Rated 4 out of 5 by kev1 Great Location
The hotel is nice, facilities are good, staff on the phone are excellent. Just lacked follow-up. Room could definately have been cleaner.
November 19, 2012
Rated 5 out of 5 by burlcoat2001 comfort
we always enjoy our short stay with Sheraton.The staff is always friendly and the rooms are always spotless and the location is fabulous
August 6, 2012
Rated 4 out of 5 by Mark62 Excellent Location
Loved the ease at which I could travel to local businesses without even going outside! Was able to get to the bus terminal the same way.
February 13, 2013
Rated 4 out of 5 by businesstraveller The hotel has great staff
The staff is very responsive and very professional. I am amazed at how empathetic they sound and how quickly they respond. Outstanding.
February 16, 2013
Rated 5 out of 5 by fannie this hotel so close to what's happening in t.o.
Always stay here in toronto . Feels like home heard another guest comment on that too. staff go out of their way to accommodate always.
August 29, 2012
Rated 4 out of 5 by Maxiejuly Most comfortable bed
I stayed in the richmond tower and it is in need of renovation. But my double bed was the most comfortable bed i have slept in.
October 2, 2013
Rated 3 out of 5 by Joanne Hot tub pool area disappointing
Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm.
April 6, 2013
Rated 4 out of 5 by Nick63 This hotel was good overall
My one quibble would be with the internet connectivity. Even when paying the per diem fee, connection was spotty and unreliable.
September 23, 2013
Rated 4 out of 5 by Roxie Room
I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room.
December 5, 2012
Rated 5 out of 5 by greed1964 Another great experience with DECA
The Sheraton provided, again, an excellent venue for this year's DECA Ontario competition. Our staff and students enjoyed their stay.
February 13, 2013
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013
Rated 5 out of 5 by deto First time using SPG points
We use this hotel whenever we stay in Toronto. It is conveniently located and we have never been dissapointed.
I was apprehensive at first as I was using my points for the first time (it was combination of points and cash). I was not sure how hotels look at the people "freeloading" with points.
I should not have been - within 1 minute of reaching the front desk, we were checked in early, upgraded to a 2 room suite (for more space) as we had a 3 year old son with us, our bed preference was changed as my wife decided at the last minute that she wants King instead of two beds and even offered late checkout as we were visiting new Toronto Aquarium in the morning.
Basically, amazing service, hotel with great location, great price, amazing staff... What else could one need? This hotel has been around for a while now and rooms show some age in the wall corners and bathrooms, but everything was perfectly clean, furniture and plumbing was all new...
Hotel is on the Path (underground pathways that connect all major buildings, shopping centres and attractions so that in the hot summer day or freezing winter day you never need to go outside to do anything).
Thank you! Great job!
November 14, 2013
Rated 2 out of 5 by cruiser Christmas Eve get away stay
We stayed for one night on the 24th for a Christmas get away at the Sheraton Center. The hotel was heavily occupied by displaced families due to the ice storm. There were two problems. The first was the Hot Tub. This has been our second stay at this hotel since Early August. At that time the Hot tub was not working correctly, and was not hot. On this occasion it still has the same problem. For a hotel of this calibre this is not nearly good enough. It was a cold night and we needed to warm up, what better place than a nice hot tub. No such luck. I would put it down to a one of experience except we have the previous stay to compare it to with the same problem.
The second issue was the room. It was 3946 in the corner. There is an apparent equipment room behind the wall beside the bed. NOISE..all night. The noise was not noticeable until we turned off the TV and settled in for the night. This is on the Club floor for which we paid extra. For the extra we had free wifi and free breakfast and all the noise we could handle. The free breakfast was in lieu of the club lounge which was not available. If you check my records you will see we make a habit of staying at Sheraton properties. This stay was well below standard.
December 27, 2013
Rated 5 out of 5 by KMMH Luxurious hotel in an excellent location
This is a beautiful hotel steps away from the Eaton Centre and all the attractions of downtown Toronto.
November 23, 2013
Rated 5 out of 5 by Jchang3 Great location
Staff are very nice, great location to all shops and restaurants and entertainment.
December 16, 2013
Rated 5 out of 5 by Waqar staff and location
front desk staff very helpful and location is ideal for family. in my case i get three cards
kids , and us enjoy on our on space.
June 17, 2013
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
May 18, 2013
Rated 3 out of 5 by peggy58 TV and washcloths, noising fan
The up and down button did not work on the TV and there were no washcloths in my room. The fan on the furnace made alot of noise.
March 11, 2013
Rated 1 out of 5 by darl not an impressive stay at all
food was very unsatisfactory and overpriced
the parking costs $ 55 per night and a car rental is only $35 how ridiculous is that
February 11, 2013
Rated 5 out of 5 by JoeM Executive Club Lounge
The lounge was outstanding - great hospitality, food and drink, atmosphere and view of the city. Look forward to visiting again.
June 7, 2012
Rated 2 out of 5 by ar201047 Nice Lobby but rooms need upgrading
The rooms definitely need some upgrading. Furthermore, the rooms need more electrical outlets/plugs that are easily accessible.
May 29, 2013
Rated 3 out of 5 by Frenz dissapointing room temp
I did not sleep during my 1 night stay due to the air climate control (new update?) as the room never got below 80 degrees.
September 5, 2013
Rated 3 out of 5 by Cris8 Adequate
The room had limited amenities.
The wait for a fridge was long.
There was a 20$ charge for it.
August 19, 2013
Rated 4 out of 5 by Miky17 A very good hotel in the perfect location
This hotel is a very good hotel providing all necessary needs. The best about it is its location. The sevice was very nice.
July 29, 2012
Rated 4 out of 5 by Steve CHECK IN WAS GREAT
I just want to thank Semir for making my check-in seamless considering the condistions under which i arrived.
March 11, 2013
Rated 5 out of 5 by Golfer12 Great Hotel
Great hotel with excellent staff and very convenient to lots of shopping and entertainment in the downtown area of Toronto
June 28, 2013
Rated 5 out of 5 by Elena1234 Great location
Perfect location , helpful staff, convenient valet parking, direct on underground Toronto , what else could you ask for???
January 10, 2013
Rated 5 out of 5 by patricia60 The room was perfect
This weekend was a girl's weekend. We had adjoining rooms and everything was perfect. The beds are so comfortable. Thanks.
November 20, 2012
Rated 5 out of 5 by Chant01 Great location and great staff.
Great location right in the downtown of Toronto near CN Tower, shopping centre and this hotel offer great services.
September 26, 2013
Rated 2 out of 5 by annoyed2014 Not Good Enough
I chose this hotel after my wife advised we stay somewhere else. I assured her that the Sheraton would be better and the location was perfect. However, what was supposed to be a night in the city to celebrate my birthday, turned into an expensive regret. When we entered the Junior Suite, we were surprised to find potato chip crumbs all over the sofa bed. I opened it up and it appeared that the sheets had not been changed from the previous guest(s). My daughter decided then and there she wasnt going to sit on it, let alone sleep in it. The coffee table looked like it was about to come apart. I have seen better at garage sales, it was laughable.The rest of fthe room was generally tired looking and it looked as though there was mold on the ceiling near the vent. To make matters worse, the in-room movie channel was out of service and there was a fire alarm at midnight. Which in itself is understandable, but the continued bell ringing was effectively pointless to the many people wandering the halls. I was very surprised by the quality of the room and unless there are significant improvements, I would not recommend this hotel to anyone staying downtown. And seriously, this feedback section is indicative of the last upgrade. Sorry, not good enough.
January 6, 2014