Rated 5 out of 5 by mafli Visiting AMC at Toronto
I attended the AMC conference in April 2014.
The location of the hotel is next to Eaton Center in downtown Toronto. So it is perfect.
I had a nice room on the 24th floor. The room was in excellent condition, everything very clean and tidy, nothing to complain at all. The bed was very comfy, too.
The conference was in the ballrooms of the hotel. The rooms where great and the services, too.
The overall experience was very good. You might pay a premium for the hotel but it is worth it.
April 18, 2014
Rated 5 out of 5 by PittsburghJim Great Location
The Sheraton is in the heart of the city and close to everything. Very personable and friendly staff that made our stay feel welcoming! Even the security staff member Adrian, offered my son and I a complimentary breakfast in the hotel restaurant. This was our first trip to Toronto and when we come back, the Sheraton will be the place for us!
June 12, 2013
Rated 4 out of 5 by adam06 Over all the Hotel was nice.
Over all I like Sheraton hotels, but this time even though I contacted SPG desk and confirm to me the Lounge club would be open, when I arrived there they told me was closed, and staff was rood. If I knew this I would stayed some where else. but was too late in the day.
December 31, 2013
Rated 5 out of 5 by TetePrata Excellent location!! Friendly staff!!
The hotel is close to the subway station, the Eaton Centre and adjacent to PATH. The Club Lounge on the 43th floor offers an excellent breakfast and snacks in the evenings. The coffee machine of the Club is great!! I wish I had one of those in my house!!! All the staff is very friendly.. We had a great time in this beautiful hotel.
July 20, 2012
Rated 4 out of 5 by Josh No Wifi in the Rooms
The rooms don't have WiFi, not even on the Club floors. So if you want WiFi for your iPhone or iPad, you'll have to go to the club lounge on the 43rd floor, or the lobby area. You can bring your laptop and plug in to the ethernet, but don't expect the ethernet cord that they provide to reach the bed. It's just a little too short.
October 21, 2011
Rated 2 out of 5 by Kimberly11 Very dissapointed.
We have stayed at the Sheraton downtown many times and were impressed. This weekend was an exception. First, it took us 55 minutes to check in. No manager or even employee came near the line to explain or apologize. After getting to our room (room 2744). We were very dissapointed at the size. Every other room we have stayed in at your hotel were beautiful. Thirdly and most dissapointing....I went outside (just by the front lobby) and almost stepped in a mess (another guest had gotten sick). I informed the front desk who assured me they would clean it up immediatly. I went down over an hour later and the mess was not cleaned up. (The staff had only put a "Wet Floor" sign up.).
December 30, 2013
Rated 5 out of 5 by TheShadow Very Nice Hotel, Good Location
We stayed at the Sheraton for the Boat Show and had a wonderful stay. Our room looked over Nathan Phillips square and the skating rink. It was very clean and comfortable. The only thing I didn't like was there was no wireless internet in the room. On one of the previous posts they mentioned this and the hotel replied saying that they now have wireless in the rooms. It is NOT in the rooms and there is notification in the room the you must go down to the lobby if you need WiFi. Other than that, it was a great stay, in a great room. Next year we will stay again but skip the boat show and maybe go shopping in Toronto.
January 25, 2012
Rated 3 out of 5 by TardyRoom Check in Staff needs some work
No complaints about the actual room. However we requested early check in and ended up getting a room that wasn't even ready by normal check in time. When we spoke to check in they kept giving us the run a round and excuses. We finally demanded to speak to the Supervisor and demanded some compensation!
June 12, 2013
Rated 4 out of 5 by Flyingtailor Right In The Heart
Very nice place but the really big hotels are not my favorite a little impersonal. But the Sheraton has good check in and check out for Gold members very fast and good SPG recognition, and also a very nice lounge with great views. I would recommend this hotel to anyone wanting to stay right downtown.
April 1, 2013
Rated 3 out of 5 by barnaby11 Very Average
The first room we checked into was dirty. The toilet took forever to flush and even though we were told a late checkout would be very possible, that request got rather abruptly shut down when the time came to ask. Hard to believe knowing that rooms go uncleaned for hours/days.
June 9, 2014
Rated 5 out of 5 by DancingQueen Great Location
My husband and I stayed at the Sheraton for a wedding we attended at the nearby Arcadian loft. The suite was clean and modern. The view of Nathan Phillips Square was beautiful. The indoor/outdoor pool was a great feature. We would definitely stay here again.
