Rated 5 out of 5 by Applegundam quick visit , impressive
I was there for a small conference; upon arrival; checking in is easy and friendly; but my room is not ready due to my early arrival; which is fine; so I went direct to my meeting; and come back two hours later; and the lady recognized me right away and apologize for the inconvenience that they had caused; very impressive.
September 4, 2012
Rated 4 out of 5 by 2patty hotel lacking in WIFI
The Sheraton is an excellent hotel with great services, etc., except for the fact that WIFI is not provided as a service and is charged at a rather pricey rate. Most lesser hotels offer this service free and the room charges are much lower and therefore we feel this is poor value for our money to pay more and receive less.
December 29, 2012
Rated 1 out of 5 by DavidH2014 not enough staff
from check-in to check-out, every operation is understaffed. Is there a labor shortage in Toronto? Restaurants take an hour to get water.
June 26, 2014
Rated 4 out of 5 by Angela24 Sheraton Centre
As part of the CPA Conference, I was delighted to be staying at the Sheraton, my only concern was that the downstairs ballroom was absolutely freezing on June 18, 2014. We spent most of the morning there, plus had lunch, plus dinner, I was frozen for the duration. I had asked two organizers of the CPA Conference to ask Hotel Mgmt to make it warmer, as I was not the only one who was freezing and nothing happened. Then Thursday morning as I was standing in the Lobby just shivering due to the cold, someone from the Hotel asked how my experience with the Hotel was. I told this nice young lady everything was great, except for the "freezer" downstairs where we spent most of our time and asked her if she could get the air conditioning to turn off. That afternoon it was warmer and by Friday it was great! I wish I would have talked to Hotel staff earlier, then I may not have caught my sore throat and most likely would not have had a horrible flight due to the sore throat becoming a full on summer cold. I would like to take this opportunity to thank that person and the hotel for making the environment more pleasant for me and quite a few others.
June 24, 2014
Rated 3 out of 5 by PTurtle Room access
Key given could not be used to open the door as it was not a 'tap' key; excellent attention from staff to resolve; next day the new key wouldn't work; they couldn't cut me a new one because the machine was unavailable; security met me at the door to open my room; no one provided me with a key, but I checked out next day
December 13, 2013
Rated 3 out of 5 by Shaloze Dissappointing at best
Very overrated and overpriced. Old, musty, not very well maintained and most of the staff outside of housekeeping and room service were rude and snobby
June 23, 2014
Rated 5 out of 5 by Golfer12 Best Staff
I stay at the Toronto downtown Sheraton several times a month and have always had good experiences. The rooms are spacious and very clean. All the staff - from valets to check-in to club lounge are very friendly and helpful. They go out of their way to make sure you are looked after. Would recommend this hotel to anyone.
April 1, 2013
Rated 3 out of 5 by Janet Will not accept review without a title.... really!
Reception was slow we watched 3 employees play with their computers. The room given to us was a 2 double bed behind the elevator on the 12th floor. Very noisy and very uncomfortable considering the size of beds. Contemplated complaining, however with the reception we got in the first place, decided it would be pointless.
March 8, 2013
Rated 5 out of 5 by Ruben27 Just perfect
Doesn't matter if it's for pleasure or business, this hotel is highly recommended. In a perfect location right downtown; super helpful staff in the reception, bar, lounge, restaurant,...
The room is also very comfortable and you can have fun in the pool or just relax in the lounge with great views.
December 16, 2013
Rated 3 out of 5 by USAConferenceAttendee Rude Welcome
There was a problem with my corporate check-in. Instead of being treated with respect and dignity and problem-solving the situation, I was greeted with a very rude, inflexible and argumentative supervisor. I have never been treated so poorly and disrespectfully by a professional who's primary job in life is HOSPITALITY.
August 13, 2013
Rated 2 out of 5 by Ted23 Problems Problems Problems!!!
