainment.
May 18, 2016
Rated 5 out of 5 by Bubbletea wonderful hotel
Stayed at the Sheraton for six nights while attending a conference a few blocks away. Staff super friendly at check-in. Got an upgrade to a higher floor with a wonderful view of the City Hall at Nathan Phillips Square. The room was recently renovated so looked brand new. Loved the large fitness center, especially the treadmills. The heated pool looked amazing - really wished I knew how to swim. The hotel location was so convenient. You don't even have to step outside due to the labyrinth of below-ground walk ways connecting the Sheraton to the major buildings/shopping centers downtown. China Town within walking distance was a bonus.
May 16, 2016
Rated 5 out of 5 by Winston613 Perfect
We were in for a concert in the same hotel. The room and food exceeded our expectations.
May 8, 2016
Rated 4 out of 5 by 7521 Could be better
The hotel is generally good, especially in facility and location. I was booking 4 rooms, all of them are being upgraded with club privilege which is pretty good. the club on the top floor is also amazingly beautiful and the service is great.
There is nothing goes too far wrong with this hotel. But I really wish it to be a topnotch hotel in Toronto. It's has the potential to feature 5-star facility. Especially since it's going to competing with newer hotel that much much more modern. The food and drink option in both restaurants and lounge could be improved. Room may also need a bit attention to detail.
May 6, 2016
Rated 2 out of 5 by mike301 Great location, but sub-par experience
I've now stayed at this hotel twice in the past few weeks and have had a disappointing stay both times. I experienced poor sleep quality since I was woken up repeatedly by screaming and laughing in the hallway. I don't know if this hotel is used principally for young folks partying but that's certainly not what I was there. I also find the service is not really up to par: I always have to ask for Gold benefits when I check in, it shouldn't be that way. I also found the housekeeping was imperfect. The lobby and pedestrian entrances to the hotel are cold and impersonal.
That being said, the rooms are well-decorated and the location is excellent (including connections to the underground PATH), it's truly a shame the service is not where it should be.
April 25, 2016
Rated 4 out of 5 by mzt67 NYE
Centrally Located in downtown Toronto. Minutes from most of the cities attractions.
April 23, 2016
Rated 5 out of 5 by Queenie376 Very nice hotel in downtown Toronto
Very nice hotel and close to everything in downtown Toronto. Nice view if you are on one of the high floors. I love the bed which was very comfortable. Customer service was good and everyone was helpful. I will definitely return and stay here again.
April 21, 2016
Rated 5 out of 5 by Goalagame Satisfied Guest
Newly updated. Very pleasant stay. Great location in the city
April 21, 2016
Rated 5 out of 5 by MarkMaestro11 Consistant quality
Hotel upgrades are excellent. Check-in prompt and courteous. Club lounge food is very good for breakfast and snacks after work. Every once in a while, its actually my dinner. Service in AM and PM in lounge is always friendly and prompt, without being overbearing. Room is very clean and beds are comfortable - as you would expect. HVAC runs quietly.
April 13, 2016
Rated 3 out of 5 by Bob18 Good Location
Have stayed before, is a great location. Biggest negative is the tiny bathrooms, even in their suites.
April 5, 2016
Rated 5 out of 5 by JGSenior Excellent
Wonderful stay, excellent room,terrific housekeeping. i like a tub and my wife likes a shower, we were away from the clock tower, lift and ice machine, staff worked out which room for us well thought out.
Club lounge and staff are terrific, one of the best teams under Bles and Anita, they really try hard and look after their guests, i would find it difficult to find a better team anywhere, well done.
April 2, 2016
Rated 5 out of 5 by GregGregGreg Terrible meal served to hundreds of guests
I attended a dinner for the participants in my conference. There were a couple hundred people there. We were served a four course meal, and I'm evaluating it based on my years of experience working with a caterer serving food for groups of 20 - 1000 people.
We had four courses:
The soup this year was so salty it was inedible. Nobody at my table enjoyed it. I only ate one spoonful. The mushroom soup that was served two years ago was excellent - new chef? This year it was disgusting.
The highlight of the meal, but still mediocre at best. Greens, mozzarella slices, tomatoes. It was an entirely boring salad. The mozzarella slices were all stuck together and the tomatoes were not fresh. Who allowed this produce onto the plate? Compare this salad to last year's: watermelon with mozzarella and tomatoes. That was was great! This year - new chef? - totally uninspired.
I was served the chicken breast in accordance with my request for no beef. It was cold and hard. Did the kitchen staff boil this for way too long, or was it heated from frozen? Somebody in the kitchen must have noticed how tough the chicken breast was because somebody decided to drench it in beef gravy. Oh darn, there goes my "no beef" request. Accompanied by way too sweetened sweet potato mash and one piece of broccoli and a single carrot. Most of this plate made it's way back to the kitchen
I had an apple tart, and I ate the (canned?) filling. The pastry shell was so hard I could snap it like a "sesame snap".