June 18, 2013
Rated 3 out of 5 by crobertsca OK, but needs updating
I'm a long time SPG member and use the Sheraton Downtown Toronto quite a bit because of its convenient location...and of course the points. However, compared to other hotels in the area, and other SPG Sheratons, this location needs some TLC in its rooms and hallways. The value for money is good, but with peeling wallpaper in the rooms, old worn furniture, and stained carpets, a lot of these rooms need updating and fixing. Luckily the staff is very nice and helpful, and the main lobby area is OK. They've upated their restaurant too. I just wish they would take more pride in their rooms. Too bad the Westin Harbour Castle isn't a more convenient location for business travellers.
January 19, 2013
Rated 5 out of 5 by patsychom Excellent choice
This is a great choice - excellent location, staff and premise. Staff are outstanding, always ready to accommodate your needs. They are friendly and welcoming and very helpful with directions, suggestions, best bets. The hotel is top of the list for TO.
April 24, 2012
Rated 1 out of 5 by jayx1 Rude Staff
I cannot remember a time that I have ever run into a friendly staff member here. Service has always been average to down right rude. I am done with this location after giving them far too many chances. I will take my business and my clients elsewhere.
April 8, 2013
Rated 2 out of 5 by kathiws tired and in need of updating
I stayed the Sheraton in Toronto, when I booked the reservation I asked specifically for a room FAR away from the elevator, a QUIET room! I even filled out the online 'how can we prepare for your stay' survey and again reiterated
FAR away from elevator and any staff closets or entranceways. My room was 663, which is literally right across from the elevator, 3-4 doors down from ice and pop machine. The room was tired, dark and dirty, before I even unpacked there were dark curly hairs in the bathroom on the floor, in the tub and toilet.
May 30, 2014
Rated 5 out of 5 by Deb2012 Very happy with the Sheraton Center
I am a frequest business traveller to Toronto and choose to stay at the Sheraton Center. “Home away from home” is a bit of a cliché, but, in this hotel it is true. Right from the Front Desk team, to the Bell team, Luggage Room, and, especially Guest Services, everyone goes above and beyond.
At the end of a long day, being checked in by friendly, smiling people who great me by name, and remember my personal details, hearing my room is in my favorite area of the hotel, and having one of the bell team run to grab my “staying bag” from luggage and getting my travel bag on a cart is really appreciated.
And sometimes I even receive a lovely amenity to recognize my repeat business :)
February 21, 2012
Rated 3 out of 5 by Travellinman62 Getting Disappointed
Have stayed at the Sheraton Centre Toronto often and have become increasingly disappointed.
Realized I had left some shirts in room's closet on last visit; immediately phoned hotel and spoke with someone who identified himself as a night manager. He said he would look into it and get back to me. He never did. When we checked in, we asked not to be beside an elevator or ice machine area. Guess what? Despite assurances from the front desk person, our room was right beside the ice machine room. Pop vending machine on 29th floor ripped me off. It was only $1 but still annoying.
Now, our room was nice with a lovely view of the CN Tower, the bed super comfortable, and the shower pressure amazing. But this location is not a cheap place to stay. And the people power seem to be letting us down.
June 1, 2014
Rated 2 out of 5 by RCat 3 strikes
First, vending machine is hallway was broken and was not fixed for 3 days I was there
Second, TV in room was not working and took over an hour for someone to come fix it
Third, alarm clock in room went off at midnight
June 8, 2014
Rated 3 out of 5 by Notsure2Bback Okay - but nothing more.
1. Central location
1. Mattress too soft.
2. Extra charge for in-room Internet access.
3 Busy lobby with throngs accessing free Internet in the lobby (see 2 above).
May 27, 2012
Rated 5 out of 5 by Surgy This hotel has great staff and location
Love the location of this hotel. We have stayed here several times and have always been treated to excellent service. We highly recommend this hotel.
August 12, 2013
Rated 2 out of 5 by Cynthia55357 I had major problems with my stay.
As I checked out (I was there for two nights on a Trafalgar tour of Canada), I told two employees at the reception desk of my troubles at the Sheraton. 50% of the time I was there my phone was dead. That's why, I found out, that I did not get my 6 a.m. wake-up call that I requested. Therefore, I almost missed my arranged trip to Niagra Falls! Also, 50% of the time I did not get wifi in the room, which is a promise from Trafalgar, that we will always have free wifi in the room. I took my tablet to the reception desk, and he also could not get the Internet!!! He said the server must be down, and he would notify the proper person. However, it was too late for me to enjoy it, because I was checking out. I must say, the breakfast room was a madhouse! I appreciate the fact that the hotel was full, and that means a lot of people! On the bright side, the employees that I dealt with, including in the breakfast room, were fantastic!!!! There was only one, she seemed to be sort of in charge, and takes people to their seats, she was short with me. She was a little plump, and Caucasian. Everyone else could not have been nicer. Thank you for listening. I told reception that I plan to write a letter of my troubles with the Sheraton, and he said he was going to give me a free night. I don't know how to redeem that freebie?
