Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

Chambres et tarifs

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Enfants/chambre

Ces informations nous permettent de trouver les chambres qui correspondent le mieux aux exigences de votre réception et de préparer votre arrivée.

Reportez-vous aux conditions et détails des chambres pour plus d'informations concernant les frais applicables pour les lits d'appoint et les personnes supplémentaires.

Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1687 reviewers.
Rated 3 out of 5 by Nice location but rooms are average The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working. December 24, 2013
Rated 5 out of 5 by Wonderful Employees & Hotel All your employees are second to none!!! Just like Apple - we love that type of service, and being recognized as a customer, and enjoying the experience!!! October 13, 2013
Rated 4 out of 5 by Great location Perfect location for visiting the city. Valet parking can be a bit overwhelming so park in the city garage across the street. Lounge is decent for US standards. August 5, 2012
Rated 3 out of 5 by Wasn't made aware of construction There was construction noise form the hotel. Loud banging and sawing. I wasn't informed of this when I booked my room or when I checked in. December 8, 2013
Rated 4 out of 5 by Top class Service This hotel has it's guests personal safety as a top priority. I was most pleased at the service I received in dealing with an incident. Excellence at it's best November 28, 2012
Rated 2 out of 5 by mrs. R Great location. Service is declining No glasses only plastic. Needs new towels Don't respect SPG membership at this particular hotel. Don't get up-grades there January 26, 2013
Rated 5 out of 5 by Very nice environment Very enjoyable, the staff were especially courteous and friendly. Room was great and very clean. I will recommend this hotel to all my friends. I will be back! January 22, 2013
Rated 2 out of 5 by Busy and loud We arrived on a Thursday were met with a long line of at least 25 people waiting to check in. When we were served, the staff was friendly and gave us an option of staying on the 5th floor or 18th. We chose the 5th floor. Our room had been cleaned, but not thoroughly. The beds were nice and we slept great, until 630 am where we were awoken by loud banging on the adjoining wall and the sound of a reciprocating saw!!! We called down to front desk and were informed that there was no construction in the hotel and they would send security up to see what was happening. The construction continued throughout the morning until we packed up our bags and insisted on leaving. Again, I was met by a long line up at the front desk. I was able to meet with the manager who apologized for the construction and said he wasn't aware of any construction in the hotel and was able to switch our room for the next two nights. The staff was great, the lobby was gorgeous and the location was exactly where we needed to be. The construction which the front desk didn't know about was the only concern and ruined our only relaxing day before a hectic weekend. August 28, 2013
Rated 4 out of 5 by Nice, central location Nice hotel, good amenities. Neat indoor outdoor pool! The only bad part was that I left a shirt there (a nice one) and they couldn't find it when I called. :( December 20, 2012
Rated 5 out of 5 by An Excellent Stay This is a very nice hotel. The lobby is wide open and entertaining. Convenient to some good shopping stores. Very good buffet breakfast. Complete satisfied. August 25, 2013
Rated 4 out of 5 by Very nice hotel, but... My bed was not very comfortable at all. Loud heat register, did not heat up room much. Nice restaurant. Excellent service / personnel. December 12, 2013
Rated 4 out of 5 by non competent staff Guest services employees are too young and know nothing at all about Toronto. Sweet Sleeper matress are really bad. Didn't sleep all night. Matress too soft. January 21, 2013
Rated 5 out of 5 by Terrific Stay We really enjoyed our stay. We were able to check in early and thye room was very well equiped. Very clean and comfortable. We would definately stay again !! August 20, 2012
Rated 4 out of 5 by Great location Great location. Rooms excellents beds so comfy !! Easy to get around to the sites. We were only there 2 nights so didnt make the most of the facilities . September 19, 2013
Rated 5 out of 5 by The staff cater to you I thoroughly enjoyed my first stay at the Sheraton in years. The staff were excellent and they ensured to cater to my needs. I look forward to my next stay. March 21, 2013
Rated 3 out of 5 by Lounge It was very disappointing. Hors d'oeuvres quality and quantity diminished as did breakfast options, particularly on the weekend from my previous experience. October 16, 2012
Rated 4 out of 5 by home away from home Always a great stay for business. Room service was quick and delicious. Wireless connection in the room and the HD channels on the TV were my only concerns. October 30, 2012
Rated 5 out of 5 by outstanding hotel terrific location with great views of the city connection to PATH system is great for use during inclement weather close to major entertainment attractions September 8, 2012
Rated 5 out of 5 by great stay First time staying at this hotel for business meetings in To. STaff were very professional and friendly. Rooms very nice, and enjoyed the resto and lounge. August 17, 2012
Rated 4 out of 5 by No free Internet Extortionate room wifi charges are absurd in this day and age!!! Service I lobby very poor. Everyone gives free Internet these days. You shout be ashamed. November 13, 2012
Rated 4 out of 5 by Toronto Downtown Have stayed at this hotel many times in years past - this was first return in two years. At one time it was like a second home to me. Miss the "Long Bar". October 22, 2012
Rated 5 out of 5 by Hotel was well located! I loved staying in this hotel. Everything was close by and the room was clean. I had a very enjoyable stay. Would stay there again anytime! November 23, 2013
Rated 4 out of 5 by Watch your bill Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye August 17, 2013
Rated 4 out of 5 by Long wait times Check in was long with line ups Valet to retrieve the car was exceptionally long. They indicated 20mins but it actually took 1hr which is unacceptable. December 3, 2012
Rated 3 out of 5 by Lost my reservation When I arrived, staff could not find my reservation due to phone lines and Internet lines being out of service. It took an hour to finally check me in. February 28, 2013
Rated 2 out of 5 by Terrible Service This hotel has terrible service and has serious issues even answering BASIC questions for guests. How can you get no answer for room service at 9pm??? March 27, 2013
Rated 3 out of 5 by Fitness Center and Pool - not so much Temporary fitness center is cramped, crowded. Pool shut for renovations. Takes a long time to make Gold level, and then there is almost no difference. December 1, 2011
Rated 1 out of 5 by Poor cleanliness/service, Construction Noise. Arrived to hotel after travelling over 10 hours, there was only one desk agent, check-in time took a very long time for our group and other guests in line. Upon check-in, room had crumbs on floor on both sides of bed, tub had hair. On second day pillow case had blood on it, toilet was not cleaned, hair was left in sink. On third day of stay, we were woken up at 7:00 am by jackhammer noise on floors above us. Expressed frustrations with Front Desk Manager, was offered free breakfast and offered to move rooms. Was told to have bags packed and bellman would move. We organized everything together and made sure there weren't any loose items, upon return to the hotel we were notified the bellman didn't want to move our items. We ended up moving items ourselves. The remainder of the stay was comfortable. I am a hotel manager for a competitor in New York City. I understand stuff happens, and individually, I can overlook each of these issues. Given that these were all issues that occurred in the same stay and also given the general demeanor of the staff lacked empathy, I have to rate this hotel experience one of the worst I have experienced. July 18, 2013
Rated 5 out of 5 by Excellent Service at the Club Lounge The staff is friendly, courteous and always at service. From the Lobby to the Club Level - this property consistently excels at customer experience. March 28, 2013
Rated 4 out of 5 by Club lounge The food in the club lounge is good. They have a fixed menu and a few suprises some day. evening snacks is good especially the meat balls on monday. June 7, 2012
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