I was astonished that a meal this terrible could come out of the kitchen of your hotel. I have eaten at three of these banquets and there has always been a mediocre element, and an excellent element. This year the chef was 0 for 4 on the four courses.
I don't know what our group was charged per person for this dinner. For under $25 I could get a can of Campbell's Mushroom Soup, a Quarter chicken dinner from Swiss Chalet with sides, an Apple pie from McDonald's, and a cheap bottle of wine from the LCBO, and still have a higher quality meal than this.
During the meal I asked to talk to the chef directly but the chef had already left the building. I left my contact information with the manager on duty, but the chef has not contacted me as of a week later. I would like to hear back from somebody about my comments. As of now, I would recommend anyone steer clear of the catering services at the Sheraton. A hotel of your size should have no problem putting out some decent food for a group of this size. Most guests at my table left hungry since the food was so bad. What will you do to make this experience better? I hope you realize that this conference used to be held in Niagara Falls every other year and does not need to be held in Toronto.
March 21, 2016
Rated 5 out of 5 by Lucky1226 Nice comfortable and clean hotel
We stayed here for a little March Break with our daughter.The hotel was very clean and really comfortable and it is close to everything downtown. Highly recommend.
March 18, 2016
Rated 5 out of 5 by Jose2016 Renovated floor and extra touches!
Got upgraded to one of the renovated rooms and I am impressed. The views of City Hall and the city-scape are amazing. The room is immaculate and well appointed, as well as laid out; quite spacious. The added touches of a card from the manager and complimentary treats for my birthday were excellent touches on customer service; a big thank you! The location is perfect, very near to the subway and streetcar. The location is walkable from Union Station.
March 17, 2016
Rated 2 out of 5 by MinnieManiac Significant Billing Challenges
The hotel was clean and the food excellent unfortunately I had significant challenges with the billing process and a problem with the temperature of a room that was never addressed.
March 11, 2016
Rated 3 out of 5 by Flick2 Good location
I was never warm in this hotel.
I asked for them to check my heat they never got it fixed.
They said they would send me a heater, I never got it.
Otherwise the other parts of the hotel was fine.
February 16, 2016
Rated 5 out of 5 by Ling01 Great location; great customer service
Thanks to the team at Sheraton Center Toronto hotel for making my stay a perfect experience. A comfortable room with a view of City Hall and access to the VIP lounge added to the experience. This hotel is certainly my hotel of choice when staying in downtown Toronto.
February 15, 2016
Rated 5 out of 5 by RoadWarrior83 Special Birthday Visit
My wife and I stayed here prior to going to the opera. It was a special birthday visit. Blesilda and the Club staff made it extra memorable -- we received a beautiful suite upgrade, and they sent cake, berries and other treats to the room. I stay at this hotel ~60 times a year, and they continue to make it an enjoyable experience for me.
February 11, 2016
Rated 5 out of 5 by DawnSSD Will visit again!
I booked a room at this hotel for a business conference that was being held here. I was thrilled with the proximity to major forms of transportation. The check in process was quick and our room was beautiful, comfortable and clean. Gorgeous view of the CN Tower from our room. The meeting facilities were excellent with a variety of choices for lunch right on site! I would definitely stay at this hotel again!
February 8, 2016
Rated 5 out of 5 by barb8491 WONDERFUL STAY
We have stayed in the club rooms at 4 seasons Sheraton on Queen for over 35 years. We will continue to stay there because it is always a very relaxing and pleasant stay. The staff is always very courteous and helpful, the hotel and rooms well maintained and clean.
The club level lounge is an excellent place for morning breakfast with a great view of Toronto. For us it is a home away from home.
February 4, 2016
Rated 5 out of 5 by Duchemin Amazing staff and great customer service
I just stayed there for three nights. The customer service was absolutely amazing. Everyone from the front desk, the bell hop to the housekeepers, were so friendly. Service in the restaurant and especially in the club lounge was amazing. I would like to mention Blesilda who made our stay extra special. Thank you some much.
January 20, 2016
Rated 4 out of 5 by SeanTO Weekend Award Stay
I wanted to take my wife away to celebrate her birthday. The hotel was packed because of the boat show. Despite this, I was upgraded to a suite and given a 4PM checkout. I appreciated the club concierge who reached out to me in advance of my stay. The concierge told me that they would send a fruit platter to our room, but we never received it. I didn't make a fuss because it really doesn't matter. We had a great time. I wanted to stay the Saturday night as well, but they were sold out to the point that they could not even offer a platinum override. Excellent SPG recognition.
January 11, 2016
Rated 4 out of 5 by Ottawa49 Good location
Nothing special, bed was comfortable nothing bad about it and nothing special. The location was good. Staff friendly and wiling to help, room was clean but average I can't believe in this day and age you get charged for internet and there was no coffee pot in the room. The pool is half inside and half outside but the water was way to cold to swim in. The hot tub was quite large but didn't get a chance to get into it.
January 11, 2016