June 10, 2014
Rated 5 out of 5 by SOIsinger Excellent Accomodations
We had 70 people here for a convention in a variety of rooms. All were extremely pleased with the hotel and surrounding area. We will be back!
July 15, 2013
Rated 5 out of 5 by PrincessLily Club Lounge Staff are Amazing
The club lounge staff always make us feel welcome. Our home away from home.
Special thanks to Blesilda.
August 2, 2013
Rated 5 out of 5 by Imagine "Home Away From Home!"
“Home away from Home!”. That is what the Sheraton Toronto is to us.
We visit several times a year and am always impressed with the quality of staff beginning with Marilyn at the front desk who always greets us by name with a big smile and a hug and provides excellent customer service each and every time.
We just celebrated our 43rd wedding anniversary and were thrilled to be remembered by Bless in the Club Lounge with a special anniversary greeting. She had genuine pleasure in sharing our anniversary and always welcomes us by name with a warm sincere smile. Marilyn and Bless are the smiling friendly faces we always look forward to seeing.
You cannot beat the location and we walk to almost everything we wish to see and do.
To us “there is no other” hotel. Sheraton Toronto is it!
We highly recommend the Sheraton for your first and every visit to Toronto.
October 14, 2012
Rated 4 out of 5 by Delish Great stay
We stayed at the Sheraton and went to a show at the Ed Mirvish.got a great deal ! The staff were Friendly and the room was clean and very comfortable . Would stay there again.
June 8, 2014
Rated 5 out of 5 by BlaketheSnake Sheraton Toronto Center = Great!
Great location, rooms, value, service, and best of all--Great Staff and Management.
December 7, 2012
Rated 4 out of 5 by Zilmo If you want a cold room to sleep in, find another hotel
The room was lovely, with a fantastic view of Toronto City Hall, and just a block away from the Performing Arts Centre, where ballet and opera are performed.
The hotel is also close to most anywhere in central downtown, within walking distance of the AGO, Chinatown, the Aquarium, etc.
The one feature that wasn't great was the fact that I couldn't get the room temperature any lower than 18.5, so I was a bit too warm for a perfect night's sleep.
June 2, 2014
Rated 5 out of 5 by suzieq123 Excellent staff, feels like home from home
This hotel is perfect for both the business traveller and tourist, centrally located and close to major attractions. The hotel is clean and has great facilities. The main reason I use this hotel and would highly recommend it is the way all the staff take care of your every need. The welcome from George and all in valet, Brian and Marilyn are fabulous at check in along with all the others and Blesilda at the Club Lounge is so friendly and takes care of all the guests. I always feel like this is my home away from home when I stay here......kudos to all the staff you really do make a difference!!
December 9, 2013
Rated 5 out of 5 by midlandtourist Wonderful Welcome Back
In Real Estate it is location, location, location. The weather was terrible with sleet and rain but this location on the Toronto PATH meant we could go everywhere without facing the elements. A real Plus.
This hotel has a great location but at this Sheraton, it is service, service, service! We usually come to the Sheraton downtown a couple of times a year. This time we convinced our friends to book in too. We have Platinum status and we know what level of service to expect. But our friends who often use another hotel had a wonderful time and they could not say enough about the service. The service at the front desk was actually fun as there was a bit of confusion (on our part) with regards mixing up the keys and it was quickly resolved with good humour. Thank you Tammi.
But our friends were most impressed that the staff at the Club Lounge Blesilda, John and Augustin all remembered us and genuinely welcomed us back. Hard to believe in a hotel as large as this Sheraton. And a special thank you to the Club staff for finding me some gluten free muffins for breakfast. Having a dietary restriction can make travelling difficult so it was great for me to have something to eat while enjoying the lounge with my spouse and friends.
We are looking forward to our next Toronto visit.
July 16, 2013
Rated 5 out of 5 by Unforgettable Reunited
You have a fantastic staff at the Front Desk.
Carol Das handled so well started from the room accomodation to surprise and delight . It was a special stay with a special someone I haven't seen for almost 40 years.
Lily Dungo was so accomodating and engaging.
We'll surely recommend the hotel, because we truly enjoyed our stay in your comfortable hotel where staff were all friendly.
June 4, 2014