Rated 5 out of 5 by Monzie101 Best stay ever
Loved the hotel and the staff were so friendly. Thank you for making this a great stay.
November 13, 2012
Rated 3 out of 5 by jscott01 Underwhelming
Beds were uncomfortable.
Room was okay.
Restaurants were okay, but service was poor.
April 8, 2013
Rated 2 out of 5 by Paulu Leaking ceiling at 2 A.M. & unexplained charge!
We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees.
September 24, 2012
Rated 4 out of 5 by Review Great Location
Overall, my stay was good. It has great location that is central to almost everything.
October 23, 2012
Rated 2 out of 5 by Pepe beaten up rooms.
Initial room had the window open to mask the smell. Everything is tired and run down.
March 29, 2013
Rated 5 out of 5 by toronto2013 This hotel always meets our needs
We've always been received by pleasant staff who are very accommodating!
March 12, 2013
Rated 4 out of 5 by Jbmundy Solid & Professional
The Sheraton Centre is an older hotel but well-run with very good customer service.
January 11, 2013
Rated 5 out of 5 by RMEBrown Great Hotel, Great Location
One of the best properties in Toronto! Great Executive lounge on 43rd, great staff!
August 18, 2012
Rated 1 out of 5 this hotel has few room features
The room lack any refrigeration for guest purchases and is very basic in offering
June 16, 2013
Rated 4 out of 5 by baines excellent sevice
we stayed here 2 times. good recognition for platinum spg status. excellent staff
August 17, 2012
Rated 4 out of 5 by Sky13 Very nice hotel
The staff are very courteous and my room was very spacious and quiet.
December 12, 2012
Rated 2 out of 5 by Missantarctica5 Room too hot; problem with rate
The temperature in this room (south tower) did not go below 24C while we were there, although I set the thermostat at 18.5 (the lowest setting) and the noisy fan ran constantly. It was very uncomfortable for sleeping. I am not the first to identify this problem, as I have since learned on TripAdvisor. I have stayed at this location many times, but always on the Nathan Phillips Square side and did not have this problem.
I booked a special rate promoted by SPG and as I expected there to be four in our party, paid $20 extra for each extra guest. One of us could not get away in the end, so there were only three of us. I mentioned this at check-in, but was told that the rate could not be changed. Why not? If the extra charge is to account for extra towels, tea, coffee, cups, water bottles, etc. then I should not have been charged, as there were only three of us. AND the room came with only 3 towels, two coffee filters, two tea bags and two coffee cups, so it was a good thing that there were only three of us, one coffee drinker and one tea drinker. Next time I will book for only two people and add any extra people on at check-in.
It was obvious that underneath the bed had not been vacuumed in a long time.
December 23, 2012
Rated 5 out of 5 by Waqar staff
front desk office staff very help full.
December 8, 2013
Rated 2 out of 5 by MET1118 Disappointed
broken curtain, garbage in bathroom, previous guest's apple charger left in room
January 31, 2013
Rated 4 out of 5 by Daveb2 Great staff
Usual high standard of Sheraton hotel with excellent friendly and helpful staff.
August 13, 2012
Rated 4 out of 5 by Mick05 Sheraton, Toronto
Very central, high standard in order of service, rooms, breakfest, fitness etc.
October 16, 2012
Rated 2 out of 5 by Spynman A bad experience this time around
mattress was broken, sheets were not properly done, vent in bathroom was noisy.
November 24, 2012
Rated 5 out of 5 by esm2012 Convemient location - good price
Would recommend to stay in this hotel - good location - easy access to subway.
April 26, 2013
Rated 2 out of 5 by Alba Bad weekend
Fire alarms going off at 3 in the morning and no hot water the following day.
January 28, 2013
Rated 4 out of 5 by jtworldwide Nice property -- Great location
This is a nice hotel for anyone doing business or enjoying downtown Toronto.
June 7, 2013
Rated 2 out of 5 by elizabeth96 The manager was not helpful
In the past I have always stayed here for work and leisure, but in the past year the service has declined. I started to stay here less and didn't even care that I would be moved from platinum to gold. So this year as a gold I would only stay here for convenience. They would still allow me access to the lounge upstairs, but this past stay they wouldn't let me. I was ok with that bc there isn't much up there anyways. I would only go up there to get some work done. When I checked into my room the toilet doesn't flush, the phones didn't work and it was freezing. I'm 8 months pregnant and had to go all the way back downstairs with my stuff to let them know. They switched my room and the guy went to speak to his manager to see if she would allow me access to the lounge. She came to the counter and told me no. Nothing to compensate the inconvenence I had to go through. The new room was still so cold that I had to get extra blankets and two heaters. The fact that the manager was so rude and wouldn't allow me access to the lounge really bothered me especially when there was just an hour left before it closes. I only wanted to get somework done for my meeting the next day. The staff at the hotel are all helpful and nice.
September 19, 2013
Rated 3 out of 5 by Whywhy Hotel is OK
Would not recommend. Probably OK for a hockey team in town for a tournament.
February 8, 2013
Rated 4 out of 5 by voegelchen ok for this price
no free wireless internet
exterior few is not so nice
breakfast to expensive
April 3, 2013
Rated 3 out of 5 by beza9019 Friendly welcome
Blesilda working at reception at Club Level was extremely nice and friendly.
May 3, 2012
Rated 4 out of 5 by Cindy1000 Leadership Conference
Thank you for your fast attention to my concerns and for my room upgrade.
August 18, 2013
Rated 3 out of 5 by Cojackson Disappointed
First off I want to say that this hotel is in an excellent location. As for both of my experiences there in the last month... that's about it.
First off the line up to check in was the WORST that I have ever seen. It took 25 minutes to work through, however I could see past that. Secondly, I had forgotten my toothbrush and had requested one from the front desk. 30 minutes after I requested it and it hadn't arrived, I called down to see if it was on it's way, and was obviously forgotten about. I was not offered an apology for the delay, just that it should be there "any time now". At the same time I mentioned that our room did not have any hot water, at which I was met with "You and anything below the 25th floor". At no point was I offered an apology for the inconvenience or a possible timeframe that the issue would be corrected, just that "we're working on it".
As a fairly relaxed guest in most cases, I could easily ignore all of these situations if someone had made me feel that they cared about the inconveniences.
As an individual that tries to be loyal to the Starwood brand, I did feel that this experience was quite disappointing and not at all what I am used to when staying at other Starwood properties.
December 6, 2011
Rated 4 out of 5 by Hermit Rip off
Outrages price for wifi connection. Even cheap coffee shops have free wifi.
January 14, 2013
Rated 5 out of 5 by ricardopontes Awesome
This hotel exceeded my expectations and certainly I'll be back.
October 15, 2013
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
May 31, 2013
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013