Rated 5 out of 5 by IBROX Home To Sheraton
My wife and I returned yesterday from another wonderful vacation in the Sheraton Toronto. We love the hotel and Toronto. Ahmed we spoke to and waved at some times. Nice to see you again all your staff are the best as of course you are. Brian on the front desk takes really good care of us as he always does. Steve, Max, Vernon, Anastacia, Tammy and Marilyn are always there should we have a problem or need help. We have been coming so often the the hotel over the past 11 years that we have so many friends. Moconenn, Tish, Nam and J.J. In the Bistro always have good chat with us and make sure we have a nice seat in the window. Semrit, Guilsita and Lauren are so friendly and pleasant to talk to in the Coffee Shop. Upstairs in the club lounge we must thank Bless for everything she does taking care of us. Anita always at hand to help and her team too many to mention but all the club lounge staff are great making us tea, chatting to us and giving us so much info and advice on place to visit. Mainly shops as they know we love shopping. Lastly but not least Ghenet who greets us in the lobby. Always the first smiling face we see. See all our friends in the Fall.
May 19, 2015
Rated 4 out of 5 by Jackie001 facilities are old
The air condition is too old to cool down the room.
May 15, 2015
Rated 5 out of 5 by Quick Always a great stay
Centrally located with amazing staff. Rooms were impeccably clean and comfortable. Always my first choice to stay in downtown Toronto.
May 12, 2015
Rated 5 out of 5 by Tina2232 Absolutely Beautiful Newly Renovated Rooms
I am highly impressed with the new renovations that have been done to the rooms. They made it warm and inviting and very luxurious.
I would recommed this hotel to anyone.
Keep up the great service.
May 11, 2015
Rated 5 out of 5 by Dazzle Lovely stay
Love the four pillows in the double beds! Very clean!
May 10, 2015
Rated 1 out of 5 by Dissatisfied057 The Front Desk staff
The Front Desk Staff were like robots they didn't care about my needs in the slightest and their disregard for customer service ruined my business trip to Toronto. I've stayed at your hotel multiple times a year and will not return.
May 9, 2015
Rated 1 out of 5 by Bea66 Need a lot of improvements
Hotel was going true renovation. I paid a pretty high price for a room, and when I first receive room on 8th floor, this room was the most disgusting ,dirty, old, smelly ,that I ever saw in my life. Thankfully one person at reception, was helpful and gave me room on 37th floor, clean, new, renovated room. Still I did not receive service, my room was not cleaned next morning, I had no towels, so I needed 2times to call someone to at least give me clean towels. Awful experience
May 5, 2015
Rated 5 out of 5 by Whit89 Awesome Experience
This hotel was magnificent. One of the best hotels that I have ever stayed in I wish I remembered the lady name that was checking me in, my flight landed very late and she made my check in process very easy and swift. The Sheraton Centre Toronto Hotel customers service is second to none.
April 22, 2015