Rated 5 out of 5 by tapatio i love this hotel simple because everything is conected it malls,restaurant food exelent etc i higly recomend this place
Food awesome front desk very pleasent I will concider coming back
October 31, 2012
Rated 5 out of 5 by Brendair Friendly Staff
The staff was courteous, friendly and willing to find a solution.
May 3, 2013
Rated 3 out of 5 by Fittravelgirl Average
The hotel has become very average for an above average price.
December 16, 2013
Rated 5 out of 5 by ricardopontes Awesome
This hotel exceeded my expectations and certainly I'll be back.
October 15, 2013
Rated 4 out of 5 by Welltravelled26 Good choice but not quite the full package
Without a doubt the hotel is perfectly located for shopping, restaurants, and within easy reach of the Canada Centre, CN tower and the ferry to the island. There was a reasonably priced public car park across the road which we used for our 5 night stay. The pool and sun deck was really lovely and great for our 6yr old. The staff were all very welcoming and helpful. So all positive. However, we arrived on a festival weekend and the hotel was packed. This led to lengthy queues at the check in desk and a considerable amount of noise thru the night from guests on our floor (parties, knocking on our door at 5am). I appreciate it is difficult for the hotel to monitor other guests and the hotel staff were receptive to the problem and sent security to check it out. That aside, the other dissappointing features were that the free wifi was restricted to the lobby and not in the restaurant/bar area which we might have frequented more often. I recommend securing a room on the Queen tower as we were in the other tower on the 10th floor and there is a private club on the 11th floor so we were woken by thumping (exercise class maybe ?) one morning. Overall a pleasant stay and I would consider staying again knowing the inside track.
August 12, 2012
Rated 5 out of 5 by Bay55 Excellent Service
The service and location downtown worked very well for my stay.
April 15, 2013
Rated 4 out of 5 by Brad Valet Parking
This is the second time that parking my truck has been an issue at your Hotel and it’s the same tall individual "I'm 1.92 M tall and your truck will fit in the underground parking" guy.
I realize he has a tough job to do, but he has got to find some better tact in telling me he is sorry but he cannot accommodate my truck right now, if you want to find a surface lot (one close I hope, perhaps you have a suggestion) and we'll LYK when we can get you in... Would be a great start!
Telling me that stop worrying the truck will fit in the parking garage is not the right story. By the way I parked on a surface lot and every time I walked by the Parking lot there was room for at least my truck. So parking on Wednesday March 6th was a doubled. Since I came back about 2PM and was able to leave my truck without an issue. For someone who is staying at your Hotel for 3 months I am not asking for preferential treatment, just some common sense and tact in telling me sorry I can’t help you right now.
Otherwise I love staying at your Hotel; your other members of your team make me feel like I am welcome and in my own home.
The members of the team working up in the lounge are fantastic; they anticipate my needs and are extremely helpful!
March 9, 2013
Rated 2 out of 5 by Baires This hotel needs to be totally renovated
Good location. Very impersonal, needs to be totally renovated.
August 29, 2013
Rated 5 out of 5 by Richard59 This hotel has great features
March break with kids "Awesome"
March 14, 2014
Rated 4 out of 5 by dondiegirl Great Service
I was impressed with the staff everywhere I went in the hotel.
June 14, 2012
Rated 3 out of 5 by badroom Bad Room
The room was bad for a club floor> Heater made nosie all night
February 11, 2013
Rated 2 out of 5 by Dave Room Standar
It seems the more often I stay the lower my treatment status.
April 8, 2013
Rated 4 out of 5 by sweetpea29 Stay at the Sheraton
Very noisy room beside the ice machine, and vending machine.
June 24, 2013
Rated 4 out of 5 by Susie2013 Conference centre
Great location. Close to restaurants, theatre and shopping.
October 21, 2013
Rated 3 out of 5 by Wcbo invasion of my privacy
Cleaning woman entered without notice or permission.
January 14, 2014
Rated 5 out of 5 by gilps great location
great time. Wine glasses in the room would be a nice touch.
April 8, 2013
Rated 5 out of 5 by TonyB123 Great Hotel
Great location, great hotel. Rooms are nice. Plenty around.
August 25, 2012
Rated 4 out of 5 by Mark700 Nice Hotel
Great location front desk SPG need more people working
December 14, 2013
Rated 4 out of 5 by Caad10 Business Trip
Overall good experience. Staff was courteous and helpful.
August 29, 2013
Rated 5 out of 5 by FG2012 Outstading service
Excellent service from all Staff. We were very impressed.
September 19, 2012
Rated 4 out of 5 by PaulP Another Great Stay
Fantastic Location. Great sevice and a comfortable room.
October 19, 2012
Rated 5 out of 5 by xxxx1 Conveniently Located
Good access to Downtown TO features, Subway access, etc.
November 18, 2012
Rated 4 out of 5 by Ann1 This hotel is great
Location to every thing is great. Will stay there again.
January 16, 2013
Rated 3 out of 5 by teach105 Deteriorating Rooms
Television did not work even after repair staff called.
August 28, 2013
Rated 5 out of 5 by JJ57 Great weekend getaway.
Great downtown location - well equipped gym.
January 29, 2014
Rated 4 out of 5 by jh5845 Valet Process
I stay at the hotel weekly, and I really appreciate the valet staff. The weekday guys are friendly, driven and professional. I really like how they treat me. Please recongize that these guys are great when you read the rest.
I consistently have issues with the valet process as of late. This last visit, I expereinced several issues with the valet staff trying to retrieve my car. The automated line has inconsisten prompts (Sometimes you have to hit pound, sometimes you don't, sometimes you can interrupt the recording, sometimes you can't).
This last stay, i would simply get disconnected each time I enter my number. I had to call back several times to get a live person finally. Only after 5 days did they realize that my car was under a different name! Why does the automated menu hang up on you when there isn't a match? Futhermore, even after several tries to fix the ownership issue, I still wasn't able to retrieve my car in a timely manner.
When I dropped my car off on the final day, I had thought all issues had been fixed, but the evening valet guy couldn't check me in with my number because it had beeb "checked out".
I hope however manages your valet process can fix this PROCESS related issues. Don't blame the weekeday crew.
June 8, 2012
Rated 5 out of 5 by Shelley49 Great Location
Perfect location to explore all Toronto has to offer.
October 23, 2012
Rated 5 out of 5 by megmom excellent
The hotel was very comfortable; the staff excellent.
October 25, 2012
Rated 5 out of 5 by Waqar Management, staff go extra mile
Staff of the hotel very nice and execllent service.
March 10, 2013
Rated 4 out of 5 by Hoagy Handicap Issue
All is wonderful except grab bars in the washroom.
August 12, 2013