Checked in 2 rooms on May 5, 2012. Sean at the front desk was amazing, friendly and quick to get us checked in. Had problems with one of the rooms from the start. Fridge was broken, after 2 calls and 4 hrs later I got a noisy replacement. Then the thermostat was broken. Staff member was friendly but had to come back about 3 times to fix. Could not believe that the hotel was only on "cooling" mode, no heat available. Note the room temp was 19.0 C, way too cold!!!! Staff had to come back again and provide a heater. I was provided a movie coupon, thank you but not worth me freezing during day. I GOT ABSOLUTELY NO REST DURING THE DAY. Have been coming to this hotel for years (first stay was my honneyroom) for business and with the family, this stay was not your best.
I was too tired of dealing with everyone to raise this during my stay. Would welcome a call to discuss but would prefer something back from Sheraton for all the fuss and the years of coming to your hotel.
May 9, 2012
Rated 2 out of 5 by JB207 Our Bad Experience
Tv problems, 1 wash cloth for 4 people, 3 sets of towels for 4 people, power outage in bathroom when supplied hairdryer was used, no hotel directory information folder in room, Bistro on 2 (food was awful and very expensive), Enjoyed the pool. Overall very disappointed with our weekend getaway. Will not stay here again.
March 4, 2012
Rated 4 out of 5 by Chathamite Stay during November 2013
Lovely downtown hotel. Close to shopping at the Bay and The Eaton Centre.
Unfortunately our floor was extremely noisy on the second evening of our stay and despite 4 complaints to the Front Desk and direct discussion with the noisy neighbours this issue persisted for over 90 minutes (from 11 pm to 12:30 am) unresolved.
November 25, 2013
Rated 4 out of 5 by Rick1z not offer options at check in
was only offer an 1pm late check out, and was not offer any Gold option when check in. Hotel is very clean.
June 29, 2014
Rated 4 out of 5 by Boston50 issue with second room
The stay was fine and the staff were very friendly - however when i checked in I had advised that I would need a second room for our final night(3 night stay) close to our room. When we received the additional room it was located 3 floors away.
May 26, 2014
Rated 4 out of 5 by NHPete Very nice but they made a mistake
The facility is very nice, absolutely. The room was clean and well appointed, a good value for the dollar.
But someone decided to do away with the guest book that provides important stuff like the TV station guide and the restaurant menu. Instead, the guest is expected to wait while a channel that has the schedule slowly scrolls through 3 or 4 channels at a time. All that I wanted to know was - what channel is HBO (it isn't, by the way) and ESPN. I finally asked for and received a photocopied station guide. In 10 seconds I had my answer - after wasting 10 minutes!
Likewise, the restaurant menu is on the TV. So you have to wait for the GM's welcome message to change, then wait for the amenities listing to change before seeing the restaurant menu - which then flashes on the screen! How can the guest make a choice when the menu quickly goes away? This should have been on a web page that can be accessed from the TV or - better yet - bring back the hotel services guide!
June 5, 2013
Rated 2 out of 5 by WentToWizardOfOZ Sleepless in Toronto
Spent one night at the Sheraton (room 3018). Stayed in a king room with views of the CN tower. Room was close to the elevator and it sounded like a plane taking off all night long. The vent in the bathroom also rattled throughout the night. Left feeling exhausted instead of relaxed. Will stay somewhere else next time.
February 25, 2013
Rated 5 out of 5 by OS17 This is a great hotel to serve as you home when visiting Toronto
We make the Sheraton Centre Toronto our home away from home whenever we possibly can. It's a very comfortable place to be. The rooms are spacious, clean and well equipped and the staff are friendly, welcoming and efficient. The indoor/outdoor pool is very enjoyable environment whether summer or winter.
March 24, 2014
Rated 5 out of 5 by JoDen Weekend in Toronto
Celebrated my husband's 65th Birthday with a weekend in Toronto with a Mirvish Package that included a hotel, dinner for 2 and the final performance of WAR HORSE.
Choose the Sheraton Centre Toronto Hotel on Queen St. which has been renovated since the last time we stayed. Exceeded our expectations, loved it. Location, amenities and convenience can't be beat. Parking was very convenient and inexpensive. Enjoyed cruzing and shopping the Eaton Centre that was only steps away from the hotel. Enjoyed a fabulous dinner at Quinn's right in the Sheraton. Was able to enjoy watching a movie currently playing at the theatre, in the comfort of our room for a very reasonable price. Delicious breakfast at Shopsy's also in the hotel and after all that perfect seats for WAR HORSE at the Princess of Wales Theatre. Thank you Mirvish Group for this fabulous affordable package.. Thank you Sheraton. Quinn's and Shopsy's. Looking forward to another good reason to celebrate at the Sheraton.
January 13, 2013
Rated 1 out of 5 by higgsboson56 This hotel has hot rooms, hot elevators and hot hallways
If you like hot and uncomfortable rooms, elevators and hallways, this is the hotel for you...
June 30, 2014
Rated 3 out of 5 by Jess10 Lost reservation
Upon arrival the hotel could not find my reservation. This was very frustrating as my flight had been delayed and I was already running late for a meeting. The front desk staff were helpful but the situation is unacceptable.
June 2, 2014
Rated 2 out of 5 by jash worst sheraton so far
my reservation wasnt honored reserved King Club got a double ,someone elses bag was deposited in my room the next day, the room carpet and bathroom floor were dirty,I asked for a manager 3 xs and never got one only an answering machine, and whats so special about that mattress you advertise its not even a pillow top
May 5, 2013
Rated 2 out of 5 by picot101 This hotel need a serious renovation
Look behind the doors, and you can see hairs on the floor, and it wasn't mind.. The carpet smelling and durty, I keep my shoes on all the time. The towells was use too much, good for the pool.
I was very desapoint!
June 5, 2014
Rated 2 out of 5 by InisM Richmond Tower
Make sure you don't reserve rooms in Richmond Tower it looks and feels like cheap motel.
Last time I've visited Toronto I have stayed in Queen Tower and it looks and feels like million bucks, this time for some add reason wife and I got the Richmond tower and it was a horrible experience.
April 16, 2014
Rated 2 out of 5 by WirelessRoadWarrior Room was an oven.
The heat was blasting and the room temperature was an unbearable 80 degrees. All the maintenance staff could do was agree that heat was blasting into the room and then block the heat vent with masking tape.
Room had not been cleaned properly.
This used to be a good hotel, but it is a very dated property now.
January 25, 2014
Rated 5 out of 5 by EJAY Divinely comfortable bed....
We were very pleased with our stay at the Sheraton Centre. Clean, comfortable, quiet and within walking distance of everything we wanted to see. My only negative would be coffee cups and water glasses. I think a hotel on the scale of the Sheraton should spring for ceramic and glass, not cardboard and plastic. EJay
November 5, 2012
Rated 5 out of 5 by MG25 Always great
The Sheraton Centre has always been professional, clean and I've had excellent sleep. The staff accommodated my request and also dealt very quickly with a noisy neighbour at 2:30 a.m. The room was very clean. The club lounge is fantastic, although the selection of snacks was lacking a bit, compared to other times.
February 4, 2013
Rated 5 out of 5 by Tina23 This hotel has exceptional staff
I stay at this hotel weekly and cannot say enough about the amazing customer service provided by the staff. From the front desk, to guest services to club lounge, they are all very professional and eager to make my stay as comfortable as possible. The location cannot be beat and the services always meet my needs.
October 31, 2012
Rated 4 out of 5 by enel3635 The staff were very responsive
While the fabric of this hotel has some deficiencies because of its age, the staff were very efficient and cordial when responding to the needs of our group. Many of us could be
considered seniors or "golden agers."
Therefore, some found it difficult to
raise themselves up from the low toilet seats
without the presence of a grab bar. The
staff responded with the suggestion of
installing a temporary seat riser. And, maintenance person arrived almost immediately to install it. We also had a problem with the room chair being too low.
The staff very quickly provided conference room chair. Someone always followed up to insure that our needs had been met.
The breakfast buffet provided a wonderful selection of food, and the wait staff were, for
the most part, very cordial and observant of
our needs,such as coffee and water refills without our having to flag them down.
The banked elevator service was excellent, and the direct access to underground shopping was certainly a plus.
November 14, 2012
Rated 2 out of 5 by Michael Dissapointing
The location of the hotel was the best part of staying there.
Upon arrival I had to wait in a 30 min line to check in.
The room is extremely dated and badly needs renos.
The blow dryer was faulty and damaged my girlfriend's hair.
I would not stay there again for the price it did not come close to my expectations.
February 17, 2013